225 comments found.
We have carefully followed all the instructions provided by your team to integrate Zoom for live classes on our LMS. Unfortunately, despite completing the setup as outlined, students are still unable to attend the live sessions for the Bootcamps they have purchased.
This is a serious concern, especially considering that the live class feature is one of the main reasons we opted for your script and invested in the Zoom integration addon. At this point, it feels as though we’re being pushed toward paying for support just to get basic functionality working, something we believe should be operational out of the box, especially after following the provided guidance.
We respectfully request a clear response on the following: 1. Can your team assist us in getting the Zoom live class addon working as intended, without further charges? 2. If additional steps are required that were not included in the original instructions, please share those with us urgently. 3. If the addon is known to require manual adjustments beyond standard setup, kindly confirm that too.
We are committed to offering live classes through our LMS and this functionality is critical to our operations. Your immediate assistance will be appreciated.
Hi, you should inform this to our support portal, they will help you.
We see that you didn’t mention in your answer that it’s not working yet. Please see the screenshot here: https://snipboard.io/LURIA8.jpg
Support Link: https://support.creativeitem.com/
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do you have teams/meet da microsoft?
hi,
I am asking for a refund for one of the two live zoom add ons . I bought two by mistake and I only need one
have not downloaded either yet
thank you
Send your purchase codes to our support center.
Support Link: https://support.creativeitem.com/
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hi … i have made my request some days ago … do not see any result
Our team already sent a response on Dec 29, 2024. Please check your inbox and send a reply.
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Hi Team,
I hope you’re doing well. I wanted to ask if this addon has been updated to work with the current Zoom Apps, as JWT apps are no longer supported. Could you please update the documentation to reflect any changes?
I’m encountering the “Signature is invalid” error, which has been reported by several customers. However, I haven’t seen any posts marked as resolved or any responses indicating that the issue has been fixed.
Although my support has expired, I’d be happy to renew it if this issue is likely to be addressed. We’ve been really happy with Academy overall, and this extension is the only drawback we’ve encountered so far.
Looking forward to your feedback!
Hello vulcanocr2018,
We have already updated the version with the latest Zoom SDK. Please make sure your provided credentials are correct.
Also please check the attached screenshot. Please follow the instruction on the right side of the screenshot.
Zoom settings: https://prnt.sc/SsnXR8rKr4Jr
Class schedule: https://prnt.sc/Apw817quzAfa
Note: In the case of multi instructor make sure only the course creator setup the class schedule using his zoom accounts meeting id and password. Because we are taking the zoom settings from the course creator account.
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Hi Support,
Thank you for your prompt response; it’s much appreciated.
I followed the instructions provided in the screenshot. However, I encountered an issue with the “Build Legacy App” link in point 2. The URL (https://marketplace.zoom.us/develop/createLegacy) redirects to the main Zoom App Marketplace (https://marketplace.zoom.us/), and I cannot access the “Meeting SDK” section to create an app. Could you please review this?
Additionally, when I click on “Build App,” I’m prompted to choose the type of app to build. You can view the options I receive here: https://drive.google.com/file/d/1ryTnFMjNHFgWyvhgq_oRo1kNBf5Mh7aG/view?usp=sharing
Could you please provide guidance on how to proceed? Your assistance is greatly appreciated.
Best regards,
Vulcano
Dear Support Team,
Thank you so much for your response and for guiding us on this matter. We truly appreciate your assistance. I wanted to let you know that we have already submitted a ticket for this issue, and it has been assigned the number 39363.
Please let us know if there’s anything else you need from our side to help resolve this. We’re grateful for your support and look forward to hearing from you.
Warm regards,
Vulcano
Hi Support,
I just wanted to say thank you so much for your amazing support and dedication—we made it! After all your responses to my inbox, your patience, and your committed assistance, everything is now working like a charm.
I especially appreciate how you went beyond regular support by guiding us through the recent changes to the Zoom App model. This truly shows how much you care about your customers and the proper functioning of your products. Congratulations to your team—you’re all amazing!
Best regards,
Vulcano Studios
Hello vulcanocr2018,
Thank you so much for your kind words! Your feedback truly means a lot to us and serves as great encouragement to continue providing the best support we can. We’re thrilled to hear that everything is working smoothly now, and it’s been a pleasure assisting you throughout this process. We’re always here to help and ensure that your experience remains seamless.
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I get Meeting sdk configuration as shown but the addon isn’t work.
When I create the app this issue appear
The Zoom Apps platform enforces a subset of the OWASP recommendations. The https MIME type text/html response from your server for the app’s home URL must be decorated with security headers recommended by the OWASP Secure Headers Project. The Zoom client validates all document (MIME type text/html) responses with a 200 status code for the presence of OWASP Secure Headers. Ensure that your app backend decorates its html responses with the following headers:
Strict-Transport-Security X-Content-Type-Options Content-Security-Policy Referrer-Policy
IMPORTANT: Any home URL response missing these headers will cause your app to be blocked from rendering in the Zoom Apps embedded browser. Any html request without these headers will not be parsed or rendered, and displays a console error (Missing OWASP Secure Headers:) listing any missing headers.
instructor is able to setup meet but user cant join.
I am signature is invalid yet I am sure I have obtained the right credentials
I am still getting signature is invalid. I followed the steps as mentioned as well as replies to earlier queries
Meeting SDK Documentation presentation explaining how this can be done
You just need to create a Meeting SDK app. Zoom approval is not required for personal use. Also, you have to use your personal meeting ID and password.
If you have any issues with that, please send us a support ticket. Support Link: https://support.creativeitem.com/
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has anyone been able to use this addon v1.7.1?
I get these errors: Invalid parameters and Signature is invalid. I have use server to server option, meeting sdk and it just does not work.
Please follow the instructions to solve your issue:
1. Make sure that you have configured your Zoom settings in your Course Creator account. (Meeting ID, Meeting Password, Client ID, Client Secret)
2. Use Meeting SDK keys for the Client ID and Client Secret: https://marketplace.zoom.us/develop/createLegacy from here.
3. Also, you have to use the Meeting ID, Meeting Password, Client ID, and Client Secret from the same account.
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I am still stuck with this. I cant use the addon
Please update your addon to version 1.8 and then follow the instructions properly.
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I HAVE BIG ISSUES WITH THE ZOOM LIVE ADDON. I already submitted a ticket and still waiting for a response. I need assistance! Otherwise I will request a refund for both the academy lms and the zoom addon. I need to work with zoom live classes. But it is not working… I have tried a lot of things and nothing happens. I get the same error everytime.
I received an email from you guys with no solutions at all. What is going on? A lot of people is having the same issues with the zoom live addon. I need support asap. This addon is suppose to work properly because it is using your LMS. We should not being experiencing this kind of issues. BTW the installation guide on your website is not up to date. It shows how to install it but with a previous version and it is not the same thing. You should also provide us with an UP TO DATE installation guide for this addon and how to PROPERLY setup the zoom api in order to avoid ALL the issues that almost every buyer is facing. and dont get me wrong. I bought them because I LOVE THIS LMS and the addons but if they are not properly working then I can not use them and I will have to request a refund and find something stable.
Please mention your ticket number, sir. This area is only meant for pre-sale queries/generalities.
35162
Please follow the instructions:
1. Make sure that you have configured your Zoom settings in your Course Creator account. (Meeting ID, Meeting Password, Client ID, Client Secret)
2. Use Meeting SDK keys for the Client ID and Client Secret: https://marketplace.zoom.us/develop/createLegacy from here.
3. Also, you have to use the Meeting ID, Meeting Password, Client ID, and Client Secret from the same account.
I just followed these instructions and I got the same result: Signature is invalid. I already followed the email instructions and I got the same error. Is that hard to just record your screen and setup a zoom meeting SDK from scracth and connect it to the zoom add on and show me how easy it is to do it? As I mentioned before: Do not get me wrong. I love the system LMS and the addon but I can not us it. I paid for it and does not work. Please do something. Thank you!
Just in case you ask for it: This is my ticket ID/Number: 35162
I have installed the ‘live class’ add on but I am unable to find the ‘zoom settings’ option under the settings tab although I installed and uninstalled this add on a few times and have never been able to use it successfully. I followed all the steps to make sure everything is up to date but I still had no success. I purchased this about a year ago but this is my first time trying to use this but it’s a shame I didn’t check before I purchased. Now if I need help I am being asked to renew support. Please advise as I have wasted too much time on this. Thanks
Hello Sir,
Download the latest version file from codecanyon. Go to your admin panels Settings > System settings > Zoom live class settings and configure the credentials. Demo link: https://demo.creativeitem.com/academy/addons/liveclass/settings
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I followed the steps exactly as required; downloaded the latest version, installed it, saw the success message, but like I said, there is no ‘Zoom live class settings’ option appearing under admin panels Settings > System settings > (no zoom option appears here). I don’t understand what is wrong with your software but what’s the point of paying for something if it doesn’t work as stated and to get help you need to pay more. This place doesn’t allow me to post a screenshot otherwise I would’ve shown you.
Submit a ticket to get technical support. Support Link: https://support.creativeitem.com/
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Unfortunately, with these guys you will submit a ticket and if you haven’t paid for extra support once your ‘free support period’ has finished forget getting any help from them. They don’t even care if you didn’t initially use your free support due whatever valid reason. I am seeing everyone struggling to get the basic answers to the zoom live add on problem. They only ask you to create a ticket to take you off writing here for the public to see. Once you create a ticket you’ll be told to pay for the extra support to get help. I thought it would make sense for a developer to prioritize fixing people’s issues so they can get good feedback and recommendations, but with Creativeitem, it’s just about making money.
Please follow the instructions:
1. Make sure that you have configured your Zoom settings in your Course Creator account. (Meeting ID, Meeting Password, Client ID, Client Secret)
2. Use Meeting SDK keys for the Client ID and Client Secret: https://marketplace.zoom.us/develop/createLegacy from here.
3. Also, you have to use the Meeting ID, Meeting Password, Client ID, and Client Secret from the same account.
This information doesn’t help in any way, we would appreciate a video explaining how to configure the zoom settings once you get to https://marketplace.zoom.us/develop/createLegacy website. There are too many App options to create. Is it the meeting SDK app we should create? I am tired of trying each option and getting no results, furthermore, there are too many details that have to be filled out within these Apps and it’s impossible for even a tech person like myself to know what’s required and will work with your LMS. It is absolutely ridiculous that you haven’t updated the videos to reflect the actual current integration requirements. We bought the add-on and LMS based on an expectation that there would be ‘working documentation’ to be able to use your product. We need a step by step walk-through in video form that is based on the updated documentation explaining how to connect this add-on with zoom, If you can’t do that, then please give us a refund!
Please reply to your ticket.
It’s been more than a month and nothing done to resolve this issue that everyone seems to be having. You would expect that the company would at least try to resolve the issue or provide a working solution, but until now it hasn’t been the case. They hide behind the ‘reply to ticket’ card even though no ticket exists. i Believe it’s basically a way of diverting attention from this useless extension that they are making money from without any value being provided to the customer. Also as a customer you are only good if you have paid for the support which seems like their other avenue of making money. I would understand if the product was working at one point and then stopped working, but if you look through the messages you would find that this issue has been an ongoing for months. I would like to make a complaint to Envato as they are the ones allowing for this kind of service to operate on a website I had some faith in before. If nothing is done by Envato or the seller then I would need to make a case about this whole thing and make sure this doesn’t continue any longer. We paid for a product we believed was working but have been sold a non functioning product that even the seller is unable to provide working instructions for.
Thanks for sharing your experience. We don’t know why you are facing this problem. Please configure your Meeting SDK credentials properly, as well as your meeting ID and password.
As you know I am not the only one facing issues. There are others in these comments facing the same issues. This is clearly not a problem that I am only facing myself but a problem that everyone else is facing. Could you please fix the issue and provide us with proper documentation on how to configure this add on properly. The information you provided isn’t adequate and doesn’t work.
Yes, but the problem has already been solved. Please update your addon and follow the instructions inside the live class configuration page.
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Hi, I purchased your script but have not downloaded it yet. I am considering asking for a refund as the platform does not have the requirements I need. I have noticed that several users have also asked for functionality for a single trainer and/or single course. These are currently my needs as well. Please tell me if you are considering implementing this capability and when it might be available? Please don´t answer me by telling me to open a ticket, I don´t have technical issue, I just want to know if I should ask for a refund or not. Thanks!
Hello Assam,
Thank you for reaching out to us. We appreciate your feedback. Could you please provide more details about the specific features you are looking for in terms of a single instructor and selling a single course? Your input is valuable, and we are open to considering optimizations to better suit your needs.
We look forward to hearing from you.
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Why have I not received a response from you yet? This is a very bad thing for my business, and I will not be able to make a decision on how we will live class. I purchased the add-on and updated support based on your requests, and so far it has been more than eight days and more than four months before that, and I am waiting for the live class to be fixed from more tahn 4 months. What do I do now? Please reply me
Please check your ticket reply
based your request please answer my ticket id: 34212
Hello mohaagent,
We have assign a developer to your ticket. He will get back to you soon.
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Truly, we have been very tired since Zoom debrycted JWT Now I have not been able to use this add-on for many months, and when I log in to Zoom, I do not find it SERVER TO SERVER OAUTH : https://prnt.sc/djmna5WLoknC
I said to create the Zoom application https://prnt.sc/MZnHRZRyWO6n and I said to create login data, but this page appears to me for the student while entering the live broadcast. Please let me know what is wrong.
Please do not tell me to open a support request because they do not respond, and the support documents that I downloaded contain old explanation documents, not new ones, and you are forcing me to pay new money. Please, I want an explanation of the explanation documents only for the method of creation.
Please create OAuth and configure your application’s Zoom live class settings (Client ID and Secret ID).
Then configure your Live class using the same account’s Meeting ID and Password. Thats it.
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iam added based on new api then added data from teacher end when start meeting appear Signature is invalid https://prnt.sc/lcNB6PgqvBAv
Make sure that you have properly entered the API key and meeting information using a single account. Still, if you are facing the issue, please send a support ticket to our support center.
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based your request please answer my ticket id: 34212
Hello mohaagent,
Our support team already reply to your ticket as I notice. Please check your email.
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support need renew support iam purchased support for new 1 yesr please respond and fix my problem this make big problem for my website please this is urgent
Hello mohaagent,
We have assign a developer to your ticket. He will get back to you soon.
untill now my problem not fixed iam sent all what u need please replay and fix my problem thanks!
Please use the Oauth alternative of server-to-server Oauth. Also, we have released a new version of the Live class addon.
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yes iam downloaded new update and update addoen not work see this https://prnt.sc/SnnJ9N4VJ_Qy also in your demo iam sent all data logj for developer please make test and fix my problem
I think you haven’t fully configured your 0Auth app credentials. Please follow your ticket.
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The replay that you were sending was an unclear and unacceptable response. I was inquiring and so far it has not come to what they wanted. This is causing me a very big loss.
I don’t know whether to use server to server OAuth or use OAuth : https://prnt.sc/cqnZj27wImdn
I realize that it takes a very long time for approval by Zoom, and there are many steps that I have taken, but Zoom tells me that it will wait four weeks for approval.
Please answer: Do I use use server to server OAuth or use OAuth : https://prnt.sc/cqnZj27wImdn
You have to use OAuth. Also, you have to use the production app Credentials(https://prnt.sc/oClSODNwY7q9), and the same account’s meeting ID and Password.
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After I created the OAuth it shows me this https://prnt.sc/e5NApmUu5y6r that I should wait. Should I wait or will the API work directly after creating OAuth? as iam test API production now still same issues signature issues
Hello Sir,
For any kind of technical-related issue or query please contact us at http://support.creativeitem.com/
I have been following the solution to this problem for many days, and the response is very late. Please pay attention to this matter. This has made me a lot shorter. I have been waiting for a response for many hours.
Why have I not received a response from you yet? This is a very bad thing for my business, and I will not be able to make a decision on how we will live class. I purchased the add-on and updated support based on your requests, and so far it has been more than eight days and more than four months before that, and I am waiting for the live class to be fixed. What do I do now? Please reply me
Please check your ticket reply
Why the latest update not opened inside the script frame , it just open live in external zoom link
i think solution is her : https://www.youtube.com/watch?v=ndKDQhRbJ2M
Thank you so much for getting in touch!
Zoom recently deprecated their JWT App, which our initial version relied upon. This change affected the functionality of the SDK, particularly in the context of JWT credentials. Subsequently, new customers encountered difficulties in creating JWT credentials, hindering their ability to use Zoom for live classes.
In response to this, we’ve taken action to address the issue. We have updated our add-on to integrate Zoom Meeting shareable links, ensuring a seamless experience for all users. This adjustment should resolve the previous issues and provide a more accessible and reliable solution for hosting live classes through Zoom. If you have any further questions or require assistance with this update, please do not hesitate to reach out.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
Hi, the plugin is not working. and dont apears on settings menu, please send us a product update to solve this issue. thanks
Thank you so much for getting in touch!
Please send us a ticket for developer support.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
