513 comments found.
When each user in our company logs into the system with his/her own e-mail address, will he/she be able to manage only the e-mails sent to his/her e-mail address through this module?
Exactly. Thats a correct assumption
Pre-sales: It would be great to have autocomplete functionality using emails from the contacts!
We will consider your request – thanks for it.
Would the addition of a “Contacts” tab be in the plans?
Perfex has already a Contacts controller – but we might plan integrating existing ones in a future release.
I tested this plugin after a friend recommended it. He already has it, but there’s a confirmed issue—it’s not working outside of Perfex CRM. Sent and received emails don’t appear in the original Gmail mailbox, and any emails received in Gmail never show up in the CRM.
If this feature is not supported, consider it a feature request. If it’s a bug, we hope you can fix it so we can proceed with the purchase. I also tested your demo, and it has the same issue.
The plugin is amazing if work completely.
Our module uses IMAP accounts, inheriting protocol’s standards.
Please ask your friend to raise a support ticket so our support team can review his complete configuration and potentially advise on whats happening there – in case there is something wrong.
You need to correct counter issues, still having issues in read, unread and received emails.
There are no issues in the counters.
If you do face local issues, kindly raise a support ticket so our engineers can help you out.
Hello, I would like to reset my domain. I changed it
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
My use-case is this, I have prefex CRM that acts as a centralized CRM for three different brands. Each staff has email access to 3 different email address like john@brandA.com, john@brandB.com and john@brandC.com. I want the users to access (receive and send email) all three emails under their single prefex CRM account.
Is that possible with any of your plugins?
Thats not inside the scope of this module – which is supposed to serve a webmail version of the personal IMAP account of each staff member, under his/her Perfex CRM account.
I set up my user:
user@domain.com with its corresponding passwordWhen I send an email, I see that it doesn’t come from my account but from one of the ticket accounts:
support@domain.comI’m also not receiving emails sent to me (user)…
Please open up a support ticket within clients area so support team can help you. Its sales here, we are not aware of such technical procedures.
ok, thanks Done ticket 47918
Hi Author,
I have bought this add-on. I have previously installed and uninstalled the add-on. When I try to install it again, I received error ‘License key is being used. Visit Support Portal to reset it.’.
I kindly request your help to reset my license key. Thanks in advance!
Best regards, you longtime supporter!
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
unable to activate
Please raise a support ticket within the support portal.
Team will help you with the issue you are locally facing.
i have allready raise support ticket no reply but if i purchased than why you block purchase key this is not fair
your support team asking for creadintial As this issue needs investigation by our developers, please include the necessary credentials of your admin area, along with website’s FTP credentials, so our team can try to reproduce the issue, potentially troubleshoot it – and advise. why this is not the matter of support i am asking you why key is not activating if i purchase if you are unable please Refund we will not share details
We dont have control over license keys – they are created by CodeCanyon during purchase time.
Please bare with the support team for a reply under this item’s support policy ETA. I just contacted our support team and there are no pending tickets outside of the ETA.
One of your modules failed its verification and got deactivated. Please reactivate or contact support.
One of your modules failed its verification and got deactivated. Please reactivate or contact support.
To be honest, our team is not supposed to provide any complimentary installation services, as clearly stated here: https://codecanyon.net/page/item_support_policy but its more likely that they wanted to help you.
You dont need to share your credentials – and you dont ought to.
But since more than 1,5k purchasers are not facing the issue you are facing there and combined with the fact that our local tests were unable to reproduce the same, this is clearly a local issue that needs technical expertise to be solved.
I suggest spinning up a clean installation of Perfex CRM with a clean database, followed after installation of our module and its activation. Things shall go smooth, verifying that what you faced was not an issue of our code.
Thanks for the understanding.
Pre-sale question here.
is it possible to provide each staff access to the SAME mailbox instead of their own mailbox? The idea here is to have one generic sales@mail.com email address that all relevant staff need to monitor, we do not encourage sales through their individual email addresses.
So in short, can I individually assign the same mailbox to each staff, or is the log-in email address hardcoded to be the staff login email?
Thank you
Our module’s purpose is to provide isolation and each member access his/her own inbox.
Hello When I update to the new version of perfex crm, will the ticket view be the same as the new version?
Not sure what you mean about a Ticket view.
This is a web-based email client module for Perfex CRM that brings your Inbox within the dashboard.
Please check item’s details page and the related screenshots.
Your demo version of Perfect CRM is an old version. Have you tested it in the new version? The design of the ticket area has changed in the new version, so have you checked the plugin side?
Last update of our module is 100% compatible with the last version of Perfex CRM.
hi, I got {status key is being used. Visit Support Portal to reset it.”} why?
Not really sure about the error you are facing, it has to be checked by the support team.
Hi, the module is recieving the email header and attachments, but not the text of the email. Please note I have tried to create a support ticket, but for some reason there is no add ticket button in your support system when I am logged in.
That sounds like a local issue – email content works just fine at our tests.
Please use the direct support ticket creation link – we keep receiving tickets with no issues: https://themesic.com/support/ticket/new
Convert to ticket is returning a HTTP ERROR 500 after clicking the button from the email. I have attempted to submit a ticket to your support page and it returns me back to the themeforest page for your products. Please advise
Please raise a support ticket within the support portal.
Team will help you with the issue you are locally facing.
Hello, I moved Perfex CRM from one domain to another from crm.mydomain.com to app.mydomain.com and when I tried to activate the mailbox module I got the notification “License key is being used. Visit Support Portal to reset it.” I sent you an email in order to reset the license but didn’t receive yet an answer. Could you please reset it? Thank you!
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
Hello, Solved. Thank you for your support!
I want mailbox for my crm, but I want to set separate SMTP to set for staff, for some staff google mail smtp and some staff IMAP and some staff even different domain email SMTP.
IS that possible with this script, can I do that?
You can use our module along with Advanced Email System module for Perfex (can also be found at our portfolio), in order to set different SMTPs for each staff member.
Ok,
1, Are you providing mail Icon on the lead page for composing email to the particular Lead? and keeping history in the email sent on lead tab?
2, Also in the mail box do you have option for tag / Label option like gmail have so user can short their email box?
You can view and manage Leads-related emails:
Please check our product’s online demo to ensure that its functionality meets your needs.
Well I checked your live demo also,
But what I am asking is
1, When user open the lead view page then user need to have option to direct click to compose the email to that particular lead. so they do not need to go to the email and then compose the email and then select the lead, you got me? this can be easy for marketing people that they checking the lead and direct composing the email by hitting send mail icon/bottom to that particular lead.
2, Well I checked mail box again, but I do not see feature for created Label or assign mail to the Label like Gmail people have.
These 2 is important by this marketing people can do their work smoothly and fast, you must need to add these 2 above feature in your script.
I am ready to buy your two script. as I want to use for marketing sales people to use.
Let me know when you have these feature ready.
Whats not included in our demo is not currently offered in the version available and thus said, its not supposed to be considered as included.
I can update this ticket in case what you ask for gets included in our backlog – thanks for your requests.
Please ask you team to update soon as possible.
Hello, Still I do not see Tag option in demo? Like Gmail have? is your team have updated the script?
Your feature request has been noted – we will update this comment in case it gets added to the backlog.
When? any date? I am looking to buy
As mentioned in my previous reply, we will update this comment in case this feature gets added to the backlog.
is not working
Please raise a support ticket within support area so our engineers can help you with the issue you are facing.
i sent but not replay
All tickets are being replied within the estimated turnaround time of this item’s support policy. Please bare with the team for a reply.
