512 comments found.
Hello,
This is the support dashboard. When I log in to support, there is no place to open a new ticket. Please assist. I have asked this a couple of times before. NO PLACE TO OPEN NEW TICKETS!!!!
https://ibb.co/djWYmFhYour support period has expired – If you renew your support, you will be able to open up a support ticket through : https://themesic.com/support/ticket/new
Hey, I can’t send or receive any emails. I have gmail adress and all is perfectly set up : I activated IMAP on gmail and I set “imap.gmail.com” and SSL on settings. Can you help please ?
You need to open up a support ticket within support area. Team will help you with the issue you are locally facing.
I just did
After reading multiple comments from other buyers I am here to ask something very important:
I purchased this module and my Outgoing email is working fine. However, Incoming is not working. I read few comments saying Any Codeignitor Developer can help. However, IMAP file itself is missing “php-imap” my developer installed from composer but still receiving emails is not working.
I enabled, Two Step Verification, Enabled IMAP, Enabled, Low Secure APP, And all the other options available from Gusite to connect the same. Still this doesnt work, I raised multiple tickets to get things resolved but I must says you guys take ages to respond to that ticket and circle me around with more questions which I am not going anywhere. Please help.
This author’s response time can be up to 2 business days, as clearly stated in the support tab of the salespage.
Please bare with the team for a reply – support team is going to help you with the issues you are locally facing.
Hey
Will that work with your Saas Module ?
Thank you
Our SaaS module allows third party modules to be included in the Plan Management, making them ready for activation.
Perfect so all my clients will have access to mailbox ?
Yes, as long as Mailbox is active at your tenant’s installation with the respective license, it will work fine – you just have to make it available at the Plan, tenant is signed up with.
Thank you my friend. Regular licence is enough for all your modules ? including SAAS module ?
A regular license can be used in SaaS module, as its purpose is to create a SaaS business environment.
Individual modules can use separate licenses for each copy or an extended one.
Here’s CodeCanyon’s licensing policy: https://codecanyon.net/licenses/standard
I would like to know if it is possible that the module would enable two-way IMAP communication. So that the display of received and sent mail would be identical in Perfex CRM as, for example, in MS office?
This is an one-way communication module. While it can be customized in order to provide a two-way IMAP sync experience, this is not a factory default setting.
Can you help me arrange two-way IMAP communication after purchasing the module?
Thats something for which, custom development is needed and unfortunately it is not covered within the support pack of this item’s purchase.
Every CodeIgniter developer could help you through.
Hi, the inbox can received email but unable to send out email. What shud I do
You need to open up a support ticket within support area. Team will help you with it.
Hello -
I have the latest installed and seeing css in the left menu link which is breaking the mailbox menu link display:
Mailbox 24
— Is this something you’ve come across and if so what is suggestion to fix.
Thank You.
Hello.
That shall not happen.
Please raise a support ticket within support area and our team will help you with the issue you are locally facing.
Thank you -
I have created a dev instance for stage for you but I am unable to apply my license. How can I apply my license to activate in dev instance?
You need to flush your license key first through our support portal’s license reset system. Every license can be used in a single instance.
Is it possible to convert emails to tickets? or tasks?
Our team will release an update soon, that allows Emails to be converted to Leads and assigned accordingly.
Tickets and Tasks are not under a big demand at this time, so their implementation will be done in a future release.
Version 2.0.3
-New Feature: Emails can now be assigned to Leads (Assign to Lead button) -New Feature: "Conversation" tab in Leads view, that includes all assigned emails -New Feature: Email conversations can now be converted to a Support Ticket
FYI: Our last update introduces Convert Email to Task feature. Convert emails to Leads and Tickets is already here!
How to unlock email field, I need to put another email there..
Please raise a support ticket, within support portal, in order to have your technical question answered by the support team. Its sales here.
Good morning, please, I appreciate my license being released. I’m going to proceed with upgrading our domain to a new one, along with a fresh installation.
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
Good morning, please, I appreciate my license being released. I’m going to proceed with upgrading our domain to a new one, along with a fresh installation.
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
Good morning. We sent the emails but you will not receive them. We have carried out the installation as you say, but it is impossible. We would appreciate a solution. We take this opportunity to tell you, this module has email tracking. Regards
Good morning.
Please open up a support ticket within support portal, in order to receive a reply at your technical questions.
Its sales here, we cannot provide you assistance in technical questions/issues.
I’m not asking you for support. But its module functions. I don’t understand why I have to buy support, when the module doesn’t work. If you have another way to correct the error, we would appreciate it if you could notify us. Well, it doesn’t send any email. And we have bought him to do it. All the best
In which error are you referring to? Our module shall work just fine – the same way it does for almost two thousand purchasers.
If are facing technical issues and you are asking for our assistance, you need an active support pack, according to the marketplace terms.
Alternatively, you can troubleshoot your local issue with the help of your developer/hosting company.
Thanks for the understanding.
If we are among the 2000 m, we regret to inform you that 1999. Because ours does not work. However, we are going to find out why. Since we see that it does not give us a solution. Don’t worry, we understand. All the best
Is this works with SAAS ?
Depends on what you mean.
Are you referring to a module of our team? A module of another vendor? Another SaaS System?
Hello pre-buying question, Does it work with proton mail?
It works with every IMAP-based email service.
Hi. Can you add multiple email accounts?
Each staff member can connect his/her own IMAP account, ending up in multiple accounts monitor (one per staff member account)
That’s Great. But also can admin manage all emails?
Private Inboxes are supposed to be used there – every staff member can access his/her own emails only.
Hello, After I updated the PerfexCRM at the latest version (v. 3.1.1), I no longer receive emails in the inbox in the Mailbox. I updated the Mailbox module to the latest version but the issue persist. Sending emails works. Thank you!
Hello.
That shall not happen, unless you face a support issue there. Please open up a support ticket within support portal, so our engineers can help you.
It seems I can’t open a ticket, probably because my support period has expired.
Pre sales question:
1. If i setup mailbox for everystaff and when they compose the email from which email id will the email be sent? as per my understanding the mail will be sent from the main email account not staff email account.
2. If i use your advanced email setup with mail box will the mail then be sent from staff email account?
3. we use google workspace will this module work there?
Hello.
Outgoing settings of Perfex is being used for sending out the emails.
Advanced Email System nodule will. Override this behavior, yes.
If your Workspace account allows IMAP remotr connections, it will work fine.
Thanks for the quick response.
is there a way i can test this if it works of workspace. as I have to be sure
Our module works with every service that ia providing IMAP server acces. Just ensure that you have unrestricted IMAP access in your account.
I deactivated the add from one domain and transferred it to another domain and activated it, but unfortunately it did not activate Is this a problem? How is it activated?
If you disconnected your license from the first domain, it will be ready for activation at the second one.
If you face any issues activating your license at the new domain, kindly drop us a line, through our profile’s contact form.
Your coding skills are truly impressive! Despite the complexity of the project, understanding and modifying your code was straightforward. Great job! We provide services in the web tasarım industry, and we are very pleased to be working with you.
Thanks for your kind words.
You can also leave a positive review about your experience with us, by rating our item: https://codecanyon.net/downloads
