469 comments found.
Support for this plugin isn’t working. I’ve been waiting for a response for a month. I asked another question 13 days ago and it also remains unanswered.
Is there anything I can do about this or should I demand a refund?
Hi,
Don’t worry, my friend — I sincerely apologize for the delay. I’ll personally handle your request from here and make sure you get a resolution as soon as possible.
We truly appreciate your patience, and we’re here to help you — there’s no need to request a refund at this stage.
Best regards,
Jignesh
VJInfotech Support
Does the plugin work with ACF Pro repeater field having its own sub-fields?
Hi,
Thank you for reaching out.
Yes, the plugin fully supports ACF and ACF Pro, including Repeater fields and all sub-fields inside them. You can import and export repeater data just like any other field — the plugin automatically handles the structure.
If you have a sample file or a specific repeater setup you want to confirm, feel free to share it and we’ll gladly check it for you.
Best regards,
VJInfotech
I have an ACF file upload field for posts that have PDF files but when I import the bundle, it creates the posts but does not show that a file is in the upload file field in any posts.
Hi,
Thank you for sharing your experience.
Please contact me through our profile page so our team can guide you and resolve all the issues you’re facing.
Best regards,
VJInfotech
Hi, a pre-sale question here.
I’m working with “Directories Pro – Directory plugin for WordPress” to create Custom Post Type. This plugin uses its own field manager.
Do you know if WP Import Export is compatible with this tool?
NOTE : The fields don’t appear in the free version.
Cedrik
Hi Cedrik,
Thanks for your interest!
We’ve tested “Directories Pro – Directory plugin for WordPress”, but unfortunately, it won’t work directly with WP Import Export because that plugin stores its data in custom database tables instead of standard WordPress tables.
Since of this custom data structure, it would require a dedicated integration or custom solution to make it compatible.
Best regards, VJInfotech
Hello. I have a quick question. Is it still possible to import / update Woocomemrce products’ SKU field? Upon the import all I can see is: Name, Description, Slug etc. bot no SKU unfortunately. Thanks in advance for the info.
Hi again. So sorry! I overlooked this option in the admin panel. All is good! 
Thank you for your amazing work!
Hello.
We are transferring products from a multilingual site to a single language.
The plugin is quite simple.
We found that the only thing it did not transfer was attributes and things from rankmath (Meta descriptions, keywords and the like).
Variations and other things were imported normally.
Maybe someone knows a solution so that I don’t have to edit 500 products manually
Hi,
Thanks for your response.
You can contact me via my CodeCanyon profile using this link: https://codecanyon.net/user/vjinfotech
Once you reach me there, we’ll analyze your file and help with importing the missing data.
Best regards, VJInfotech
Hello there! I would like to know if the Premium version will be compatible with the Tiered Pricing Table plugin (https://wordpress.org/plugins/tier-pricing-table/) so I can map its fields and perform scheduled imports.
Hi,
We haven’t tested it yet. It will work only as meta if the plugin saves extra data in meta and also in plain format. However, the chances are quite low.
Since the plugin is not very popular, we can’t add a dedicated addon for it at the moment.
Best regards, VJInfotech
Hey VJ,
Been using this plugin for a while, all was good for me, but after upgrading to 6.0.15 , I got this problem which was not solved :
when update existing products and set Search by SKU , there is no match (all products skip). And we triple check, the SKUs exist, the were imported by the same plugin.
When switching back to an older version (5.9.27) the matching by SKU works great.
A ticket is already opened on your support website.
Thanks
Hi,
Thank you for reaching out and for your continued support.
We’ve already identified and fixed the issue you’re experiencing, and the fix will be included in the upcoming update. However, to avoid delays, we’ll provide you with a ready-made patch that you can apply right away.
Our team is currently processing your ticket, and you’ll receive the patch along with detailed instructions shortly.
Thanks for your patience—we’ll get this resolved for you as soon as possible.
Best regards, VJInfotech Support Team
Hi,
Glad you already identified and fixed the issue, but I didn’t get any reply to [Ticket #2102]
Hope to hearing from you soon!
Hi,
We’ve just shared the latest plugin file with the fix for your issue. This updated version includes the necessary changes to resolve the problem you reported in Ticket #2102.
Please install the updated plugin on your site, and do a quick test import/export to verify that everything works smoothly. If you notice anything unexpected, feel free to reply here so we can assist you further.
Thanks for your understanding and patience while we worked on this.
Best regards, VJInfotech
It’s not importing any new image to my website. also does not importing object field data inside ACF repeater field. Please help me ASAP? I’m using wp-import-export pro version.
Even wp-import-export-lite was importing images. i’m using latest version of ACF pro. Please can you look into this ASAP? as my live site stuck because of this issue.
Hi,
Thank you for your message.
We understand your concern, but we’d like to clarify that the issue you reported has already been fixed, and we’ve provided you with the updated version of the plugin that fully supports importing ACF repeater and gallery fields, including object fields inside repeaters.
We’re confident that the current version meets your requirements. If you’re still facing any issues, we’re happy to assist further.
Best regards, VJInfotech Support Team
Hi VJ,
It’s been four days, and the issue is still unresolved. You’re already aware of the problem, so I’m not sure why incorrect or misleading updates are being posted here.
To clearly demonstrate the issue, I’ve recorded a short 4-minute video showing the complete import-export process. As you’ll see, the plugin fails to import key data — all images are missing, and the POST Object field data is not imported either.
Video: https://www.loom.com/share/7e18abaa3eda41d1ac01531d7b31712f?sid=ce794e33-26a2-4048-b55b-bf95741613a4Frankly, it seems like you neither want to fix the problem nor offer a refund. I’ve already provided login details for the demo server where the issue is clearly reproducible — and yet, no action has been taken.
This kind of unprofessional behavior is unacceptable. You’re simply delaying without any meaningful progress. If you’re unable or unwilling to resolve this, please state it clearly and issue a refund.
Best regards, Sanjeev
Hi ,
Thanks for your patience and for sharing the detailed video.
We understand your frustration, and we sincerely apologize for the delay. As per your request, a refund has been issued.
We appreciate the time you took to explain the issue. If you ever decide to give the plugin another try, we’ll be happy to assist you further.
Best regards,
VJInfotech Support Team
Recently purchased, export is not working at all. We left a ticket on the support website four days ago, but no response.
Hi,
Thanks for your purchase and for bringing this to our attention.
We’re really sorry for the delay. Our team will prioritize your ticket and respond shortly to help resolve the issue. We appreciate your patience and support.
Best regards, VJInfotech
work your plugin with scf?
Hi,
Yes, our plugin is fully compatible with both SCF (Smart Custom Fields) and ACF (Advanced Custom Fields). You can easily import and export custom field data created using either plugin.
Just make sure the fields are assigned to the correct post type, and WP Import Export will detect and include them during the import/export process.
Let us know if you need any help setting it up!
Best regards,
VJInfotech
thanks for the quick reply. you have a new customer if we need help i will be happy to get in touch.
I’ve been using this plugin happily for a few years, but since the newer interface was introduced I’ve been unable to complete an import due to errors, most commonly a ‘resource is exceeded’ error. There used to be an option to set how many items were processed between each interval, but from what I see, this is no longer available. I had been looking forward to a major update after experiencing issues with scheduled importing in the past also, but it looks most likely that I’ll have to downgrade in order to at least be able to process manual imports.
Hi,
Thank you for sharing your experience.
Please contact me through our profile page so our team can guide you and resolve all the issues you’re facing.
Best regards,
VJInfotech
Does this plugin work with “Slim SEO” plugin? Will it copy all “Slim SEO” values that are associated with posts and pages?
Hi,
Thank you for your inquiry regarding compatibility with the “Slim SEO” plugin. Currently, we haven’t specifically tested our plugin with “Slim SEO.” Our plugin is designed to copy all metadata values associated with posts and pages, which typically includes SEO-related fields. However, we cannot guarantee full compatibility or that every Slim SEO value will be copied flawlessly.
Try before you buy: you can test our free version at https://wordpress.org/plugins/wp-import-export-lite/ to ensure it meets your needs. If you decide to use it together and encounter any issues, please feel free to contact me directly through my profile page at https://codecanyon.net/user/vjinfotech.
Best regards, VJInfotech
Hello,
I have big trouble with css I can’t use the plugin anymore since upgrade
I don’t see anything
https://pasteboard.co/wABTUEyurpW5.pngBGC
Hi,
Thank you for reaching out regarding the CSS issue following the upgrade. To assist you further, please contact me through my profile page at https://codecanyon.net/user/vjinfotech and share additional details about the problem. I’ll be glad to guide you on resolving this as soon as possible.
Best regards,
VJInfotech
I purchased the plugin to address the Polylang mapping issue in WordPress. Until the latest release of the WP Import Export plugin, I was able to export the “Polylang Translation ID” field. However, since the December 2024 update, this field has completely disappeared from the available export options.
It has now been replaced by a field called “Polylang Language Label”, which is merely a duplicate of the already existing “Polylang Language” field.
As a result, the latest version of the plugin no longer allows updates for Polylang mapping. How is it possible that an update removed a previously functional feature? Is there any way to access a previous version of the plugin until this issue is resolved?
Hi,
Thank you for your feedback regarding the Polylang mapping changes. To clarify, the field now labeled “Polylang Language Label” is used during translation to locate items in a particular language, while the “Polylang Language” field is intended for importing items into a specific language. We understand that this naming might be confusing, and we will update the labels for greater clarity.
Regarding the “Polylang Translation ID” field, we removed it because the ID is not unique across sites. However, if you require this functionality, we will be glad to reintroduce it in a minor update. Additionally, if you prefer to use the previous version of the plugin, please contact me through my profile page at https://codecanyon.net/user/vjinfotech so I can assist you further.
Thank you for your understanding and valuable input.
Best regards,
VJInfotech
Hello VJinfotech,
I wanted to follow up to check whether you’ve added the functionality back into your roadmap update. I haven’t heard back from you yet. Could you please confirm?
Thanks
Hi there,
Thanks for checking in. We’ve received your email—our beta version is ready and currently in the testing phase. We’ll reach out within 4–5 days to grant you beta access.
Best regards, VJInfotech
Hello Vjinfotech,
Three months later, we overpassed the 4-5 days to get access to the Beta. Still no news from you or any specific update to give back this feature “Polylang Translation ID” field.
Please don’t forget your users.
Thank you,
Best regards,
Hi,
We are sorry for the delay.
Please contact me from my profile page https://codecanyon.net/user/vjinfotech and I will provide you with the new update as soon as possible.
Best regards, VJInfotech
Before buying your products, I have one more important question, do you support WP-CLI command? If I had a CSV file with 100,000 products, I think it would be faster and more stable if I could use the WP-CLI command.
Hello,
Thank you for reaching out with your question. Currently, our plugin does not support WP-CLI commands. However, we offer several alternative methods to import your data efficiently, including scheduled imports, background imports, and other optimized options that are designed to handle large CSV files like the one you mentioned.
Please let us know if you have any further questions or need additional details about these import methods.
Best regards, VJInfotech
My friend has tried your timed tasks and seems to have found a problem with only starting them, but not canceling them
Hi,
Thank you for your valuable feedback regarding our scheduled tasks. We understand that some users experienced challenges in the past, and we’re pleased to share that our recent updates have greatly enhanced both the accuracy and reliability of these tasks. We encourage you to try our demo to experience these improvements firsthand.
Thank you again for your insight and continued support.
Best regards, VJInfotech
Hello, I would like to buy your product, but I do not know your product support for WPML how the situation, I read your website documentation, but not enough detailed. I would also like to ask if I need to transfer the content of Site A to site B, is it necessary to purchase a license on it?
Hello,
Thank you for your inquiry regarding WPML compatibility and transferring content between sites.
I’m happy to confirm that our plugin is fully supported with WPML. When using WPML, simply include the language and translation details in your data, and it will work like a charm.
Additionally, if you’re transferring content from Site A to Site B, a single license is sufficient for both sites.
Please let us know if you have any further questions or need additional clarification.
Best regards, VJInfotech
hi, pre sale question : my json file has a link field. Can i convert this link to a clickable link with you plugin ?
Hello,
Thank you for your inquiry. Are you referring to an ACF field? If so, our plugin does allow you to convert a link into a clickable link. Could you please share more details about your setup and what you’re aiming to achieve? This will help us provide you with the most accurate guidance.
Looking forward to your response.
Best regards, VJInfotech
Hi ! I have a json field that have multiple lines and one must be clickable when it’s imported and parsed/mapped with you super plugin : “ApplyLinkPage”: “https://www.talentdetection.com/reso-hr/Apply/115983-AP5h62?utm_source=monjobmed_com_”, and i don’t know if it’s possible to make it clickable thanks to your plugin once it comes in wordpress. To allow users to apply to a job. Here is an example of what i obtain while trying the free version of your plugin : https://monjobmed.com/job/chirurgien-dentiste-h-f-2/ the applying link is at the end of content and should be clickable.
Hello,
Thank you for your inquiry regarding making your JSON field’s link clickable. To provide you with detailed guidance, please contact me directly through my CodeCanyon profile page at [https://codecanyon.net/user/vjinfotech](https://codecanyon.net/user/vjinfotech) and share a sample file with the data you’re working with. This will help us better understand your setup and guide you effectively through the process.
Best regards, VJInfotech
Hi, waiting for your answer i sent a message as you asked. Other pre-sale question. When i add a background task to update the imports, do the plugin read the url file given ? I mean, my file (json) is updated often by a partner; But when i update my import (not scheduled but works with extern host cron), i don’t see the updates (new posts) however the file submitted with the url should be updated and is updated if we open it in a browser.
Hello,
We have just replied to your email regarding your query. Please check your inbox for our detailed response.
Best regards, VJInfotech
After updating the plugin import does not work, infinite file uploading http://joxi.ru/v29l6MYhzdMaDm
Could you please give the previous version of the plugin?
CSV file upload is going, but very slow, in an hour only 9%, there are 100 lines in the file(
Hi,
Thank you for reaching out and bringing this issue to our attention.
To investigate further and provide a solution, please contact me through my profile page at https://codecanyon.net/user/vjinfotech and share additional details about your setup. It would be helpful if you could include the relevant CSV files you are using for the import.
Our team will examine the issue and work on resolving it promptly.
Looking forward to your response.
Best regards,
VJInfotech
Hello, With the last update It doesn’t update it just create new products, when I select to update it just skip as like I selected to add.
Please I need an urgent solution for this error.
Hi,
Thank you for reaching out and bringing this issue to our attention.
To investigate further and provide a solution, please contact me through my profile page at https://codecanyon.net/user/vjinfotech and share additional details about your setup. It would be helpful if you could include the relevant CSV files you are using for the import.
Our team will examine the issue and work on resolving it promptly.
Looking forward to your response.
Best regards,
VJInfotech
Hello again,
As you said, I contacted you through your profile page but until today you never answered with an solution of the problem. I have an ecommerce website and update the products it’s a critical task but for now I am unable to do that, can you please solve this issue because it has to do with your plugin.
Looking forward to your response.
Best regards,
Keizer Shaquil
Hi,
Sorry for the late reply.
Thank you for reporting the issue. Please update to the latest version of the plugin from https://codecanyon.net/downloads and try again.
If the issue persists, please share more information about the error, including any error logs or screenshots, so our team can investigate further.
Looking forward to your response.
Best regards, VJInfotech
