2850 comments found.
Urgent Support Request for Purchased Product
I purchased your product two months ago. At first, I encountered an issue and opened a support ticket, but I never received any response. Eventually, I managed to resolve that problem on my own.
Now I’m facing a new issue. When I click “Add Purchase,” it does not save. I have carefully checked every step of the process, and even if something were incomplete, the system should show an error message—but it doesn’t show anything.
I’m also unable to find a direct way to contact your support team. Please look into this matter and help me resolve it as soon as possible.
Hi, our support ticketing system is working. Can you please open ticket and share ticket id in this thread?
https://support.themes-coder.com/logintickets/1946 check last riply, first issue i solve
Dear Support Team,
I purchased this product 4-5 days ago, and during installation, I am stuck at the final step where nothing is working. I urgently need this to be resolved for my business operations.
However, despite contacting support, it has been 3 days and I have not received any response. This delay is causing me serious inconvenience.
I kindly request you to look into my issue immediately and provide a solution as soon as possible. I am expecting prompt action from your team.
Thank you
Hi, please share your ticket Id and also please share server cPanel access for quickly fix the installation issue. Thanks
your support systame very very slow and critical
Please share you support ticket ID. Thanks.
at checkout a valuable information such as Phone number is not collected…Meaning no plans for SMS Notifications integration. Am out.
In next time update we shall add phone number option. By the way Twilio sms service all added for login with phone option.
In admin we managed different options for login and login form working accordingly.
The updates kills the code here are the error
-After payment redirect to orders page is not working -Cart value is still showing after order complete -After remove product ,its still showing value in cart - After update cart qty its not showing exact value first time (after refresh its showing ) - After login that cart value is not showing which i have added to cart
Hi @itadviser, new update is almost ready and we shall able to release it within 2-3 weeks. Thanks.
Not worth it I make it fix with my developers also razorpay code was not working too much issue there.. And to remove cart after checkout we use cron jobs as u set … Now all set thanks for reply
I wasted my time searching for errors and trying to fix them, only to find out that the file app/Jobs/OrderProcessed.php was deleted from the source code. That’s why the order logs are not being saved. Why did you delete the file app/Jobs/OrderProcessed.php?
Hi, orderprocessed.php file in kundol/events folder. Can you please share your server cPanel access to see the issue on your server end?
Please open ticket here: https://support.themes-coder.com/
Thanks.
I am trying to log in to create ticket via https://support.themes-coder.com/login but I got an error { “error”: “invalid_request”, “error_description”: “Wrong RedirectUri provided” }
Hi, you can email your concern at sales@themes-coder.com
I sent an email since yesterday, but I have not gotten any response
Hi, please check email reply. Thanks.
I replied to the email since 2 days ago, but till now it has not been fixed
We did not received email due to some issue. Can you please open ticket here: https://support.themes-coder.com/ and provide credentials, server access on your ticket. Thanks.
Support website working now, please open ticket. Thanks.
How can watch dashboard in ar lang? What I will got when by this app . And cad edit on efery string
Hi, our item supported RTL layout, you just have to add rtl class in body tag class and it will switch the layout to RTL.
You can see this image. https://www.dropbox.com/scl/fi/kujpyk17fu5gov8jkbtvy/rawal-screenshot-rtl.PNG?rlkey=z0dtk9f3qumn66672r734dcq5&st=rz2emn40&dl=0Why is it? Your documentation is actually useless it’s just a beer minimum of installation and . It seems like i does not have full access to the admin panel, even when login with admin account. What sense does that make?
Hi, please open support ticket and let us know with screenshot, so we can able to guide you. Thanks.
ticket #1943
Dear themes-coder Team,
I hope this message finds you well. I am reaching out to address some challenges I’ve encountered with your documentation.
Firstly, the documentation does not provide clear instructions on how to edit the website’s categories. It would be helpful if more detailed guidance was provided on this topic.
Secondly, I am unable to locate information on how to modify the footer, particularly the section where the copyright notice is displayed. Specifically, I need to know how to edit the text that currently reads “website.com” at the bottom of the website.
I believe improving the documentation with more comprehensive instructions would greatly benefit users like myself. I would appreciate any assistance you can provide in locating these features or updating the documentation accordingly.
Thank you for your attention to this matter.
Best regards, Sabastian
Copyright © 2025 Website . All rights reserved v7.0
Hi Sabastian, please open ticket and share your concern on our support portal.
https://support.themes-coder.com/Hi, plz how to change the theme color (Rawal script)?
You can change color from admin panel under Website Setting > Theme Setting
HELLO I JUST PURCHASED YOUR PRODUCT WHEN I INSTALLED IT I NOTICED THAT THERE ARE MISSING LINKS LIKE BUSINESS SETTING AND MOBILE APP SETTING? AND SO WHY?
Hi, did you buy other mobile items which are associated with this item?
https://codecanyon.net/item/flutter-ecommerce-universal-ios-android-ecommerce-store-full-mobile-app-with-php-laravel-cms/31137293?s_rank=1 https://codecanyon.net/item/ionic-ecommerce-universal-ios-android-ecommerce-store-mobile-app-with-laravel-cms/20757378Please open ticket https://support.themes-coder.com/help-center and share ticket id. Thanks.
1942
1942
Rawal – All in One Laravel Ecommerce Solution with POS for Single & Multiple Location Business Brand. NO I HAVE NOT PURCHASED ANY OTHER ITEM ASSOCIATED WITH THIS ITEM , TICKET ID #1942
This item is only for website, so no need of mobile app settings. Once you will buy mobile app item source code then you need this settings panel. Thanks.
I’M TALKING TO YOU ABOUT THE SCRIPT I PURCHASED Rawal – All in One Laravel Ecommerce Solution with POS for Single & Multiple Location Business Brand IN THE DEMO VERSION ON THE DASHBOARD https://rawal-admin.themes-coder.net/admin/bussiness-setting THERE IS THE LINK FOR THE BUSINESS SETTING AND MOBILE APPLICATION SETTING https://rawal-admin.themes-coder.net/admin/app-setting YET ON MY DASHBOARD I DON’T HAVE THIS WHY?
Hi,
Please share your website link and admin link with credentials on ticket, if possible then please share cpanel access.
Thanks.
If I use this software, can my customers only create stores on subdomains or can they also create on their own domains?
This is for one domain, for each domain you have to buy new item license. You can create SAAS based site for customers and setup script manually for each subdomain/domain. Thanks
Can you add a Midtrans payment gateway feature and also a notification feature when I buy this?
I have bought this one of yours https://codecanyon.net/item/ionic-woocommerce-universal-ios-android-ecommerce-store-full-mobile-app/21561737and I want to buy this too.. can you help me?
Hi, yes please buy this item and open ticket with us, we just charge $50 for payment gateway integration. Thanks
Hello,
I purchased a script a while ago and set it up on a domain, but I’ve lost access to that domain. I would like to know if it’s possible to change the domain and set it up on a new one. I opened a support ticket over a week ago but haven’t received a response yet. Could you please assist me with this issue?
Thank you.
Hi, please share your ticket id. Thanks.
Thank you for your prompt support and assistance in resolving the issue. I really appreciate your help
Hello sir
1) can we give monthly base subsrcition. If yes can vendor add their own rider
No, this feature is not present. You need to customize item source code to achieve these features. Thanks.
can your team customize it for m e
You can email at sales@themes-coder.com and share your full project requirements.
i Purchases this script recently, this script don’t have proper documentation and lot of errors in code.
how can i contact you?
i hope reply from Author or Refund me.
Hi, please open ticket here: https://support.themes-coder.com/ and share cPanel access to check setup issue. Thanks.
Please try again, our support system is working.
https://support.themes-coder.com/help-centerYou can also email to our sales department, they will forward it to support team.
sales@themes-coder.comA few questions – How do you change the “owner” information? How do you make it when adding a product category, the information is not required? example – “The category slug field is required”
Hi, you can update owner information from edit profile option. For changing owner email, you need to change it from database admin table.
Slug are required for SEO friendly url and it will be unique.
If you don’t have development experience and need freelance services, you can email us at sales@themes-coder.com. Thanks.
Man, none of your demo link work.
Hi, we shall update demo website and demo application tomorrow. You can check item source code. Thanks for your patience and support. Thanks.
Created ticket 1 week ago (March 27) but did not get reply till now, Ticket #1930 Request developer please reply on my ticket
You need to improve Your Support, 7 days are more than enough to reply on a ticket!
HI, please check ticket reply. Thanks.
There is no website.php file please check screenshot. Also not able to open page, please check https://your-site.com/admin/languages
support system is very bad, please do my refund I had open ticket but did not get reply yet, it’s 15th day of my reply
Hi, please check ticket reply. Thanks.
is this multivendor or single?
It’s for single website store, for any help or query you can email open ticket here: https://support.themes-coder.com/
For any kind of customization services, you can email us at sales@themes-coder.com
We shall launch multi vendor store soon. Thanks.
I put in a refund request days ago. I am now reaching out to Envato support. Very Unprofessional and slow to respond. Script never got past install screen
Please open ticket here and share cPanel access with us to check installation issue on your server and help you to install it quickly.
https://support.themes-coder.com/I bought this almost a week ago and still no assistance even after putting in a ticket.
Your support is so bad that I highly do not recommend any business owner to buy from you it is not funny at all. It’s bad unprofessional and by far the worst I’ve ever experience by any developer
Please check ticket reply. Thanks.
This was purchased almost 2 weeks ago and you respond almost 2 weeks later saying this work when it did not. It took you 2 weeks to help assist with this and then have the audacity to put this on a subdomain which isn’t our direct wareshouse URl.
Just because you chooser to run your business and treat other business owners around the world like crap with unprofessional assistance is not acceptable by anyone. Because of your lack of professionalism you delayed our warehouse setup by almost 2 weeks. It shows that you are a sorry cold hearted person.
We are away due to holidays, also installation is not part on item support, but we have setup it on your sever. Thanks.
WE ARE A BUSINESS. WE DON’T CARE ABOUT YOU BEING ON A VACATION. WE PURCHASED FROM YOU ALMOST 2 WEEKS AGO AND YOU DID NOT ASSIST US IN OUR BUSINESS WE ARE BEHIND SCHEDULE BECAUSE OF YOU AND YOUR UNPROFESSIONAL BUSINESS HANDLING. YOU HAD THE AUDACITY TO PUT THIS ON A SUBDOMAIN AND ITS NOT OUR WAREHOUSE URL. WE CAN’T WAIT AROUND FOR YOU AND YOUR UNPROESSIONAL BEHAVIOUR. OUR BUSINESS DOES NOT STOP BECUAUSE YOU DID NOT ASSIST AFTER WE INVESTED IN YOUR SCRIPT. WE HAD TO MOVE ON TO A DIFFERENT SCRIPT. IT’S BUSINESS
Hi,
Installation is not part of item support. Please check this url.
https://codecanyon.net/page/item_support_policyWe only provided code/script for developers for their client, for any professional services you can hire us freelancer. We provided development services at $30/hour.
Thanks.
