Hello,

Thank you for your message.

Please make sure that your application is published https://prnt.sc/eQHjCRDVUzWV After that, please disconnect your staff member from Google Calendar and connect once again.

Thanks!
Yulia
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Hello,

Thanks for reaching out.

Please note that Google Calendar is synced to a staff member’s Bookly Calendar. And staff members are assigned to locations.

You can integrate Bookly PRO with Google Calendar so that all new bookings created in Bookly Calendar will be automatically copied to the Google Calendar or vice versa. When you’re finished configuring the settings, you can then enable the connection to synchronize each staff member’s appointments with Google Calendar. This default integration included in Bookly Pro offers two types of synchronization modes – One-way and Two-way front-end only.

The One-way type of sync will display your Bookly appointments in Google Calendar.

Whereas with the “Two-way front-end only” sync mode, your Google Calendar events will be taken into account when offering available time slots to clients in your booking form. If you enable this type of sync, all updates in Bookly will automatically appear in your Google Calendar – this means that the events that were created in Google Calendar will not be copied and displayed in your Bookly Calendar. Still, Bookly will consider this time slot as busy and won’t be available for booking in your front-end booking form. And all changes will affect the new appointments only so all existing appointments won’t be changed. However, with this type of sync, Bookly ignores all Google events created via Bookly since it is made to optimize the time to fetch events from Google. So each time a customer goes to the ‘time’ step of the booking form, Bookly sends a request to Google like: “Hey Google, send me all events from the staff Google calendar except events with the hidden field ‘created by Bookly’ because I already know about them from my Bookly calendar!”

Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync for more information and instructions regarding Google Calendar sync and these two types of synchronization modes.

However, if you need a full two-way synchronization between two (Bookly and Google Calendar) calendars, please check the Bookly Advanced Google Calendar Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005100854-Advanced-Google-Calendar-Add-on as it allows you to keep all your Bookly calendar data and any further schedule updates in sync with Google Calendar. So all bookings created or updated in Bookly Calendar will be automatically reflected in the Google Calendar, and vice versa. Please note that when you create All day event in Google Calendar, its status is set to Free by default, hence, you should change its status to Busy to display this event in Bookly Calendar.

The Bookly Locations Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/210229885-Locations-Add-on works with this requirement. Unlike other setups that use categories as locations, this add-on allows you to manage multiple locations where you provide your services. The features are:

• associate employees with different locations
• let clients choose locations for their visits
• allows you to keep different types of services categorized into groups
• have staff migrate between locations (such as services provided at home and grouped into locations by neighborhood, etc.)
• different services, pricing, and schedule for each staff member for various locations (when ‘Custom settings for location’ is enabled in the “Bookly > Settings > Locations” section)

As regards notifications, the staff member booked for the service and, if selected, WordPress administrators and any custom email addresses will receive notifications regarding the appointment. There are several types of triggered and scheduled notifications you can set up via Bookly to keep clients and staff in the loop of appointment status updates and remind them of upcoming events. Please have a look at these articles for more information and instructions.

• Notifications Overview: https://support.booking-wp-plugin.com/hc/en-us/articles/212411249-Notifications-Overview
• Set Up Emails: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
• Customize Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212411309-Customize-Notifications
• Email and SMS Notifications Video: https://support.booking-wp-plugin.com/hc/en-us/articles/360008526140-Email-and-SMS-Notifications
• Set Up Text Messages (SMS): https://support.booking-wp-plugin.com/hc/en-us/articles/212411289-Set-Up-Text-Messages-SMS-
• Text Message (SMS) Rates: https://support.booking-wp-plugin.com/hc/en-us/articles/212997925-Text-Message-SMS-Rates
• Voice Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/8594761417746-Voice-Notifications
• WhatsApp Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/10053650125202-WhatsApp-Notifications
• How to configure CRON to send scheduled Bookly reminders: https://support.booking-wp-plugin.com/hc/en-us/articles/360015017400-How-can-I-configure-CRON-to-send-the-Bookly-reminders-

As you may already know, Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length. The add-ons https://www.booking-wp-plugin.com/features/, such as Bookly Advanced Google Calendar Add-on and Bookly Locations Add-on, are intended to help give more flexibility to achieve desired features.

I would recommend that you please check the demos:

• https://www.booking-wp-plugin.com/demo/advanced-google-calendar/
• https://www.booking-wp-plugin.com/demo/locations/

OR try the sandbox on a live website to have a better understanding of how Bookly Pro, Bookly Advanced Google Calendar Add-on, and Bookly Locations Add-on work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive in your mail.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #281057 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message

Bookly Pro already includes the following synchronization options:
- One-way sync
- Two-way front-end only

For more details check this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync

If you would like to have all appointments (for all staff member) to another like external calendar, there’s a separate feature for it.

Thanks!
Alex
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Hello,

Thank you for your message

You need Bookly Pro if you would like to use any of available add-ons.

If no longer need this add-on, you can open a refund request: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Alex
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Hi Alice,

Thank you for your message

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

I advise to check the 2 way front-end only synchronization option. If you enable this type of sync, all updates in Bookly will automatically appear in your Google Calendar. Events that were initially created in Google Calendar will not be copied and displayed in your Bookly Calendar. Google Calendar events will be taken into account when offering available time slots to clients in your booking form. So if you have an event in Google Calendar, then the corresponding time slot won’t be available for booking because Bookly will consider this time slot as busy.

Please note that it can take some time to sync all appointments between two calendars which can result in a delay when loading the Time step in a booking form. We recommend that you limit the number of fetched events related to this feature as too many events in Google calendar may lead to a lack of memory in PHP when Bookly tries to fetch all events.

Thanks!
Alex
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When an appointment is created from Google Calendar. In the appointment there is the field “Custom service price”.

What is it for and how is this field used?

Hello,

This field is not related to the synchronization functionality, it just happens that these events will create appointments with a custom service.

The purpose of custom service option is to be able to add manually and simpler/easier some service that is not included in the available service list. For example, if a company has made some special customization for a car, that is not included in the price list. They agreed upon a price and this appointment was added in the back-end with a custom service and custom price.

Thanks!
Alex
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Thank you very much for the clarifications.

Hello,

Thank you for your message.

You can import the data with the help of shortcodes in Settings – Google Calendar:

Thanks!
Kate
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before you said “these templates will return the data from Bookly to Google calendar, not the other way around” now “You can import the data”.

The answers say the opposite. Which is the right answer?

Hello,

My colleague meant to say that Bookly data can be exported to the synchronized Google Calendar events by using various codes.

Thanks!
Alex
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Hello,

Thank you for your message.

You need to create several calendars in Google Calendar first:

After that, you can choose the calendar from drop-down menu.

Thanks!
Kate
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Thank you very much for your attention. Excuse my stupid question. I thought there was a special API calendar.

Hello,

Thank you for your reply.

No problems.

Let us know if you need our assistance.

Thanks!
Kate
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Hello,

Thank you for your message.

These appointments will be with a custom service and no payment details. You can test this functionality by registering for a sandbox website.

Thanks!
Alex
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Hello,

While you can create an WooCommerce order in the back-end, this option doesn’t work the other way around with the Google calendar synchronization. You can link payment details to a manually added appointment only in Bookly’s back-end at the moment.

Thanks!
Alex
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YES, IT WORKS Thanks to the SandBox demo I have been able to test it. In Google Calendar the appointment is created, it appears in the Bookly appointment list. In the “Edit appointment” form, you can see that it is a “Custom” type service, but you only have to change the type of service in the drop-down to the desired service and save. Then you create a payment manually as indicated in your documentation and get the reservation created in Google Calendar to have an associated order in WooCommerce.

As indicated in this image https://support.booking-wp-plugin.com/hc/article_attachments/5601082016786/bookly-pro-payments-09.png

Hello,

Yes, it can be done how you have described it, but it is a manual process and requires several steps, in order to have a linked payment

Thanks!
Alex
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Hello,

Thank you for your message.

Currently, this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you enable this option, then customers will be redirected to a WooCommerce cart after the Details step of the booking form, and payments from Bookly will be disabled.

Thanks!
Yulia
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Hello,

Thanks for reaching out.

After you set up the connection, then you can connect each of your staff members’ Bookly Calendar to their respective Google Calendar.

You can integrate Bookly PRO with Google Calendar so that all new bookings created in Bookly Calendar will be automatically copied to the Google Calendar or vice versa. When you’re finished configuring the settings, you can then enable the connection to synchronize each staff member’s appointments with Google Calendar. This default integration included in Bookly Pro offers two types of synchronization modes – One-way and Two-way front-end only.

The One-way type of sync will display your Bookly appointments in Google Calendar.

Whereas with the “Two-way front-end only” sync mode, your Google Calendar events will be taken into account when offering available time slots to clients in your booking form. If you enable this type of sync, all updates in Bookly will automatically appear in your Google Calendar – this means that the events that were created in Google Calendar will not be copied and displayed in your Bookly Calendar. Still, Bookly will consider this time slot as busy and won’t be available for booking in your front-end booking form. And all changes will affect the new appointments only so all existing appointments won’t be changed. However, with this type of sync, Bookly ignores all Google events created via Bookly since it is made to optimize the time to fetch events from Google. So each time a customer goes to the ‘time’ step of the booking form, Bookly sends a request to Google like: “Hey Google, send me all events from the staff Google calendar except events with the hidden field ‘created by Bookly’ because I already know about them from my Bookly calendar!”

Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync for more information and instructions regarding Google Calendar sync and these two types of synchronization modes.

However, if you need a full two-way synchronization between two (Bookly and Google Calendar) calendars, please check the Bookly Advanced Google Calendar Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005100854-Advanced-Google-Calendar-Add-on as it allows you to keep all your Bookly calendar data and any further schedule updates in sync with Google Calendar. So all bookings created or updated in Bookly Calendar will be automatically reflected in the Google Calendar, and vice versa. Please note that when you create All day event in Google Calendar, its status is set to Free by default, hence, you should change its status to Busy to display this event in Bookly Calendar.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length. The add-ons https://www.booking-wp-plugin.com/features/, such as Bookly Advanced Google Calendar Add-on, are intended to help give more flexibility to achieve desired features. Since Bookly Pro is the main plugin, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

Please check our demo: https://www.booking-wp-plugin.com/demo/advanced-google-calendar/. OR try the sandbox on a live website before purchasing to understand how Bookly PRO and its add-ons work together and discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive in your mail.

If I am off-base, you require further assistance or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #248940 so we can look into this matter for you.

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
===
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

You can follow this guide on how to set up the synchronization process: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync

Let us know if you have any questions.

Thanks!
Alex
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Hello,

Thanks for reaching out.

You can integrate Bookly PRO with Google Calendar so that all new bookings created in Bookly Calendar will be automatically copied to the Google Calendar or vice versa. When you’re finished configuring the settings, you can then enable the connection to synchronize each staff member’s appointments with Google Calendar. This default integration offers two types of synchronization modes – One-way and Two-way front-end only.

The One-way type of sync will display your Bookly appointments in Google Calendar.

Whereas with the “Two-way front-end only” sync mode, your Google Calendar events will be taken into account when offering available time slots to clients in your booking form. If you enable this type of sync, all updates in Bookly will automatically appear in your Google Calendar – this means that the events that were created in Google Calendar will not be copied and displayed in your Bookly Calendar. Still, Bookly will consider this time slot as busy and won’t be available for booking in your front-end booking form. And all changes will affect the new appointments only so all existing appointments won’t be changed. However, with this type of sync, Bookly ignores all Google events created via Bookly since it is made to optimize the time to fetch events from Google. So each time a customer goes to the ‘time’ step of the booking form, Bookly sends a request to Google like: “Hey Google, send me all events from the staff Google calendar except events with the hidden field ‘created by Bookly’ because I already know about them from my Bookly calendar!”

Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync for more information and instructions regarding Google Calendar sync and these two types of synchronization modes.

However, if you need a full two-way synchronization between two (Bookly and Google Calendar) calendars, please check the Bookly Advanced Google Calendar Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005100854-Advanced-Google-Calendar-Add-on as it allows you to keep all your Bookly calendar data and any further schedule updates in sync with Google Calendar. So all bookings created or updated in Bookly Calendar will be automatically reflected in the Google Calendar, and vice versa. Please note that when you create All day event in Google Calendar, its status is set to Free by default, hence, you should change its status to Busy to display this event in Bookly Calendar.

Bookly PRO and all its add-ons are one-time purchases and currently include lifetime plugin updates. However, as per CodeCanyon (Envato Market) stipulations, customer support is only reserved for users with active item support subscriptions of all plugins and add-ons. Yet, considering our Bookly users, we only ask for an active item support subscription solely of Bookly PRO, and not all plugins and add-ons. Upon purchase of Bookly PRO, it comes with a free six-month item support subscription. If needed in the future, you can extend (if it’s still active) or renew (if it has expired) from CodeCanyon (Envato Market). Or a recharged, if you have, Bookly Cloud account: https://support.booking-wp-plugin.com/hc/en-us/articles/360015908619-Bookly-Cloud-Products.

Please check out this article about item support subscriptions: https://support.booking-wp-plugin.com/hc/en-us/articles/4898431917714-Customer-Support.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Advanced Google Calendar Add-on, are intended to help give more flexibility to achieve desired features. I want to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

Please check the demo: https://www.booking-wp-plugin.com/demo/advanced-google-calendar/ OR try the sandbox on a live website before purchasing to understand how Bookly PRO and its add-ons work together and discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive in your mail.

If I am off-base, you require further assistance, or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #200154 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

This is expected behavior for the two way front end only synchronization, the manually added events will block the staff member only on front-end/booking form. If you would like these events to be added to Bookly’s back-end then you need the Advanced Google Calendar (Add-on) and use the 2 way synchronization option.

Thanks!
Alex
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That’s the 2 way synchronization option. Here you can check more details about synchronization options how they work: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync

Thanks!
Alex
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Hello,

Thank you for your message.

If you add an event in a synchronized google calendar, then an appointment for the same time slot will be created in Bookly’s calendar for this staff member.

Thanks!
Alex
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Yulia
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Hello,

Thank you for your message.

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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