469 comments found.
Hi! With the last update I lost all my templates to import products. Is not possible to recover them and use it with new version? I have very complex templates where I needed a lot of hours to create it and do many tests.
Hi,
Thank you for reaching out. We understand the inconvenience caused by losing your templates after the update. Our team is already working on addressing this issue, and we will release a new update shortly that will be compatible with the old templates.
We appreciate your patience and recommend waiting for the upcoming update. If you encounter any other issues or have further questions in the meantime, feel free to let us know.
Best regards, VJInfotech
Ok, thank you. I updated the plugin to the last version, because for any reason it stopped to add “color” attribute to new products if the color already exist, is only adding new colors, so the variations don’t have colors added. We are using same template, same csv, etc, than previously, so I was thinking that maybe is due any change on last woocommerce and needs to update your plugin too.
Actually I recovered a backup of the previous version of your plugin so I can continue importing products, but still the same issue where is not adding the “color” attribute if that color already is created, but the same thing is not happening with other different atributes like size.
Any idea of the possible reason? thanks.
We detected that to match the color attribute to exising ones is working if I use slug instead color attribute name. If my color attribute name is RED and slug is red-60 and I write RED in the CSV, is not matching it ok, but if I write red-60 is working. But some weeks ago we imported using the name and not the slug, we already have the CSV files we used and worked fine. Maybe is a new bug or incompatibility with the last woocommerce version? thanks
Hi,
Thank you for bringing this issue to our attention. Based on your description, the attribute matching is working when using slugs instead of attribute names.
To investigate further, please contact me through my profile page at https://codecanyon.net/user/vjinfotech and share more details about your setup, including any relevant CSV files. Our team will examine the issue and provide a solution.
Best regards,
VJInfotech
Hi, updated explanations and example sent. If you need any custom detail, tell me, thanks.
Hi,
The last update fixed all situations that people published here in the comments?
- previous templates showing and working - issue with attributes only working with slugs and no with names - update products and not only create new ones - reverted to ols design with some improvements
We are still using older version recovered from a backup waiting to all issues will be fixed.
thanks!
Hi,
Our team is actively working on the next update (4.1), which will resolve all reported issues, including:
- Previous templates showing and working correctly
- Attribute handling (support for both slugs and names)
- Proper updating of existing products instead of only creating new ones
- Reverting to the old design with improvements
We appreciate your patience and will release the update as soon as possible. Let us know if you need further assistance.
Best regards, VJInfotech
The new design is awful!! I don’t know how to import my products and I need this daily. This is a disaster!
Hi,
Thank you for your feedback regarding the new design. We understand your concerns and apologize for any inconvenience caused.
We are reverting to the old design with some improvements in our next update (version 4.1). This should make it easier for you to import your products as you were accustomed to.
We appreciate your patience and understanding. Please feel free to share any additional feedback or suggestions.
Best regards, VJInfotech
Hi, I have a question, can I export Woo products to a file with a cron job every 30 minutes and have them automatically saved to a file in a folder on the server and not just sent for download? Thanks
Hi,
Thank you for reaching out.
Yes, all exports are saved on the server. You can download the exported files from the Log menu of the plugin. This ensures that your cron job-generated exports are accessible for further use.
If you need additional assistance setting up your cron job or managing the export files, feel free to let us know.
Best regards, VJInfotech
Your new “design” its fully Piece of shiiit… It’s very inconvenient, confusing and you have to make a million clicks… Do you have to invent something incomprehensible? why was it not possible to make one page as before, but according to the type of WP all import or others?
Hi,
Thank you for your honest feedback regarding the new design. We genuinely value your input and are sorry to hear about your frustration with the updated interface.
Our intention with the redesign was to enhance usability and align the plugin with modern UI standards. However, we understand that the new workflow may feel different or inconvenient compared to the previous version.
We are actively gathering user feedback and will carefully consider your suggestions to make future updates more intuitive and user-friendly. If you have specific examples or additional feedback, we’d greatly appreciate it, as it helps us better understand your perspective and improve the plugin for everyone.
Thank you for your patience and for helping us improve.
Best regards, VJInfotech
Is it possible to add the Stock Status (ex: public/draft/published/pending) of a product to the export? I have tried in the past and again today, but can’t find it in the list of fields to export.
Hi,
Thank you for reaching out. You can manage the fields to be exported under the Fields section on the export page. The Stock Status field is available there to meet your requirements.
Simply navigate to the export page, locate the Fields section, and add the Stock Status field to your export list. This will ensure the stock status of your products is included in the exported file.
If you need further assistance, feel free to let us know.
Best regards, VJInfotech
hi i have sent an email to deactivate two licenses. is this correct support email vajajignesh92@gmail.com? thanks
Dear elypaul,
Thank you for reaching out. Yes, vajajignesh92@gmail.com is the correct support email for the wp import export plugin. We will review your email regarding deactivating the two licenses and assist you promptly.
If you have any further concerns or questions, please feel free to contact us.
Best regards, VJInfotech
Hello,
In my product xml link: each variation has a separate price and stock quantity. Can I add these to Woocommerce as separate prices and stock quantities for each variation? If I can, how can I add it? Thank you
Hello,
Thanks for showing interest in our plugin.
You can update data for each variation using any file, except when it involves multi-level nested data. Please share a sample file, and I’ll be happy to assist you further.
Feel free to ask if you have any questions.
Thanks, and have a nice day!
I sent it to the email address “vajajignesh92@gmail.com” 
Thanks, and have a nice day!
I import some products works fine. But some custom fields from wholesale plugin though they are be added to the product page are not visible. I have to update each product from its edit page to show the changes
Hi,
It looks like you haven’t purchased the plugin. If you bought it with a different username, kindly log in with that username and comment again.
Thanks, and enjoy your day!
Hi! I baught the plugin, but it´s telling me that I have my license active on another site and need to deactivate it there first. But I can not find that site to deactivate it. How can I just deactivate all “active” licenses so I can use my license where I actually need it.
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share more details. I will guide you on the issue as soon as possible.
Let me know if you have any questions
Thanks and have a nice day
Hi has anyone using Multivendor X managed to import variable products with vendors. I managed to import comission values but struggling to do add the Vendors.
Hi,
Thanks for getting in touch.
We haven’t tested a multi vendor plugin yet. It’s already on our user request list and we may add this feature in future.
Let me know if you have any questions
Thanks and have a nice day
Thanks managed to do it in wp all import hope you guys add the feature soon.
Hi!
We recently received a notification from Google Ads regarding a potential security issue with certain third-party libraries, including polyfill.io and bootcss.com, and others. These libraries can reportedly cause unintended website redirects without the owner’s knowledge.
Since we use your development services, we wanted to check if you’re aware of this issue and if the libraries you’ve implemented on our website are potentially affected.
Could you please confirm if your code utilizes any of the mentioned libraries or similar ones known for causing redirects? Additionally, if these libraries are used, are they secure versions or have they been patched for this vulnerability?
We appreciate your prompt attention to this matter. Please let us know if you have any questions.
Thanks,
Hi,
Thanks for getting in touch.
We don’t use polyfill.io or bootcss.com library. We only use the PhpSpreadsheet and its required library to read/write excel files.
PhpSpreadsheet has 175m+ downloads. see https://github.com/PHPOffice/PhpSpreadsheet
Let me know if you have any questions
Thanks and have a nice day
we still can’t import all the attributes.
we are preparing the import in the format
There is an instalment|~State diploma|Payment with maternity capital|Closed group in messenger|~Personal tutor
There are 4 attributes in total.
but only 2 attributes are imported(((
We need your help
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share more details. I will guide you on the issue as soon as possible.
Let me know if you have any questions
Thanks and have a nice day
but I already wrote to you and gave you all the details and you promised to fix the problem
Hi, can I use to move data from a site that is using SEO rank math? Thank you
Hi,
Thanks for getting in touch.
RankMath Seo uses custom fields to save data so it will work fine.
Let me know if you have any questions
Thanks and have a nice day
Hi, Can I use Wordpress Import Export to edit wp_trp* tables from the database created by TranslatePress, so I can edit translations? I see you offer support for WPML/Polylang, but I am using TranslatePress and the translations are stored in the database in tables that have the pre-fix wp_trp. Thanks for informing me.
Hi,
Thanks for getting interest in our plugin
Sorry but we haven’t tested TranslatePress plugin yet. If it saves data in a custom table then it’s highly possible that it will not compatible with the plugin.
We will add a dedicated addon in future if required.
Let me know if you have any questions
Thanks and have a great day
Does this work with rank math?
Hi,
Thanks for getting interest in our plugin
Plugin is working fine with RankMath plugin
Currently we have no dedicated addon for RankMath but It’s imported and exported as custom fields and it is working fine.
We will already implemented dedicated addon for RankMath and we will release update soon
Let me know if you have any questions
Thanks and have a great day
Hi, there is a problem on update mechanism. When I try to update this plugin over Envato Market plugin I always get an error like “update could not be completed: update package is not available” while all other plugins updated without any problem. Is it possible to you check it?
OK, I’ve found the problem. You need to disable the plugin to update it. But also you need update from Plugins page, not from Envato Market page.
Hi,
Thanks for your valuable suggestion
We will definitely update plugin and resolve this issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
We have been waiting for more than 7 months, you promised to solve the problem, but nothing has happened(( When importing attributes, there are very frequent omissions. When will you solve the problem?
Hi,
Thanks for getting in touch.
We are already trying to release update as soon as possible
Let me know if you have any questions
Thanks and have a nice day
Hi, We need to be able to export data from certain date ranges, can this be done?
Hi,
Thanks for getting interest in our plugin
you can easily export your data between any range using adding filters.
Let me know if you have any questions
Thanks and have a great day
Hi, Thanks, but I cant find any documentation on this, can you please supply a link.
Hi,
you have to add 2 filters.
1) date is greater then 2) date is less then
please refer article at https://plugins.vjinfotech.com/wordpress-import-export/documentation/export-filter/
Let me know if you have any questions
Thanks and have a nice day
Hi, I need to import multiple files to Toolset type custom field. I need to import multiple files (pdf, dwg and others) with file titles to one custom field. Is it possible to make it? Do you have any tutorial how to import file with title?
Hi,
Thanks for getting in touch
Currently Toolset type custom fields are not supported by plugin.
We will add dedicated addon in future
Let me know if you have any questions
Thanks and have a nice day
Does your paid version allow for this? I’d like to auto-import from this URL every week or so.
Hi,
Thanks for getting in touch
You can import automatically in the paid version using schedule import feature.
Let me know if you have any questions
Thanks and have a nice day
