The Envato usage license policy allows you to use the software in only one end product (website) at a time. This means that licenses cannot be transferred from one product to another.

Once you register a domain, the associated domain uniquely identifies the website that will become the end product for which you are licensed to use the software.

However, the plugin activation system allows you to activate the license on two domains (the second one should be for testing purposes). On each domain, you can activate unlimited subdomains and subfolders.
If you have used all of these options, you will need to purchase another license to comply with the Envato usage policy.

Hi,
usually, this issue depends on a PHP parameter, the max_input_vars. Try editing the PHP.ini and raise it to a greater value (like 15000 or the value that allows you to save).

Hi, unfortunately no change.

Unfortunately I have any additional idea. Try disabling the other plugins to see if any is interfering in any way.

In the order admin page, in the attachment details: https://nimb.ws/a2dAtwG

Hello,
If you send me your email address and the purchase code via private message (click on my name, then use the low-right box), I’ll check the domain associated with it. Thank you.

Hi,
it sounds strange. The globals should be ok, it don’t have any function related to string translation.

The translation is performed by invoking the load_plugin_textdomain() that actually is performed when the init action is triggered and not earlier. It sounds strange because that aspect has been the same since version 1.0 of the plugin.

WordPress in my tests env is not triggering that notice. I’ll investigate further. Please note that this is a notice, not an error, this means that no error preventing the plugin from being executed is generated.

include_once( "classes/com/WCAM_Globals.php");

is BEFORE

add_action('init', 'wcam_wp_init');

in “classes/com/WCAM_Globals.php”, there is a call to wcam_eu() function which instanciates:

new WCAM_EmailsAttachmentsConfigurator();
new WCAM_EmailsPresetTextsConfigurator();
new WCAM_BulkProductsAttachmentsConfigurator();

If I open WCAM_EmailsAttachmentsConfigurator.php , I see lines #14 and #15 this:

esc_html__('Automatic emails attachments configurator', 'woocommerce-attach-me' ),

These are the lines that trigger the Notice.

yes, but that loading scheme has always been that way and hasn’t changed in the latest plugin version. What is strange is that in my test environment that uses different versions of WordPress and WooCommerce, that notice doesn’t arise.

The notice, in specific, refers to the fact that the load_plugin_textdomain() is executed before the init.

Thank you for reporting, I’ll perform some additional tests considering what you reported.

I disabled every plugin except WooCommerce & Attach Me!. The issue remains, none of the custom text / shortcode is embedded into the WC emails.

Issue seems to be related to HPOS. I was able to resolve by switching to the legacy WP posts storage option.

Thank you for sharing the result of your investigation. It seems strange because the screen shot I’ve shared was taken using a system that uses HPOS. I’ll investigate further. Thank you.

Hi Morgan ,
I’m really sorry, but Envato’s refund policy won’t grant a refund because a plugin hasn’t any support for third-party software that never claimed to have. In addition, the issue seems to be caused by a 3rd party. So you should eventually ask for a refund from that company.

Otherwise, any user could use such arguments to get money back and eventually continue using the software for free.

Hello,

Thank you for your response. However, I would like to clarify a few points regarding my refund request:

Recent Purchase: I purchased the plugin on November 30, and today is December 3. It has only been a few days since the purchase, and I believe it is fair to expect some flexibility regarding refunds during such a short timeframe.

Proven WooCommerce Configuration: My WooCommerce setup, including custom order statuses (e.g., “Order in Preparation,” “Shipped,” “Delivered”), has been in place for several years without any issues or conflicts with other plugins. The problems I am experiencing are unique to WooCommerce Attach Me!, suggesting an inherent compatibility issue with the plugin itself, rather than my system or third-party tools.

I understand your concerns regarding misuse of refund policies, but my request is made in good faith and supported by valid technical grounds. Given these circumstances, I kindly ask you to reconsider my refund request, as the plugin is unusable for my specific setup and does not meet its intended purpose in this context.

Thank you for your time and understanding. I look forward to your reply.

Best regards, Morgan

Hi Krys,
I’ve performed some tests, and the data seems to be properly injected into the emails: https://share.nmblc.cloud/581001e6

Note that the “Order completed” email is not sent by the plugin but by WooCommerce. The plugin hoos during the rendering process injecting its data.

Ensure you have properly configured the embed option: https://nimb.ws/UXB7ikf If you are using any plugin to customize/alter the email management, try disabling it.

Try also to enable the WordPress debug mode and debug log ( https://wp-staging.com/docs/enable-wordpress-debug-log-mode/ ). To do that insert the following lines in the wp-config.php you find on the root of your site:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

reperform the test and see if more clues are reported in the debug.log located in the wp-content folder.

Thank you

Thanks, it wasn’t a plugin issue. Had to create DKIM keys as gmail was blocking emails Thanks for replying though.

No problem, glad to hear that!

last but not least, I would ask you to help me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars…It would help me with sales, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )

Have a great day!

The email sent by the plugin is sent by invoking the native wrap_message method). You should contact the PanMail developer and ask the his plugin can hook to that method and customize the email.

The Envato usage license policy allows you to use the software in only one end product (website), not one end product at a time. This means that licenses cannot be migrated from one product to another.

The associated domain uniquely identifies websites once you register a domain that will become the end product for which you are licensed to use the software.

The plugin activation system, however, allows you to activate the license in two domains (the second one should be for testing purposes). In each domain, you can activate unlimited subdomains and subfolders.
If you consumed all these options, you need to buy another license to be comply with the Envato usage policy.

Yes, but I used the licence on my local site and when I transferred it it told me that it was being used on the local site!

was the local using an IP or the “localhost” alias? If so, if you send me a private message (click on my name then use the low-right box) reporting your email and the purchase code, I’ll very the domain associated.

Hello,
to ask for support you need to use the account used to purchase the plugins with valid support licenses for both.

From my tests, all seems to be working as expected.

The plugin doesn’t depend on the customer number; it eventually depends on the attachment number you created. In any case, the software needs to perform some computations to implement its features. Unfortunately, computations don’t come at zero cost. If the software has to process a large dataset, if you are not running adequate hardware, you might experience slowdowns. In that case, you should consider upgrading your hardware.

Hi Joe,
that the automatic updater. A new feature that allows to update the plugin directly via the Plugins area. It requires a valid support license that supports my family and me in my job.

If you do not wish to use it, you can download the updates available on codecanyon manually.

Thank you very much for the quick reply. I downloaded and installed the plugin manually from Codecanyon. But it doesn’t seem to be the current version 26.1. (Still 26.0) Will it be updated on Codecanyon too? I bought the plugin on September 20, 2022 and have never had any problems so far. Thanky you

Thank you for sharing.
I have scheduled your support request and I’ll answer to your private message as soon as possible. Thank you for your patience.

Hi,
I’m sorry, but from my tests, all works as expected. further more, on that line, the plugin invokes the isset function exactly to avoid that. In fact, in a fully working environment, I’m not experiencing that issue. Please ensure you are running the latest plugin version.

Note also that is not even an issue. You get a warning, not an error. It means that no script is crashing (preventing any other script to properly work).

to have more clues on why you are getting that message, I need to perform some investigation on your installation. For that, you need to renew your support license and I need you to send me a via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. A detailed step by step guide on how to experience the issue

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.

I believe you make a trick to force user to pay the renewal fee causes this issue. It was worked in the past by simply clicking on Update button in the installed plugins list.

Feel free to think what you want.

To receive assistance you need to have a valid support license.

I don’t see new updated version 26.0 from my download account. Is it violation of CodeCanyon rule?

Hello,
from my tests, all seems working as expected. Please try using the following site: https://codecanyondemo.work/wcam/ (user: demo, pass: demo) to recreate your scenario and report to me how to experience the issue.

In your installation try also to enable the WordPress debug mode and debug log and see if there is more detailed info about the script that is eventually causing the issue.

If any of the above helped, for further assistance, you need to renew your support license.

Hello, when an order with a pending payment goes to the customer order list, a pay button appears. When we click on this button, the credit card section pops up and does not work.

Hello. I’m sorry, and how is this related with the plugin?

Without any further clue, it is quite hard to determine the cause. It could depend on a misconfiguration or a 3rd party interference that prevents the plugin from properly hook into the downloads table.

If you send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. A detailed step by step guide on how to experience the issue

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.