12241 comments found.
Don’t have support anymore because I just wait for bugs to be fixed usually. So I figured I would at least you know in the new version 3.13 that the og-image and fav icon won’t stay no matter how many times you add them. The logos stay just fine after you add them though.
It’s not a bug or issue to fix this how it works, Simply you need to disable the default option first then upload your image then at the bottom click save: https://ibb.co/nPV2dT6
For more info check this: https://blog.sngine.com/change-default-og-image-in-sngine/
Indeed, as someone here has already reported, adding gifs as a post does not work. Searching on the giphy site and adding the post as a link works and the gif then displays.
https://demo.sngine.com/posts/26712 https://demo.sngine.com/posts/26711And besides, could you disable the Download buttons from the photos and see the original? You said it was done, just not disabled in the demo.
We checked your report and it was an issue and fixed now on demo so you can check your links again also the fix will be included with the hot fix too.
Thanks a lot for your feedback
Yes, Already added to v3.13 but it’s disabled in demo and we will not enable such option in demo version: https://ibb.co/p1jsKb7
OK The added gif is now displayed. Thanks for the quick response. 
EUREKA. I just discovered that video players have a double-click feature on phones. Because they all seem so small and every time I wanted to stretch them to full screen, I clicked those Zoom arrows. I thought I would double-click the player and a miracle happened. The player expanded to the entire screen of my phone. Double-clicking again caused the player to shrink back to a small size. Exactly what I was missing!!!
Unfortunately, it’s a pity that the player now doesn’t have a change of playback speed as it was in the previous one. With reels there is no problem but with longer videos many people like to speed up.
And the other issue is sometimes when you watch more videos one at a time on the feed, they just freeze and there is a black screen they don’t start, or they stop and are with the Play arrow but you can’t start them. This happens intermittently. Especially after you get to the point where you click the more stories button, and go through the carousel of rolls. Of course, I’m talking about the demo version all the time because I’m only testing on it and on phones.
But thanks for those two clicks to zoom on the phone
Can you also allow admin the option of choosing what capabilities to give or remove from a moderator…. Because right now with the current update moderators can turn themselves or any user into an admin , i know you guys didn’t notice that…. When a moderator clicks on users option, then edit user, then select administrator user role. Boom they are admin. They can create a random user account and turn it to admin… please fix this as soon as you can, thanks, you guys are the best
I hope you will answer all my questions, please allow users to run video ads, allow admin to custom label their payment methods…. Example instead of flutterwave , we can write Bank transfer
For login to admin error: Open support ticket here and our team will help you because we will not give any technical support here via comments, emails or social media : https://www.zamblek.com/support
For this “When a moderator clicks on users option, then edit user, then select administrator user role. Boom they are admin”
- Sngine already not support this and moderator can’t edit this user settings and will get this message: https://ibb.co/JcSD7cF
For other suggestions, Thanks a lot for your feedback we will add all of them to Sngine suggestions box for future updates
When will push notifications start working in this app
Already supported now
Not working in my app
For this you can contact our development team from the contact form: https://codecanyon.net/user/zamblek#contact
I see that the popularity of posts is measured by the number of comments, views do not matter here? Or am I wrong and did not notice something?
And I would also like to kindly ask you to answer my questions ha ha ha Because unfortunately I probably won’t be able to send you emails anymore, because I got a reply that my email in response to yours was blocked. 
and in this last email you didn’t answer me Questions.
I see that the popularity of posts is measured by the number of comments, views do not matter here? Yes
Comments, Reactions and Shares
Our team already replied to all of your emails and ever block anyone we can give you screenshots from all our replies to you
First of all, you didn’t answer two questions from my last email. Second, I don’t understand what you mean by “sending screenshots of your answers”? I didn’t send you any screenshots. And you blocked me? This is the first time something like this has happened to me. It seemed to me that my inquisitiveness was useful to you because at least in the previous version and in this version I found significant errors Which you quickly fixed. And now you’re thinking that I’m sending you some screenshot of our conversations and that’s why you blocked me? That’s some mistake. I didn’t send you any screenshots of our conversations.
You got it wrong we said we replied to your emails and never block any client and as approve we can send you screenshots from our last reply to your last emails
Anyway no problem and you are totally welcome anytime
You: “and ever block anyone we can give you screenshots from all our replies to you”
Did I misunderstand? Okay, so I’ll paste here the questions you didn’t answer:
1. I understand that there will be in kodekanyon Will there be an updated version for download?
And with a new installation there won’t be any changes needed?
2. I understand that you will no longer enable automatic playback by the errors it generated?
Well, there’s something wrong with my email because I couldn’t send you the return email.
Yes a minor update to fix some issues/bugs and minor update means some files to replace
Okay, but I just want to know if I download the installation From the portal codecanion, mid-October, for example, when the bugs are fixed, and install it on a new server, I won’t have to do anything Improve further?
Most likely the hot fix will be released before the mid of October so you will be good because you will get it included already 
@ekosa is outraged and doesn’t understand why the HOME button was removed from the top menu bar on PC view?
Because this button is unnecessary. For ages, pressing the logo means returning to the home page home. So if the logo is visible then why an extra button? Besides, when you expand the menu you can see the item Feed which also means the same thing as Home. Therefore, the home button is completely unnecessary. It just takes up unnecessary space. The view on the cell phone was moved to the bottom because that’s where the space is, and on the phone this button can be useful for something else in the future as well.
Bug found on Demo site. Post > Upload video > get’s error message: > Error invalid secret. https://ibb.co/YDYJ0Mg Will report on contact form. On my site (v3.12) Post > Upload video worked but then get error message when trying to upload Custom Video Thumbnail. On Demo site with v3.13 error comes up when trying to upload video.
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
We checked your repot and everything working fine: https://ibb.co/sg8cv8L
Check this to learn more about: https://blog.sngine.com/why-you-need-to-clear-browser-cache-after-each-update/
Please explain exactly how views and plays are counted? I’m a bit confused by the fact that sometimes views are a bigger number and plays are smaller, and sometimes it’s the other way around and then views are a smaller number and plays are a larger number. So what is the exact way to measure this? I think that for everyone this exact information will be useful so that’s why I’m writing a comment here. Until now I thought it was impossible to play without displaying/seeing. And now it turns out it is possible because that’s what the counters show.
So no one will answer me?
Views are posts views and you select the way it can be calculated from admin panel -> settings -> posts settings : https://ibb.co/XXqBbxx
User can view the post and don’t play the video (if auto-play turn off for sure)
However plays are totally number this video played it’s not unique so if User A played this video 10 times plays will be increaed by 10 times and so on …
Well, that’s what I thought before. But then there would always be more views than plays. I just didn’t notice that there is also an Alll vs Unique switch. . Therefore the number of play is greater than the number of views. thanks for your reply.
You are totally welcome
This is another important question. It’s about monetization. Does the calculation of points also depend on this switch? If it is set to All, it will count all views and calculate points, And if it is set to unique will it only count unique views? Or for example always only unique regardless of the position of this switch?
Yes
Can it be set to show all views but count points for unique views so that they are not artificially boosted for financial gain? But so that it is visible how There were a lot of views.
Your answer does not answer anything because there are different questions
Can it be set to show all views but count points for unique views so that they are not artificially boosted for financial gain? No it will be the same as the settings of the views system
So when set to unique This is a counterviews = counter Play for video? Is views for seeing the entire post with video, and Play is clicking a button and playing? (By a unique user)
So when set to unique This is a counterviews = counter Play for video?
No both are totally differnt and has nothing to do with each other
Views are posts views and will be unique in this case (or change it from admin panel as we showed)
User can view the post and don’t play the video as we said
However plays are total number this video played it’s not unique so if User A played this video 10 times plays will be increased by 10 times and so on …
OK THX
So what about reels? Does this switch also apply to reels, and how is it counted there?
Yes it’s the same thing
Hello, I would like to suggest additional features for the future:
1- Allow gifts that are sent to be purchased using points or by adding money, similar to TikTok.
Thanks for your feedback
Hi, I find 1 bug in Reels. When we scroll up the reels, everything works fine, but when we scroll back, the playback music of the old reels does not stop and all reels playback music is mixed and heard. I hope you send patch for this.
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
We checked your report and worked totally fine
Check this to learn more about: https://blog.sngine.com/why-you-need-to-clear-browser-cache-after-each-update/
sent youtube video for this in bug contact form.
Thanks our team will check your report and back to you
Congrats on the new update! Looks good. I always wait to update until some of the bugs have been worked out.
Here’s a bug found on Demo site. Marketplace. When you first add item with the price as 0 it will show “out of stock” but when you edit the product it won’t accept 0. It says value must be greater than 1. https://ibb.co/102JKtf
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
We checked your report and found that you can’t simply add a product quantity to “0” whatever at publish or editing.
There was a little issue with product validation while adding and now fixed and you can re-check the demo again
Purchase Question: Codecanyon blocked my account while trying to make purchase. I opened another account and it was blocked also. I visited your website if I can make the purchase via your website, your website was referring me back to codecanyon. Is there a way to purchase from your website or from you directly without passing through codecanyon. It seems the problem is with my card and I am willing to pay with CRYPTO. Please reply ASAP.
No only via Codecanyon
So there’s no way I can buy? Codecayon blocked both accounts I opened. How do I make the purchase then? I need to buy ASAP.
Try to find a way to be accepted by Codecanyon
Another bug, If we deactivate “Friends System” and we go to ” Privacy Set the default privacy settings for your new users ” and we try to change anything, say “Who can message you ” to ” no one ” then we will have “There is something that went wrong!
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
We checked your report and found the issue and fixed now, Fix will be included with next minor update or hot fix update, Thanks a lot
Is there directions anywhere on how to set up the IOS web version?
Check the docs to learn how
Hello, I share this note with your team in every update, but they ignore me. I purchased this script as 2 licenses 3 years ago. I like your software very much and I use it. Currently, I have approximately 100 thousand users on my twoo.net.tr account, but I cannot earn money from my users. Because none of the payment providers in the software provide service to “Türkiye”. Only “PAYTR” is active in Turkey. I don’t have enough money to hire extra workers to help. I now want to earn money by selling gold memberships from my website that uses Sngine software, but you do not provide “paytr” payment integration valid in Turkey. I’ve been telling you this for exactly 3 years
https://dev.paytr.com/Thanks for your feedback
Hello, I made the new update and it works fine, but when the user uploads a picture, the username is added to the picture as a watermark and it does not display well at all. It spoils the simplicity of the picture. How can we change this?
https://ibb.co/dWCbm7JFrom admin panel > settings > uploads settings
Hello, On Mobile ( Apps and browser ) search feature doesn’t change category. For example, click on search at the bottom, then pages, it will not work
For any technical questions or help you can open support ticket here and our team will help you because we will not give any technical support here via comments, emails or social media : https://www.zamblek.com/support
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
I am reporting it to you in this comment
Then follow the report process to help us understand your point
To report Bug you can contact us from the contact form: https://codecanyon.net/user/zamblek and report it with example from the demo version https://demo.sngine.com/ so we can reproduce and trace the bug and fix it [screenshots will be great and bug with no example or a test case will not be accepted]
We checked your report and working fine on both desktop and mobile: https://ibb.co/KWzbN3x – https://ibb.co/xmXmt2c
But if you clicked search then Pages tab for example will not change the tab because it’s results tab and till this moment there is no result to change the tab to. You need to enter a query then select whatever tab you want, This is how we designed it and how it works
Finally thanks a lot for your feedback and concern
Hi. After upgrade your Home icon on left side of search button remains invisible in color. Yet when you click on the area, it still takes you to home screen.
For any technical questions or help you can open support ticket here and our team will help you because we will not give any technical support here via comments, emails or social media : https://www.zamblek.com/support
Question is, was the update released with this in mind to have the home button not display anymore?
Submitting ticket will just be closed, as your team will say I need to buy support again.
So just want to make sure you changed the icon to be like this or not.
Demo updated to latest version so check the demo
Okay. So you removed the Home button. Which does not make sense, as it makes experience easier for user to have it display. Thank you, will see how to make it display again
What home button?
When you have the script open on desktop. Left hand side of the top search bar. You always had the Home icon button displaying. Now it does not display
Yes it has been removed
okay. Will look to put it back as users say its stupid not having an easy navigation home button as before. There was no major reason to remove it actually
Sure you can edit the design as you want to match your needs with no problem
Please consider with future updates to leave us the codes and only comment them out, for previous items that were there and you decide to remove with future updates.
That way when your vision changes, we as the script owners do not have to spend extra time to completely re-adding these items that were there originally there.
Just an idea to also accommodate us as your clients and make our life easier.
Thanks for your input
Hello, thank you for the upgrade for Sngine. After upgrading to v3.13, i had few minor issues. 1) when users click on courses from the menu, they get error message that the page is not available, the same thing when they click on reels, how do i correct that please?
2) You added onsignal notification for andriod and iOS, thank you but i want to ask, with this new upgrade, will users get notification on their andriod and iOS apps even when the app in the background, when other users react or comments on their posts? Please treat as urgent. thank you
1- It’s common update mistake by clinets, You simply missed to upload the new .htaccess file, Check to learn how: https://blog.sngine.com/links-not-working-in-sngine-why/
2- Yes, And you will need to re-build the apps using new source code with v3.13 and follow the docs: https://sngine.com/docs/docs.html#OneSignal-Push-Notifications
Okay, thank you. I just can make meaning out of the link on number 1, i uploaded the complete files including the .htaccess file during upgrade yet the reels and the courses keep returning 404 errors, i contacted hostinger and the are pointing at the same .htaccess file that it could be corrupt or something.
for the notification, i did exactly as instructed in the documentation for onesignal but when i login through andriod studio, i dont even the notification asking permission or anything close. Talk to me please, what am i doing wrong?
1- Simply open the .htaccess on your server using any code/text editor and search for word “reels” if you found it then it’s updated if not found then not updated
2- We don’t know what you are doing wrong, But you can hire some one to do it for you don’t know how, it’s not simple thing to do
