209 comments found.
Hey guys, your plugin does not take into account the fact that a discount coupon was used for a purchase. If a 10% voucher was used for a 100 usd product, the total price of the order is 90 usd. When I return that order, your plugin sees it as 100 usd which is incorrect.
How can i solve this?!
Hello,
I suggest you please share your query over https://wpswings.com/submit-query team will help you.
Regards,
Hi another issue I see. The Exchange process is incorrectly showing revenues when the new order is created.
Recreation steps:
1. I buy a product for $2 => Reports obviously correctly show the order with the $2 transaction
2. Through your plugin I make an exchange of that $2 for a different product that’s also $2. During this process a new order is created reflecting the exchange.
ISSUE: The original order is then set to $0 AND the NEW order shows as $0 because a discount is applied in it. So in my reporting I don’t see that $2 anywhere.
This is a fairly large problem that needs to be addressed. Please let me know as soon as possible, thanks.
Hello,
I suggest you please share your query over https://wpswings.com/submit-query team will help you.
Regards,
Hello guys, I just bought this plugin and I’m facing a first problem, I can’t get it to work/ start. If I check “Enable refund request” on “Refund product settings” nothing happens. Previously i had the “Lite” version of this plugin, and after clicking this tick, in my orders area a new “refund” button appeared, next to eligible orders. Now nothing appears 
Hello,
Thanks for purchasing our plugin.
Please fix the fields, Max. Number of Days and select the suitable Order statuses in which Refund Request can be submitted from Refund Settings tab in our plugin’s settings.
If issue, still persists, we suggest you please share your query over https://wpswings.com/submit-query team will help you.
Regards,
Thanks, it working now. I didn’t see at first that i need to set the suitable order status, but now everything seems to be ok. Cheers xoxo
Great,
If you need any further help feel free to connect with us
Hi, I ran into a snag with this plugin. Our users are required to have specific additional custom fields (“Student First Name”, “Student Last Name”) on top of the regular customer fields (name, billing address, etc) upon initial checkout.
When I go through the motions of setting up an exchange following that first order, I see a new order is created but those custom fields I mention above aren’t carried over to the new order from the original one.
This messes up our reporting when we export orders. Is there currently a way to pass custom fields to new orders via the UI? Maybe I’m missing something? Or would this require an update to the plugin? Thanks!
Hello,
I suggest you please share your query over https://wpswings.com/submit-query team will help you.
Regards,
Hello, I bought the product. However, return and exchange pages are not mobile responsive. do you have mobile compatible?
In the demo images on your site, the pages look mobile-friendly, but in the plugin I installed, the pages are not mobile-friendly. can you help me?
Hello,
Our plugin is mobile-friendly and compatible with mobile view, If you are facing an issue please connect with us here: https://wpswings.com/submit-query team will help you.
Regards,
How to add shipping cost which requesting an exchange
Hello, thanks for using our plugin Yes from exchange setting tab enbale “Exclude shipping fee” setting once you will enable this setting admin would be able to charge shipping on the exchange request. For more please go through our plugin documentation : https://docs.wpswings.com/woocommerce-refund-and-exchange-rma/
Still you have any query please connect with us here: https://wpswings.com/submit-query/
Regards
WP Swings
Thanks but where to add shipping amount that will be seen while exchanging
Hello, On the order edit page where you will be accepting or rejecting the exchange request there you will see the option to add shipping fee . From there you can charge the shipping .
Regards
WP Swings
is it mobile friendly and compatible with mobile view ?
Hello,
Thanks for showing an interest in our plugin,
Yes, our plugin is mobile friendly and compatible with mobile view, if still you have any queries then let us know.
Regards, WP Swings
whether your plugin have this feature: Request Tracking Code: customer to provide a return tracking code to you for when they ship their items back to you. This could help you keep track of returns.
Hello,
No, we don’t provide this functionality right now You need to track the return manually.
Regards,
PRESALE- can a guest request only refund ? I only need refund functionality! thx
Hello
Thanks for showing the interest in our plugin.
As per your query, you can enable the guest to only request for refund, by only adding Return Request form to your Menus.
If you have any more queries, email us over support@wpswings.com our team will help you in better way.
Regards, WP Swings
Thanks support! appreciate it
Is this compatible with ELEMENTOR?.. meaning does it come with elements or shortcodes to work with in the page designer?
Hello
Thanks for showing interest in our plugin.
As per your mentioned query, our plugin is not compatible with any page builder as of now.
But we can check the possibilities via. customization for you.
Email us over support@wpswings.com our team will help you in better way.
Regards, WP Swings
Nope….. ya got to get with the times…..not buying because of this reason alone…
Hello
Thanks for your response.
We will definitely try to add the compatibility in upcoming updates.
We are here to help.
Regards WP Swings
Pre-sale question Can a guest user request a refund or exchange ?
Hello
Thanks for showing interest in our plugin,
Yes guest user can raise refund or exchange
Regards WPSwings
more questions. Outside the 6 month support, will future updates be auto-update or manual? Also, do you offer multi-licenses at a discount price? Let’s say 5 licenses
Hi,
Yes, you’ll get the auto-update. Also, as the product is listed over the codecanyon, our discount will not be applicable over there.
If still, you have any question then email us over support@wpswings.com our team will help you in better way.
Regards, WP Swings
Question: Is your plugin compatible with Woodmart theme. I am using woodmart theme, I want to know if it works before I buy. Please help me check them. Thank. https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492
We are not so sure about the compatibility with this specific Woodmart theme for now, as we have not checked compatibility for now. But our plugin is mostly compatible with the default themes of WooCommerce, For detailed discussion, you can connect with us over https://wpswings.com/submit-query/
Thanks
Hi, most of our customers use the guest checkout feature and we didn’t make the email address as mandatory. Is it possible to make a refund or exchange request just by taking the order ID? Also is it possible to edit the guest user’s page?
Best Regards
Hello
Thanks for showing the interest in our plugin.
As per your query, the admin can use [ced_rnx_refund_ex_form] shortcode to give guest users a feature to request for refund and exchange functionality anytime anywhere, so you can use it n any of your pages.
But regarding validation, that is of using only Order ID, it is not possible to submit the request using only one value, user need to enter both Email ID and Order ID.
But we can modify this for you via. changes in code, so you can purchase the plugin and then contact us at support@wpswings.com and our team will help you.
Regards WP Swings
hi, 1- Are only certain user roles allowed to use wallets? 2- Does it allow it to drop to a certain negative balance? 3- Are you considering making a discount?
Hi, Thanks for reaching out!
Currently, only the admin and customer user role can use the wallet, also it never goes to the negative balance wallet can only be used while having some amount in it.
Regards,
Hello,
I just bought your plugin today at 6:52 PM in France. I installed the plugin and found a first error. See the image.
https://prnt.sc/UBH4uWzSvjoY
How to put a comma in the price?
Regards,
Dan002
Hello
Thanks for purchasing our plugin.
We suggest you please send an email at support@wpswings.com regarding the issue, so that our team can assist you further.
Regards WP Swings
Hello,
I prefer to contact support. I have opened a ticket. My ticket id is: 699587775
dan002
Hello
Thanks for contacting us.
Our team is connected to you over Support channel.
Will assist you accordingly.
Regards WP Swings
Hello,
I have a problem with apostrophe and duplicate words in the forms. See Return Request Form image and See Exhange Request Form image.
https://image.noelshack.com/fichiers/2022/16/1/1650277171-return-request-form.jpg
https://image.noelshack.com/fichiers/2022/16/1/1650277171-exchange-request-form.jpg
My ticket id is: 703517418
Regards,
Dan002
Hello,
Thanks for connecting with us over support our team will check your query and help you accordingly.
Best Regards,
Hello,
Here is a screenshot of the predefined conditions. There are no duplicate words. Do you have a solution?
Screen : https://prnt.sc/RlW3E_8PDQcO
For the Apostrophe! What is the solution?
Regards,
Dan002
Hey,
Please share it over the support our team will checj and suerly help you there.
Best Regards,
Hello,
I can’t provide the FTP, it’s a customer account. I already told Mukul Chaudhary. Either you provide the files to be uploaded, or I ask for a refund of the plugin.
The tests are done locally via xampp
Regards,
dan002
Hey,
Our team is looking into your concern they will get back to you soon over mail.Regards,
Hello,
I come to the news. Did you solve the problems caused by the plugin?
regards,
dan002
Hey,
Our team is checking your query I would suggest you please connect with the support team for the further query.
Thanks,
Hello,
Thanks for the explanations on the changes of the plugin.
You were very reactive. Will you make an update?
regards,
dan002
Thanks,
We will surely look into this,
Best Regards,
At first, I upload the installable WordPress file from my CodeCanyon account but it shows v 2.1.4 and I got an update notification on v2.1.5. But my website is completely broken.
Then I install all files and documentation it shows the latest v 3.1.4 but the purchase code does not support this version 3.1.4. Its support is only v 2.1.4. https://prnt.sc/q-Pmk_q3XrLo
I inform you about this problem about a month ago. Recently, the problem emailed you again but I got no reply.
If you are unable to solve this plugin issue, I would like to get a full refund.
I don’t want to waste any more time.
Hello,
I got your query and I’d request you to please connect with us using- https://wpswings.com/submit-query/ , our team will surely help you with this.
Regards,
Is there return and exchange option for guest users? We usually don’t require a customer to make an account in order to purchase. However, they’re provided with order information via email and SMS.
Hi,
Yes our plugin provide guest user refund/exchange functionality which you can check from here (https://docs.wpswings.com/woocommerce-refund-and-exchange-rma/?utm_source=wpswings-rma-doc&utm_medium=rma-cc-page&utm_campaign=doc#refund-and-exchange-feature-for-the-guest-users), if further any concern then please let us know.
Regards,
Hi, I bought this plugin but the version shows 2.1.4 on the website dashboard plugin page.
Also, my CodeCanyon account download page shows the plugin version is 2.1.4.
But your product page on CodeCanyon shows that the plugin’s latest version is 3.1.4.
I got the plugin update notification. But the plugin is not updated from my website.
Please solve this problem.
Hello Neximn
Thanks for purchasing our plugin,
When you go to download section in your codecanyon account you will get 2 option to download one with document and other with not so please download the full file which have documentation and install that
Regards WP Swings.
Hello, I am facing two problems. 1.After activating the plugin version 3.1.4 it displays a notification on the plugin page of the website. link: https://prnt.sc/O3_bBsbX0I1Y
How do I remove notifications?
2.The Envato Market plugin page shows the old version 2.1.4. link: https://prnt.sc/i0_uRK6mbKOe
How can I remove the old version and activate the latest version 3.1.4?
Hi,
Thanks for purchasing the plugin,
You need to download the plugin from the envato account and upload to your website.
For the notification removal, we request you to please connect us over support@wpswings.com our team will help you in better way.
Thanks and Regards,
is there any option to use for Mobile apps using REST APi’s ? like woo-wallet providing rest api to built wallet for mobile apps as well.
Hello
Thanks for showing the interest in our plugin.
As per your mentioned query, this not possible from our plugin but if you want we can check the possibility to add this,
If you need any more help, please connect with us here https://makewebbetter.com/submit-query/ Our team can help you in a much better way.
Regards MakeWebBetter
Hi, Please add support for elementor for exchange/refund form as well as on the account page. The functionality is great but the page layout is really bad.Almost every customer-facing plugin has support for elementor. Also, i am seeing the difference in the version on codecanyon and on your website. I believe both are the same right??? and only versioning is different??
Hi, Thanks for using the plugin!
Thanks for your kind suggestion we will surely look forward to it and discuss with our team to include this in future updates if possible. Yes both the plugin on code canyon and site is almost similar no big differences on count, if further you face any concern in anything regarding plugin functionalities then you can connect with our support anytime.
Regards MakeWebBetter
