16272 comments found.
dynamic pop up keep showing after every time clicking on button.
Hello there, please send us a support ticket, so we can check your issue.
Hi – I’m watching th ecomments as I intend to purchase. It appears you have resolved many of the recent update issues whci is good. I saw that there was an issue with Hostinger and database compatibility – since I host there is this resolved or will it be if I purchase?
Hello there, thanks a lot for your interest. We didn’t get any complaints from current users to support zone about the hosting er hosting. If we get, we will able to check in hostinger.
if I purchase your script how can I integrate aliexpress dropshipping into it pls I need to know
Hello there, Thanks a lot for your interest. You need to customise through source code level by an experts to add aliexpress dropshipping.
can your expert do it for me pls
Yes. Our team is available for customisation with additional cost. To discuss about customisation. Please contact to our support zone through the link http://support.activeitzone.com/
Hello
1. When will be drop shipping addon ( you have spoked about that some years ?!)
2. Can sellers, admin import XML file ?
Hello sir, I want to monetize my website by Google Adsense. for monetization enable adsense require verify site via its tag (AdSense code snippet) see in screenshot – https://prnt.sc/QD5lC1Sdelts
so, where I can paste this code?
Please contact to our support zone.
When i use https://activeitzone.com/activation/
i get white screen or error 500
We have checked and its working. Can you please try again?
Not working i tested many times from many browsers and internets i write incorrect Purchase Code i get error Invalid Purchase Code! but if i write correct code i get error 500
Please send us a support ticket. So that we can check your issue.
I opened ticket Ticket #180500
Okay
Can i add a new customer from admin pannel, or using pos addon walk in customer option, if i use walk in in customer add there details, it go to my customer list or not?
and another most important thing is please update email template, this is too much bad template, also ugrade the full website UI, its didnt look like a user friendly and modern website, give us more futuristic theme.
Hello there, Thanks a lot for staying with us. Currently, you can’t add customers from admin panel. Using POS, you can’t register customers. We have plans to provide several email templates in future updates.
There are 4 types of homepages available currently. You can select any one from them. We are working on more homepages currently.
Hello – Is there any way to add shipping zone based on the cities and countries ?
hello there, This option is not available right now.
Please send us support ticket. Our team will check your site.
Did you sent support ticket? Whats your ticket number?
180547
Hello there, This payment gateway is not available.
Hello, since we can not import demo data. Please make it possible for us to exports our data like product categories so we can import them seamlessly next time instead of entering the data manually again. It’s not really easy I would really prefer a perfectly working site with demo data on it instead of importing separately.
Okay. We will try. Please send us a support ticket. Our team will import demo data manually for you.
I hope the manual import will not affect my current category and product list because it took me time to fix that’s why I need to be able to export them in case I change hosting company or face any issue in future. In addition, email verification should be a code sent to the email or WhatsApp number since SMS cost money at lease whatsppp and email is free. The reason is because people don’t always want to click link because of hackers
Hello there, Hopefully manual demo import will not affect your site. Thanks a lot for your suggestions.
Hello please help, i got this error message when trying to import demo: Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
Please send us support ticket. Our team will import demo data manually for you.
ok, i have sent you a reply please help, thank you
Okay. Friday and Saturday are our weekends. Support may slower than usual time of these days. Our team will check and solve your ticket.
Hi, Import Demo Data is not work. Error 500. How to solved? Have manually import way if mysql version does not match, cause my hostinger disable to configure version of mysql?
Please send us support ticket. Our team will import demo data manually for you.
When was the last update @author!!!!!!!!!
The update file was uploaded on 16th june.
And i did the update on the 28th of June.
So the update file is bugless. There should not be any issue if you don’t change any codes from the frontend, backend, or app.
When was the last update? As per the date, the last update was 16 June 2024.but in your comments, I assume you have updated today or yesterday.
2nd july’s update was only for banners, not file. Thanks.
About Digital products, buyers can purchase using cash on delivery??
Hello there, Buyers can’t purchase digital products by using cash on delivery.
Who can upload and sell digital products, sellers or admin?
Both.
People who reported error 500 when creating products, if they received a response in the style of – have you updated the site, etc.? They are just stalling. Because they are well aware of this problem.
I am attaching a screenshot of the dialogue with them.
https://ibb.co/5rcRbwqIn general, after they changed the loading mechanism by implementing an algorithm in which you need to select categories with both ticks and circles, we got an error of 500 if the selection was made incorrectly.
They used to have a different mechanism that worked without problems.
Can you fix it?
The selection mechanism, which uses both checkmarks and circles, will give an error 500 if the selection is made incorrectly. This means that the product is raw. The only option is that the mechanism should automatically select the main category, and the user should only select a category or subcategory (as is done for all similar projects). The user should be given the opportunity to use one element – circles or checkboxes to select categories. Or return the old mechanism, which was reliable.
Hello there, We have already solved the 500 error in product creation. If you update your script before 16th june then update again now.
We have explained the category creation scenario. If you select child category instead of parent category, there will be a alert, will not show 500 error. Please show your issue by making a video so that we can understand your point of view and issue. Thanks.
1. Regarding your information about the update and your template answers. My updates were multiple after June 16th. Which I told you many times in the support section.
2. I have repeatedly attached a video from the screen to you in the support section in my Ticket ID is 180065. In addition to the warning, there are many cases of receiving error 500. As many people write about this.
3. When I bought a product there was a completely different mechanism for publishing products that worked without errors. With your update, you replaced a product that has another mechanism for publishing products that produces an error 500, and thus we have a product of inadequate quality.
https://ibb.co/b2VBnT0If you created confusion when choosing categories that are selected with both checkboxes and circles, we have a mechanism that can generate an error of 500. If in such a mechanism it is necessary to select the main category, in addition to the child category, then such a mechanism should work automatically. So that there are no mistakes.
As this is implemented in all marketplaces, you just need to select a child category and you don’t need to rack your brains over any mistakes. Since other marketplaces do not have such problems.
I already wrote to you in my ticket how this can be corrected, but apparently you don’t know how to read.
We want meta related plugin for Facebook shop connection.
Hello there, Can you please explain how will be the process?
Don’t pretend that you dont know what are the issues. STOP asking ticket just to introduce a conversation. YOU KNOW THE ISSUE.
We have already solve in our update issue. If anyone still facing issue we are checking their individually and solving for all of them. Where you getting error? Without checking your script we can’t say what’s wrong in your script! Thanks a lot for your understanding.
When was the last update?
My error is not something different, most of them are suffering from most error500, New Vendors cannot register with the Email Verification Actovated. once its deactivated, then its working, then once the seller is registered, they cannot login it goes to error 505. This is not a random error and i believe that this something that not only I am suffering. You need to check on this. And checking my script would not be possible, I would not allow anyone to check my script. And I have not changed any on my backend script so its so strange that only my code will run error. I have done nothing to the backend, though the app i made changes but the backend it has no issues.
We have already solved the update issue on 16th june. Others got solutions already. Even for some websites, we have updated their site. and those are running successfully. So in the update, we have already solved. Now if you still facing issue then without checking your site we can’t help.
How can I roll back to the previous version? My app and web are not useable now. All images I uploaded not showing thumbnails and also saying image not available. When I try to add any product 500 error occurs. Ticket replay is very late.
Did you update the web and app both? What’s your ticket number?
