Hi RahulH09,

Please submit a support ticket at https://iqonic.desky.support/

Our support agent will help you with that.

Thank You!

We have submitted the ticket but still no resolution. Please look into it asap . thank you

Your suggested options for support like Google Meet, Zoom call, WhatsApp call, or normal call are not supported under our policy. You can refer to our support policy here: https://iqonic.design/licensing-terms-more/#support-policy.

What you are mentioning in ticket is an issue on your end, not in our product. To verify this, we need access to your server or credentials for further checking. Without it, we won’t be able to check.

To proceed, please provide your credentials or share your server access to our email we shared with you in the ticket. Once we receive the necessary details from your side, we will investigate the issue accordingly.

Thank you for your cooperation.

Currently, we don’t have an estimated time for integrating the Mercadopago payment gateway. We are considering adding it in future updates, but it is not yet planned and may take some time. If you urgently need this payment gateway, we can customize it for you.

Yes, we plan to provide a frontend web interface for Pawlly in a future update. We don’t have an exact timeline as of now, but we will inform you once it is available.

Currently, we provide five default languages in our application, but it is possible to add the Spanish language to your application. If you have already purchased the Pawlly application, please generate a ticket and we will guide you on adding Spanish to your application.

Have you bought the product from the envato?

Need help? Submit a support ticket at https://iqonic.desky.support/ and our agents will get back to you. Thank you.

Thank you for your interest in Pawlly! We are considering the PWA (Progressive Web App) features for our roadmap, but we don’t have a confirmed timeline at this moment.

We are already working on the calendar feature. Please stay tuned—it will be available soon!

Do you have any documentation to start from scratch? Because I don’t understand the current info well like the apps and flutter start up.

Hello, Thank you for your inquiry!

Currently, PWA support is already on our roadmap. Yes, you can refer to our comprehensive documentation for guidance on setting up.

Here is the link, https://apps.iqonic.design/documentation/pawlly-doc/build/

If you’d like a clearer understanding of how the system flows, I recommend booking a demo session with us. This will provide you with hands-on insight into the functionality and usability of our solution.

Multi-vendor functionality is currently available only for products, not services. Vendor registration is not directly provided. Vendors can register as employees and enable the ‘Pet Store’ role from their profile section to manage their business.

Thank you for your inquiry and valuable suggestions! We’re thrilled to hear about your interest in new features for the Pawlly platform.

The ability to “sort services nearby” and the addition of a “pet adoption section” are indeed part of our roadmap. These features are scheduled for development in upcoming updates, as we strive to enhance the platform to better serve our users.

We genuinely appreciate your feedback and will keep you updated on our progress. If you have any further questions or suggestions, please don’t hesitate to reach out.

This is not an issue. Some users have set the menu to transparent in the settings section, but you can easily adjust it from the customization section.

Thanks

No, you don’t need to change the coding. You just need to:

Set up the database and server for your Laravel backend.

• Use the base URL of that server in your mobile app configuration.
• This will connect the app to your database seamlessly.

If you encounter any issues, our support team is here to assist you with the setup.

Hello,

In the Admin Panel, navigate to the App Banner option under the System section. Here, you can create or edit banners for the app’s home slider images.

Please refer to the screenshot link below for better understanding.

Link: https://i.imgur.com/1ASh90F.png

Hello, Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that.

Thank You!

send ticket thanks advace!

Okay, we will check your ticket.

In the Employee App, a walker can set or update their location in the Edit Profile section by tapping the address field. They can select their location on the map or use their current location. This location data is updated in the database only when the walker modifies their profile.

In the User App, the Show Nearby option allows users to see walkers based on the location data saved in the walker’s profile. Since the location is updated only when a walker updates their profile, it may not reflect real-time movement.

Hi, Thank you for your question!

We created the “New Role” feature with future enhancements in mind. However, currently, we have not provided the functionality to assign roles to users. For now, you can set permissions for the predefined roles available in the system.

We appreciate your understanding, and if you have any further questions or suggestions, feel free to reach out!

Hello, Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that.

Thank You!

The ability to choose a veterinarian based on location is currently on our roadmap. Veterinarians are assigned based on the services they provide.

It makes absolutely no sense. So it may turn out that it will show a vet at the end of the country. After all, we search primarily in terms of distance and opinions.

Thank you for your feedback! We understand how important it is to prioritize search results based on distance. We’re happy to share that this enhancement is already on our roadmap for future updates to improve the user experience.

We received your ticket. Our support team is checking on priority basis so you can share the necessary deatils and communicate there for better assistance.

when you can update this project please

Thanks for checking in.

At the moment, there are no major feature updates planned for Pawlly. The project is currently in a stable state, and we’re focusing on maintenance and overall reliability rather than adding large new features.

That said, we will share updates as soon as there is any new development or improvement planned for the project.

We appreciate your patience and understanding.