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Nice work good luck for your sales
I bought and installed the plugin. I enabled returns aswell as exchange, but the buttons are not showing up on the orderdetails page. I did also set the ‘minimum days’ to 1. Am i missing something? I
Thank you for purchasing our product. I would get in touch with our technical team and update you asap.
Refund and exchange request button shown on order detail page once order status is completed.
If minimum no of days is set to 1 then user can place return / exchange request upto 1 days from the date when order placed.
The order is completed and i’ve set the minimum no of days (i think the label should be ‘maximal no days’) to 14. However the buttons still don’y show up..
Add me to skype: makewebbetter
I’m pretty sure some hooks are not implemented in theme which is causing button to not work properly. Please add me to skype and we can discuss more on this issue and if possible I’ll customize theme section to make it work.
Everything looks good so far except the predefined reasons for Exchange and/or refund.
- User should be able to choose predefined reason and press submit.
Instead, the predefined reason is coming up as “Subject of Return Request” and then user has to also type reason for return in text area below.
- Text Area should only show up when user selects “Other”.
Thanks for your support
Thank you for using our products.
Your suggestion are valuable to us. We try to upgrade plugin every couple of weeks or sooner and we’ll surely add these features in next version .
Stay tune and provide your valuable comments and 5 star rating and we’ll deliver our best
Great also couple notes for next update:
- Buttons on Order Detail page are good (they apply my woocommerce/site styling). The buttons on the Refund and Exchange forms don’t. It would be good if they did.
- In WooCommerce backend, where admin can accept request, I noticed the refund amount does not include Taxes unless I manually add.
Thanks, look forward to next release
Thank you so much for valuable suggestion We’ll definitely look after this. Feel free to put as many suggestion and we’ll love to add them in next version
ver 1.0.1 is available now with all features you requested for . Please review updates and if you really like our work and support do rate us 5 star . Thank you for your support
I have just purchase the plugin and it works great for returns, however, on testing it for exchanges it does not offer an exchange option ion the product is a variable product and only works for simple products. Is there something Im missing or doing wrong?
Thank you for purchasing our product.
From product listing page you can only add simple product to exchange. If you want to add variable product to exchange you have to go to product detail page and choose the variation and then add product to exchange.
Hope that helps you. We are always here to help. If you face any trouble let us know and we’ll provide every possible support.
I tried that but there is no “exchange” button listed on the page when you have selected the size and colour of the exchange item in question I have tried several variations and the same problem shows up
Please add me to skype: makewebbetter, I’ll try to understand issue and fix it for you.
OK will do
my Skype is andrewpjpmaggs if that helps
Thank you so much for the support received to date
I appreciate your support , we are always committed to deliver best support and quality products. We make sure our buyers have easy reach to us and we can help them asap .
We are delighted with the product. There is one area that I think could be a possible improvement / enhancement even a premium feature and that is to allow admin to enter a returns or exchange onto an order for a client who does not have an account yet has either emailed in or called on the phone to say they wish to return / replace an item.
Great to hear you are delighted with the product . Sure we would add this feature in next upgrade .
I’m still unable to het the plugin working. I added you on Skype, but i don’t get answered. Can you please contact me?
Do you do customizations?
Please send your customization request at firstname.lastname@example.org. We would help you with customization.
I have trouble making this plugin work.
If I go to my orders, and fill in the form to return an order I am unable to check the article. I can do everything else but check the article or all the article doesn’t work, the field is blank, there’s nothing to check.
Send login details at email@example.com. We’ll check issue and help you asap.
I thought that you are unable to check the article at product return form due to some settings which is set in backend.
Go to Dashboard > WooCommerce > Settings
You can see a tab name “RAE Setting”.
Go to “Return Product” menu under the tab.
There are following setting due to which article/product is disable for check at return request form
1. If Sale Items setting is enable then item can’t be return please uncheck that setting for returning sales article
2. Exclude Categories : If article have any category which is selected in backed then those category article is unable for refund.
So manage your settings from here and try again.
It will works fine
Hi, thanks for the reply. I checked the settings as above but it is not working. When I set it to exclude a sale I see the red sign, when I set it to accept sales, then the red sign disappears, but I can’t check anyting. Besides that, I also can’t translate the plugin. I hope it can be fixed soon! Thank you.
Send me login credentials at firstname.lastname@example.org. We would analyze and fix if needed. Its weekend time so might take some time but we would try our best.
Hi , If any article is excluded for return then red sign shows otherwise a checkbox shows. According to you, you can’t check the checkbox for returning an article. Please send us your site details so that we can check and resolve the issue.
I’m considering purchasing your plugin to handle exchanges and returns on our website, but I’d like to get a better grasp of the extent of what it does :
I understand that it manages perfectly well the customer workflow of requesting an exchange, selecting a reason… However I’m not clear on how much it does on the Back Office side of things. When a customer ask to exchange a product for a different size for example, does accepting the request automatically affect the stock level of each size variation ? Or do I still have to manipulate stock levels manually myself ?
Also, does this plugin have a french translation available ?
Thanks so much in advance for your answers
When an order product is exchange from another product the the exchange product stock is managed either it is simple or variable product. But currently we didn’t manage the order product stock which is requested for exchange because it’s depend on exchange reason (sometime item is defected) . But I got this requirement then we will add this feature in next version which will be released soon.
You need to translate this plugin in your own language.
Version 1.0.4 isn’t available to download. The files you get right now when you download are version 1.0.3
We are extremely sorry for the blunder. It was our mistake and we have submitted updated version. Please download latest version when you get notification of update.
I really want to use this plugin, but i need to be able to set the orderstatus in which the customers can return or exchange. Right now the buttons only show up when the order is ‘Completed’. Could you add a setting to select the orderstatus in which the customers can return/exchange the order?
We have a query for this feature so we want to know your response for that query would be great. Please mail us at email@example.com or let us know your email id so that we can contact you.
i want to customize mail but i don’t found any thing regarding its variables or tokens..can u please help me out
In our extension there is a setting under woocommerce menu having name RAE Configuration from where you can customize you email as you want.
I bought this plugin today, but facing some design issues. Can you please help.
I have sent you a request through skype. My id is softags
Thanks in advance.
Please let me know your skype id or add us on skype: makewebbetter
I saw the video demo of this product and looks really good. One thing I was thinking was that it said you manually have to do the return on the payment gateway. I would like to suggest a feature when you press refund it opens a modal/lightbox and asks which method of refund to use (which is enabled on the store) and if paypal/stripe to do automatically). Having this feature would win the hearts of many!
Thanks for reaching us with a wonderful idea.
We will definitely consider your idea in our next release.
We are also working hard to make this plugin more user friendly.
I have a several problem with the Exchange function. When any customer want to make a exchange, appears this error: “Exchange Request can’t be send. Days exceed.”
But the “Minimum Number of Days” option it set at “30”.
Screenshot of the exchange request configuration:
I need help
Thanks for using WooCommerce Refund and Exchange plugin.
This message “Exchange Request can’t be send. Days exceed.” is shown when order date is exceed from 30days. If exchange request is made within 30 days from order placed date then Exchange request form will be shown other wise notice is shown with message why form is not shown.
If you also facing any issue then you can contact us on skype : makewebbetter or directly mail us : firstname.lastname@example.org
We would feel great to help you
Hi! Thank you for your response.
I understand the message, but I can’t exchange any order. For example, today’s order also displays the same message.
Please share your login and ftp credentials on
skype : makewebbetter or directly mail us : email@example.com
We would feel great to help you
Hello, Cool plugin though i’m having trouble setting it up beyond your documentation. Kindly assist via skype or any means you have available please
Thank you for using our plugin.
We would surely help you and solve any issue you are facing. Add us on skype: makewebbetter
i have added you on skype…kindly connect please
You added wrong skype I think, let us know your skype username.
alright. it’s mulidenno
I have just purchased this plugin but I get the same error as joseramonrc.
The error is: Return Request can’t be send. Please choose an Order.Click Here
Please advise what to do to fix. I am running flatsome theme.
This is not an error. The message is showing as you have not selected any order for refund or exchange. You need to click on CLICK HERE and select an order from the my account page for return or exchange request.
We would feel great to help you
No I am selecting an order but there is an error of some sort because the same is happening with exchange. Also the page displays briefly then disappears. Can you take look on Skype?
Sure we are here to help you . Please add skype: makewebbetter and we’ll make it work for you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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