I have just seen you have given 1star rating, when I have each in our support system, did not found any support ticket from you. although you have claimed that we have not provide support to you.

Please open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue

Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/

Now you are starting to reply, but too much time has already passed. I have already received two automatically generated emails, and after the first auto-reply message, you took no action. I kept waiting while reinstalling and testing the installation several times, but you did not respond. It seems like you only decided to reply after I requested a refund.

I am already very disappointed and no longer intend to use this product due to its errors. Please stop wasting my time and issue a refund. If you want a rating afterward, I can change it to a better rating with good refund service.

Dear sir, We Had gone through a tough time and the government has imposed a curfew in our country. The situation in our country is not good, and the government has cut off all internet facilities. After 8 days, we have reconnected to the internet and are now trying to communicate with all our valuable clients.

Then, there is even less reason for me to use your program. Do not sell a program that has issues. A faulty program only deceives users. Writing this message is also a waste of my time, but as someone working in the same industry, I am giving you this advice. Take down this program and upload a newly improved one. Technical support is needed, but we cannot use a program that is faulty from the start and expect support. Issue a refund immediately and take down the service.