529 comments found.
Pre-sales questions, I have installed the free version, but the WhatsApp button can only display when I’m on my worpress dashboard; no one can see it on other computer
I will love to buy if I can solve that problem
Hi there,
This is a bug, and you can reach our support here for help asap: ninjateam.org/support
Regards.
can you make this site like saas?
Hello,
Sorry, I don’t quite get you?
Please give more details for a better understanding.
Thank you
I mean to say can you make this site like a saas bussiness? i charge user montly to use this tools?
Hello,
Sorry but we don’t have it as a Saas.
You can reach our support here if you want to collaborate on something: ninjateam.org/support
Kind regards.
Hello, a presale question. WhatsApp messages support woocommerce variables? Ex: Product Name? Thanks
Hello,
Thanks for coming.
It has only the ability to output the Page Title and Page URL right now, as you can see explained here:
https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/multiple-agents#predefined-textRegards
Hello, Can i have this plugin working with woocommerce on catalogue mode without displaying product prices and will I be able to classify my products into categories or i would need an extra plugin?
Hi there,
Thanks for reaching out.
Could you please provide me with more details to clarify? Or reach our technical support team here to help you check it: ninjateam.org/support
Regards.
I have replied to chat support. Thanks for the amazing support.
Maybe my question is not very clear, Am trying to as do i need the plugin: https://demos.welaunch.io/woocommerce-catalog-mode/?preview_logged_in=67b5c37e34a2f to work hand in hand with your plugin for a seamless catalogue mode experience.
You note we don’t need the price listing. Product queries are directly sent to whatsapp
Hello,
I think I get what you mean now, you want us to integrate with that plugin to send queries directly to WhatsApp, right.
Please drop the feature request here:
https://feedbo.io/board/whatsapp-wp/Thank you.
Regards.
how many agent i can create ? does it works like chat box for 1:1 ( like messenger ) ?
Hi there,
Thanks for reaching out.
There is no limit to creating agents. Also, our plugin just redirects users to Whatsapp screen to continue chatting and it should work like chat box for 1:1 there.
Please give it a try since we also have free version here https://wordpress.org/plugins/wp-whatsapp/
If you have any further questions, please let us know.
Many thanks!
Mia
Hi there. I just noticed that the plugin is not working anymore on my website. Can you help me out to figure it out why the plugin is not working anymore on my website? I have bought two licenses and I am using just one but is not working for some reason. If the support is expired, then the product is not working anymore? Please help me out to figure it out.
Hello there,
Good day!
Thanks for contacting us. Please reach out technical support team via ninjateam.org/support, you can email us or use a live chat section if the support period is expired.
We look forward to hearing back from you.
Many thanks!
Mia
Before I proceed with the purchase, I have a few questions:
Can I use this script for our business no need for for customer ? Can I provide access to my staff without requiring them to go through the admin panel? Considering we will only be using it within our company, which option would be more suitable for our needs: a regular license or an extended license? Thank you, and I look forward to your response!
Best regards,
Hello,
Thanks for coming.
You can use a regular license, but Admin users only can have access to the setting in backend (like most plugin works).
You can learn more about how the plugin works here: https://ninjateam.gitbook.io/whatsapp-for-wordpressRegards.
Hi there, Is it possible to add an animation effect for the widget appearance on page load? Best regards
Hello there,
Thanks for reaching out.
Unfortunately, we do not support adding an animation effect for the widget appearance on page load so far.
Please leave your suggestion here https://feedbo.io/board/whatsapp-wp, we will investigate and build it in the future if it’s possible.
If you have any further questions, please feel free to contact us.
Best regards,
Mia
Hi, is it possible to chat directly on page, not being redirected to whatsapp web?
Hi there,
Good day!
Thanks for reaching out. Our plugin simply helps users contact you via the WhatsApp app, which is why it redirects to the WhatsApp screen to allow the conversation to continue.
Hope that clears your concerns.
Please let us know if you have any further questions.
Best regards,
Miia
Hello! I’m trying the free version and it’s not working with our WhatsApp Business number. Will it work with the Pro version? The error I get: The phone number XXX isn’t on WhatsApp
Thanks!
Hello,
Thanks for coming today.
In fact, it should work in both free and PRO version.
Please reach our dev team for support in this case: ninjateam.org/support
Regards.
Great plugin for streamlining customer communication! The ability to customize each support agent’s availability, photo, and title adds a personal touch to interactions, and the integration with WPML makes it easy to cater to a global audience. The user-friendly setup with no coding required is a huge bonus.
Thank you so much for choosing our plugin.
Here is the right place to leave the 5 star ratings too: https://codecanyon.net/downloadsYour review will motivate us to develop more plugins in the future and have awesome customers like you 
Thanks in advance.
I have site with multilanguage, just realize that we cannot localize the floating widget. Is there any possibility to have separate design option for each language for floaring widget?
Hello,
Thanks for coming here.
Please note that we have integrated with the most popular translation plugins and you can see here to learn more about how to set up:
https://ninjateam.gitbook.io/whatsapp-for-wordpress/integrationsHope that helps.
Regards.
Hi,
Do your plugin have auto trigger to open the bubble chat feature? So then dont have to click the small button manual, instead the bubble will open it self at its own rules.
Thank you
Hi there,
Thanks for reaching out to us today.
Unfortunately, we do not have this feature so far. Please leave your suggestion here https://feedbo.io/board/whatsapp-wp, we will investigate and then implement it in the future if it’s possible.
Best regards,
Mia
is this plugin similar to like this https://sevengits.com/plugin/wc-messaging-pro/
Hello,
Thanks for coming today.
Sorry, but I have not used that plugin before, so I’m not able to make exact comparison between it and ours, but you can learn more about ours here:
https://ninjateam.gitbook.io/whatsapp-for-wordpressRegards.
Can we fix the times the individual number would show for chat ? Examble 12345 would show only from 12am to 12pm and 4567 would show from 12pm to 12am ? Is this something that your plugin supports ?
Hi there,
Thanks for reaching out.
We do support setting time available for each agent in Pro version.
Please follow this guide to set it up https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/multiple-agents#availability.
If you have any further questions, please let us know.
Best regards,
Mia
Hi Mia , I took a look at the demo but when an agent is not available , it shows them unavailable on the list. Is it possible to hide the unavailable agents ? If so i’m ready to buy 
Hi there,
Thanks for your quick response.
Currently, we do not have an option to hide the unavailable agents. However, we decided to build this feature for you.
When you have bought the plugin, please get back to us via ninjateam.org/support, we will provide this for you.
Looking forward to hearing back from you.
Many thanks!
Mia
[Ninja whatsapp-chat-wordpress] I would like to know if the plugin’s event measurement towards GA4 allows us to know if a person started a conversation or actually wrote, that is, I am interested in measuring if someone actually wrote or not. Is this possible with this pro version plugin? Thanks
Hi there,
Greetings of the day.
Thank you so much for your patience.
Sadly, our plugin only tracks if users click on the button, therefore it does not work as expected.
Here is the guide how to integrate our plugin to GA4 if it helps.
https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/google-tag-managerPlease let us know if you have any further questions.
Many thanks!
Mia
Hi
In the WP plugin dashboard it never shows that their is a new version of the WhatsApp plugin for me to update. Any reason why? Thanks
Hello,
In this case, what you need to do is to install the envato market plugin, connect your account and products like this will show updates when available:
https://www.envato.com/lp/market-plugin/Hope that helps.
Regards
Alina
Hey! You still havent resolved my refund request
My whatsapp is a Chinese number that starts with +86, after adding the code and clicking on chat, it prompts me that the number is not registered later.Help me pls.
Hello,
Thanks for coming here.
Please reach our technical support team here to help you check it: ninjateam.org/support
Regards.
How long does the license last?
Hello,
Please note that it is a one time payment, with a lifetime license and a lifetime access to future updates
Enjoy
Alina
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