147 comments found.
Wordfence is flagging this plugin as a potential security risk, as an “abandoned plugin”. Is that the case, or is it still actively supported by the plugin authors?
Does it work with the latrest avada and php 8.x?
I am not able to access my website when this plugin is active. From WordPress: “WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Fusion Builder.”
My plugin version is 6.2 I have Avada 7.11.13
I don’t know how to fix it. Please advise. I need this working again, as it is the heart of all my content.
Hello, I do not see any valid licence nor a support service attached to this account
Regards, Amunet.
Yes, thank you. I purchased over 8 years ago and have no idea where any of my purchase data is. Do I need to purchase a new license to receive support?
Purchase data is linked to the account from which the product was purchased. It allows to easily see what licenses an account has. But, anyway, the support is valid for one year. If you need further support you need to buy a support extension but since there is no product linked to your account you will have to buy a full license.
Ok, license has been purchased. If I activate the plugin on my website, it still crashes it. How do I proceed?
If the latest plugin version still does not work send the access details to your website to support@amunet.biz and we will have a look.
Your job is amazing! THANK YOU! Please, could you do the same for Betheme by muffingroup theme? Please say yes!!
Hi, I created a support request with you but I have had no reply. With your plugin active it crashes my site. Did you see this?
Fatal error: Uncaught Error: Object of class WP_Error could not be converted to string in /var/www/html/vhosts/makoeyewear.com/public_html/wp-content/plugins/fusion_cptt/includes/fusion-portfolio-cpt.php:746 Stack trace: #0 /var/www/html/vhosts/makoeyewear.com/public_html/wp-includes/shortcodes.php(433): FusionSC_Portfolio_CPT->render() #1 [internal function]: do_shortcode_tag() #2 /var/www/html/vhosts/makoeyewear.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #3 /var/www/html/vhosts/makoeyewear.com/public_html/wp-content/plugins/fusion-builder/inc/class-fusion-column-element.php(588): do_shortcode() #4 /var/www/html/vhosts/makoeyewear.com/public_html/wp-includes/shortcodes.php(433): Fusion_Column_Element->render() #5 [internal function]: do_shortcode_tag() #6 /var/www/html/vhosts/makoeyewear.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #7 /var/www/html/vhosts/makoeyewear.com/public_html/wp-content/plugins/fusion-builder/inc/class-fusion-row-element.php(123): do_shortc in /var/www/html/vhosts/makoeyewear.com/public_html/wp-content/plugins/fusion_cptt/includes/fusion-portfolio-cpt.php on line 746
You just need to make sure you have latest version of the plugin and Avada theme. If it does not help contact us again via email with the access details to your site
Hi, I wrote a support message through your website but you didn’t respond. I sent another one just then. Did you get it?
If you didn’t get it, can you please email me: info@northernbeacheswebsites.com.au
I have received the email and will have a look at your issue in the next 2 days.
Hi, I’ve just extended my support. Recently updated to latest version of avada 7.11.6 and my site crashed if your plugin is active. I’ve sent this problem through your support system, but I’ll post this here as well. Thanks in advance for your help with a “hotfix”.
Hi, I’m still waiting for an answer to my problem about the “hotfix” on this plugin. I’ve sent my support request by filling out your form on http://www.amunet.biz/contact-us/ and I have active support. Please we need the plugin to work ASAP.!
Hi, it’s been a week since I extended my support and wrote several times to your support form on http://www.amunet.biz/contact-us/. I need my site to be up and running ASAP.
Two weeks has passed and I had no response to this problem. Please, I bought the support license just for this. I’ve sent several times your form on your site, but no response either. A very important content on my site is missing and I’m starting to regret having trusted this developer. Please help!
It’s been 18 days and still no answer on their site or their email. Is this plugin even supported anymore? Please, your plugin is very important for my site. I need your “hotfix” so it woks again. Please respond!
At Envato we always have uptodate and functioning version. if you update Avada just update the plugin as well.
Hi, we just renewed our license and sent you a support request and got now answer. Since last update all settings in WP backend are gone. Would be great to hear from you soon. Best regards.
Is this plugin still supported? Waiting for an answer since more than 3 Weeks….
we have sent the reply to your email on 17.12.203 at 21:56 from support@amunet.biz.
the reply was: Showing custom fields in Portfolio item as well as Read more link was never possible with our plugin. We can show custom field only on Blog items with the Blog CPT element.
hello I am using xtra theme with elementor pro can I use this plugin ? is it compatible with elementor pro ? thank you
Hello, This plugin is only for Avada theme.
After latest avada updated there is an jquery error in infinite scroll. Could you please check this issue. “infinitescroll is not a function”
Dear Team,
We have added 2 elements of “Recent Posts CPT” on a single page. Theme is avada and we are using mega menu. When we add 2 elements of “Recent Posts CPT” the mega menu somehow stops working but when we add 3 elements i.e. 1. Recent Posts CPT 2. Blog CPT 3. Recent Posts CPT then the mega menu works.
This seems to be an isolated incident; please advice.
By mega-menu not working i meant, the dropdown in the mega-menu isn’t opening
Dear Team,
Its been over 6 days now and no revert yet!! You can already identify my license and support are active. We have also sent the same query over email using your contact form but no revert on that as well.
Hello, I have checked the email. In the email you have not put the purchase code. We do not reply to the emails without a purchase code. As to the issue itself this sounds very unusual and unclear. So we need some time to have a look at it.
Dear Team,
The email was sent 8 days ago, along with the purchase code through your contact form. I would suggest you re-look at the form if purchase code not received. We have no reason not to provide purchase code considering the fact that we have an active support.
If you can share your direct support email id; it would really be useful to explain you the scenario on how this error/bug appears.
Almost 2 weeks now, still no resolution. None of your team members have responded to my email as of yet. Please don’t just reply with no “purchase code” statement. You already have my email on record with purchase code from my prior issue request. Please fix your support form if you aint getting the purchase code.
I do not think we can help here. This issue is very specific to your setup and is not reproducible. We do not have a capacity to investigate all such minor individual problems. If you think your setup does not allow you to use our plugin you can make a refund request.
I have active support. I have emailed you. Your support form on your website doesn’t work. I have added the ‘Related CPT Posts’ element to a layout in Avada. When I edit the element in the layout there are no options to adjust the layout i.e. I can’t choose if I want carousel, grid or masonry. I can only select the number of columns etc. When I place the element it displays as a vertical carousel i.e. 4 post feature images are displayed stacked on top of each other in on column. Each feature image also weirdly has a bullet point before it. Also, no matter how may times I choose 3 columns as an option, the element defaults back to 4 columns. How do I fix this?
As we have replied to you your issue has nothing to do with our plugin. We are not providing Related Post for CPT functionality. Please see the plugin description.
Dear Team,
We have an active support on this plugin, have already submitted a request to your support form hours back. We respect your response time, i.e. as mentioned 2 business days, and hope you do understand that the plugin is taking an already complicated website down due to incompatibility. We humbly request you to please provide a reasonable solution soon.
Please let me know under which email you have submitted the request?
We submitted the request through http://www.amunet.biz/contact-us/
As of yesterday we do not have any answered requests. So if we did not reply to you I need to know what email you have used in this request so that i could find it and check.
Hi, the fusion_cptt plugin conflicts with the latest version of Avada Builder & Core. It is also confirmed from the Avada support. Please help.
I have already have sent 2 contacts forms
Thanks
The fusion_cptt plugin conflicts with the latest version of Avada Builder & Core. It is also confirmed from the Avada support. Please help.
Please contact us via this form providing the purchase code information http://www.amunet.biz/contact-us/
IT does not work with current avada and there are 10 people on here saying the same thing including the avada theme developers as well!!!
So why don’t you just fix your stuff instead of being combative with your customers.
The system indicates, that under your username there is no license of our products. Our customerse with the license has no problem with our products. Thank you for understanding.
We are a FIRM and have so far 16 clients that no longer work . And your comments on here say the same thing.
We have the strict policy regarding piracy. If you lost your account with the linked licences please contact Envato to restore one, othewise we will not be able to respond to your requests.
Hi, the fusion_cptt plugin conflicts with the latest version of Avada Builder & Core. It is also confirmed from the Avada support. Please help.
Hi, we help every legitimate customer. Please raise a ticket via http://www.amunet.biz/contact-us/. Do not forget to enter a purchase code.
Hello! Have you already planned when the update will be released? Wordpress 6.2 / Avada 7.10 ? Approximate information is enough.
Your current version is 7.9.2, right?
thank you!
Hello, update has already been released. Plugin version 7.10.0.
I have requested a refund for my recent purchase and have send an email to you.
To be processed refund should be submitted via Envato interface. I can not initiate refund myself. Just for the record, it is also not my fault. It is how Envato works. So all hate speech please direct to them this time. As soon as the refund is requested I will be happy to provide one.
Future Buyers be aware, shady support with this plug-in. Even tho this is pushed by avada as being a great plug-in, when it comes to support it’s not great. It can break your site and the developer refuses to release a hotfix unless you pay for support, have in mind that your site might run great for a couple of months but once there is an issue your support will probably be expired, meaning that the developer seems to be purposely breaking things so people can buy extended support. This is the second time I’ve had an issue with this plug in in about 2-3 years.
TLDR - Shady practices when it comes to support, your site might crash with no fix in sight.
Yes, you are absolutely right. As we have our own dev cycles and other things to do we usual upload the new version in a month after Avada upgrade. Those who can’t wait for a month can reach us but only with the valid support contract. We think it is a fair approach and we will stick to it.
I have bought another license, which I don’t need, just to get this hotfix. I don’t understand how you can provide such a bad tool. Avada is actively promoting this plugin and it just breaks an entire website without the option of a rollback. I don’t get it. Please provide the hotfix asap!
We can’t and no one can build software that will be comparable with all future versions of other software. Avada updates its code without backward comparability in mind. We can’t hold the responsibility for that. Thanks for understanding.
as to the hotfix we will wait on it for the next 2 days and come back to you on Monday.
ARE YOU SEROIUS?? You wrote one comment down under “reach out to us for emergency fix” – I did and now you are telling me that you will wait until monday? Are you crazy? I am really confused about your attitude and I am sure that Envato is not amused about this kind of behavior. I will reach out to them, to the Avada Support and to all other companies that you rely on. This is just unacceptable. You answer this senseless comment faster than any contracted support ticket. I just don’t get it. The entire page is offline and we are loosing business every minute.
You can of cause do it, but the more efficient solution would be just to rollback to Avada 7.9. It probably will take less of your business tile and may produce better outcome.
As I have told you there is no way of rolling back an Avada update. I wish I coould do it but they don’t allow it. Or do you know a way of doing so?
You probably can request the previous version from Avada. But anyway, we can’t take responsibility that any software update is not compatible with our plugin and there is no backup om your side to roll back.
What about your “reach out to us for emergency fix” thing which is obviously a lie?
Same error. Please updates this.
We update our plugin withing one month after Avada update as we are not part of Avada and do not have visibility to their development circle. Those, having support contract can reach out to us for emergency fix for their case.
