7154 comments found.
Hi,
I am experiencing issues with the Team Booking plugin when attempting to process payments through Stripe. I have noticed that these errors occur when using PHP version 8.1.7. The following errors appear in the browser console:
“Failed to load resource: the server responded with a status of 403” for base64decode.js “Failed to load resource: the server responded with a status of 500” for /wp-admin/admin-ajax.php I would like to mention that when using PHP 7.4, the plugin works correctly without these issues.
Could you please confirm if the Team Booking plugin is compatible with PHP 8.1.7? If it is not compatible, do you have any updates planned to address these compatibility issues?
Thank you for your prompt response and assistance.
Hi!
TheBooking is fully compatible with PHP 8.x. That assumes that you are using its latest version, which is 3.1.4, so please confirm this.
VonStroheim
Hi !
I have downloaded your plugin for one of my client. Lately, appointment confirmation emails are no longer sent. Can you help me about that ?
Thank you and have a nice day !
Hi!
Email issues are not a responsibility of the plugin, assuming that your service email configuration is correct, but a responsibility of your mailserver.
The documentation contains a troubleshooting paragraph with hints about how to solve the most frequent email issues.
VonStroheim
Hi, I’m experiencing an issue with reminder emails not being sent automatically with V3.0.14 It seems to me that this happens with versions that have been updated from 2.7 to 3.0.14 . The issue is not present on v3.014 set on new websites.
Confirmation mails go out fine, as do reminder mails when triggered manually, but reminder mails are not sent automatically. I use WP Mail SMTP as a SMTP Mailer. What can I do to correct this ? Thanks a lot for your answer.
Hi!
Install a plugin called “WP Crontrol” and check if there are cron jobs relative to TheBooking (“tbk-”). If not, deactivate TheBooking and reactivate it again.
VonStroheim
Thank you for your responsiveness ! The problem has been solved. Initially cron job “tbk_hourly_cron” wasn’t there
Hi, I’m trayng to update the plugin from 2.5.6 to the 3.0.14 and i replace team-booking folder via FTP but now the plugin name on the menu of wp is “Thebooking” and i can’t reach only a wellcome page. Nothing more. Second question, does the plugin intall in the dabase eny “ecommerce” table? Thanks
Hi!
The “welcome” page shows you some buttons, and you should hit “continue” until the tutorial ends.
What is an “ecommerce” table? Is that the supposed name of the table? If that is the case, then no, there is no “ecommerce”-named table relative to the plugin.
VonStroheim
Hello,
the button to change email templates of notifications for admins appears. It doesn’t appear for notifications for customers. I’ve the last version of the plugin and tried on Safari and Firefox.
When I disable the notification to the customer, I see the button of the email template is disabled. When I turn on the notification, the button disappears.
It actually appears if I reduce the size of the window small enough.
Hi, how can i set up a “multiplier” on my form? For example: a dropdown with “items quantity” and depend on the quantity, the final price will be different
Hi!
There is no real multiplier, but you can create a dropdown where any option can have a price modifier (which will be added to the total).
VonStroheim
Hello i have dissapearing bookings
I have set up a booking which is only bookable by an pre-registered user
The booking must also be approved by the service providor.
The admin email is triggered saying we have a booking and i have included the details of the booking in the admin email body for debugging purposes.
When i login to the admin panel the customer is present but no booking, it is like it never happened but the email shows that they correctly booked. How can i work out what is going wrong?
Running 3.0.14
Hi!
Are you sure you are not filtering out the reservations? Please double check the display settings of the reservations table. Also, ensure that you are not using a misconfigured caching system/plugin.
VonStroheim
I have checked those things and i can see the booking initially.
So what i think is happening is a Cron is running after an hour and deleting the booking if its not been approved. How can i prevent this from happening as sometimes it takes up to 48 hours (or more) to approve the bookings on the weekends. These booking are free of charge so we are not waiting for payment it just needs an admin to approve.
my guess is its related to Pending payment expiration time The customer must complete the online payment within this specified time frame.
But as there is no payment (zero cost) there is nothing more for them to do but wait for approval. I can see i can change that to 24 hours but
A: i don’t think it should matter in this instance as the booking is free.
B: 24 hours would not be long enough
The payment expiration time only influences payment systems. Also, in the case of an expired reservation, it is still clearly visible in the reservations table with the “expired” status, the system doesn’t erase reservation records.
I reiterate: if you don’t see a reservation record in the backend, either you must have:
1) a misconfigured caching system in place
2) an error that shows up (database error, server error) probably related to a failed database upgrade during a migration from v2 to v3, if that was the case.
VonStroheim
I do see a reservation
The reservation disappears after exactly 1 hour
I have no caching plugin installed
I have found them, i have to toggle the expired checkbox and i can see them
Customer was not able to pay within the allowed time. Expired reservations are going to be automatically deleted on a weekly basis, unless the status is manually changed or the reservation is set as paid.
so they are still there but expired but they are free items so what can i do to stop them expiring?
Hi!
I do not understand why you are stating that reservations are free of charge: an expired reservation only comes from a service which has a non-zero price set, and which is configured to be paid online.
Please revise the setting of your service(s).
VonStroheim
I have set it to 24 hours and will have to make sure they are approved within that time frame but can you issue a fix to make sure the payment expired does not affect free services that need approval
the payment = 0.00 this has always been the case
Approval of the booking is required
If the approval is not made within Pending payment expiration time the booking is set FROM PENDING TO EXPIRED.
This looks to be a bug, can you not reproduce the same?
i have been able to reproduce on two separate environments
No, I can’t. Could you please check the payment setting of the service? Set a temporary price for it, if the payment setting doesn’t show up.
VonStroheim
i have added a payment amount and it seems to work fine you get a little countdown timer until you have to complete payment.
Once i remove it though it behaves as before and deletes the booking unless it is confirmed within the hour
Hi!
I asked to check the payment setting of the service: it must not be set to “online”.
VonStroheim
i have set the payment to local and this has worked they do not expire, if i change it back they then expire after the time in the drop down even though they are zero payment.
Set the payment to local, set the price to zero and you should be ok. It looks like a configuration glitch, I will look at it.
VonStroheim
I have an issue where I received the booking notification but the payment didn’t occur on my stripe account?
Hi!
A reservation cannot be confirmed without a corresponding payment unless the service is specifically configured for discretionary payments.
P.S. which plugin version are you using?
VonStroheim
Hi, In V3.0.14 of The Booking, is there a way to block a user from booking an appointment ? I’d tried to add a regex expression to the mail field to exclude this email, but it’s not possible in this version. Thanks a lot for your answer.
Hi!
You can create customers and apply some limits to them by v3.1.
VonStroheim
Great ! Can’t wait to see it. This new version is going to be a bomb with all these new features.
hi , would like to know how can i configure that services share the same booking slot availability. For example client book service A it will deduct total slots and it will reflect at service B as well.
Hi!
Do you mean that if client books service A from 10:00 to 11:00 then service B should not be available from 10:00 to 11:00, is that correct?
VonStroheim
Let say i set total ticket is 10 from 10:00 – 11:00 if client book services A 2 tickets at 10:00 – 11:00 then services B should show remaining ticket for 10:00-11:00 is 8
is that possible?
Hi!
Not possible at the moment. That would be an advanced feature, not suitable for the current price range of the product.
May I ask you what is the need to differentiate between service A and B in your case, and why they need to share the slot capacity?
VonStroheim
hi my idea is to have appoint with limited slot for certain time, but the cost of Kid and adult will be differents
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Replied via email.
VonStroheim
Dear VonStroheim,
I hope this message finds you well. I am reaching out for assistance regarding the Team Booking plugin. I recently updated the plugin from version 2 to the newest version manually via FTP by just pasting over the new files without deleting anything. The website owner reported issues with payments and emails, which prompted the update.
Most of the stuff works now. The reason the website owner contacted me was because payments and emails stopped working. With installing SMTP and updating the plugin, both PayPal payments and email notifications to both customers and admins work again. However, there are a couple of issues. There are no reservations. Neither old existing ones nor new ones get created. Customers are there, but reservations are blank. Also, the main tab “Reservations” shows two popup errors saying: “Whoops. There has been a critical error on this website. Learn more about troubleshooting WordPress.”
Also, I synced everything. For some reason, if someone purchases a slot for, let’s say, June 6, it opens multiple different times. I only want 9 AM shown as the client’s service starts at 9 AM and lasts the full day. When someone books, it duplicates services so more slots appear like 2 PM alongside 9 AM, which is strange.
I will give you access to both WordPress and FTP if needed so you can fix the issue and get your plugin to work. I understand Envato support says to be expired, but at the moment of purchase, you offered lifetime support if I recall.
Thank you for your assistance.
Best regards, Miodrag
Hi!
Please be aware that support has never been offered for a lifetime. Previously, the duration of support was unregulated, but it is now clearly defined. This is an Envato policy, rather than something directly provided by the author.
For now, I recommend the following steps:
1) It’s crucial to understand the changes in how availability should be set up in Google Calendar with the latest update. Please ensure you adapt your workflow to these changes. For instance, keep your source calendar (where availability is marked) and destination calendar (where reservation events are created) separate.
2) In version 3 of the plugin, past reservations are hidden by default in the reservations table. To view these, simply go to the table settings located in the top-right corner and select “Show past reservations.”
VonStroheim
1) Could you point me to proper documentation where this is explained in detail?
2) Nope. When I try to show past reservations I still get the same error popup:
“WhoopsThere has been a critical error on this website.
Learn more about troubleshooting WordPress.
”Something is wrong with the plugin, and I kindly request you take a look, regardless of the support expiration date. I’ve done everything I can from my end.
Hi!
1) Here.
2) To address server errors, you have to review the error.log file on your webserver. If you need my assistance in analyzing it, please consider renewing your support plan – providing support without an active subscription would be unfair to customers who are currently paying for it.
VonStroheim
I sent you an email
Hello, is it possible to have a free trial?
Hi!
That model is not allowed by Envato.
VonStroheim
I need to know a few things before buying:
1) it is compatible with the polylang plugin and the divi theme?
2) Can I create custom time slots for each service? and if one of these is booked, will the other overlapping services automatically become unavailable? because I have just one staff member, so I need this.
Thanks
i need also that an user can book for himself and other in the same moment, is it possible?
Hello, can you help me? I need to know if Can I create custom time slots for each service and i need also that an user can book for himself and other in the same moment, is it possible?
Hi, can you help me with the email translations? The strings are missing in WPML. I tried the auto register string option and manualy scanning the plugin but no luck.
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Hi!
Autoscan is for hardcoded strings. You must have the WPML String Translation module, to see the email subject/content strings.
VonStroheim
I have the module and other strings are available to translate, just the email content isn’t. Here is a screenshot https://imgur.com/kKcmNOu
Go to Settings > Core > General and click on “Regenerate existing strings data for WPML”.
VonStroheim
tnx, that’s it
Hello I need assistance with the plugin.
The phone number is collecting in the form correctly, but in the notifications is not showing, even if i add it like this in a personalized notification:
[customer::phone]
If i go to the client, the phone number is showing correctly. Please need help as sopon as possible it is critical for me
Hello, can we use woocommerce as payment ?
Hi!
WooCommerce is not supported, at the moment.
VonStroheim
Using Team Booking 2.6. Unable to use a newer version because it breaks the entire site. Under Services > (service) > Registration Form, when editing the “Price Increment” field for a an option in a select menu on the registration form and clicking the green “Set (remember to save)” button, it changes the Price Increment value on ALL the values in that select. It should only change the option that’s being edited. Help?!
Hi!
What do you mean by “it breaks the entire site”? Please be descriptive. Provide error logs, and server specifications (PHP version).
Version 2.6 is old and not supported anymore.
VonStroheim
What is the best way to upgrade from 2.6 to 3.1 then? When I attempted to do this, the previous services, slots, registrations, and connections to Google Calendar were lost.
So by “it breaks the entire site” you actually just meant that the data from v2.6 was lost?
When you install v3, right after the upgrade there is a presentation that ends with the option to migrate the data from version 2. In any case, in Settings > General > Import/Export of v3 you will find options to migrate data from v2.
P.S. Please note that v3 introduces major changes, especially in how availability must be provided in Google Calendar. Be sure to know how the new system works, before upgrading, as some adaptations of your current workflow may be required accordingly.
VonStroheim
Hi, I hope you are well. As you are working on nex 3.1 version, I would like to make you aware of the deletion of old data automatically. In V2.6, there was the possibility of defining a data retention period in the site database in relation to RGPD requirements. I don’t see it anymore in V3.0.14. Do you plan to reintroduce this feature in the next version?
I’ve also noticed that the back-office of The Booking V3.0.14 takes a long time to load reservations for a site with a lot of reservations. This isn’t related to the API calls to Google Calendar since I’d like to think that this queries the database and I don’t understand why the display is so long. Is this normal or do you think there’s a configuration problem? I can’t see anything in the logs.
Many thanks for your reply
Hi!
1) Yes, I plan to reintroduce it.
2) Please be explicit on “a lot of reservation”.
VonStroheim
1) Cool. Thanks
2) This website had 7,5Mio in wp_tbk_reservations_data +1,5Mio in wp_tbk_reservations (4,Mio in wp_teambooking_reservations + 1Mio in wp_teambooking_events) Doesn’t seem that much
About 2mn of delay to display upcoming bookings in the back-office Reservations tab. I wonder if this delay could alter the appointment scheduling process, risking duplicate appointments the time it calls the database. Is that clearer ?
Hi!
They are a very small amount of records, 2 minutes of delay are never justified and never occurred to me. Something is clearly interfering either with the Ajax request, or with the SQL database query performance. I can only investigate this locally.
VonStroheim
Yes, it’s what I’ve thought. I don’t have any error or warning in the logs or WP debug though. What do you mean by investigate locally ? Do you offer me to take a look at it ?
Exactly.
VonStroheim
Ok Thank you very much. I send you details on your private page
I have a problem with online payments. I have enabled the option to pay via stipe. I have also set one payment gateway and payment via credit card in the stripe settings. Unfortunately only the credit card payment is shown when finalising the order. What am I doing wrong? Need help urgently.Problematic gateway is: Przelewy24
Hi!
Please get in touch with me privately via my profile page, providing FTP access.
VonStroheim
Hi, I really love your team booking plugin but it is really frustrating that you have embedded titles in the shortcodes. Can you please tell me how to remove them. they totally conflict with my theme. I would highly recommend either generating a setting to turn them on or off or just removing them altogether. Anyone can add a title above the shortcode.
Hi!
I don’t understand to what are you referring. What do you mean by “titles”, and what do you mean by “embedded in the shortcode”?
VonStroheim
P.S. feel free to use your native language.
VonStroheim
sorry. I should have been clearer. When the shortcode is rendered it adds the title of the element; e.g. RESERVATIONS when you show the bookings someone has made. I am using the term bookings not reservations but I cannot change the title.
I agree, the next version will have the ability to customize that. At the moment, share your current frontend reservations page and I will see if a custom CSS may be applied to hide the title.
VonStroheim
I sent you a message. Let me know if you did not get it.
