697 comments found.
Hello Team. I want to use this plugin to market classified Ads packages on my site. The arrangement will be such that for as long as the advertisers introduced by sales agents are buying packages, the top two levels keep receiving sales commission of varying rates. Will this plugin deliver this solution?
Hi abioduna10,
For this please generate a ticket over our support desk using the below link. Our technical team will help you in a better way.
Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I don’t understand your signup process. Your signup page only has email address and Full name. After providing these, it takes me to ticket page and I was able to to submit ticket. Now to check ticket status for your response, I was taken to login page where I had to provide email address and also password that was not requested at the sign up stage. Now after putting the email address I used to sigh up, I got error message of incorrect email address. Please what am I missing?
Hi abioduna10,
We have received your queries on the support ticket and we have also responded to your mail but the email is not getting delivered as it is showing invalid email error. So we kindly request you to create another ticket with different email ID or you may also get support over Skype.
Skype support—> support@redefiningtheweb.com
Thanks & Regards RedefiningTheWeb
I got your response in my email inbox. I used the same email to register on your site with a password and I got account creation successful message. After that, I created a ticket. To check the status of the ticket, I tried to log in with the same email and password, I still got the message “invalid email address”. What is the issue really?
Hi abioduna10,
Please get in touch with our technical support over Skype. Skype support —> support@redefiningtheweb.com
Thanks & Regards RedefiningTheWeb
Hi I tried to upload the plugin to my new site but it is attached to a site that I no longer operate. Can you please give me access to it so I can use it on my new website. Thanks
Hi LadyKay,
For license transfer, we have provided a Delete Purchase Code button on the settings page of our plugin. After clicking this button your purchase code is automatically removed from the current domain after which you can use this license on a new domain. And if you are unable to access your old domain then create a ticket at our support desk and send the purchase code.
For more information please contact our technical team through the below link.
Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I created a ticket
But no one is checking The ticket I submitted more than 24 hours ago still says processing. Please help. Thanks
Hi LadyKay,
We kindly request you to check your inbox carefully, we have already sent 2 replies on the ticket asking for plugin’s necessary details so we can verify the customer authenticity.
Thanks & Regards RedefiningTheWeb
I apologize for the delayed response I;m just seeing this message. I have replied to the support ticket.
Hi LadyKay,
OK. Now please continue the conversation over support desk. We have replied to your concern over support ticket, please have a look.
Thanks & Regards RedefiningTheWeb
Entering Purchasing Code not working, please help!
Hi omjack22,
For this please generate a ticket over our support desk using the below link. Our technical team will surely help you better way.
Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I’ve replied to your ticket. thanks
Hi omjack22,
Our team is working on it and will get back to you with the solution ASAP.
Thanks & Regards RedefiningTheWeb
How come this is showing text at the top of every product page now? I can not see any options to hide this?
Hi kingoftheworld_87,
For this please generate a ticket over our support desk using the below link. Our technical team will surely help you better way.
Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Pre-sale question.
Does this plugin supports manual payouts if a customer doesn’t use PayPal/Stripe?
Thank you.
Hi dimsal,
Thanks for showing interest in our plugin. Yes, we have given bank transfer option for payouts to affiliates.
Thanks and Regards RedefiningTheWeb
Hi dimsal,
Thanks for showing interest in our plugin. Yes, there is also an option for Bank Transfer where the affiliate can enter his Bank details and request the admin for a payout. After manual payout to the affiliate, the admin can approve that payment from back-end.
Thanks & Regards RedefiningTheWeb
Thank you for explaining.
Hi dimsal,
If you have any technical questions you may also create a ticket over our support desk through this link – https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
If a user registers with wordpress and then wants to join mlm (e.g. as a child of the second level of user A), how is this set up?
Hi sakima,
If a user registers with wordpress and then wants to join mlm (e.g. as a child of the second level of user A), how is this set up? >>> Our technical team already respond to you on the support desk. please check and respond there if you face any issues/doubt.
Thanks & Regards RedefiningTheWeb
Is it mandatory to set up a referral code when using mlm?
Hi sakima,
Is it mandatory to set up a referral code when using mlm? >>> No, you can also use cookie in place of referral code.
Thanks & Regards RedefiningTheWeb
Can I get access to a backend demo? Also is it possible to integrate with woocommerce membership?
Hi sdmcculloch101,
We don’t have the backend demo but you can see the overall description of backend through the below link. https://redefiningtheweb.com/docs/wordpress-woocommerce-affiliate-program/admin-settings/For more information please contact our technical team through the below link. Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Hi Following is my need,
Let me know if this plugin will work:
1. I want affiliates to register on my website 2. Admin will approve from the list of affiliates and system should generate a unique code for each affiliate 3. Affiliate will promote everywhere via their unique code 4. Now when a person register in website via the affiliate unique code, that person will be linked to that affiliate for LIFETIME 5. Every time that user make a purchase that given affiliate should earn fixed % of commission
Hi sevenverse,
The plugin works in the way as you described above. There is an option to approve new affiliate requests for the admin and a Referral Code is generated for the new affiliate which he/she can share to others and they can use this Referral Code to become child affiliates of the referring affiliate which will lead to the commission being generated for the referring affiliate when the child affiliate makes a purchase.
For more information please contact our technical team through the below link.
Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Thanks for confirmation, purchasing now
just Purchased but form another account, thank you!
Hi sevenverse,
Please proceed to configure the plugin and in case if you need any assistance or have any queries then please generate a ticket over our support desk using the below link. Our team will surely help you.
Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I want to use this plugin on a new domain, the earlier domain expired and will no no longer be in use. How delink it from the old domain that currently does not exist?
Hi shirash,
For license transfer, we have provided a Delete Purchase Code button on the settings page of our plugin. After clicking this button your purchase code is automatically removed from the current domain after which you can use this license on a new domain. And if you are unable to access your old domain then create a ticket at our support desk and send the purchase code.
For more information please contact our technical team through the below link. Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
How do I set up a referral code after registration?
Hi sakima,
We are already in conversation over the support ticket. Please check your ticket in the mailbox. Our technical team will surely help you better way.
Thanks & Regards RedefiningTheWeb
Purchase code cannot be authorised. Why? The following is displayed. ‘Conversion from collation utf8mb4_0900_ai_ci into latin1_swedish_ci impossible for parameter’.
Hi sakima,
Sorry for the inconvenience caused to you. Please generate a ticket over our support desk using the below link. Our technical team will surely help you better way. Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Hi. Instead of using a bank transfer, can we change the texts to show manual crypto withdraw to a USDT address? What are your costs to add payout to https://nowpayments.io/ ?
Hi element94,
For this please generate a ticket over our support desk using the below link. Our technical team will surely help you better way.
Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Done.
Hi element94,
We will continue our further discussion on the support ticket.
Thanks & Regards RedefiningTheWeb
Hello! Another inquiry.
I saw the No Reload Dashboard in your product page, but not in the demo. Can this be easily setup in your script? or do you have the option to turn this on in your script?
Thanks!
Hi keropay,
Thanks for showing interest in our plugin. On the demo we are showing only one template but you will find 3 templates in our plugin, you can use any one according to your requirement.
For more information, we request you to contact our technical team through the below link. They will respond you as soon as possible.
https://redefiningtheweb.freshdesk.com/support/tickets/new,Thanks & Regards RedefiningTheWeb
Can you add a points feature in the future? For instance, when people purchase a product, they would receive a certain number of points based on their respective levels. Additionally, it would be great to have features showing the total number of referrals in both the left and right groups, as well as the total points in each group. For example, in an unlivel matrix with a predetermined 1×5 structure, where A invites 5 people below them, and each of those 5 invites another 5 people, and so on.
A would be able to see the total points and total referrals. For instance, in two groups (Left and Right Group), A could know that the total number of referrals in the left group is 100 members with a total of 50 points, while the right group has 200 members with a total of 150 points. If the system requires a minimum of 50 points on both the left and right sides, A would then be eligible for a predetermined reward.
This feature is very useful for many MLMs, allowing members to track the total referrals and points in both their left and right groups.
Thank you.
Hi sinyolmr,
We understand your requirement and if we get a satisfactory number of requests from different users for this particular feature then we’ll be implementing this feature in our future update. If you need this feature to be available now then we can customize it for you on a chargeable basis.
Thanks & Regards RedefiningTheWeb
Doesn’t work correctly with Flatsome…
When I added admin account for support, lots of problems!
I asked to be refunded.
Hi omallot,
We have already replied to the support ticket. Please check it.
Thanks & Regards RedefiningTheWeb
Hello very interested in your script! several pre-sales questions:
1. Do you have a Membership Plan feature where users can buy a specific Plan and he/she can enjoy the features of that plan (example for silver plan, commission is only 5% while gold plan commissions are 10%.)
2. For Binary, do you have a Pairing/Matching bonus feature, where if member has one recruit in the left leg, and one in the right leg, system will give out a pairing bonus? (this is the usual pairing rule for binary mlm systems)
Kindly advise thank you!
Hi keropay,
Thank you for showing interest in our plugin.
1. Do you have a Membership Plan feature where users can buy a specific Plan and he/she can enjoy the features of that plan (example for silver plan, commission is only 5% while gold plan commissions are 10%.) >>> Currently, This feature is not available in our plugin but we can customize it for you on a chargeable basis.
2. For Binary, do you have a Pairing/Matching bonus feature, where if member has one recruit in the left leg, and one in the right leg, system will give out a pairing bonus? (this is the usual pairing rule for binary mlm systems) >>> Binary MLM feature is available in our plugin but only for commission generation on product purchase not on any pairing/matching bonus. If you want exactly like you mentioned above then we will have to customize.
If you are interested in customization or have any queries then please contact our technical team through the below link. https://redefiningtheweb.freshdesk.com/support/tickets/newThanks & Regards RedefiningTheWeb
This is the error is giving. This plugin is incompatible with the enabled WooCommerce feature ‘High-Performance order storage’, it shouldn’t be activated.
Hi spyngr,
HPOS feature is already available in both our Pro and Lite versions. If you are facing any issue related to it then please generate a ticket over our support desk through the below link.
Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Is there a way to display commissions and referral links on the product detail page?
Can you share these 2 hooks publicly?
Hi mikolu2708,
We have already replied to your support ticket, please check it.
Thanks & Regards RedefiningTheWeb
Support Ticket NumberL #7438
I’ve purchased the module, but it’s completely non-functional. It indicates an incompatibility with the most recent version of WooCommerce. The MLM version is no longer operational.
Hi crudoimage,
Our technical team is working on your issues and will get back to you asap.
Thanks & Regards RedefiningTheWeb
