1080 comments found.
Hi there, could you please let me know If I can integrate the CURCY plugin with this SEO Tools Script https://www.verzex.com/seo ? Thank you in advance.
Hi,
Thank you for reaching out to us.
I would recommend testing with our free version first: http://bit.ly/woo-multi-currency
They should not affect each other. Please try if there’s any problem while using our plugin and the SEO plugin.
Best regards.
Hi
I just renewed my support license for this plugin. But it says, on your site, that I don’t have any active support license?? So I can’t submit any tickets.
Im about to update the plugin – but I’ve spend multiple hours figuringin out how. The Auto update key won’t work. So I renewed the license, because I thought this was needed, to get the latest update. Didn’t work.
Now I can’t event contact you through your ticket system, but I did extend the support license?
Please help me out here. I’m getting crazy and sending money your way, but still no access to auto updates and your ticket system…
Hi,
Thank you for reaching out to us. I’m sorry to hear the troubles!
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction.
I’ve just taken a brief look at your license and see that it expired in 2021, so you’re correct to renewed it. Please try the instruction I sent above, let me know if there’s still any difficulties processing it.
Alternatively, you can always create a ticket on this Forum, it’s for all users: https://villatheme.com/supports/forum/presale/
I hope this helps. Best regards.
Hi Angela
I did renew it – here at Themeforest. I dit that yesterday. But it still says expired on your website (Villatheme). I followed that guide 3 times yesterday. It didn’t work.
So what do we do from here? I did pay to renew license.
No, I meant reauthenticate the plugin license on our system to sync the new Item Support duration. Can you please open a ticket on this Forum: https://villatheme.com/supports/forum/presale/
I’ll check it for you.
The forum is for all users, no worries.
Ticket created. Please have a look at it ASAP 
Our plugin won’t work because of outdated version.
Hi there, The system will calculate automatically the conversion of a cupon?
Hi,
Thank you for reaching out to us.
Yes, if you use WooCommerce standard coupons. Kindly check and let us know if you encounter any problems with the coupon conversion.
Best regards.
I bought the plugin but it says This plugin is incompatible with the enabled WooCommerce feature ‘High-Performance order storage’, it shouldn’t be activated. I still want to use HPOS. What should I do?
Hi,
Thank you for reaching out to us.
Version 2.3.0 of the premium plugin has been tested and confirmed to be compatible with HPOS. If you have also activated the free version of the plugin, kindly deactivate it and check again. In case the issue persists, please reach out to us on our support forum and provide a demonstration of how to replicate the problem.
Best regards.
If we change the rate from BDT to USD, it reverts back to the previous rate after some time. I tried deleting/uninstalling/reconfiguring the plugin. The problem is not solved in any way
Hi,
Thank you for keeping in touch with us.
Are you suggesting that the issue occurs in the backend where the rate is switched from BDT to USD, saved, and then reverts to the previous rate or in the frontend? Is this an uncommon occurrence?
We first tested on our end, and this issue does not happen both on the backend and frontend, in this case, please kindly implement the self-service guides to detect any potential conflicts, let’s confirm with us.
Best regards.
Hello,
I would like to buy your plugin, but a few presale questions.
I am using WooCommerce and I am only selling in Turkey. My client wants to add the prices in US dollar on the backend and show in Turkish Lira on the front end. The payment gateway only accepts Turkish Lira too. I am not sure if it will work with your plugin as checkout currency is a pro feature.
Will your plugin work for this set up? Also, is there a refund option? As you say try premium version in the dashboard. How does trial work? I am already using free version, but in some browsers, I still see the prices in dollar. I am using Redis Cache and WP Fastest Cache.
Thanks!
Hi,
Thank you for reaching out to us.
You will set the price for products in USD.
In the plugin > Location, set TRY to appear for all countries (https://prnt.sc/VvQOdA-uzT_I).
In the checkout tab > Currency by payment method, set TRY for all payment methods: https://prnt.sc/I6EwAZ7ghYDM
Let’s clear all caches and check again.
Best regards.
Cross site scripting (XSS) vulnerability is discovered in Curcy 2.2 and reported by hosting provider. Please look into it.
Hi,
Thank you for reaching out to us.
We’ve emailed Patchstack about the issue. It only occurs when attackers have admin access, which isn’t a major problem. We’ll address this in a future update.
Best regards.
Hello, I have bought your plugin and we had a problem with our plugin “Extra Product Options & Add-Ons for WooCommerce”. If we want to change the currency, we receive that error code “Warning: Undefined array key “AUD” in wp-content/plugins/woocommerce-tm-extra-product-options/includes/class-themecomplete-extra-product-options.php on line 7520” Could you pls help us with that. Extra Product Options is an indispensable plugin for us
Hi,
Please take a minute to raise a ticket on our support forum, we will help to check this compatibility issue.
Our forum: https://villatheme.com/supports
Best regards.
Dear Villa Theme,
I’m using the Xstore Theme on the website I manage, and they recommended your developed plugin for multi-currency use. I’m satisfied with the plugin and its capabilities; however, I’ve encountered a problem that prevents its installation in a live environment for now. The issue is as follows: When I select the HUF currency, the shop prices appear correctly, even in the cart (ajax), but when I go to the Woocommerce CART endpoint or the Checkout, the currency reverts to EUR. The essence of using the plugin is to properly handle the selected currency within the Xstore template we’re using. This is currently not functioning! We need to resolve this, and I kindly ask for your assistance in this matter!
Hi,
Thank you for reaching out to us.
Maybe you haven’t enabled multicurrency on Cart and Checkout page. Can you share an image your configuration on Checkout tab of our plugin settings?
Best regards.
Hi all! Is compatible with LearnPress on Fixed Price?
Hi,
Unfortunately, our plugin is not compatible with LearnPress on Fixed Price.
Best regards.
Please, you can revoke my licences for superbin.tk and sensei.cf ? I can´t send to support with support expired.
Yes, please create a support ticket on this Support Forum. We’ll help you with the request.
You can open ticket on the Forum above without renewing Item Support, no worries.
and how can i make my post information or my reply private if i cant please make it private to appear to me and support only
and why in every topic appear to me This forum is for verified users only. Please verify to create topic or see replies here.??
Hi,
Thank you for reaching out to us.
The firstly created ticket is consistently made public, while for subsequent replies, there’s an option to create a private ticket https://prnt.sc/3cw1Q_g2CxwH. Additionally, we provide a secure information area on the site where data is completely secured, you can see How to send your site info
You can post the ticket above on the forum which means you already verified users successfully, please note that the premium forum is for premium users only.
Best regards.
Hello, i have sent to you all information requested , hope get a reply soon
Hi,
Our developer is currently working on your issue. We will provide updates through your ticket. Please continue to follow it: https://villatheme.com/supports/topic/i-have-a-problem-in-ajax-with-price
Best regards.
i’m waiting you, i think this is the first test for your support quality and time
3 days for now and problem not solved
tell me if you will not offer the support , i will request a refund your plugin make many problems in my website related to ajax
Hi,
We have resumed work after a day off on Sunday. We apologize for the delayed response.
Our developer are reviewing your ticket and giving a response shortly, please keep following the ticket: https://villatheme.com/supports/topic/i-have-a-problem-in-ajax-with-price/
Best regards.
Hello, it’s possible to add total compatibility with CheckoutWC? i need this plugin, but not see compatibility in the list of plugins.
Hi,
Our plugin – The premium version has been partially made compatible with WooCommerce Checkout by CheckoutWC, and it is listed on our compatibility list.https://prnt.sc/97BnPuK0pvlq
Best regards.
Hi there, do I need to set something special on the cache side if I want to use this plugin on hostings as WpEngine or Siteground?
Hi,
In this case, please use the feature “Use cache plugin” in the plugin > General
Please let us know if you experience any issues so that we can promptly address them.
Best regards.
I cannot request support on your website, it says my license is not active
Hi,
Thank you for keeping in touch with us.
I can see the licenses of this plugin expired on May 29th, 2021. If you have just renewed the item support or purchased a new license, authenticating on our system is required to post tickets on the premium version. Please follow this guide.
Best regards.
hello i need to know if at checkout i can receive orders in different currencies like usd kr but my main currency is euro… even if the order is placed and paid in other currencies (stripe, paypal) is it possible to show on my backend admin orders all in euro ? obviously at the currency rate of the day when the order was placed? is there a configuration to achieve that? thanks
Hi,
Thank you for keeping in touch with us.
1. Yes, it is possible to set euro as the default currency and allow checking out in other currencies like usd kr.
However, I am not sure if you want to display other currencies but only check out in euro at the checkout. Let’s clarify your meaning.
2. In the backend, orders will reflect the paid currency placed at the checkout. However, you can manually switch currencies for each order via Backend > Order editing page > Order action > Change currencies. Unfortunately, there isn’t an option to apply this change automatically to all orders.
3. The rate will be based on the exchange rate at the checkout time when the order was initially placed. The rate information is also recorded in the order editing page > https://prnt.sc/DPstMJu05AN9
Best regards.
hi so 1) yes euro default but other currency for checkout also 2) it is the problem i suppose an automated way to show all orders in euro on backend (due i have to compile fiscal documents) 3) ok
Hi,
Thank you for getting back to me.
1. Yes, it is possible, you have control over which currencies can be used for checkout: https://prnt.sc/cylwnrnCeN4E
2. Sorry, this feature is not available.
Best regards.
Hi, does the plugin support “Currency per Product”? Meaning I can have some products listed in USD and others Listed in EUR or NGN
Hi,
Thank you for reaching out to us.
In this case, you can combine the “Fixed price” and utilize “Don’t use exchange rate” (this is a premium feature), a currency should be set as the default.
Best regards.
Hi there, is it possible to hide button switcher on specific pages lke homepage and show it only on woocommerce pages?
Hi,
Please use the below conditional tags to display the currency switcher on WooCommerce pages:
is_woocommerce()
If you also want to display it on the cart and checkout page, use this conditional tag.
is_woocommerce()||is_cart()||is_checkout()
Best regards.
Hi Support,
I want to know if this plugin allows me to have 2 pages set with two different currencies.
Example. I have a website that caters to US and UK and I created two similar pages with a product list section on each. I want the US page to default to USD currency all the time and I want the UK store to default to GBP current.
Both pages have a ‘Visit store’ link. Is it possible to have the store show USD if the ‘Visit store’ is clicked on the US page and GBP if ‘Visit store’ is clicked from the UK page?
See website demo here https://bit.ly/3Qn4nED
Hi,
In this case, you can use our plugin’s currency conversion function based on the site language by combining it with WPML or Polylang. You can see this video.
Best regards.
hi regarding wp rocket implementation on your link i not find useful suggestions… as wp rocket said where there is curcy active foundamentally on the pages must be deactivated caching… so pratically is useless… or i do something worng? i try many setup but i not find the way to make it works with cache plugins. also using query string ?wmc-currency seems the pages are so solow to load other than curcy deactivated
Hi,
Thank you for reaching out to us.
Please ensure you deactivate the “Use SESSION” option and use the “Use cache plugin” option.
If it does not help, please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
hello my grace period is finished and i not renowed it also because never solved this issue also with your support so for me the curcy is useless…already developed using your suggestions but page are so slow so seems uncached… frankly i not want to spend other money for support not helpful for me… if you can try to solve or test my problem and the plugin will works i will extremely happy to pay for support and renewing
The Forum I sent above is for both free and pro users, you won’t be charged any extra fee to open ticket there, no worries.
Tell me the support is ended.. are you sur eif i make a question on forum someone will respond me?
this one on forume has the same problem i have but i cannot see the asnwer by support
“Hi, when I install Woocommerce Multi Currency, the default price appears sometimes modified. Example : I set the default price at 35.00$ CAD in Woocommerce, but the default price is displayed at 35.25$ CAD (or other amounts sometimes higher) when I load the website. When I switch to another currency and switch back to CAD currency by using the switcher, the default price is displayed correctly to 35.00$. I suspect it as something to do with the caching plugin WP Rocket that I’m using. Any ideas how to solve this ? Thank you,”
Yes, the Pre-sale support forum is for both free and pro users so you can definitely open tickets there, we’ll certainly take a deeper look for you. I don’t know how you created ticket, but if you’ve used “Request Support” instead of “Create topic”, please ensure you select the correct forum here: https://prnt.sc/7oBZLwyvB-9U
I’m sorry for the inconvenience, it’s just we need to take a direct look at the problem to detect. For the other support request, please share me the ticket URL, I’ll check it.
Hello, I have been using your plugin without having any issues. Just 2 weeks ago, I realised prices were doubling at checkout. I could not fix it by deactivating your plugin. I hope I can go back to it in the future.
Thank you
Hi,
Thank you for reaching out to us.
I would recommend running a full conflict test as described here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/
It’s very possible that another plugin (or possibly even your theme) is causing the trouble, since you mentioned the problem remains even when our plugin is inactive. And this will help you identify the culprit.
Best regards.
Hi, Thanks for the response.
Sorry for my mistake. The problem gets fixed by either deactivating your currency or the tiered pricing plugin i am using. I realized it happens when I have a tiered pricing I changed the tired pricing plugin and the problem still happens with your plugin.
I changed from https://woocommerce.com/products/tiered-pricing-for-woocommerce/
to
https://woocommerce.com/products/tiered-pricing-table-for-woocommerce/but still the prices double. It seems I can no longer use your plugin with a tired pricing system.
Regrettably, since your Item Support has expired, we are unable to provide assistance for compatibility issues at this time. To receive further support in this matter, you would need to renew your Item Support and open a support ticket with us. Once the support is renewed, we’ll be more than happy to help you investigate the compatibility issue.
If you have any questions about the renewal process or need assistance with any other matter, please don’t hesitate to contact us.
Is this a promise that once I renew my support, you will get it fixed? I love and I am used to your system. Switching is the last thing I want to do so if you can fix the problem, I will gladly renew my support. Thank you
Can you please contact me by this address: support@villatheme.com and: 1. Share me the plugin file of the Tiered Pricing Table plugin you’re using 2. The current settings of that plugin on your site
We’ll replicate that on our end first to check the possibility.
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