345 comments found.
Nevermind. I finally got it figured out. Don’t need the help anymore.
thank you for the update, I’m glad you figured out 
Hi. I am having the hardest time getting videos to work within a sub-folder on WP Auto Photo Albums. I’ve created a .txt file with only the URL of the video I want shown, Made sure it was just a straight URL, made sure there were no extra characters or anything before or after the URL. Saved the file in the correct format, uploaded it to this sub-folder and the video STILL won’t play. The folder just shows up as a broken folder in my photo gallery on my website. I’ll go ahead and renew my support for this product. But I need help figuring out why the hell this isn’t. I can’t find anyone on Upwork that has specific experience in using your app, otherwise I’d just hire someone to fix this for me. If you know any freelancers who know how to configure this correctly, let me know. Otherwise, please tell me what I’m doing wrong here!
I’m glad you figured out 
Does the plugin support uploaded heic image files?
Hi I’ve purchased the plugin and installed and created a demo album and uploaded via ftp but only jpg files are currently showing?
Thanks in advance for your help
Hi,
The plugin automatically builds the gallery using standard HTML <img> tags, which means it relies on the browser’s native image support. Unfortunately, most browsers (like Chrome, Firefox, and Edge) don’t natively support the .heic format, so even though the files are uploaded, they can’t be displayed on the page.
This limitation isn’t specific to the plugin itself, but rather to how browsers handle images in HTML. For that reason, only common formats such as .jpg, .jpeg, .png, and .gif will appear correctly.
If your images come from an iPhone or iPad, we recommend converting them to .jpg before uploading to ensure they display properly.
Best regards
Ok, thanks, I suspected that might be the case. I want to be able to upload via FTP straight from my iPad / phone to my folders so may see if there is a way I can server side convert somehow.
Thanks for the quick response
Hello,
Thank you very much for your support. We recently purchased the Auto Photo Albums – jQuery Multi Level Image Grid Gallery plugin because we found the front-end presentation excellent.
However, after testing the backend functionality, we realized that the way the plugin works is not as straightforward as we expected. While it is possible to build and upload albums, the process requires technical knowledge, which makes it difficult for our client to manage and upload photos easily.
Since this does not meet our project’s requirements, we kindly request a refund for this purchase. We truly appreciate the effort and work that went into developing the plugin, and we hope you understand our situation.
Thank you for your understanding and support.
Kind regards,
Hello,
Please contact me privately via email here: https://codecanyon.net/user/castleplugins#contact
Best, David
Presales question Please: Does the Auto Photo Album work with actual Wordpress Version (v6.8 and following). Thank you Karl
Hello,
Sorry for the delay, yes, it is compatible with the latest version of WordPress.
Best, David
Dear Support Team,
I’m experiencing an issue with your plugin’s search functionality. When performing a search (e.g., “Dragon Ball”), not all relevant results display immediately. Instead, additional entries only appear after scrolling slightly (lazy load trigger) or clicking the “Load More” button.
Steps to Reproduce:
Perform a search.
Observe that only part of the results display initially.
Scroll or press “Load More” to reveal additional results.
Expected Behavior:
All relevant search results should load immediately after a search is performed.
Questions:
Is there a way to force all search results to load immediately?
Are there specific settings or configurations to address this?
Thank you for your assistance. I look forward to your response.
Hello,
I see the issue, there’s a feature for this but you would need to make a small adjustment in the code of the plugin:
open the class_auto_photo_albums_shortcode.php file and find this line:
$settings['grid']['boxesToLoad'] = floatval($album['boxes_to_load']);and right below that add this line:
$settings['grid']['minBoxesPerFilter'] = 10;and that’s it, clear your browser cache and try again
You are my hero, I love your portfolio, you don’t know how my users love the albums. Your code worked and I hope it will help many who have the same problem. THANK YOU!!!
Thank you! Happy to hear that 
any update ?
Hello,
At the moment no, but still supported, if any bug rise up let me know 
Tried jp2 but it does not seem to work with that format sadly. It just shows broken files. I guess I have to find a way to make them into another format.
Thank you for your feedback! Unfortunately, the JP2 (JPEG 2000) format is not supported by most web browsers, which can result in broken images. To ensure compatibility across all platforms, I recommend converting your JP2 files to a more widely supported format, such as JPEG or PNG.
Best regards,
Yea I did convert the images into another file format, would just have been nice not to do it. Yea I guess it is not such a used format.
I found an app, for windows that did it for me and can do batches of files for free – I’ll just turn on my computer and find the name if anyone else might find it useful.
It is free and it is called Irfanview – inside the app, push B or find it in the menu. Batch conversion 
thank you for sharing 
So what happens if you ever update this plugin? Everyone here should know that if the author ever updates it, it will delete their entire gallery. Storing user data in the plugin folder is absolutely bonkers, that’s what wp-content/uploads is for!
Thank you for your feedback! You’re absolutely right—it’s generally best practice to store user data in a directory like wp-content/uploads to avoid any loss during plugin updates.
The good news is that you can easily set a custom storage path outside the plugin directory by navigating back in the folder hierarchy using ../../. This allows you to specify a folder elsewhere, such as within wp-content/uploads.
We’ll consider making this clearer in the documentation to ensure a smoother setup experience. Thanks again for raising this point and helping us improve!
A question, can I search by name in different albums at the same time, or do I necessarily have to enter the album to filter?
Hi
Unfortunately it only searches in the current folder, since it is the loaded one (it doesn’t search inside all albums)
Best, David
Hi is it possible to have a few albums in a gallery where only one of the album has image descriptions? I can only add one thumbnail template for the complete gallery. If I only give descriptions to one of the albums (images) in the gallery, all other images are displayed with an overlay with ‘{{text}}’ on them.
Hello,
In the template, you can use an attribute named “hide_if_empty”, for example like this:
<span hide_if_empty="{{text}}">{{text}}</span>
Best, David
Thanks! Works like a charm!
Thanks for the response. I found my problem, it was to do with Linux file permissions. All set now.
Glad to hear that 
Please help! Wordpress does not install the plugin. I get following response in browser ‘the link you provided has expired’
done, this few times with clearing cache and restarting apach2.
my purchase code is.. b4032de5-01e0-4b9b-9b76-58b28e033c31
Thank you
Hello,
Did you unzip the plugin you downloaded from CodeCanyon? inside you’ll find a file named wp_auto_photo_albums.zip and that’s the one you need to upload
If not, can you try uploading it via FTP?
If still no luck, please contact me via email here:
https://codecanyon.net/user/castleplugins#contact
I’ll be happy to assist you 
The images inside folder now showing in sequence, even if i have added alphabets as per your documentation, please watch video i have attached below for your refrance & let me know possible solutions.
https://www.dropbox.com/scl/fi/w3nic42iqngstdesl2s1u/WhatsApp-Video-2024-06-05-at-18.26.27_3ff507bf.mp4?rlkey=mppvu0euwrknrleaxcukp9zpf&st=yubml2ly&dl=0Thank You
Hello,
Make sure you have the “thumbnails order” set to “By Name” here: https://imgur.com/a/Gc7dVtx
If still no luck, any chance you could show me a living example online? so I can take a look and see what’s going on
Best, David
Hello, the setting that you have suggested, i already did, but still the issue persists. so how should I give you the access?
Do you have it online? So you can send me the link?
This is the link where we have embbed gallery
https://theemperorsoldclothes.co.uk/gallery/image => a-MIX N MATCH TEAL COTTON PENCIL TWO PIECE 1.jpg name => a-RASPBERRY CORDUROY CLASSIC COAT text => Description 1 image => b-MIX N MATCH TEAL COTTON PENCIL TWO PIECE 2.jpg name => b-RASPBERRY CORDUROY CLASSIC COAT text => Description 2 image => c-MIX N MATCH TEAL COTTON PENCIL TWO PIECE 3.jpg name => c-RASPBERRY CORDUROY CLASSIC COAT text => Description 3 image => d-MIX N MATCH TEAL COTTON PENCIL TWO PIECE 4.jpg name => d-RASPBERRY CORDUROY CLASSIC COAT text => Description 4I hope this makes sense
i tried using this method please check the folder link below. Also, I have attached config.txt file.
https://theemperorsoldclothes.co.uk/gallery/#(coats|album)=/A%20-%20coats/D%20-%20Trapeze%20Coats/TEAL%20CHECK%20WOOL%20TRAPEZE%20COAT;image => a-TEAL CHECKED WOOL TRAPEZE COAT.jpg name => a-TEAL CHECKED WOOL TRAPEZE COAT text => Description 1
image => b-TEAL CHECKED WOOL TRAPEZE COAT 2.jpg name => b-TEAL CHECKED WOOL TRAPEZE COAT text => Description 2
image => c-TEAL CHECKED WOOL TRAPEZE COAT 3.jpg name => c-TEAL CHECKED WOOL TRAPEZE COAT text => Description 3
image => d-TEAL CHECKED WOOL TRAPEZE COAT 4.jpg name => d-TEAL CHECKED WOOL TRAPEZE COAT text => Description 4
image => e-TEAL CHECKED WOOL TRAPEZE COAT 5.jpg name => e-TEAL CHECKED WOOL TRAPEZE COAT text => Description 5
image => f-TEAL CHECKED WOOL TRAPEZE COAT 6.jpg name => f-TEAL CHECKED WOOL TRAPEZE COAT text => Description 6
Hello,
I see the order being applied correctly now, in masonry layouts the order is “Top to Bottom” first and then “Left to Right” like this: https://imgur.com/a/OCHimzl
If you want your images to be always ordered “Left to Right” then all your images must have the same aspect ratio, which the plugin can do it for you with this JS setting:
globalThumbRatio : '1x1',you can change the ratio to any value, for example 200×300
I hope this makes sense
Great Plugin! Thank you for your work! Are there plans to add webp support?
array('jpeg', 'jpg', 'png', 'gif')
then replace it for this:
array('jpeg', 'jpg', 'png', 'gif', 'webp')
and that’s it
THANKS!
Hello, I have a few pre-sale questions -
1. Is this plugin still maintained? The last update is in 2020. 2. Can I add descriptions to each image? I want to describe each individual image from the album using a few sentences. 3. Can you confirm if the plugin works with the latest version of WordPress?
Hello,
1) Yes it is
2) You can use a .txt file in order to add extra information (like a little description), here are the docs: https://www.castlecodeweb.com/wp-autophotoalbums/documentation/#conffile
3) Yes, it works with the latest version, the live-preview demo is actually using the latest WP version
Best, David
Pre purchase question.
Is there any option you can add ad space on light-box? something like this https://prnt.sc/uqdb5P8jEMIw . we what to display ads on the popup when someone click on single image.
Thanks
Hello,
There’s no option for this, but It is possible, but it required JS knowledge, since you need to customize the lightbox/popup through the template and style it with CSS
Best, David
Hello we wanted to update the PHP version to 8.x but when I am doing this I get the following message: PHP Fatal error: Uncaught Error: Non-static method AAMRG_Options::add_menu_page() cannot be called statically
Hello
Do you have the latest version of the plug-in?
Best Regards
Can you add an option to duplicate albums? THANKS
Hello,
We will consider it for an update, but meanwhile you could export the desired portfolio, and then import it 
Can I use this plugin on more than 1 website? I mean after single purchase? Is licence valid for multi website?
Hello,
You can only use 1 license per end product, here’s more information: https://codecanyon.net/licenses/standard
Licenses are defined and provided by CodeCanyon
Best, David