568 comments found.
Hello, Question regarding order statuses: I see you suggest coding to enable emails set up by 3rd party plugins. My questions: 1. Any (I mean any) email can be customised by this way? So no matter what plugin created that email, if I add the codes as you mention, I will be able to edit it with your plugin? 2. How hard is it to add those PHP codes? 3. Can be done with DIVI theme? Thank you!
Hi,
We have had a chance to check the compatibility with Custom Order Status Manager by Bright Plugins, in this case, you can use the hook to add new email IDs for email types of new order statuses. Please refer to our guide (Creating new email types by 3rd plugin)
If you have knowledge of coding, it shouldn’t be difficult.
We’re not entirely certain about your inquiry regarding the DIVI theme, but it’s possible that DIVI would need to provide custom code on their end to ensure compatibility.
Best regards.
Thanks for the reply! No, I’ve meant other plugins (for example our payment provider pluign) which created new statuses for different purposes. For now, I think I’ve found a plugin that can handle those – will test. In case I don’t manage to get it going, I’ll be back. Thank you!
Hi,
Yes, let us know if you need if you need further information abou this plugin.
Best regards.
I’m currently using the Free version and this is fantastic!! Its very impressive. Thank you very much. But i’ve got one minor issue regarding the Shipping & Billing Addresses. When i send the test email, the customers address is all stuck together (if that makes sense?) – example: Joshua H36 Highstreet RoadLondonNW1 4NP01234 213321joshuah@live.co.uk I’m lost on how to fix this. Is this an issue with the free version?
Any help or advice is very much appreciated.
Hi,
It seems not to be normal, please contact us at support@villatheme.com and forward the email with the error, we will check it.
Best regards.
Brilliant, thank you Lavendervu
Hi,
We received your email and will respond you via email, please keep an eye out for our response.
Best regards.
PROBLEM SOLVED! Thanks for the email regarding the help link. I disabled all of the pluigns and tested the email and noticed the addresses we’re how they’re supposed to be, which was great!! So i need to find out which plugin is causing this problem. Thank you VERY much for the help Lavender. Keep up the good work!
Hi,
I’m glad to hear that the plugin is working properly. If you require additional assistance, please do not hesitate to reach out to us.
Best regards.
Hi, why updates are not included in your license? Each theme or plugin i ever used from themeforest (used quite a lot) has support that expires, but updates are for lifetime. I am not sure is a fair policy?
Hi,
Thank you for reaching out to us.
After the support duration, you can still update the plugin without any additional fee. Alternatively, you have the option to renew your item support, and you can find more details about this in the provided article.
Best regards.
Thank you for amazing plugin, will be great to include (new user registration, password changed… etc), any emails received by admin.
Hi,
Thank you for reaching out to us.
1. You can see default WooCommerce email types here https://prnt.sc/0YrHpHON8-v- , which includes new user registrations, reset password …
2. Admin can receive these email types: New order; Cancelled, Failed order emails
Best regards.
No, those emails received by site admin, below description of Site Admin Email Notifications:
1. New User Registration by Admin: – Type: Plain format email. – Recipient: Site admin (possibly the first user in the database). – Trigger: Site admin manually creates an account for a new user. – Email Subject: {site_name} New User Registration – Email Body: New user registration on your site {site_name}: Username: {username} Email: {user_email}
2. Password Reset by Admin: – Type: Plain format email. – Recipient: Site admin. – Trigger: Site admin initiates a password reset for a user. – Email Subject: {site_name} Password Changed – Email Body: Password changed for user: {username}
Hi,
In this case, please refer to this plugin which offers the functions you need: 9MAIL – WordPress Email Templates Designer
Best regards.
Thanks
WordPress updates section shows there is new version 1.2.0. Automatic update doesn’t work because my support period has ended. When I download package from my CodeCanyon account and try to update, there is still old version 1.1.21.
This is totally unfair. Are you purposely not updating the file on CodeCanyon to force us to extend the support? A long time ago I gave you 5 stars, but I see that I probably did it too hastily…
Hi,
It comes from a mistake to type the wrong updated version. The latest version is exactly 1.2.0, we did it by mistake. And don’t worry the version you have is the latest.
Best regards.
If 1.1.21 version is the latest, why I still have notice about 1.2.0 update available?
Hi,
We have just checked and fixed the issue, you should see that the version now is 1.2.0 on your end.
Best regards.
OK, thanks. Now 1.2.0 is available on my account.
Best regards
How i can use different Header and Footer for different languages? Thanks
Hi,
Our plugin is compatible with the WPML plugin, you can create multiple email templates in the same type and add the language rules to send different language email templates. You can refer to this video guide: https://youtu.be/awIT1gGs3GU
Best regards
[Before Purchase Query] – I just installed the free version. But when the order processing mail is sent to the customer, the product image is not loading.
Hi,
Please make sure that you test with a real order email, on a real site (Not a local host site)
Moreover, enable “Show image”, on the email server or display the email entirely as there might be content restrictions imposed by the email server.
Best regards.
Yes, this is a real order email, not a local host site. I am still facing this problem. Don’t understand this process about the email server. help me.
Do not buy this plugin, it doesnt have feature it says it has and support is really really poor.
Hi,
We are actively working to resolve your issue and will respond as soon as we conclude our investigation. Rest assured that we will adhere to our designated support hours, which are from Monday to Saturday, 9am to 5pm (GMT+7). Additionally, we commit to addressing the ticket within 24 hours of its creation. We are confident that the issue does not stem from our end and will provide further assistance accordingly.
Best regards.
Hi,
We are back to work and actively addressing your issue.
A new plugin file was uploaded to your site which was fixed to handle this issue. You can check again now. Please follow your ticket and keep us updated on this.
Your ticket is: https://villatheme.com/supports/topic/different-email-template-for-each-product/page/2/#post-169440
Best regards.
Need immediate support, I have brought the product yesterday and after integrating with our wordpress its sending same email template on all product purchase. I wanted to integrate different email template for each product but it is sending the same template on all product purchase. kindly have a look into it immediately.
Hi,
we have taken note of this issue and already fixed it, the fix will be included in the upcoming official update. In the meantime, please reach out to us via our support forum, and we will provide you with the fixed file.
Our forum: https://villatheme.com/supports
Best regards.
Hi Lavender Vu, We have given all the details and provided you the login access also but have not heard from you in a while. This is on urgent basis for us. Kindly do the needful ASAP.
Hi,
Please update our response on your ticket: https://villatheme.com/supports/topic/different-email-template-for-each-product/#post-169336
Best regards.
From morning you people are wasting our time, if the functionality is not available in your plugin, dont sell it on the name of that. I need the fix now or i hope codecanyon can provide the better option to get refund and integrate other plugin which gives the functionality what it says.
Support from you guys are really poor.
Hi,
We are back to work and actively addressing your issue.
A new plugin file was uploaded to your site which was fixed to handle this issue. You can check again now. Please follow your ticket and keep us updated on this.
Your ticket is: https://villatheme.com/supports/topic/different-email-template-for-each-product/page/2/#post-169440
Best regards.
Hi Lavender Vu, Its working perfect now. thank you for the support.
Hi,
Thank you for informing us of this great news, let us know if you need further assistance with this plugin.
Bets regards.
Hi, before buy the plugin, i’m triyng to use the free version. I need to add Customer Nickname into the Order email. Is it possibile? Is it possibile only with premium version? Thank you
Hi,
For the Order emails, you can use these shortcodes to display customer name information: https://prnt.sc/U18lZ2yG6DCZ ; the username shortcode is available in the new account, reset password email types.
Best regards.
Thank you for your answer, maybe with premium version can i create a new schortcode? Or is it possibile to have more info from documentation? Thanks
Hi,
Yes, Please refer to this part of our documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_6277
Best regards.
Hi, is there a way to create a new template for a completely new email process? Like “Delivery is on the way” for example, which is manually triggered when item has been dispatched?
Hi,
Thank you for contacting us.
Our plugin is specifically designed to customize default WooCommerce Emails. So you can use or create templates for these types.
You can create multiple templates for an email type using rules for templates such as languages, products, billing countries…., and priority.
If you have a custom email template created by a third-party plugin that has this function, it can be displayed in our email template in one of the following ways.
Best regards.
Hi there! I’m having an issue after installing WooCommerce Email Template Customizer (free version). In the WooCommerce email panel settings an “enable/disable” selector appeared but if I choose one or the other option little “loading icon” appears on the side but it get stuck there with no results. I would like to buy the prium version but I need to understand if this bug still exist. My best
ok thank you
Hi, i made a rule for a template to only be sent out for a particular product purchase but it keeps sending the wrong template
Hi,
We have tested again this function and it is working correctly.
In this case, please contact us on our support forum for further assistance.
Best regards.
it’s a complete mess none of the rules are working it is sending out the latest created template for any purchase
my supprt duration has expired
You can submit a ticket on the presale forum for any users.
Hi, a question before buying. In the item description, the Germanized plugin is also listed among the compatible plugins.
- Is it possible that all email types from germanized can be integrated into your Pro plugin? - Does the compatibility also apply to the standard version?
Thank you very much for the information.
Hi,
Thank you for contacting VillaTheme.
We have had a chance to check and make our plugin compatible with the Germanized plugin at a certain version. Theoretically, the compatibility should be made from the 3rd plugin by creating email types in our plugin. To assist with this process, we have developer documentation that provides instructions on inserting new email types from the 3rd plugin. You can refer to this: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
We recommend you follow our guide to add new emails or contact the 3rd plugin author for further assistance.
Best regards.
The current version of their plugin is 1.1.22.
In their description of compatibility with a Germanised 3rd party plugin, they write the following:
3. creating new email types through a 3. plugin.
As of version 1.1.15, we have removed all email types that are not created by WooCommerce, as many customers with different email types can get confused between WooCommerce email types and third-party plugin email types, which can lead to unexpected problems. However, we have already supported the hooks for the previous customers, their email types can be functional by adding the email type ID and name.
Do I understand correctly, from version 1.1.15 onwards there is no longer the possibility to integrate email types from 3.provider software, but the following code can also be used with their current version.
Can you tell me where the snipped code is entered? Is it correct to enter the code in the dashboard under the “Snippets” tab and add the email_id there?
Thank you very much for the information.
add_filter( ‘viwec_accept_email_type’, function ($email_types) { $email_types[] = ‘email_id_1’; $email_types[] = ‘email_id_2’; return $email_types; }, 9999 );
Hi,
Please follow section No3 in our guide: https://prnt.sc/LbWa5-QuR_DS
And we also guided how to insert PHP snippets.
Best regards
You mention 30% discount but id is not aplplied… how can we use it?
Hi,
Unfortunately, this item is not included in the Mid Sale event (https://ibb.co/zSHXt5s). Kindly wait for our next discount campaigns.
Best regards.
When does the plugin become compatible with HPOS (High-Performance Order Storage) feature in WooCommerce?
Hi,
This feature was updated and on being released, please kindly wait for the next update. Alternatively, you can reach out to us through our support channels, we will share with the file.
+ Forum: https://villatheme.com/supports
+ Email: support@villatheme.com
Best regards.
Is there a way to globally change the background color and text color of all email templates? Having to edit all of them is quite labor intensive.
Hi,
Regrettably, these requests can not be achievable in our plugin.
Best regards.
Hi please do you have a fix for images – logo, product image and social media icons not displaying in emails. This is happening for google and yahoo – which have been set to allow images in emails in their default settings. Thanks!
Hi,
Please contact us at support@villatheme.com, and forward your email with this error, we will help to detect this problem.
Best regards.
I want to style buttons with custom css. How do I target them in custom css? I cannot find this info in documentation.
Hi,
While we have included the Custom CSS section in our documentation, but there is no specific detailed information on guiding how to custom CSS. To add custom CSS, we recommend entering the preview mode and obtaining the correct selectors such as class names and IDs, see this: https://prnt.sc/RcAcxzenGYfs
Custom CSS
huh? There are no classes no IDs no nothing. How am I supposed to do it??? Also, if I add logo to header as png then it has background color while logo itself is rounded.
There is literally not a single class and not a single ID on the entire email, why don’t you check what you say before you say it ….?
I just want to make the button with gradient colors and to disable background under png logo. Then it will be perfect and 5 stars review guaranteed 
Hi,
Please add the Custom CSS below:
.viwec-mobile-button-padding a{background:linear-gradient(90deg, rgba(2,0,36,1) 0%, rgba(9,9,121,1) 35%, rgba(0,212,255,1) 100%)}
And this is how it looks like: https://ibb.co/5LQHF6w
Regarding the logo, could you please share with us your logo image? You can contact us at support@villatheme.com
If your logo has a white background, or maybe color backgrounds, we can not handle with CSS to remove it.
Best regards.
Button now looking perfect, thanks. Logo was webp file and had that background, png doesn’t have it. Thanks
Hi,
Could you share your logo image to check, you can contact us at support@villatheme.com.
Best regards.
hello, how are you doing?, i want to use your plugin for my lms website, i want to add course link & login link in the order details page, is it possible with your plugin?
Hi,
Thank you for contacting VillaTheme.
We cannot confirm whether your learning course plugin creates new email templates and declares WooCommerce, as it should follow our default email templates. To be certain, you can test it with our free version and verify the compatibility: https://bit.ly/bulk-edit-products-for-woo
We can also refer to this plugin’s documentation.
Best regards.
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