2238 comments found.
I have opened a ticket but you take 24 hours to reply , comments here you respond faster
We have replied in your support ticket and there is 1 business day response time is set for our support however we try to provide support immediately as soon as possible but sometimes it may take more time than expected due to large supply of support tickets.
Rest api used in this project ?
Sorry Smart Hospital currently doesn’t have any API module, however you can use Smart Hospital Android App (with Smart Hospital) which comes with patient panel related APIs.
I mean this system use RESTful principles ? Http request Response json or xml format ?
Smart Hospital and Smart Hospital Android App API built on php codeigniter 3 framework. Smart Hospital Android App API uses http methods like get, post, put and send response in json format.
After Upgrading my system to Version 5, in the Human Resource Staff section, updating the User Role does not work. I’ve tried it countless times. So if user logs in they’ll see a blank dashboard and cannot use the system. Please this is a bug and how can I fix it. I noticed there’s no role column also in the Staff database I tried to add it but still doesn’t work
We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Drugs prescriptions not saving sometimes is a very serious issue.
To think of the fact that you have ignored my messages regarding this is the height of frustration with this script
There is no such issue in our Smart Hospital neither any client recently reported such an issue and if its occurring in your Smart Hospital then we can suggest you anything only after checking it and for this you should open a support ticket at our support portal with your valid support. Also we have already answered you in your previous comments that you got 6 months free support and after your support expired we have given you additional support but its not possible to provide lifetime free support so instead of posting your issues in comment area please contact to our support portal with your valid support.
I have issues with my reports Whenever i select a period and symptoms from the OPD or IPD and i select a specific symptoms it doesn’t give me the right specific symptoms but rather brings in so many options which don’t have to be so
I have sent you a Ticket #8111 from the support with screenshot
Please i need this to be fix as soon as possible please
We regret to inform you that, due to some technical issues, we are unable to access the content of your message in your support ticket #8111, So we will suggest you to open a new support ticket for your issues, so our technical support team will help and solve it.
Please i resend the Tickets > 8114 but seems not working
When I want to generate bill for pharmacy it asked to choose batch number , I don’t know from where I can add the batch number
In the Smart Hospital, the batch number is added while purchasing medicine in the pharmacy module, so when you generate a pharmacy bill for the medicines, you can select this batch number from the dropdown for generating the bill, and further, if you are facing any issue with this, then you should contact our support.
We provide customer support through our support portal, https://support.qdocs.net, so please open a support ticket with your issues; our technical support team will help and solve it.
Please your support service is not working and we need a support Please check it for us
We have replied in your support ticket,so please carry on there and our support is working fine and we are replying continues in your tickets, and in your tickets there are also suggestions and customization points included, so these points need to reviewed at, and it takes some time. However, we tried our best to reply to your tickets as soon as possible. There is 1 business day response time is set for our support but we try to do immediate response in business hours for support related queries, however it may take some delay also due to large supply of support tickets.
Add option for bed transfer system so that from one ward transfer request to other ward and wen patient shift other ward staff accept that patient recieved from one ward
Add initial assessment of the patient Also add mark for discharge or patient will be having discharge plan
Add drug request system from ward to pharmacy by the staff nurse and also the return request to be added
Add mark for discharge and to send for final billing so that pending things to be seen and to handle that then patient can be discharged
Billing progress bar should be added Discharge by nurse then it’s go for final billing as final call
Hello team,
Is it possible, in the upcoming update concerning the Referral Payment module, to add a feature that allows the commission amount to be automatically deducted from the patient’s bill?
Currently, when adding a Referral Payment through the Referral module by clicking on the +Add Referral Payment button, it is possible to enter the Patient, Patient Type, Bill No/Case ID, Patient Bill Amount, Payee, Commission Percentage (%), Commission Amount, and then click on the Save button.
However, I noticed that the bill amount displayed remains the same and does not reflect the deducted commission, which can be confusing. It would be ideal if the displayed amount directly showed the applied deduction for better visibility and transparency.
We will suggest you to open a General Ticket at our support portal https://support.qdocs.net/ for your suggestions, so that we can conduct any necessary discussions if needed.
I have a few important questions and suggestions regarding your system:
TPA Integration with Pharmacy Module – Can you confirm if the Third-Party Administrator (TPA) is integrated with the pharmacy module?
Can i Apply TPA to Pharmacy? This is a crucial feature for us.
Analytics Dashboard – Does your system include an analytics dashboard that allows us to analyze performance based on date, year, and time? Ideally, the dashboard should allow users to change the month, year, or specific dates to track and compare performance over previous years and months.
OPD Module Display – In the OPD module, it would be better to display only the patients for the current day rather than including previous days’ records. This change is essential for better usability—please consider implementing it.
Report Accuracy & Filters – I noticed that the report generation feature lacks precise search functionality. The report generator should allow users to filter data by date, time, and year to ensure accurate reporting.
Search Functionality in Modules – It would be highly beneficial to add search buttons at the top of key sections such as OPD, IPD, Radiology, Pathology, and other relevant areas. This would make it easier to find patient visits based on specific dates.
I appreciate your time and look forward to your response regarding these features and improvements.
Please check following anwsers of your queries -
1. Sorry, but currently at this time, only OPD and IPD are connected to TPA; the other modules are not. TPA has been included in the blood bank, pathology, and radiology modules in the upcoming update , but it has not yet been added to the pharmacy. The Smart Hospital upgrade is expected to be released in March 2025. With this update, we will try to integrate TPA into the pharmacy as well in the meantime.
2. There is already Analytics Dashboard aviliable in Smart Hospital ,please check this https://i.imgur.com/UXZCEzD.png screenshot but currently there is no option in it to change the month, year, or specific dates to track and compare performance over previous years and months.
3. Thanks for your feedback and suggestion and we will try to add it in upcoming update of Smart Hospital.
4. There is already Date and Time Duration (you can select year in this dropdown filter) filters are already aviliable in almost all the reports in Smart Hospital,please check these https://i.imgur.com/LzIhJHU.png and https://i.imgur.com/Wr6JMBm.png screenshots for more details,
5. In Smart Hospital all modules where data shows in table have search option aviliable have search option aviliable so you can search from there,please check these https://i.imgur.com/vlQ6mBC.png, https://i.imgur.com/fsNdzsX.png, https://i.imgur.com/RbuQr2i.png and https://i.imgur.com/5GK77Zo.png screenshots for more details.
Thank you for your response, but I noticed that not all my questions have been addressed. I appreciate your support and would like further clarification on the following:
OPD Patient Display – We plan to purchase this script after your upcoming update, but we do not want to see old patients from previous days in the OPD module. Please ensure that only patients from the current day are displayed.
Cashier Activity Tracking – How can we track each cashier’s activities on a daily basis, including real-time tracking by time, rather than just by dates and months? This is crucial for monitoring financial transactions.
Statistics & Analytics – The ability to filter analytics by date and month is essential for effectively tracking system performance. Please prioritize this feature in your updates.
TPA Integration for Pharmacy – Can you confirm if the TPA (Third-Party Administrator) is integrated with the pharmacy module? This is a critical feature for our operations.
Doctor’s Diagnosis Data in Reports – Is there a way to fetch and include doctors’ diagnosis data in the reports section for accurate and comprehensive report generation?
I appreciate your time and look forward to your response.
Please check following anwsers of your queries -
1. OPD Patient Display : We have taken you suggestion and will add it in the upcoming update of Smart Hospital.
2. Cashier Activity Tracking : You can check All Transaction Reports by going to Reports > Finance. Please check this https://i.imgur.com/Tqem6LB.png screenshot for more details, where you can see filters like Time Duration and Collected By, so you can check transactions for a specific staff member by choosing the staff name (superadmin, admin, cashier, etc.) in the Collected by dropdown.
3. Statistics & Analytics : We will try to add filter analytics by date and month in the Smart Hospital dashboard in upcoming future updates of Smart Hospital for effectively tracking system performance.
4. TPA Integration for Pharmacy : As we have told you that TPA has not yet been added to the Pharmacy but with this upcoming update, we cannot confirm but will try to integrate TPA into the pharmacy as well in the meantime.
5. Doctor’s Diagnosis Data in Reports : You can check the OPD and IPD report form by going to Reports > OPD/IPD > OPD/IPD Reports; please check these https://i.imgur.com/4giSO0i.png and https://i.imgur.com/W8CLSV2.png screenshots for more details. Here you can check filters like Doctor, Symptoms, Finding, etc. that are available so you can select and search the doctor’s diagnosis data.
Its working fine, please check this https://drive.google.com/file/d/1_BHPfOMnx684qa7n17rJa6H-zjYhYEiI/view?usp=sharing screen recording for more details,Further if you are facing same issue then you should contact to support.. We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Hello QDOCS,
If a pateint go see the same doctor within a week. That patient does not have to pay a new consultation the second time (if within the same week of course). How can the app automaticlally calculate when entering a consultation if that patient deserve fare free price?
Unfortunately, currently there is no direct option available for this. However, you can create charges for this, like in the OPD consultation fees charge type. You can create a consultation fee of $200 and a revisit fee of $0, so when a patient comes for the first time in your Smart Hospital, then you can choose consultation fees in charges, and when patients come again within a week, then you can choose revisit in the charges dropdown, which amounts to $0 (free). Also, we cannot confirm but will try to add this option in upcoming future updates of Smart Hospital. Further if you have any doubts then we provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Dear QDOCS,
When are you planning to add these features because it improuve in some many ways the app: 1) Two factor authhentification for staff users 2) Biometric patient identification
Best regards,
Two factor authentication and Biometric Attendance for staff users features are in our plan and probably will include in upcoming update of Smart Hospital but as you mentioned ” Biometric patient identification” we are unable to understand it exactly so please explain us in details with workflow, use case and examples so we can understand and further will try to assist you with it.
It is a unique biological traits, such as fingerprints, facial recognition, iris patterns, or voice recognition, to accurately identify and recall patient information in healthcare settings. This technology helps ensure that medical care is provided to the right individuals, reduces the risk of duplicate medical records, and combats identity theft in the healthcare industry.
Thanks for your feedback, and currently there is no option available in Smart School for this, but we will review your points, and we cannot confirm but will try to add this in future updates of Smart School.
Hello, 2 questions: 1) If the patient wants to book an appointment but pay offline when arriving at the hospital, the system does not allow the appointment to be confirmed if the patient does not pay online. Can this be changed so that the appointment can be seen and confirmed from the backend even if it is not paid?
2) Is it possible for the patient to register from the frontend but without having to book an appointment (i.e. just register) and the account can be left in “pending approval” to then be manually approved from the backend?
Thanks
Please check following anwsers of your queries -
1. Sorry but admin can not see pending online appointments because appointments booked from patients panel are based on slot so without payment they can not be booked or approved. If we allow pending appointments to see and approve from admin panel then that particular time slot will be engaged without payment.
Appointments created from patient panel can approved after online payment because its time slot based booking. Without payment appointment should be book from admin panel.
However we will try to add a option in upcoming updates of Smart Hospital, so appointment can be seen and confirmed from the backend even if it is not paid.
2. Also currently here is no option aviliable for the patient to register from the frontend but without having to book an appointment (i.e. just register), however we will try to add it in upcoming updates of Smart Hospital.
When TPA will be available for pharmacy module? It is so much important
Sorry, but currently at this time, only OPD and IPD are connected to TPA; the other modules are not. TPA has been included in the blood bank, pathology, and radiology modules in the next version, but it has not yet been added to the pharmacy. The Smart Hospital upgrade is expected to be released in March 2025. With the next update, we will try to integrate TPA into the pharmacy as well in the meantime.
Please check ticket # 8015, thank you
We have replied in your support ticket #8015 with solution.
It’s not working for, I have replied, but no response from you.
My reply was : I can’t disable Mod_Security on my hosting because it is a sharing server; they told me they cannot do it. Like can I download the database in phpmyadmin and import it in my new hosting server.?
Do you have other solutions?My question is : can I download the database in phpmyadmin and import it in my new hosting server.?
I ask the same questions in her and in support, I have no answer, common guy it’s not a jock it’s a hospital system you should be more reactive
My question is : can I download the database in phpmyadmin and import it in my new hosting server.?
We have replied in your support ticket #8015 with solution.
We have replied in your support ticket #8015 with solution.
Not working for me, I have replied t you
please after weeks of purchesing this system, im not able to use it, does it support localhost using xampp?, get faustrating from issue to other eveyday, just trying to install and use it. ticket #7953
We have replied in your support ticket for this so please carry on there.
Still issue
You should contact to our support https://support.qdocs.net/ with your issues, our technical support team will help and solve it.
I got 404 error, can you check on support ticket # 8008 thank you
We have replied in your support ticket # 8008 with solution.
thank you
