137 comments found.
Hello, Can your plugin export and import image alt tags and descriptions?
Hello,
Thank you for touching base with us and showing interest in our plugin.
You can export/import the image paths using our plugin.
Thank you
Hellom, thanks! So the answer is no, right? Image patch are very different from image alt and description :/
Hello,
Yes, it is right that does not exist in the plugin.
Regards,
Hello, I see, thanks. Okay, if I move on from this, a second question: when exporting and importing products: can I select wich custom attribute to export or import? In your video, I see no example for this. For example, I have installed one plugin that stored a lot of custom product meta data. I want to clear those before importing. Is this possible?
Decided to test your plugin. Unfortunately once I want to export something I ee just a never ending loading. Would like to check this link, but it’s 403 forbidden it says: “Please mind that your server can have a low execution time and low memory limit. Learn how to increase it”
Hello,
There are filters available in the plugin where you can include or exclude the attributes, but not from the third party plugin.
Regarding the export loading issue please increase your server execution time as the script stops working due to low execution time and cannot export the data for you.
Thank you
Already done to 4800, also memory limit is high. I’ve contacted you via email, let’s hope we can fix it! Thanks!
Hello,
Can you please share the ticket number, so we can check the status of your ticket.
Sure, many thanks: # 663693
Hello,
We have checked and support is in touch with you via the support portal, so please communicate with them via the support portal and they will take care of it for you.
Thank you
Can i make and automatic export with a cronjob? And can i choose the folder in which the file Will be placed in?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no option of automatic export in the plugin.
Thank you
Hi, pre-sales q: is there a limit as to how many products or product variations can usefully be imported? Setting up a store with only about 30 products, but each product with bewteen 100 and more than 1000 variations, created from up to 5 product attributes. Thanks!
Hello,
Thank you for touching base with us and showing interest in our plugin.
There is no limit in the plugin, the limit depends on your server’s memory. The other thing is you have to first export the file from our plugin and then arrange the tables as per the exported file to import the file using our plugin. If you are using thrid party file to import our plugin will not do this.
Thank you
Hi, I purchased your plugin, it’s a wast of time. It break my website immediately. it shows a message ” invalid header”.... I restored my website and requested a refund. I really need a working plugin which allow me to export and import products. so issue a refund now and when you fix your plugin we can give it an other try. Thank you
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
what I need: - import and export products including their images and variants and meta data. if you fix your plugin, it will be allow me to import and export products with their images, variants and meta data..?
If so, then I can give you access to my website to fix your plugin, if your plugin not offer these then issue a full refund. Thank you
Hello,
Our plugin imports/exports only the image path, not the entire image. For physical image imports, use our scraper plugin. Our plugin also imports/exports variants and metadata. To import data from another site, export the file using our plugin and set the layout accordingly. Custom layouts may not work with our plugin.
Thanks for your understanding.
Ok, so please cancel my license and issue a refund. No need to fix the plugin since it dont do what we need. The woocomerce import/export already export data. but Im looking for a plugin that allow to export/import the product with all it’s content including images etc.. So issue a refund please.
Hello,
We never mentioned in the description that you can physically imports/exports the image. We also mentioned in the comments that only the image link will be imports/exports not the whole image.
We don’t deal with the refunds on the comment section. If you have issue with the plugin, please contact with the support team at support.extendons.com and they can take care of the issue for you. If you want a refund, Please open a refund request and our concern team will proceed further. The Envato support team can also take care of it for you.
Thank you for understanding!!
first of all the plugin not works. 2nd, you asked me to open ticket to fix it, I asked you if the plugin will export and import products including the product images and what does export and import is COPY PAST from one store to another store. since you said it wont export images then no need to wast time opening a ticket. I hope this help. SO please cancel my license and issue a full refund without complicating things more and more.
By the way, you said your scraper plugin will export products including the images and all data of the product including meta data and variants, if that “scraper” plugin will do that exactly, I can buy it. that what I need. so confirm and refund me for this this plugin and let me order the other plugin but make sure it will works. What I need is : COPY PAST (export/import) product from store A to Store B, Thats all.
Hello,
The plugin does not work for you that is the reason we asked you to contact support. As mentioned plugin imports/exports the image path, not the physical image.
The scraper plugin imports product titles, images, descriptions and prices only.
Also, We don’t deal with refunds in the comment section. If you want a refund, Please open a refund request and our concern team will proceed further. The Envato support team can also take care of it for you.
Thank you for understanding!!
you repeat the same thing. since the plugin not suite my need and not do what I need so why you refuse to issue a refund????? this is horrible service. I paid you to EXPORT/IMPORT the products so it will do what I need. So simply refund without wasting more time.
Hello,
Yes, we are repeating the same thing because we do not handle the refunds in the comment section, please contact the Envato and concerned department will take care of it for you.
Thank you
Hi.
I am interested in your plugin. I would like to know: 1. Do you export and import products with their attributes? 2. Do you export and import product orders with attributes?
Greetings.
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- Yes you can import/export the products attributes with the product.
2- No, you cannot import/export the product order with the attributes.
Thank you
Hello, I am using Woocommerce as a food store. And can I IMPORT the Menu to this store with Excel? Meals-FOOD category Name of dishes Description of the dish meal price PIZZA SIZE example:(28cm-32cm-36cm-48cm) Sauces for dishes (extra option) Is it possible to load these into 1 excel file with this script?
PIZZA EXAMPLE WEB : https://ankergrill.ch
Hello,
Thank you for touching base with us and showing interest in our plugin.
You have to first export the file using our plugin, then follow the template to import the Excel file using our plugin. If the template of our plugin not followed, then the plugin cannot import your Excel file.
Thank you
hello: can auto export orders each 5 minutes to excel file ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no option for auto exporting the orders in our plugin.
Thank you
Pre-sales Question does this plugin import all categories as well as products with attributes and variations? Thank you
Also what is the difference between this plugin and WooCommerce Product Import Plugin – Import Export Products in CSV
Hello,
Thank you for touching base with us and showing interest in our plugin.
Import export products only deals with products CSV import export deals with importing Products, Categories, Customers, Orders, Review, and Coupons
Thank you
Hi We have over 700 products that need moving from one site to another, the issue is that some file names are the same but have been obviously uploaded with different dates (months, years), so the URL paths work.
When we use export and import from WordPress, WooCommerce products page and import them, the upload date is the same on all images, so some URL paths are the same and cause issues due to the same file names.
Does this plugin export and import the image upload years and months folders?? Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
No, it doesn’t. The images uploaded years and months will be taken at the current server date and time.
Thank you.
After installing and activation: “The plugin does not have a valid header.” What’s that?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going, please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Plugin isnt working even with the code define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going, please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
sample import coupon please
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
Please create a ticket at our support portal on https://support.extendons.com/index.php and support member can share the file with you as we cannot attach the zip file here.
Thank you
hello I searched my question before asking but I did not find a clear answer so.. When I export a Customer and then import it on another woocommerce installation, will his password be the same as before? So is this plugin able to transfer ustomer passwords as well? Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, our plugin export and import the customer with the same password.
Thank you.
I am trying to export a category of only 74 products. Have been waiting 1 hour and 14 minutes. My max execution, memory, etc are set very high https://prnt.sc/zjub6WpJXykO
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi,
Is it possible to export WooCommerce products filtered by tag?
We use tags to mark products for various shopping holidays like Black Friday, Easter, Valentines, Christmas, etc. and need to export these products to share with sister sites that need to import the latest products, prices, discounts, etc for each shopping holiday.
In the product description I did not see reference to filtering by tag value… I am hoping that I missed this or that it might have been added in an update to your product.
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, our plugin has no functionality to export the products by tag.
Thank you
Hi, The plugin Woocommerce csv import export plugin, just installed don’t export product data as SKU, Price etc. Export only standard article wp fields…
Hello,
Thank you for choosing Extendons as your woocommerce provider.
This is not a bug, actually our plugin generates an excel file and the price, SKU, etc are located in the group of the row. See the attached screenshot.
https://tinyurl.com/2lqgq7t9Thank you
Hello I have now seen this peculiarity of the file that I had exported. All the product fields appear in a very messy way in the group and this will make consultation and massive modification really difficult.
As I am now interested in importing, now you should suggest me which template I can use to import products. I don’t understand how I can structure the import file, looking at the sample file with the group in the line. Please tell me which columns and in which order I have to compose the product import .xlsx
Hello,
If you want to prepare or structure the excel xlsx file manually then this is not possible for you because our plugin is generated and accepted its own format and this format is generated dynamically so if you want to use our plugin then you can install the plugin on the source site and target site and export the data in the source site and then import this source site excel file to target site then it is accepted otherwise it is not acceptable.
Thank you
You said 7month ago : “You can find the plugin tab in the woocommerce->settings->import/export”.
Just bought this item, looks great but 1 hour lost because of wrong/old doc information into ZIP … PLEASE UPDATE YOUR DOC include into the zip
Hello,
Thank you for choosing Extendons as your woocommerce provider and apologies to hear that you are having issue.
We can update the doc and will update on the Marketplace as well.
Thank you
Just bought the plugin… installed, activated… not appearing in the admin area as shown in the video (Import / Export). Can’t find it at all… looked at tools, settings etc.
Hello,
Thank you for choosing Extendons as your woocommerce provider.
You can find the plugin settings in the Woocommere->Settings->Import/Export.
Let me know if you have any further questions.
Thank you
Trust me… it’s not there…
Will reinstall, maybe something went off
Hello,
Try it by reinstalling the plugin, but if you still have issue in finding the plugin on your site, once check the file upload size of your site.
If the issue still persist then feel free to contact the support at support.extendons.com.
Thank you
Now it works… but when I try to import Could not import all data because your server have low execution time, so import process is aborting. increase server max_execution_time and then retry! – max_execution_time is set at 1000 and there are just only 51 products…
Hello,
Please contact the support team and they can guide you properly.
Thank you
Didin’t got any response to support request. plugin don’t work.
Hello,
Thank you for the purchase.
Let us know the ticket number? So i can check the status of your ticket with the support team and will let you know accordingly.
Thank you
