the steps is straight forward,

can you let me know what section your confuse?

basically flow are

1. create a shift for your rider under backoffice -> delivery management -> shift schedule

this is for rider type Independent contractor

if your rider is type is employee then create shift in employee schedule

2. when creating shift you will be ask to choose zone this is the criteria we use what zone does rider will work

and this zone can be set to each merchant by editing merchant and under zone

you can create different zone in attributes -> zone

3. now once you create a shift rider will need to login to the app and look for shift and take that shift

4. after rider take the shift they will need to click on start shift

5. once rider start the shift they can now receive order from the shift with zone they have taken

6. in backoffice you can now assign the new order to your rider

or you can do auto assign

hope this helps

cheers

Email sent, please check it

sent

replied – Just want to know what is the xcode directory to change the name?

Please check your email subject “mobile and driver app issues”

sent

hi mate

at the moment registration can be found on the app next update will have it on website as well

yes i do contact me via profile

cheers

is this a external api to manage your order?

if yes, this will depends in your developer approach

for me the best way is to call this api once customer place an order

Yes, it’s an external API to call drivers to pick up/deliver orders.

Do you know of any way to help? Or even how can I do this in a functional, simple way? If you know how I can do this, I THANK YOU IMMENSELY!!! LOL

hi mate

install first the addon the error says addon not found

upload the file DriverModules.zip this file is came with when you download here in cc and go to backoffice -> addons -> install addon

cheers

The driver module was installed, activated and the license was also activated, could it be that there is some permission in the folders? some error?

go to backoffice -> addon manager check on the list if there is driver addon on the list

this error is when the addon cannot be found in the list

https://prnt.sc/BYfHI8Es--Si see image, and see database

Array ( [0] => Array ( [0] => field status already exist [1] => field response already exist ) )

[1] => Array
    (
        [0] => field slug already exist
    )

[2] => Array
    (
        [0] => field icon already exist
        [1] => field icon_path already exist
    )

[3] => Array
    (
        [0] => field item_id already exist
        [1] => field cat_id already exist
    )

[4] => {{subscriber}} table already exist
[5] => {{banner}} table already exist
[6] => Array
    (
        [0] => field owner already exist
        [1] => field merchant_id already exist
    )

[7] => Array
    (
        [0] => field meta_value1 already exist
    )

[8] => Array
    (
        [0] => field merchant_id already exist
    )

[9] => {{addons}} table already exist
[10] => Array
    (
        [0] => field icon already exist
        [1] => field icon_path already exist
    )

[11] => Array
    (
        [0] => field attr6 already exist
        [1] => field attr7 already exist
        [2] => field attr8 already exist
        [3] => field attr9 already exist
        [4] => field capture already exist
        [5] => field split already exist
    )

[12] => Array
    (
        [0] => field attr6 already exist
        [1] => field attr7 already exist
        [2] => field attr8 already exist
        [3] => field attr9 already exist
        [4] => field capture already exist
        [5] => field split already exist
    )

[13] => Array
    (
        [0] => field image already exist
        [1] => field path already exist
    )

[14] => Array
    (
        [0] => field group_name already exist
    )

[15] => {{view_order_status}} table created
[16] => Array
    (
        [0] => field delivery_status already exist
        [1] => field vehicle_id already exist
        [2] => field request_from already exist
        [3] => field delivered_at already exist
    )

[17] => Array
    (
        [0] => field latitude already exist
        [1] => field longitude already exist
    )

[18] => Array
    (
        [0] => field visible already exist
    )

[19] => Array
    (
        [0] => field reference_id already exist
    )

[20] => Array
    (
        [0] => field offer_type already exist
    )

[21] => {{bank_deposit}} table already exist
[22] => {{view_offers}} table created
[23] => Array
    (
        [0] => field sequence already exist
    )

[24] => Array
    (
        [0] => field verification_code already exist
    )

[25] => Array
    (
        [0] => field meta_data already exist
    )

[26] => Array
    (
        [0] => field allowed_offline_payment already exist
        [1] => field invoice_terms already exist
    )

[27] => {{invoice}} table already exist
[28] => {{printer}} table already exist
[29] => {{printer_meta}} table already exist
[30] => {{invoice_meta}} table already exist
[31] => {{table_reservation}} table already exist
[32] => {{table_reservation_history}} table already exist
[33] => {{table_room}} table already exist
[34] => {{table_shift}} table already exist
[35] => {{table_shift_days}} table already exist
[36] => {{table_tables}} table already exist
[37] => {{printer_logs}} table already exist
[38] => Array
    (
        [0] => field ingredients_preselected already exist
    )

[39] => Array
    (
        [0] => field meta_value1 already exist
    )

[40] => Array
    (
        [0] => field service_id already exist
    )

[41] => Array
    (
        [0] => field characteristics already exist
    )

[42] => {{driver}} table already exist
[43] => {{driver_activity}} table already exist
[44] => {{driver_break}} table already exist
[45] => {{driver_collect_cash}} table already exist
[46] => {{driver_group}} table already exist
[47] => {{driver_group_relations}} table already exist
[48] => {{driver_meta}} table already exist
[49] => {{driver_payment_method}} table already exist
[50] => {{driver_schedule}} table already exist
[51] => {{driver_shift_schedule}} table already exist
[52] => {{driver_vehicle}} table already exist
[53] => {{cron}} table already exist
[54] => FINISH FIXING TABLES

hmmm did you register your purchase code in https://bastisapp.com/activation/ ?

the purchase code for driver app

Sure, sure!!!

I’ve done this twice, and it still doesn’t start, I sent you a video showing the error.

If you want, I’ll send you my username and driver module license

Also, the same for Apple: Can you please advise on what to do, since you have the app approved in Apple and Google?

“Your app declares support for location in the UIBackgroundModes key in your Info.plist file but does not have any features that require persistent location. Apps that declare support for location in the UIBackgroundModes key in your Info.plist file must have features that require persistent location.

Next Steps

To resolve this issue, please revise your app to include features that require the persistent use of real-time location updates while the app is in the background.

If your app does not require persistent real-time location updates, please remove the “location” setting from the UIBackgroundModes key. You may wish to use the significant-change location service or the region monitoring location service if persistent real-time location updates are not required for your app features.”

This is an answer I have given, but they are rejecting:

“This app DOES require persistent location because the platform needs to know where a delivery person is located in order to select the closest agent to a merchant in order to know who to send the request to. The app will not function without it. The app is not designed for the agent/user to have the app up at ALL times, therefore, the background location will need to be on.

This is no different from a delivery agent app such as UberEats, DoorDash, or Amazon Flex.

We’ve disclosed why the app needs background location on and the agents will also be familiar with and understand.”

They reply again with rejection:

Thank you for your reply.

Regarding 2.5.4, your app does not have any features that require persistent location.

To resolve this issue, it would be appropriate to revise your app to include features that require the persistent use of real-time location updates while the app is in the background. If your app does not require persistent real-time location updates, please remove the “location” setting from the UIBackgroundModes key.

We look forward to reviewing your resubmitted app.

Best regards,

App Store Review So how does a delivery app work without having a persistent knowledge of the location of the agent using it? I keep telling them over and over that the app needs to know the location of the person using it in order to know where they are to send the nearest agent a service request, but they keep sending me replies like this.

Man PLEASE help me with these confusing app store and play store rejections. It is simply NOT clear to me wth these folks want.

hi mate

first of all google should not have any issue make sure you fill all the fields that google requires

you can watch this 2 videos

https://www.youtube.com/watch?v=xPy_Qp7OR0U https://www.youtube.com/watch?v=Y70Zym8j9OY

for ios remove this in your info.plist

<key>UIBackgroundModes</key> <array> <string>location</string> </array>

cheers

I have android sorted. I will do that with iOS.

cheers

App crashes with this taken out in iOS. Simulator and the actual device. Did you get your version of the app on the App Store? If so, how did you achieve it?

Exception NSException *Invalid parameter not satisfying: !stayUp || CLCientISBackgroundable (internal->fClient) || _CFMZEnabled()” 0×000060000071d500 is the error

In simulator, it crashes as soon as granting permission to location.

there is no such thing , make sure you provide correct certificate and the app id push is enabled

I’m not sure what you mean by no such thing.

There is no link between certificate and apple id with the error. We are getting this when we remove the backgroundmode & location from “info” and compile it to run on the simulator. But it works fine, when we do build/compile without removing it, it works fine.

mate the granting permission is for either push or allowed location and i been submitting apps in apple without any issue

so please verify again

you just need to remove location i mention you can either do that in your info.plist or in xcode directly under capabilities

Yes, I have done that, but it keeps making the app crash.

With nothing removed it’s fine, yet Apple rejects it with the message I gave above a few days ago. With it removed, the app simply does not load.

Are you being specific as to how I need to remove? This isn’t making any sense. Please advise.

same rejection this one ?

To resolve this issue, it would be appropriate to revise your app to include features that require the persistent use of real-time location updates while the app is in the background. If your app does not require persistent real-time location updates, please remove the “location” setting from the UIBackgroundModes key.

if yes as you can see the suggestion is to remove the UIBackgroundModes

remove this in capabilities and archive your app and upload the new ipa and re submit

I’ve done. The simulator has it continuously crashing, which makes me reluctant to resubmit. Are you saying resubmit even though simulator fails?

I’ve pushed it through TestFlight and it crashes. Without that in it will not run, it crashes as soon as it is launched. But Apple rejects it with it in. May I ask if you have this actual app on the App Store? If there is anyone else using this who had the app pushed successfully to Apple, how did you get around this issue? It can’t be that I’m the only one with the issue, with the same codebase.

Can you remove it from plist and run in simulator without it crashing?

For some perspective, the contents.json file even needs to be updated as it is almost empty when we prepare the iOS. so if we follow that as it is, the icons don’t appear, we had to put that in ourselves for them to show up. Please Basti, look into this as we simply cannot get the app into App Store as it is set.

I’m extremely curious as to how anyone has so far, and if so — please do enlighten me.

hi mate

can you share a video instead?

i have submitted 3 apps already in apple without any problems

There is really no video to show. The app simply does not load. I launch it and it flashes and crashes. You’ve submitted 3 apps, but have you submitted THIS exact app? I’ve submitted apps too.

My problem is fully described above. I’ve searched for Karenderia Driver app to see if it is on the store but it doesn’t show up.

I would implore you to remove what you told me to remove, then run it in a simulator to see what happens. For us, it crashes. We pushed it to TestFlight and same — crashes.

With that part in (backgroundLocation) Apple rejects. Problem explained fully above. Plus the icons don’t load when building from the cc download, we had to edit the contents.json file to get icons of ours to appear. That part isn’t important but just so you know there may be some incomplete things there.

My main issue is why apple reject with backgroundLocation but app will not work with it removed.

its better if you provide me a video on what you did so i can understand

cause i have submitted the app in apple and its got approved with out any problems

if you want i can sent you the approved link via private email

again there is no such issue in driver app as long you did it right

May I ask if you had to remove the backgroundLocation as you advised me? If so, can you say exactly which line you removed or maybe provide a video to me? It would be easier than me to ask my co-dev to record the entire process of what we did.

I may need to just put you in touch with him via email.

I can’t ask my co-dev to record the entire process, because we know it works entirely, but we are getting this issue with the app when location is removed from info.plist, but we can and show a video that it’s not working without the location.

And we will record what we remove. But it’s straightforward — we simply remove what you suggested and do nothing else further to the app, than when testing it, it crashes. It’s really as simple as that

Please tell me where to send the video. We’ve made the video documenting what we’ve done. Thanks for attention.

you can upload to any sites like youtube, wetransfer etc

i think its better to remove this in xcode rather in info.plist cause you might be removing it wrong if you remove the wrong code the info.plist it will break the code

to be honest the instructions i give you is very simple am not sure you having hard time to do this this is very basic

Would you be willing to show me how you did it? I would really appreciate it.

Btw, I’ve emailed you (via codecanyon form on your profile) the link to the video.

sent

Alright thanks. I’ll see if this works. Fingers crossed.

It doesn’t work. I’ve made video. Please check email.

Is yours running with or without this?

<key>UIBackgroundModes</key> <array> <string>location</string> </array> If without could you PLEASE show us a video of it running in emulator with this removed? Whatever plist.info you are using for the successfully submitted app, would you PLEASE show it to us so we can compare?

We are doing every last thing shown in video and these replies, but simply is NOT running with this removed, and we have removed it all:

<key>UIBackgroundModes</key> <array> <string>location</string> </array>

This is very frustrating.

As well, since apple says: “Your app declares support for location in the UIBackgroundModes key in your Info.plist file but does not have any features that require persistent location. Apps that declare support for location in the UIBackgroundModes key in your Info.plist file must have features that require persistent location.”

Could you please let me know what feature requires this? This way, I can negotiate and explain to Apple exactly why this is needed since they cannot seem to identify and keep telling me to kick rocks or revise the app.

If you have it up in the stores, I really wish you would show us your info.plist and or a video if it running without that in.

If we didnt follow the video, then the app would not run at all even with that IN the info.plist, but it does run. Only when we remove that, does it not run. We are using Xcode via MacInTheCloud (if that matters, which it shouldn’t but I want to just throw out every last piece of the situation since there is obviously something not being connected here).

I think a great solution that can end all of this back and forth would be for you to simply show us a video proving that it works with the UIBackgroundModes removed—in emulator.

Please consider this so that I may, after 5+ years finally get this business off of the ground. :-/

its how you build your app mate

i don’t know what to explain it to you anymore

am not sure if this go to do with your xcode version but i don’t think it is cause the error is different

We ended up altered the location functionalities in LocationTracker.vue file. and removed the code that requires background location. And now it is running fine, passed well in TestFlight with no crashes and going to submission

It would have helped if you showed us the removal of whatever it is you removed, if anything, and then showed us it running in simulator. Maybe it’s MacInTheCloud reason, idk but we did everything 100% exactly as u said to no avail.

We had to rewrite a bit of the app LocationTracker.vue because this was insanity.

did you configure your firebase database ?

and did you login to rider app ?

only you can see the rider on the map once you login in the rider and it will sent its location to your firebase datatabase

and this is real time location

Yes firebase is configured. Logged in and accepted a shift with the rider. I only see a zoomed in downtown L.A. map. I’m doing things in Minneapolis and cannot see the agent.

I thought the map would give a high level view and I would see certain dots or clusters where active agents are logged in and active and I could zoom in to certain areas for low-level views.

So, this is the map I’m referring to. I am logged in with a delivery agent/driver, have a shift selected, but don’t see the driver on the map. Location and all of that is enabled in the driver app—precise location and always allow. https://paste.pics/14a05bd0cab9a5aa059870560c2f8862

Disregard. I now see that it will show once the driver/agent has accepted and clicked “start working” but the thing is the “start working” button wasn’t there before near the shift.

I see the driver and other details on the map now.

However, the auto-assign didn’t work for a test order. I had to manually assign the task.

hi mate

the start button will be on rider dashboard this will show once you get a shift

and for auto assign follow the instructions i posted above

make sure rider has login to app else auto assign will not work cause am looking for rider location that is near from restaurant and zone

Yes. The start button now appears, but before it wasn’t. Maybe I didn’t accept shift correctly. But once on the shift, the auto-assign didn’t go and I had to manually. Maybe because the cron job hadn’t ran yet? I have it set for every 1 minute. Maybe my autoassign isn’t configured properly?

am not using cron jobs in auto assign am using run actions

cause cron jobs make your server slow

did you enabled the auto assign in your back office settings?

Yes, that’s enabled.

is your runaction works? like if its sending emails etc

once there is new order delivery type it will auto assign to rider with the following filter

1. by zone 2. by distance 3. if rider has current shift on going 4. allowed number of task 5. rider has vehicle added 6. if rider has currently has task ongoing the task will be assign to next available rider with no task

Yes, it’s sending emails. Delivery agent has vehicle type and vehicle added. I thought at first no, but I check and they do have that added. No photo though, that’s all that’s missing.

no vehicle photo

I’ll look over everything and run another test tomorrow. I must have missed something, or perhaps I wasn’t patient enough. I gave it maybe 10 seconds before I just auto-assigned it. Perhaps it takes a few seconds? The other stuff was immediate though (the order notification, and when driver accepted the autoassign)

hi mate

is this solved? auto assign will happen after customer place an order but it should have available rider online with shift active

hi mate

without zone only? if yes you can easily change the auto assign query to remove the zone instead use only by distance

email me here for quick fixed

https://codecanyon.net/user/bastikikang#contact

leave a comment here once you send it so i will be notified

cheers

cheers

Thanks again Basti. I have sent you a direct message. Looking forward to your reply.

wait for the video i will post it in youtube you need to change something in pod file

Ok. How long will the video take to be up? Is it possible you could tell me since I have developer on hand doing the stuff on borrowed time? I’d appreciate it, thanks if you will.

wait for today will post it

Ok, would you be able to provide the link so I know which video, or give the name of it, as well as when you post it?