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68 comments found.

Interested in allowing exchanges for less than the original amount, where I would refund the difference to a customer. Is there a method by which that can be allowed?

Hello,

Thanks for interest in woocommerce refund and exchange plugin.

Currently our plugin didn’t have such type of feature but if you need then you can contact us at skype : makewebbetter our team will help you.

Thank you MWB Support

Love this, but I can’t work out how to make it available for people who check out as a guest? Is there any documentation?

Thanks,

Paul Ebrey

Hello,

Thank you for purchasing WooCommerce Refund And Exchange

Yes we have provided the documentation please follow the link to reach the documentation http://docs.makewebbetter.com/woocommerce-refund-and-exchange/1.0.10/ and add Return/Exchange Request Form page in menu item for the access of guest user.

If still you face any difficulties then please share with us over skype :: makewebbetter or you can mail us at support@makewebbetter.com

Thank you MWB Support

Hi, Thanks for that – I’d seen that. But the buttons are only available for a customer who logs in and can view orders in their account? If a customer checks out as a guest they cannot raise a return as they don’t have an account to log in to? I thought there was a separate form / process for non-account customers?

Hello,

We suggest you to add Return/Exchange Request Form page to the menu. In this page guest user can exchange/refund product after entering order ID and email ID that is used while placing order.

We suggest you to please contact us over skype :: makewebbetter or you can mail us at support@makewebbetter.com so that our team could assist you better with all your queries.

Thank you MWB Support

sochoa1

sochoa1 Purchased

Hello, I have dowloaded and activated/configured this plugin. Then this morning I started seeing this on my product pages

” Fatal error: Call to a member function is_on_sale() on null in /home/thedotbo/public_html/septemberlane.comWP/wp-content/plugins/woocommerce-refund-and-exchange/includes/woocommerce-rnx-class.php on line 476 ”.

My website is www.septemberlane.com, but I have deactivated the plugin until this can be corrected. Please help! Thanks.

Hello,

We have tested our plugins and it works fine without any error.So, we need to check this on your site.

So, we suggest you contact us over support desk by generating a ticket https://makewebbetter.freshdesk.com/support/tickets/new

Thank you MWB Support

Hello,

If you are not able to contact us over freshdesk. So, we suggest you to please contact us over skype :: makewebbetter or you can mail us at support@makewebbetter.com so that our team could help you with all your issues.

Thank you MWB Support

Hi, I can’t set up plugin correctly. Any help?

Hello,

Please refer the video https://codecanyon.net/item/woocommerce-refund-and-exchange/17810207 for the settings of the plugin.

If you need more assistance then you can contact us on fresh desk support https://makewebbetter.freshdesk.com/support/tickets/new

Thank you MWB Support

KotshGfx

KotshGfx Purchased

Hello

there are problem in your plug-in in Multilingual site.

I have site with tow Lang ( Arabic and English ).

Now the (Return Request Form) work in one language only.

if i open this page in arabic site ,,, its work good like :

http://prntscr.com/ftjtrd

but when open it in english site>> its not work and show me like :

http://prntscr.com/ftjtde

need to solve this problem

Hello,

No our plugin works with multilingual site as you are facing difficulties. So, we suggest you to please contact us over support desk https://makewebbetter.freshdesk.com/support/tickets/new Our team will help you with this.

Thank you MWB Support

Hello,

Does your software support manual returns and exchanges on the backend? I tested out your demo and the manual exchange process wasn’t working for me. I do not need customers requesting refunds or exchanges.

supportatmwb

supportatmwb Author Team

Hello,

Thanks for your interest in woocommerce refund and exchange.

For manual refund, woocommerce already provided manual refund. For manual exchange, Cuurently we don’t have such type of feature. So, feel free to share your suggestions with us.

We suggest you to please contact us over skype :: makewebbetter. So, that our team could suggest you with best.

Thank You MWB Support

Hello,

Hope this finds you well. I recently purchased your plugin and was facing an issue with a couple of things that I need your help with:

1. Returns & Exchange a. Currently we are able to change the email body content but there is no option to change the styling in terms of fonts, layout etc. for the emails being sent through the plugin. How can i do this?

b. We are only able to use the following three shortcodes in the email content: 

The default WooCommerce Email hooks such as {order_value} {payment_method} {billing_first_name} don’t seem to be working. We would like to display additional information in the emails which needs to be dynamically fetched like the amount of Refund a reference number etc. 

c. How do I disallow customers for exchanging products for a different one? I just want the option for them to be able to select a different size or a colour but not a different product when placing an exchange request. 

d. The plugin offers option to configure the number of Days after order is delivered that the Refund Request can be allowed. By default Wordpress has Completed as a Status. We are using a plugin and have created a custom status called Order Delivered. How do we configure this setting to work with the custom status? 

Looking forward to your response :) Dhriti Jain

supportatmwb

supportatmwb Author Team

Hello,

Thank you for purchasing WooCommerce Refund and Exchange and providing us suggestions.

a. In current version we have not provided such options but will implement this in our upcoming version.

b. We will implement three default WooCommerce Email hooks such as {order_value} {payment_method} {billing_first_name} in our upcoming release, We will give the basic information shorcodes also ,but if you need other specific information then please let us know about it.

c. We will implement the feature of disallowing customers for exchanging products for a different one in our upcoming release.

d. We need to check this with the plugin you are using for creating custom order status.

So, We suggest you to please contact us over support desk https://makewebbetter.freshdesk.com/support/tickets/new Our team will assist you with this.

Thank you MWB Support

Hello

Thank you for writing back with your response.

Can you give us a potential release date for the next update? We’re looking to go live with our E-commerce soon and since refunds and exchange are a major part of the store, it would be extremely helpful if we knew when to expect all features mentioned below as a part of the new update.

As for the custom order plugin we are using is WooCommerce Order Status & Actions Manager by ActualityExtensions. Will drop the details on the support link you’ve shared.

Thanks. Dhriti Jain

supportatmwb

supportatmwb Author Team

Hello,

Most probably We will be releasing our next update by the end of the next week.

Yes we have received your request on freshdesk tickets, we will handle your queries from their.

Thank You MWB Support

Hi, can this plugin: Support for WooCommerce Refund And Exchange

Refund with credit? I means when customer request for refund, only can refund the credit (point) for the next purchase.

Thank you.

supportatmwb

supportatmwb Author Team

Hello,

Thanks for your interest in WooCommerce Refund and Exchange .

Yes ,Our Extension offers wallet system as like credit, here refunded amount is added in customer wallet and customer can purchase product using that wallet amount.

Thank You MWB Support

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