Hi there,

Certain areas of the admin panel weren’t really meant to be translated. EG: The settings area, which then, if translated, we couldn’t reference our documentation to it anymore. So overall, we can’t guarantee the translations of those area.

However, the rest of the admin panel is for the most part translated, to facilitate things like management/content moderation tools.

Thanks.

Hi there,

Yes (crypto and offline payments/manual bank transfer to top up the wallet) – but they’re not really credit card providers like CCBill.

Thanks and let us know if you have any questions.

Hi there,

Generally speaking, you should check the terms and conditions of each payment provider, based on the content type you plan to offer.

Mainly, stripe doesn’t allow adult/high-risk payments and they could suspend your account.

Thanks.

Hi there,

We’ve cleared you license instances from our DB. You can re-install on your new domain.

Thanks.

Hi there,

The AI features can be enabled from the admin panel, then, AI Suggestion fields will show up when creating a post or saving your profile settings.

Regarding any missing translations, if you notice any, do let us know about such places via a comment/DM. Feel free to attach some screenshots as well.

Thanks.

Hi there,

1. Generally speaking, invoices can be turned on or off by adding or removing your company data over the Admin > Settings > Payments > Invoices.

2. Manual payments/Paysafe/Custom description fields – Unfortunately, at the moment, that is not really possible, as out of the box, as the feature is mostly tailored for bank account transfers. Same with the image field, which at the moment is mandatory.

I think we could facilitate your flow, and the flow of many other offline payments by A) Creating an admin based “details” field, which could be used instead of the Bank account details, if present. Same for the optional image.

We’ should be able to get these changes in the next update, as this would facilitate all kinds of custom offline payments providers.

Let us know if you have any questions.

Thanks.

Hi there,

For support inquiries, please write us a comment or send us a DM from the account you’ve used to purchase the product from, so we can verify the purchase.

Thanks.

Hello,

I have a problem with websockets. Indeed, with the messenger and user notifications, I have the error “Server Error”.

In the file “laravel.log”, I have this error : “Pusher exception: curl_exec() has been disabled for security reasons”

Can you help me please ?

Thanks,

Hi there,

Curl PHP library is an official requirement and helps with doing any remote requests. There isn’t much we can do on our side, as you would have to contact the hosting service provider and see if they can enable it for you.

Thanks.

Hi there,

Unfortunately, there is no method of hiding taxes out of the invoice out of the box (we have some backlog items to investigate the possiblity of allowing this).

In the meanwhile, you can try to delete/comment the tax related lines starting at line 100 in resources/views/pages/invoice.blade.php. Haven’t tested it but it should do the trick.

Let us know.

Thanks.

Mmmh, it is hard to check if it works since I saw that out of the 20 transactions I have done so far, only 2 have generated invoices. Did I kill some settings bei mistake? Where can I change when an Invoice is being generated? TIA

Hi there,

Invoices can indeed be turned off if you leave all fields empty in the Admin > Payments > Invoices tab – that might be the reason you only had a few invoices generated at the start.

Also, users will be able to only see invoices for completed/successful transactions.

Thanks and let us know.

Hi there,

That could be related either to the Websockets or Emailing services.

You can also send us a DM with your admin panel link and password, or a copy of your storage/logs/laravel.log file.

Thanks.

Hi there,

No, you just need to translate the strings on the right side, the ones on the left must stay the same.

Thanks.

I’m translating this way, but the translation only applies with the admin logged in, when a user visits the index without being logged in, the language is in EN, and it’s supposed to be in pt-br

Hi there,

There are a couple of other things you need to take in consideration:

1, Browser locale will be favored (but we have an option in next update to disabled this) 2. Default site languge will be 2nd favored

If the user manually selects one of your available languages, then that option will be used.

Hope that makes sense. Thanks.

Hi there,

Thanks for the kind words, appreciate it.

Regarding offline payments – yes, you should be able to update the page text by two options:

1. Edit the resources/lang/en.json strings that are belonging to that page

2. You can manually add HTML changes or additional text over the resources/views/elements/settings/settings-wallet-deposit.blade.php file if needed.

Let us know if that help/if you have any other questions.

Great, thank you so much guys! Best support outthere

Hi again,

As mentioned in the previous message, the only reason why the 500 error would show up on ID verification submit/admin update could be the emails failing to be sent.

Have you ensured that your email settings are properly set?

Thanks.

I have already figured this out. Thank you so much for your patience in answering my questions. I have another concern and please extend your patience.

I am getting an error in doing LIVE STREAM. I have followed the instructions: https://docs.qdev.tech/justfans/#streaming

The user is verified but this error shows up:

Client error: `POST https://www.pushrcdn.com/api/v3/streams/stream` resulted in a `401 Unauthorized` response: {status not verified”}

Anything I might be doing wrong?

Hi there,

As the error indicates, your pushrcdn account is not verified for live streams. You can get it verified from their platform, as described in the docs – https://docs.qdev.tech/justfans/#streaming .

Thanks.

Hi there,

We’ve tried to reproduce this one but we were unable to. Changing the admin side symbol applies to the post price as well.

If you mean the dollar icon – that can’t really be changed, as that makes part of the iconography – is just a symbol for money. EG: https://imgsh.net/a/Xu1jeun.png

Thanks.

Thank you! This makes sense

Hi there,

Unfortunately, this is a standalone PHP-based platform, not a Wordpress plugin/theme, meaning it must be installed on it’s own. If you ever installed a self-hosted Worpdreess instance, then this should pretty much the same (eg: Unzip files, Create DB, Install).

Once installed, you should be able to configure most of the things out of the admin panel.

Some people are even using their Wordpress sites as landing pages, install the script on a subdomain, and link it from the Wordpress site, so the fans platform can act as a paywall.

Thanks and do let us know via comment/DM if you have any other questions.

Hi there,

We’ve tried to reproduce this one but we were unable to. Changing the admin side symbol applies to the post price as well.

If you mean the dollar icon – that can’t really be changed, as that makes part of the iconography – is just a symbol for money. EG: https://imgsh.net/a/Xu1jeun.png

Thanks.

Hi there,

Having no install folder or file is normal, as the path is internally resolved as a PHP route. However, if you are having issues accessing the installer, it is most likely that you’re having a DocumentRoot misconfiguration.

Q: Is your site/installer available at domain.com/public?

If so, you will need to either update the domain DocumentRoot to the script/public path or rename the .htaccess.example file to .htaccess, from the script main folder.

You can read more about it in this docs section – https://docs.qdev.tech/justfans/#docroot .

Thanks.

ok

Hi there,

After adding a new (let’s say pt.json) file, the language will show in the language selector from the slideable menu, on the user side. You can also enforce that language as the default language on the site, so all users will use it.

Thanks and let us know.

Hi there,

Generally speaking, you can disable paypal by Going to Admin > Settings > Payments > Payments processors > Paypal > Disable for checkout & Disable for recurring payments.

I think should hide it from anywhere. However, I guess that if they suspended you account/API keys, the previous payment agreements would also get invalidated on their end.

If you’re looking for quite solid adult related payments, CCBill is a good option, as stripe might do the same.

You could also enable offline payments and encourage your users to deposit local balance via manual bank transfer, and use the balance for recurring subscriptions and more.

Thanks & let us know.

Thanks for quick answear, i will try

how can i choose the font for whole site?

when i update, i will lose language which i added?

Hi again,

If you follow the exact procedure we recommend, you won’t loose anything. This means you would have to override all old files with newer ones.

Regarding translations file in particular, you might need to compare it to the latest en.json file, and maybe add the new translation strings that we’ve added. You can use such service for easier comparisons @ https://www.diffchecker.com/.

Thanks.

Hi there,

Unfortunately, no, we do not have such resource available, but we do have a private file containing server config on digital ocean droplets, DM us if you need it.

What I would actually recommend, is spinning up a Cyberpanel based droplet and take it from there, as managing the server via a panel would be way easier.

Thanks and let us know.