568 comments found.
Hi, I bought the premium version, everything works fine, I just have a problem with the columns. If a row has 2 or more columns, they are displayed correctly in the template designer, even when I send a test email from the designer, the columns are displayed correctly next to each other in the email. However, when Woocommerce sends the email, the columns are no longer next to each other, but one below the other, no matter what width I set under “Background”. Can you help me?
Hi,
Are you referring to the issue with the email template displays on mobile devices?
Indeed, on mobile, rows will automatically convert into columns.
You can choose to view the email template on mobile either under PC view or mobile view through adjusting the responsive point. You can see this guide.
Please reduce the responsive point to view on mobile like under the PC, so the rows will keep its format.
Best regards.
Thanks für your answer, no it’s not an issue with mobile devices, responsive is working as it should. It’s the desktop view that’s causing this error.
Hi,
Please raise a ticket on our forum, and attach with an image of the issue on your end, we will help to investigate this issue.
Our forum: https://villatheme.com/supports/
Best regards.
Hi, a pre-sale question, does the plugin alter non native woocommerce email messages? For example if a custom email has been created via the woocommerce instructions, will i be able to change it via your plugin?
best,
Hi,
We are sorry for this delayed response.
Could you give us more details about the custom email created via the woocommerce instructions?
Theriorily, a custom email following standard WooCommerce will appear in the WooCommerce email list, it can be displayed in our email template list by creating a new email type, you can see our guide: 3. Creating new email types by 3rd plugin.
Let’s follow our guide to create a new custom email type and contact us if you need further assistance.
Best regards.
Apply to categories not working for variable products. It works for simple products. Can you fix that please.
Hi,
Thank you for keeping in touch with us.
We have fixed this issue and the fix has not been official released yet.
Please contact us on our support forum, we will share the fixed version, or kindly wait for our official update.
Our forum: https://villatheme.com/supports/forum/presale/
Best regards.
Thanky you. Just created topic on suport formu.
Hi,
We received your topic and shared you with the file, please follow up on the ticket.
Best regards.
Hi there,
Is there a way to add Role rules? Please, take a look to see what I mean: https://drive.google.com/file/d/1AumDwg098jPLw_b5_JuPkdaWYt_laAvZ/view?usp=sharing
This is very useful feature to design different Emails for different customer roles (wholesale customers, retail customers, etc.)
Hi,
Thank you for bringing us this attention.
The Role rules is currently not available, however, it is a good idea and we will take note and keep it updated in our following updates.
Kindly follow up on our changelog or facebook channel: https://www.facebook.com/villatheme
Best regards.
Before I purchase I need to clarify if it’s possible to change fonts of the emails?
Hi,
Thank you for bringing your concern.
Currently, our plugin supports changing the fonts of the emails in the below Components:
- Text;
- Button;
- Menu bar;
- Contact;
- Order total;
- Order subtotal;
- Shipping method;
- Payment method;
- Billing Address and Shipping Address;
- Products;
- Coupons;
- Post;
- Customer note;
For further details, you can visit our documentation.
Besides, to customize the Google font in the email templates, you can insert the below PHP snippet, see this FAQ: How can I add Google Font to the email templates.
Best regards.
I have added the code in Code Snippets plugin but still no extra google fonts are showing while editing the emails. Code added:- https://gyazo.com/f34c35738686055c8b1a0cb0a2a1e1a8 After adding the code:- https://gyazo.com/dac35980f55ce002cae2bc586b12629a
Hi,
We are sorry for not clarifying earlier, but this feature is currently not available in the free version.
Additionally, we’ve recently updated the guide to reflect the correct information.
Best regards.
Okay. Another issue. I am not sure if I am doing something wrong. The pictures in the email are not showing up. It is broken. I have added my logo on the top that’s also not showing up. Also the product images are not visible. Why? Please let me know. Screenshot:- https://gyazo.com/c46afd60c9a31a274ebb6e8004f178fb
Hi,
We are back to work after a 3 day break for Nation holiday, thank you for your patience.
Regrading images not showing up, the common issues that may arise due to server restrictions or email client settings. Please refer to our guide to handle this issue.
Let’s keep us updated.
Best regards.
Hello Team i have License key How to use this?
Hi,
Thank you for reaching out to us.
After you purchase a license on Envato, you will be provided by Envato with a purchase code that has the format like this: 12345678-12a3-4c56-aa78-c691234567891 and a plugin zip file to download and install the plugin. Then you need to go to our website villatheme.com to authenticate on our system by login with Envato – using your purchased account on Envato: https://ibb.co/19N2Ljs
Then you will need to activate the auto update key on your domain to keep the plugin auto updated within your support period, you can follow this guide.
Let us know if you any further assistance or have any difficulties with this plugin.
Best regards.
I am using WPML and SkyVerge’s ‘WooCommerce Order Status Manager’. That is, I have additional order statuses and associated email in the shop. Will the ‘WooCommerce Email Template Customizer’ plugin allow me to send custom emails? Will the ‘Language’ option be available for messages created by the ‘WooCommerce Order Status Manager’ SkyVerge plugin?
Hi,
Thank you for bringing us your concern.
1. Our plugin is compatible with WPML (a premium feature), you can create multi-language email templates and assign a language for each. There will be a language rule on the email template where you assign the language, you can see this video guide for further instruction.
2. The new custom order status by WooCommerce Order Status Manager – SkyVerge generates new email types, This email type can be added in the “Email type” panel by adding a new email type which is mentioned in this guide 3. Creating new email types by the 3rd plugin.
You can try to add new email types using the free version. Let us know if you need any further assistance.
Best regards.
Hi i noticed that in the email that the client receives, the .screen-reader-text is displayed in the “Component: Products” widget (with featured as product type), resulting in showing texts like “Original price was, Current price is” instead of just prices. In the admin area it doesn’t show this info when working in the design and preview mode, just in the email. Can you please fix it and upload an update (I tried to temporarily add custom css to display:none but is not working).
best regards,
Hi,
Thank you for reaching out to us.
Could you screenshot how the template shows texts like “Original price was, Current price is” instead of just prices, we are not sure fully understand it.
You can contact us on our support forum for further assistance: https://villatheme.com/supports/forum/presale/
Best regards.
Hi, i fixed it by adding a .screen-reader-text {display:none;} in all templates. The screenshot is this : https://mail-smalls.tinytake.com/media/1660627?filename=1720422683838_TinyTake08-07-2024-10-11-19_638560194820615247.png&sub_type=thumbnail_preview&type=attachment&width=800&height=705
Hi,
In fact, the additional information as you called: screen-reader-text is from a 3rd plugin on your site, which may be a custom product option plugin.
Our plugin just displays the product title and price in the Products component as you see in the preview email
It is glad that you can resolve this by custom CSS. So if you have any further questions, feel free to contact us.
Best regards.
hi,
any idea if this works with PDF Invoices & Packing Slips for WooCommerce & can send a pdf with the completed email?
Thanks
Hi,
Thank you for reaching out to us.
Theoretically, if the PDF file from your PDF Invoices & Packing Slips for WooCommerce can work fine with WooCommerce, it should attach the file when using our plugin.
In this case, you can be free to try our free version to confirm this.
Let us know if you have any difficulty during the experience, we will be ready to assist.
Best regards.
Hi, I’m using “WooCommerce Email Template Customizer” to customize emails and need to include HTML metadata with attributes like itemscope, itemtype, and itemprop. However, the plugin removes these attributes from the code. Here is an example of the code I’m trying to insert:
<div itemscope="" itemtype="http://schema.org/ParcelDelivery">
<span itemprop="trackingNumber"><?php echo esc_html($tracking_number); ?></span>
<span itemprop="carrier"><?php echo esc_html($carrier); ?></span>
<span itemprop="expectedArrivalUntil"><?php echo esc_html($expected_arrival); ?></span>
<div itemprop="deliveryAddress" itemscope="" itemtype="http://schema.org/PostalAddress">
<span itemprop="streetAddress"><?php echo esc_html($street_address); ?></span>
<span itemprop="addressLocality"><?php echo esc_html($address_locality); ?></span>
<span itemprop="addressRegion"><?php echo esc_html($address_region); ?></span>
<span itemprop="postalCode"><?php echo esc_html($postal_code); ?></span>
<span itemprop="addressCountry"><?php echo esc_html($address_country); ?></span>
</div>
<div itemprop="partOfOrder" itemscope="" itemtype="http://schema.org/Order">
<span itemprop="orderNumber"><?php echo esc_html($order_number); ?></span>
</div>
</div>
I also tried creating a shortcode to insert this markup, but the result is the same — the attributes are still being stripped out. :cry:
How can I configure the plugin to prevent these attributes from being removed? Is there a way to disable HTML sanitization to preserve these metadata?
Thanks for your assistance.
Hi,
Thank you for bringing us your issue.
This request can be achieved by overriding our current email template. Please follow this guide to overwrite templates via a theme, so your modification will not be lost by the plugin’s updates. You can see our guide and development documentation.
Best regards.
Hi; After checking demo I wasn’t sure about this: - Does it automatically send the template on order changes?
Example: I want to create a new template for order complete. Every time I change any order to complete on woocommerce, will it send the new template automatically?
Hi,
Thank you for reaching out to us.
If you create a new template for example Completed order template type, there will exist 2 templates for the completed order email types (One created, and one default). In this case, we offer the rule feature: Priority and other rules such as assigning products/categories… the template with the higher priority will be applied, or if an order containing products/categories matches (a) certain rules will be applied with a certain template.
You can see the rule feature in our documentation.
Best regards.
As Twitter is now X can you please update the plugin with that icon.
Hi,
Thank you for reaching out to us.
We have updated this new Twitter logo, you can find options in the Twitter section, see this: https://ibb.co/6JBr5Lh
Best regards.
Thanks, for this
The custom CSS isn’t working. I have added the following p { margin-bottom: 15px !important; } but there is no margin at the bottom of p elements. Is there not a way to actually do that by default?!
Hi,
Email servers often ignore the “Important” tag, and the “p” tag can be overridden. Ensure you find the correct specific class/ID to give the tag the highest priority.
Best regards.
Thanks but it’s not working. Looking at the source code of the email that gets sent, the custom CSS is not included.
I also tried overwriting the email-header.php template and adding that to the email-template-customizer directory in my active theme i.e. added margin-bottom:15px; to the p selector in that file but that doesn’t do anything?!
Hi,
We are unsure of your specific needs regarding Custom CSS. Please reach out to our support forum and provide detailed information. We will then be able to offer a tailored solution.
Best regards.
Have the same issue as the user anthime8 wrote in your last review. Email rules does not work since last update. Have 2 confirmation templates: 1 for decals (rules: categories: decals), second for ceramics (rules: categories: ceramics), and when a cutomer orders only decals, the email for decals doesnt send, customers gets an email for ceramics.
Hi,
Thank you for bringing us your issue.
Your issue is completely different from anthime8’s. He inquired about compatibility with a third-party plugin: Custom Order Status Manager for WooCommerce. Although our plugin offers the feature to integrate by adding a new email type from a third party, but he requested a refund and used a review to exert pressure.
We will attempt to replicate this issue on our end using our latest version, 1.2.4. Please kindly wait for our review, and we will respond to you shortly.
Best regards.
Hi,
We have reviewed this issue on our site and the categories rule is functioning properly.
We are unsure if the item in the order belongs to both the decals and ceramics categories. Please contact us on our support forum, and we will help to check.
Best regards.
Thanks for your reply, i’ve tested it many times and found out, that it works only with simple products, but does not work with products with variations =(
Hi,
Yes, we can be sure that we have checked with variable products as well.
In this case, kindly reach to our support forum, we will help you to check this issue further.
Best regards.
Hi, my support has ran out, but I haven’t needed support until now. I mostly just want to ask a question. I’m currently using your plugin along with CodeWooGeek’s “Back In stock notifier”.
For some reason their plugin has stopped working correctly when your plugin is active. They have all of a sudden become incompatible.
I have CodeWooGeek looking at it now too, but are you aware of any issues in the last few months that may have caused this? I just need both of these plugins to work 
Hi,
Thank you for reaching out to us.
It does sound like a conflict. We can definitely help take a look at it. Please create a support ticket on this Support Forum and share me the details of the issue you’re facing. I’ll be checking.
Best regards.
Hi support!
Is it possible to use the “new account” email template also for the native WordPress account activation email? Or is this only working when creating an account with woocommerce (in the checkout for example).
I want the emails to look the same.
Thanks, Steff
Hi,
If you are looking for email templates for the native WordPress account activation email, Our 9Mail WordPress Email Templates Designer plugin is suitable, as it is designed to customize WordPress emails.
Best regards.
Hello! I can’t seem to so see how i can edit things for mobile view, is this a premium feature if it’s not, where i can find it? when clicking the background button, i don’t see the global style with the width and so on. thank you!
Hi,
Thank you for reaching out to us.
Yes, Background Width and Responsive point are supported in the premium plugin only. You can take a look at our demo for a better view: http://bit.ly/woo-email-template-customizer
Best regards.
Hi,
Also, just drop a quick note that, our plugin doesn’t support email customizer for mobile. It only has Responsive point option for mobile view, like from which screen size the template changes to mobile view. But if you’re looking for separate template customizer for mobile and desktop versions of one email, this feature is not available.
Best regards.
Warning: Attempt to read property “feeds” on null in /var/www/wp-includes/post.php on line 5129
getting this error while activating plugin.
Fatal error: Uncaught Error: Call to a member function get_author_permastruct() on null in /var/www/wp-includes/author-template.php:368 Stack trace: #0 /var/www/wp-content/mu-plugins/gd-system-plugin/includes/class-cache-v2.php(378): get_author_posts_url(2) #1 /var/www/wp-includes/class-wp-hook.php(324): WPaaS\Cache_V2->do_purge(1404, Object(WP_Post)) #2 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #3 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /var/www/wp-includes/post.php(7368): do_action(‘clean_post_cach…’, 1404, Object(WP_Post)) #5 /var/www/wp-includes/post.php(4698): clean_post_cache(Object(WP_Post)) #6 /var/www/wp-content/plugins/woocommerce-email-template-customizer/includes/utils.php(659): wp_insert_post(Array) #7 /var/www/wp-content/plugins/woocommerce-email-template-customizer/woocommerce-email-template-customizer.php(91): VIWEC\INCLUDES\Utils::insert_block(‘{“style_contain…’, ‘Header’) #8 /var/www/wp-includes/class-wp-hook.php(324): WooCommerce_Email_Template_Customizer->{closure}(’’) #9 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #10 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /var/www/wp-settings.php(550): do_action(‘plugins_loaded’) #12 /var/www/wp-config.php(102): require_once(’/var/www/wp-set…’) #13 /var/www/wp-load.php(50): require_once(’/var/www/wp-con…’) #14 /var/www/wp-admin/admin.php(34): require_once(’/var/www/wp-loa…’) #15 /var/www/wp-admin/plugins.php(10): require_once(’/var/www/wp-adm…’) #16 {main} thrown in /var/www/wp-includes/author-template.php on line 368
Hi,
Thank you for reaching out to us.
Looks like you’re using the premium, I see the premium plugin class in your fatal error message.
Can you please open a support ticket on this Support Forum? I’ll send you the dev file.
Best regards.
I am using woocommerce + 9MAIL – WordPress Email Templates Designer Premium both since you do not offer normal emails in woocommerce and woocommerce fields in 9mail,
If you’re using the premium WooCommerce Email Template Customizer plugin, please raise a ticket on the Forum I sent above, I’ll send you the patched file which include the fix for this error. I’m sorry for the inconvenience since we can’t publish our file here in the Comment section.
As a note, it’s nearly out of our working hours for today. We’ll be back on Monday morning. Once you open a ticket, if there’s anything new, please drop me a message there, I’ll be back to check and keep you updated by then.
Thank you.
Hi there,
is it possible to do a template email for “Tera Wallet’? https://wordpress.org/plugins/woo-wallet/Hi,
Thank you for reaching out to us.
Yes, it’s possible. We’ve taken a quick test with the wallet plugin, they have 2 emails: https://prnt.sc/rhaxYW40D8Sq
We have hook for this case.
You can try our free version: http://bit.ly/woo-email-template-customizer
And add the below code to add email type to our plugin:add_filter( 'viwec_accept_email_type', function ($email_types) {
$email_types[] = 'new_wallet_transaction';
$email_types[] = 'low_wallet_balance';
return $email_types;
}, 9999 );
You can add the code to
function.php file of your child theme, or using a snippet plugin to add, like this: https://prnt.sc/cUUmEakg9kJu
Then, you would be able to create templates for these 2 emails in our plugin.
Best regards.
We also have instruction for 3rd plugin compatibility. Please visit this article – Creating new email types by 3rd plugin: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
Ok I understand the hook will add a new template for the wallet emails, but what hooks will be used to add the notifications for the wallet?
For example how can I insert the strings for wallet balance or wallet transaction amount.
I see in the hooks there are only simple meta regarding orders but nothing for the wallet.
So could explain little further so I know what I am getting into before the purchase.
The hook I sent above is to add email type of the wallet plugin to our plugin templates, so their email can use our template.
But for the template content, the wallet team must integrate themselves regarding this dev documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142
if they want to add custom info
But even after I used your hook, the email from the wallet is showing in the default woocommerce template.
I see. The hook I shared above is a quick solution for compatibility, but it may not work all the time. Some plugins do have their email types in WooCommerce Emails list, but if the hook doesn’t work for them – In this case, the 3rd plugin team must build compatibility with our plugin via this official guide: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142
Hello Team, Is the plugin compatible with Woocommerce HPOS? Thanks,
Hi,
Thank you for reaching out to us.
Yes, it is. We’ve released the integration since version 1.2.0
You can also try our free version: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
thanks @angela_grey
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