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Support for Rawal – All in One Laravel Ecommerce Solution with POS for Single & Multiple Location Business Brand

Support for Rawal – All in One Laravel Ecommerce Solution with POS for Single & Multiple Location Business Brand

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themes-coder supports this item

Supported

This author's response time can be up to 5 business days.

Popular questions for this item

Important and Popular Questions

  • We provide free installation service if you purchase an Extended License, The installation service is specifically for Server/hosting that goes with Cpanel or WHM. If you are using VPS, you need to install Cpanel or WHM. We do not provide installation service on unmanaged Servers. If you purchase an extended license or get installation service separately your domain needs to be pointed to the hosting on which we can perform the installation.

    Note: Our Item is based on the Laravel framework so the folder path should be /public_html. You should not install it on a sub-folder, Using a sub-domain is better than a sub-folder. (We will not install our Item on sub-folder).

  • What is the difference between a Regular License and an Extended License?

    Explanation: In a Regular license you will get complete item source code. But we will not provide technical support if the item is not supported as per Envato policies. If the item has source code issues and that issues exist on our end as well we will provide assistance in that matter and the issue will be resolved in the next upcoming update.
    In an Extended license, we will provide installation services for items on the Server so that you have do not have to pay 100$ for installation service separately. In both Licenses, we will provide complete source code. The same principle will be applied to the extended license for support policy.
    If you want to create multiple end-products you typically cannot do so with an Extended License or Regular License, since both are limited to a single end product. In this case, you will need to purchase a separate license for each end product. You can review FAQs mentioned by Code Canyon.

  • When you customize your Application/Website. Your item will be excluded from support as we do not provide support for customized Items

  • We try for a fast reply to all our tickets, but as described on our support panel, response time may take up to 3 to 5 business days. Too many issues/features questions that do not include in the support service will slow down our reply time. Please investigate yourself before opening a ticket or posting a comment and read the documentation we have explained the installation process with FAQ. Documentation will be provided when you will buy the purchase code. You can also check the documentation in the Item Description of the relevant item that you are going to purchase.

  • Before asking/opening tickets on https://support.themes-coder.com/help-center , please check our documentation. We have explained all the essentials guides. https://themes-coder.com/help-center/ also, you can check our FAQ section in our documentation you will get a fast reply than opening a ticket as we have mentioned the most common issues that our customers had faced.

  • Please do not ask for support in the comments area and do not paste source code issues with screenshots or video URL links. Usually, you will get the answer. Please open ticket on our support system, because when you open a support ticket directly you will be assisted immediately, in this case, we BOTH saved our time.

  • Try our demo front theme and admin panel for free, we can clarify anything before purchasing our item. You can also ask pre-sale questions in the Comment Section.

  • You cannot get a refund once the item has been Purchased in any circumstances, check Envato Refund Policies

  • We are open from Monday to Friday. We do not work on weekends. If you submit a ticket on Friday evening we will try to reply to that on Friday but due to the time difference, it can be replied on Monday. The same case will be applied to the comments section.
  • Read all things mentioned above before purchasing our item or requesting item support.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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