213 comments found.
the booking time schedule is super bogus .. COMMON SENSE would tell you not to let people book for 3am .. whatever the open/closing times are that should be the only time slots are available.
no we are not paying you extra to customize a feature that should be here by default. thats super bogus .. common sense. .
p.s did you fix that bug where your logo pops up in our dashboard when going to settings >?
the changelog says file not found
Chane log link is working fine. Please check here: https://apps.iqonic.design/documentation/pawlly-doc/build/docs/change-logs/
your booking system i inproper .. out of all the apps youve built and you forget the common sense part to make sure that people cant book outside if set business hours. that makes no sense at all
and HAVE YOU FIXED THE BUG THAT MAKES YOUR LOGO GLITCH IN THE ADMIN PANEL YES OR NO because im not going to be manually logging in to the tile manager and replacing them there every update .. i dont think this was fixed and we have discussed this over and over
Hi, Thank you for your feedback!
Regarding the booking system, we understand the importance of restricting bookings outside of business hours. We’re happy to let you know that this enhancement is already in our roadmap and will be addressed in a future update.
As for the logo glitch in the admin panel, we’re pleased to confirm that this issue has already been fixed. If you encounter any further issues, please don’t hesitate to reach out to us for assistance.
We value your input and are always striving to improve Pawlly. Thank you for your patience and support!
Where can I find the improvements made between version 2.2.23 and 2.2.4 ?
We provide archives for every version updated files. You can use Git to see all the changes using those files.
The time schedule for booking is still inconvenient. The service provider should provide available time slot and customer should be able to choose among them. It can be similar to opening hours and holiday as well.
Hello pycleus,
This feature is currently not available. However, we will consider adding it to our roadmap for future updates. If you need this feature sooner, we can offer customization to meet your requirements.
Thank you!
Time slot is mandatory feature for a booking service. I commented it 7 months ago and you guys still have not implemented it as must have features. It seems you are forcing to pay for customization for a must have feature.
Currently, appointments are not configured based on time slots. However, this feature has been added to our roadmap and will be included in an upcoming update.
Have you solved this issue in this new update?
Currently, our focus is on making the product more stable, so the recent update mainly includes bug fixes and improvements. The time slot feature has already been added to our roadmap, and once we are done with stability, we will begin rolling out new features from the roadmap, including this one.
Thank you for your patience and understanding.
Hi, I am interested in knowing if I can create filters by cities and locations for the search, of employees and if in the dashboard how do the payments to them work, they must add a paypal account? I could add mercado pago manually or only this for the payment methods already preestablished.
Thank you
Hello,
Thank you for your interest in our product.
- Currently, we do not provide filters by cities and locations for employee searches, but we will consider adding this in future updates. If needed, we can customize it for you.
- Payments to employees are currently managed via the cash method in the admin panel. We are considering adding online payment methods in the future.
- Mercado Pago is not included by default, but we will review its feasibility for integration. If you are familiar with integration, you can add it manually.
Please add a web version of the application.
Our web version is in the works and will be available soon. Stay tuned for updates!
Hi, is it possible to have just one delivery since the items are paid for in the same store?
Hi, can you please elaborate your concern?
Identified Issue: Delivery Fees Applied Per Item Context:
Currently, delivery fees in the Pawlly app are calculated and applied individually for each item in an order. Unintended Effect:
Users are charged excessively high delivery fees when purchasing multiple items. Example: If a customer buys 5 items and the delivery fee is €1.50 per item, they will pay €7.50, even if all items can be delivered together in a single trip. Core Problem:
The current logic for calculating delivery fees does not account for grouping items into a single order. This approach penalizes users, leading to frustration and an increased risk of cart abandonment. Impact on User Experience and Business:
Customer Experience: Customers perceive the delivery fees as excessive and unjustified. Conversion Rate: Users are reluctant to complete their purchases due to the high final cost. Platform Reputation: Risk of negative feedback and a perception of the service as overly expensive. Proposed Solution: Unified Delivery Fee for the Entire Order Recommended Approach:
Group all items in a single order and apply a single delivery fee based on delivery zone, total weight, or other global criteria. Benefits:
Enhanced Customer Experience: Delivery fees will be perceived as fair and reasonable. Increased Sales: Customers will be less likely to abandon their carts. Logistical Optimization: Deliveries will align with common practices, with pricing based on trips rather than individual items.
Thank you for your interest in our product. Currently, delivery fees are calculated individually for each item in an order.
We understand your concern and appreciate your suggestion for applying a unified delivery fee for the entire order. We will consider this in future updates to enhance the user experience. If you require this feature urgently, we can customize it for you.
Thank you for your valuable feedback!
Well received and thank you
What does the theme mean: Laravel with ChatGPT , is ChatGPT implemented?
Yes, ChatGPT has been integrated into the apps to assist in generating professional descriptions for descriptive fields.
I’m asking if this app can support multiple stores, offering both various services and a shop. Both the services and the shop would share a commission with the app. Additionally, if possible, could a chat feature be added?
If it’s a vaccination service, can it send a reminder for the next appointment?
Hello kingkazmatankap,
1. The Pawlly system doesn’t support multiple stores offering both services and a shop, nor does it support shared commissions. However, we can consider the chat feature for future updates.
2. No, This feature is not available as of now but we will consider it and include it in our future updates.
Thank you!
When will you update? These features are very important. If you add these features, it will definitely increase the number of people buying your app.
Currently, we don’t have plans to add this feature, but we will consider it for future updates as soon as possible.
Thank you.
Hi there! I’m interested in your product and have a couple of questions.
- Do you offer a chat system integration, or would it be possible to add one?
- If we wanted to implement a SaaS model for this product, could you let me know if that’s feasible and what the additional costs might be for either the chat system or a SaaS setup?
Thank you!
Currently, our application does not include a chat system. However, if it aligns with our roadmap, we may consider adding it in a future update. We do not offer a built-in SaaS solution, but if you’re interested in both chat system integration and a SaaS model, we can customize it for you. For customization inquiries, please contact us via the Skype link below.
https://join.skype.com/invite/yPdnVOwWaqLhpre sale question, I need this as SAAS where veterinarians from all over the country can pay fot this service and have their own account offering their own services and the time should NOT be selected by the client, the clinic owner should established the times to work, not the client. How can this be possible and how much will be?
This is quite urgently required because without a schedule, no one will use the app because users will set random time and no vendor will serve on that time or day.
Admin Control: Allow admins to set specific operational hours for scheduling.
Vendor Flexibility: Vendors can customize their available days and times.
Block Off Days: Both admins and vendors can restrict bookings on non-working days.
Holiday Settings: Enable marking of holidays to prevent appointments.
User: Users should be able to view available dates and times for booking. If they try to schedule outside of the set hours or on blocked days, those options should be greyed out or disabled, preventing any attempts to book during unavailable times.
This is the basic, absolute minimum required on a booking/scheduling based app like this.
Thank you for your suggestion. We will consider all your points, and if they are feasible within our system, we’ll add them to our roadmap. If you need these features urgently, we can offer a customized solution for you.
- URGENT: Missing feature to limit scheduling times; a user could schedule a veterinarian appointment at 3 AM. The veterinarian should be able to limit the days and times available for scheduling
- Lack of integration with Mercado Pago for (Brazil) and Portuguese language (PT-BR, Brazil).
- Lacking a SaaS model for this app
- Thank you for your suggestion. We’ve considered your point and will include scheduling time limits in our roadmap for future updates.
- We will check the availability of Mercado Pago in Flutter, and if it’s feasible for our system, we will try to add it in our future updates.
- Currently, we don’t offer a SaaS solution in our application. However, if you need a SaaS-based version, we can customize it for you.
Thank you!
1 – In the general reservation reports and in the daily reservation report, it is not possible to filter by just a single date, you must always select 2 different date ranges. For example, it is not possible to filter only by 23-08-2024. 2 – add week filters to the reports, currently it is possible to select the day, but it would be nice to select the week in the calendar 3 – add the possibility of setting mandatory or not, in the registration fields of the reservation forms 4 – add the possibility of importing customer data and their respective dogs
Thank you for your suggestion. We’ll think about adding all your points in future updates, though it may take some time. If you need these features urgently, we can offer a customized solution for you.
Is there a landing page? Does the app work on laptops or only on Android and IOS?
- Are you looking for information about the Pawlly app landing page: https://pawlly.iqonic.design/, or would you like details regarding the user functionality on the Pawlly app?
- The app is designed specifically for Android and iOS and is not supported on laptops.
Are you planning to make a WEB application? And a landing page for Pawlly app? Without this functionality I won’t buy a template.
Yes, we are planning to launch user web but we don’t have timeline for this. If you need urgently, you can hire us or freelancer for customization as per your requirements.
Thank you!
in this code canyon everyone have good product but they are missing the to provide the support. same thing happening for iqnic design, they have good product but when we asking support they put the ball in our court. they not check what have facing or any advice how to solve, no, there response is site is not working, our side what ask the site not working, we did all the intllation done but its not working need your support. but they replied your site not working , we can do anything..
really its tough to handle
my ticket is 22256
Thank you for reaching out and sharing your concerns. We genuinely appreciate your feedback regarding the support experience you’ve had with us.
We strive to provide not only high-quality products but also comprehensive support to ensure our clients can effectively use them. I apologize for the frustration you’ve encountered with your support requests, and I want to assure you that we take this matter seriously.
To address your specific issue, I will personally escalate your ticket (#22256) to our support management team. We will ensure that a knowledgeable representative contacts you promptly to review the situation and provide the assistance you need.
Please let us know if there are any specific details about the issues you’re facing, as this will help us resolve your concerns more efficiently.
Thank you for your patience, and we are committed to providing the support you deserve.
does this manage quotations?
No, this feature is not currently available. However, if you require quotation management, we can customize a solution to meet your needs.
Please let us know if you have any questions or need further modifications!
does this manage encounters with the pet and veterinarian? I dont see the option.
Thank you for your suggestion. Currently, we do not offer an encounters feature between pets and veterinarians. However, we appreciate your input and will consider adding this feature to our roadmap. If you require the encounters feature, we can customize it for you.
Thank you!
hi! how can I see the superadmin panel? to see al the vendors?
Access Credentials for Super Admin Panel.
Please use the following credentials to access your Super Admin Panel and view all vendor information:
Email: admin@pawlly.com
Password: 12345678
If you have any questions or need further assistance, feel free to reach out.
and the url? here https://apps.iqonic.design/pawlly/login is not working those credentials
Once you setup your server, you will be able to run with those credentials. We cannot provide super admin credentials for our demo. We have provided demo admin role which same as super admin but demo admin has some limitations like we have hidden some secret keys that’s it.
Please speak with RAJ .. he keeps forwarding me to documentation .. ive already done all that ok .. please fix the issue on the user app . . ive waited too long .. family emergencies and all kinda stuff .. trust me im not here for a social by choice .. please resolve my ticket #22183
and the notifications on this app are not working ! i proved it to him last time then he disappeared and never came back
We have been highly supportive since your ticket was created, but instead of following the documentation, you continue to generate tickets about issues like the app not running. We previously resolved this issue, which was due to a misconfigured Firebase setup on your app.
After resolving that ticket, you have also been requesting fixes unrelated to the original ticket, such as white labeling, which is not included in our support. We have noted several instances of abusive language toward our company, which we cannot tolerate, but we still provided support.
You can continue in your ticket if you have another query.
Thank you!
never once hace i used any abusive language please cont lie on me. your making excuses to cover your companies short comings. and you admitted it yourself that your developer didnt understand good english which is where alot of the confusion came from. it was not just a firebase misconfiguration. please put the screenshot here of my abusive language and ill pay you $100 .. ? you confuse my persistency to get my issues resolved with abusive language .. as an envato seller you owe us a certain level of professionalism and your products are supposed to work. PERIOD.. so stop releasing half cooked untested apps and you wont have a reason to hide from support tickets. i have screenshots and video recordings of each session. im not the only person with these issues.
are you also going to deny the glitch in your admin panel which reveals your logo flickering on and of revealing pawlly to the admins? is that also my fault?
ACCOUNTABILITY < < too many apologies not enough action. please be professional about it
We expect mutual respect in all interactions. Our support team has gone above and beyond, even helping with setup issues that fall outside our standard support. However, there has been no acknowledgment of this extra assistance, and instead, repeated tickets have been submitted without following the steps we provided.
We aim to keep things professional and expect the same in return. While there have been instances of unprofessional language, we do not wish to escalate the matter further. If you still have valid technical concerns, please outline them in your ticket, and we will gladly assist within our support terms.
Let’s work together respectfully to resolve your concerns.
Hi, after installation im getting: Forbidden You don’t have permission to access this resource. the root dosent have htaccess, when i try domain.com/public i get the loginpage i login but then dosent display correct like dosent load the css.any ideas how to fix?
Yes, on some shared hosting or VPS setups, an .htaccess file may not be necessary. Therefore, we cannot provide that by default. However, if you would like, we can share the .htaccess file and server.php file for you to place in the main root directory. This will allow your project to run on the domain without the public folder.
Additionally, please ensure that your APP_URL and MIX_ASSET_URL are the same, as this is necessary for your CSS files to load properly when using mixed assets. If the CSS is still not loading, please run the command php artisan optimize:clear and check again.
thanks
you have a error here: https://apps.iqonic.design/pawlly/app/notifications
Okay, we will fix in the next update.
