639 comments found.
Hello Villa Theme
I write you many times on support. Please give me money back. Your plugin doesnt work as it is described.
Hi,
Thank you for reaching out to us.
I understand your frustration, and I’m truly sorry for any inconvenience you’ve experienced. I’ve reviewed your previous support ticket: https://villatheme.com/supports/topic/money-back/
And it seems that the issues you’re facing haven’t been fully detailed. Could you please share more information about the specific problems you’re encountering with the plugin? It’s possible that there may be a conflict with other plugins or settings, and we’d be happy to assist you in resolving this.
We genuinely want to ensure that our plugin works well for you. If you’re still not satisfied after we look into the issue, we can discuss the next steps. Your experience is important to us, and we’re here to help.
Looking forward to your reply.
Best regards.
When entering shortcodes, the content is not displayed as explained in your documentation. Although I followed every step of your documentation. Of course, I also tried the option to turn off other plugins, in case it collides with one of them and causes a problem, but I didn’t find any improvement. Otherwise, I use the Avada theme. I hope I was helpful with my user experience.
I’ve visited your site and noticed that there are no reviews under any of the products at the moment. Additionally, I also see that our plugin is disabled, it’s hard to determine if there’s a conflict. However, I can’t say for certain if this is just a settings issue.
Please know that we are committed to providing the best support to our customers. I responded promptly to your ticket in order to better understand the challenges you’re facing and offer assistance, but it seems my offer was declined.
We’re here to help if you decide to move forward with resolving the issue.
Dear Angela, I uninstalled your plugin from my system due to the impossibility of customization on my platform, as I said before. I’m really not in a position to spend time writing additional codes on your plugin for better synchronization with my platform. In essence, I want to say that your plugin does not work as described in your documentation. I don’t understand what else you would like from us? Why this questioning and wasting my time and yours? If the plugin doesn’t work with my platform, I don’t think you should take money from me to buy your program. What do you think Angela?
I totally respect your decision, sir.
Thank you Angela for your understanding. Otherwise, I’m already using one of your plugins for email customization in Woocommerce, and I’m satisfied, because it works as described in the documentation. I would like to get my money back for Photo Reviews plugin.
I’m sorry, while I understand your frustration and your decision to move forward, and I truly want to make the most out of our plugin for you, I’m still unable to help with refund request unless our team can verify the matter with this specific plugin. I’m happy that another plugin of ours works for you, still we don’t know if the problem arises due to a conflict or caused by something else, but since we’re unable to replicate the problem with the review shortcodes on our environments, I’m afraid I can’t issue a refund in this case, just yet.
Thanks Angela for your nice words, but your plugin still doesn’t work on our platform. As far as I remember, it is not stated anywhere in your documentation that it will not work in the Worpress environment on the Avada platform. That’s why I would like to ask you and your team to refund my money for the software, which I assume has a bug in it and does not work as described in your official documentation.
Yes, it actually requires WordPress and WooCommerce to works, and I don’t think it’s a conflict with Avada unless you get to show the reviews via shortcode after you disable Avada theme.
Upon my testing on the site, I see that there’s no reviews under any product. I think that’s why there’s no review to show when you use the shortcode. Still, I can’t say for sure if that’s the reason or it is indeed a conflict with Avada, or any other party, without direct test. Just that we haven’t received any same reports with Avada so far.
After thoroughly reviewing the functionality of your product and the accompanying documentation, I have reached a clear conclusion that your product does not function on the platform I use (Avada + WooCommerce). Despite claims in your documentation, it fails to state explicitly that your plugin would not be compatible with the specified environment, which I consider to be a direct misrepresentation to potential customers.
As a seller, your responsibilities—according to Envato platform rules and consumer protection laws—include providing a functional product that fulfills its intended purpose and accurately informing users about potential limitations or compatibility issues. Ignoring this responsibility constitutes a violation of consumer rights and undermines the integrity of the platform on which you operate.
Given that your product does not perform as described and that your documentation lacks critical information regarding compatibility, I hereby demand the following:
Full Refund: I request a complete refund of the amount paid for your product, as it fails to meet the described standards and does not work in an environment that was not explicitly marked as unsupported.
Documentation Update: I insist that you immediately update your documentation to clearly indicate all known incompatibilities with popular platforms, including Avada and WooCommerce.
Cease Misrepresentation: I expect you to halt the practice of misleading potential customers and to provide transparent information about all limitations of your product. This is both your legal obligation and essential to maintain trust in your business.
Should you fail to comply with the above, I will be forced to take further actions:
I will escalate the matter to the Envato platform, requesting an investigation into your practices and urging them to sanction you in accordance with their policies. I will pursue appropriate legal measures, including a potential court case, for the violation of my consumer rights and the misrepresentation of your product’s functionality. Please be reminded that, under the Envato platform’s rules, buyers are entitled to a refund if the product is non-functional or does not match its description. Your refusal to issue a refund is not only unlawful but also directly contradicts the rules of the platform you operate on.
I expect your prompt action in resolving this matter. Should you fail to do so, I will hold you fully responsible for any further consequences.
Thank you for sharing your concerns. I’d like to clarify how our plugin operates and address your request.
Our plugin is designed to work with WooCommerce on a WordPress site, which is the environment we officially support. Since third-party environments can vary, compatibility issues may arise depending on how those elements interact with WooCommerce. We do not claim or guarantee compatibility except for ones listed in this documentation
Before purchasing, it’s recommended to test with our free plugin, its features may be limited, but the core functionality is more than enough for solely compatibility testing. http://bit.ly/woo-photo-reviews
If you are experiencing a compatibility issue, we would be happy to investigate further.
So far, I don’t know the specific problems you encountered: the specific feature you’re using, steps you take to replicate, the behavior you observed, and your expected outcome.
That said, we cannot fix any issues, based solely on reported claims without concrete evidence. Since we have not received any specific information from your site, we are unable to assess or confirm the issue, and therefore, cannot proceed with a refund or update our documentation at this time.
We are committed to resolving any genuine issues, so please share the necessary details, and we’ll do our best to assist you.
Thank you for your response. While I understand your clarification regarding the compatibility of your plugin, I find that your documentation and support structure still fall short of addressing the concerns I raised.
Key Issues: Documentation Gap:
Your documentation does not explicitly state that the plugin might not be compatible with platforms such as Avada and WooCommerce in specific configurations. This omission creates a reasonable expectation for buyers that the plugin will work seamlessly with standard setups, such as mine. As such, the lack of this critical information amounts to misrepresentation, directly impacting my purchase decision. Failure to Function:
The plugin does not function as described in my environment. While you suggest testing with a free version, this is neither a mandatory nor explicitly recommended step during the purchase process. The onus is on you, as the seller, to ensure your paid product functions as promised or to clearly disclaim its limitations. Lack of Refund Compliance:
According to Envato’s refund policy, I am entitled to a refund if a product does not function as described or fails to meet reasonable expectations. Despite my attempts to resolve the issue, the plugin remains unusable, and your response does not offer a definitive resolution or timeline for addressing the problem. Next Steps: To resolve this matter amicably, I request one of the following actions:
Full Refund: As the plugin is not fit for purpose, a refund is the most appropriate resolution in this case. Definitive Solution: If you believe the issue can be resolved, provide a clear and actionable timeline for addressing the compatibility issue with Avada + WooCommerce. Further Escalation: If my concerns are not addressed within a reasonable timeframe (e.g., 7 days), I will escalate this matter by:
Filing a formal complaint with Envato, including documentation of the incompatibility and your refusal to honor a refund. Exploring legal options under consumer protection laws, which guarantee refunds for products that do not function as described or lack adequate disclosure. I am committed to resolving this matter professionally and respectfully but will not hesitate to take further action to protect my rights as a consumer.
Thank you for your detailed message. Still, the problem you’re facing is the reviews aren’t shown by the shortcode, while I don’t see any published reviews on your site, I don’t think it’s due to any theme or party at the moment.
It is clearly mentioned in the documentation that our plugin is compatible with WooCommerce: https://snipboard.io/tRVoAr.jpg
If you’re experiencing any issues, feel free to provide more details, and we’ll investigate.
As for Avada compatibility: While compatibility with Avada is not explicitly stated, this doesn’t mean the plugin doesn’t work with it. It simply means we haven’t explicitly tested or optimized it for Avada, or haven’t identified any specific compatibility issues. So, testing is crucial. We don’t assume incompatibility just because it’s not mentioned – it’s simply something that hasn’t been tested yet.
I’d really appreciate it if you could provide specific examples or screenshots of the issue you’re facing. This will help us understand the problem better and address it promptly.
Looking forward to your response.
Hello, I am getting an error in the console
jquery.min.js?ver=3.7.1:2 Uncaught Error: Syntax error, unrecognized expression: .woocommerce-tabs a[href=#reviews] at I.error (jquery.min.js?ver=3.7.1:2:11769) at Y (jquery.min.js?ver=3.7.1:2:17234) at re (jquery.min.js?ver=3.7.1:2:20008) at Function.I [as find] (jquery.min.js?ver=3.7.1:2:7520) at ce.fn.init.find (jquery.min.js?ver=3.7.1:2:21991) at new ce.fn.init (jquery.min.js?ver=3.7.1:2:22483) at ce (jquery.min.js?ver=3.7.1:2:1077) at woocommerceComments.min.js?ver=8.0.1:1:721
Hello,
Thank you for reaching out to us.
I don’t encounter this issue on my sites. Could you please create a support ticket on this Support Forum and share me the admin access? I’ll be checking.
Also, I noticed your WooCommerce Photo Reviews license hasn’t been active yet, please verify it before opening a ticket.
Thank you.
Best regards.
Hello, in wp_options table is the “_wcpr_nkt_setting” your key? If so, can you please let me know if it should be allowed to be autoload? Secondly: can you please let me know if tehre are any other rows that should not be autoloaded? Trying to make the site quicker, cleaning database entries – this is the questions. Thank you!
Hi,
Thank you for reaching out to us.
That’s right, the option key ‘_wcpr_nkt_setting’ belongs to our plugin. It stores all plugin settings and is loaded once when the page is first accessed to retrieve configuration details. This key should not be removed, as doing so would result in the loss of all plugin settings.
For site speed optimization, you may focus on reducing the initial load size, using lazy load (for your site, not specifically for the WooCommerce Photo Reviews plugin, as it doesn’t support lazy loading yet), optimizing image size, etc.
Best regards.
Thanks a lot for the useful info!!
Can you please help how can I export and import the reviews? Would need to transfer it to another site (with same products).
Hi. You may use CSV file to transfer reviews. For more details, please visit this documentation.
When you export/import the file, ensure to modify the details before you import to match the product data of the new site. Feel free to let me know if any difficulties, I’ll help.
soved it with CSS: .elementor-66085 .elementor-element.elementor-element-4ada503 .shortcode-wcpr-grid {grid-gap: 20px !important;} It’s on 15px as default, not sure why (and also set to !important)
Hello,
Thank you for reaching out to us. And thanks a lot for updating.
If you encounter any difficulties in the future, feel free to create a support ticket on this Support Forum. We’ll do our best to help.
Best regards.
Am I missing something? How come there’s a “Load More” button with shortcode, and no option like that in product pages themselves?
Yes, we have that. Please find the “Enable load-more button” option under General setting tab.
I do have it ON, but no change in front-end. Don’t have “regular” pagination too.
Have you set up pagination: https://share.nmblc.cloud/fbf5d8f8 ?
Ohh… Correct, wasn’t aware of that. Thanks so much!
You’re very welcome. I’m happy to help.
Hello! After updating the latest version of the elementor plugin, the following error occurred! Please fix as soon as possible.
https://prnt.sc/DrI9tV3VkTwNHello,
Thank you for reaching out to us. And thank you so much for bringing this to our attention.
Could you please create a support ticket on this Support Forum so we could take a closer look at the issue. And we’ll work on a solution as quickly as possible.
Best regards.
Hi mate, I can create made-up reviews in bulk and single with this plugin. Can I add reviewer profile picture also for fake reviews?
Hi,
Thank you for reaching out to us.
I’m afraid not, this plugin only edit review images, but not the review author profile.
Best regards.
Hi,
Need to let users reply to other users’ reviews, and to re-reply again, lets say for 3 nested-comments or so.
Is there an addon for that? Can you produce a code for this? Or, at least, tell which files should be manipulated in order to do this.
Thanks 
Hi,
Thank you for reaching out to us.
Our plugin focuses on enhancing the appearance of WooCommerce’s default reviews, but the feature you’re asking for – nested comments or replies – isn’t supported by our plugin.
If you’d like to extend it further, I’d recommend looking for a third-party plugin that specifically supports nested comments and replies.
Best regards.
Hi,
The only thing I find on Google relating this matter is the “WooCommerce Product Reviews Pro” plugin, which is a WooCommerce official plugin.
It does suggest that one can add nested replies to reviews, however, I can’t be sure that activating this plugin won’t “break” your WooCommerce Photo Reviews Pro Plugin. It also costs 79$ so I don’t want to throw away money.
I was hoping you could tell me if this plugin will do the thing. I don’t need any other of the features it includes because WooCommerce Photo Review Pro has it all, but I wonder if by installing this plugin parallel to your plugin, will make your plugin have nested reviews automatically, or with a small tweak.
Happy to hear your thoughts about it. I’m sure other customers would want a feature like that.
Thanks again
I see. I understand your concerns. While we cannot guarantee compatibility between WooCommerce Product Reviews Pro and our WooCommerce Photo Reviews plugin, we’ll take this feature into consideration. If it’s feasible, we’ll work on integrating it.
Thanks again for sharing your thoughts!
Thank you. I am willing to pay for this custom work for the benefit of all, if you can do it asap
Thank you for the offer. We’re considering this feature for future updates, but it will require some additional research and planning. At the moment, we’re short on resources, so while we’ll do our best to implement it, it may take some time. No extra fee is needed, but we appreciate your patience as we work on it
Hi Angela,
Any news regarding this issue?
I’m wondering if I should wait for you guys to develop this feature or hire someone else to build it as an additional feature.
Thanks again
Thank you for following up. And we appreciate your patience. As of now, we haven’t been able to integrate this feature into the plugin due to other ongoing priorities. Just to clarify, if the feature is not integrated from our team, I’m afraid we can’t provide support for it officially.
While we can’t yet confirm a timeline for this functionality, we always welcome community contributions and ideas. If you decide to work with a developer to implement this feature, we’d be happy to take a look at the result. If it works, and aligns well with the plugin’s roadmap and general functionality, we can add it to the official version. This way, you’d not only get the feature supported officially but also help improve the plugin for all users
Hello, pre-purchase inquiry!
Can I import reviews from Etsy? Do the reviews support displaying the country flag, country, and city?
Hi,
Thank you for reaching out to us.
Unfortunately, we don’t have features for review importation from Etsy at the moment – only AliExpress and Amazon.
Best regards.
Hello, just reneweds upport, still can’t post on your support forum. My issue is: suddenly on my Page designed to collect the reviews (arriving from email) stopped showing the form on some products. I’ve double checked, shortcode is not changed. Can you please help? Thank you!
Hi,
Thank you for reaching out to us.
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction. After that, you would be able to open a ticket again.
Please reauthenticate the license first. If there’s still any difficulty, feel free to let me know. I’ll do my best
Best regards.
Hi support team, This plugin slowed down my website’s speed. Please check: https://ghosttshirt.com/
Hello,
Thank you for reaching out to us.
I can definitely check it for you. Could you please create a support ticket on this Support Forum.
Best regards.
Hi, by purchasing this plugin can I import reviews in bulk, without having to do it product by product, I mean being able to open a product directly in the product list and be able to import reviews in bulk, without having to go to AliExpress to send one by one? Does it need the ALD plugin for it to work? Thanks
Hi,
Thank you for reaching out to us.
No, it doesn’t require ALD plugin to work. As for bulk review importation, you can do that in WooCommerce Products dashboard. Please visit this documentation for more details, or see this tutorial video.
If you have any more questions or need further assistance, feel free to ask!
Best regards.
Hi,
Does your plugin integrate with Google Shopping to display reviews in the search results?
Hi,
Thank you for reaching out to us. Actually, this feature is supported by WooCommerce itself.
Best regards.
Yes your plugins shows reviews in Google search with the default WooCommerce integration. But I want to shows them in Google Shopping Ads. Campaign. For this I need to submit the product reviews feed XML. I don’t this any option to generate en XML from your app.
Thank you for replying. While our plugin integrates with WooCommerce to display reviews in Google search results, the specific feature you’re asking about —showing reviews on Google Shopping Ads — is actually still something WooCommerce supports. Our plugin doesn’t handle that part, so in this case, I’d recommend exploring WooCommerce’s documentation or settings for more details on how to set up the product reviews.
One more thing. It would be beneficial for SEO if the review images would automatically have ALT attribute (maybe the same as review titile). So here is my idea.
Hi,
Thank you for reaching out to us.
For reviews, we do add ALT attribute by default and it’s product title. And the ALT attribute is visible if an image has it. However, an important note is that we don’t “import” ALT attribute. In case you import reviews and those review images don’t have ALT, you would need to add the attribute manually, or use a 3rd plugin to auto add the attribute for you.
Best regards.
Hello, Is there a way so when the plugin creates discount codes automatically It would not put “Allowed emails”? Because every wordpress or update it breaks and customers won’t able to use discount codes even tho their email is matching.
Hi,
Thank you for reaching out to us.
Yes, please disable this option: https://nimb.ws/0lFX78h
Best regards.
I created a page with the shortcode and the image thumbnails are of quite a low quality, can I increase it?
Hi,
Thank you for reaching out to us.
Can you open a ticket on this Support Forum? I’ll check it for you.
Best regards.
Can we feed the review in google?
Hi,
Thank you for reaching out to us.
This feature is supported by WooCommerce.
Best regards.
Videos seem broken for iOS, happened to anyone before? Format is mp4, h.264..
Hi,
Thank you for reaching out to us.
I tested our demo on IOS, there’s no problem: https://authentic.new2new.com/shop/neon-threat/#tab-reviews
Could you please create a support ticket on this Support Forum. I can definitely check it for you.
Best regards.
Found the issue, it was a server compression issue, just so you know if it happens to others. Thanks!
Note taken. Thank you for the test and for keeping me updated.
I tried to import product reviews from Amazon product page, but it says “Product not exists”.
I only see you have an AliExpress product import plugin, do you also have an Amazon product import plugin to match this Amazon product review import feature?
Hi,
Thank you for reaching out to us.
This plugin supports Amazon review importation using chrome extension. But this is a premium feature. If you encounter the message “Product not exists”, I would recommend checking this option: https://nimb.ws/KwtQ0TL
Best regards.
Thank you. But I am wondering, even if I buy your plugin and have the premium feature, it wont help a lot.
Right now, there’s a bulk import button that we can import reviews for multiple products with one click on the “All Products” page of the admin panel, as long as those products are imported from AliExpress and keep the original AliExpress SKU. Just like the similar method as shown by you: https://drive.google.com/file/d/1fUem7Zo9n4maMeHyYxItYMi9QzZ7PbcS/view?usp=sharing
However, based on your this screenshot: https://nimb.ws/KwtQ0TL For Amazon reviews, we can only import one by one, by changing the product name in the setting. It’s a very slow way to import review. Do you have other solution, for example, same as the one that show in your video, but allowing us to input Amazon product ID?
Thank you for your feedback. It’s unfortunately that currently, we do not have a solution to bulk import reviews from Amazon using a product ID like we do with AliExpress. Reviews for Amazon products can only be imported one by one by the chrome extension only. We understand this can be time-consuming, and we appreciate your suggestion for improvement.
If there are any changes or updates, we will let you know.
Hi, I am testing your free plugin. I have one question. If I want to import hundreds of reviews for a product, will the task be devided into segments to carry out to avoid occupying too much of the website resources? Thank you.
Hi,
Thank you for reaching out to us.
I supposed you’re asking about API importation. With this feature, the importation runs in the background, all at once, but I’m not sure what you meant by “will the task be devided into segments to carry out to avoid occupying too much of the website resources”, perhaps you worry a large number of reviews may drain your website resources?
Best regards.
yes, I am a bit worried that a large number of reviews may drain my website resources.
So, if the importation runs in the background, all at once, then if I want to import 500 reviews, it will be a chaos. If it cannot be divided into several tasks to lower the occupation of the website resources, I can manually import it 50 reviews x 10 times. But in this case, is there any feature to configure a off-set to the reviews already import so that the imported reviews won’t be imported again in my second round?
You can bulk import using API, here’s my test importing over 1k reviews with API: https://drive.google.com/file/d/1fUem7Zo9n4maMeHyYxItYMi9QzZ7PbcS/view?usp=sharing
If you want to import reviews in smaller batches, you can use chrome extension instead.
Hello, why imported reviews from Amazon have “5.0 out of 5 stars” in the title as prefix while it is not part of the title at Amazon? How to not import “5.0 out of 5 stars” as part of the title?
Hi,
Thank you for reaching out to us.
Could you try again with this dev chrome extension version 1.0.9.1: https://drive.google.com/file/d/11ingZQ419u_LXr-x8vWrXv3ALKKgXoQf/view?usp=sharing
Please visit our tutorial video for how to install chrome extension manually: https://www.youtube.com/watch?v=7AUHDWfReRQ
Best regards.
