makewebbetter

makewebbetter supports this item

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59 comments found.

Hi,

In the latest update is an issue. When a return is accepted and the money (example: $50) is returned the order total is 0. This is good. But when you check the details of the order again, and then return to the orders tab (in the account), the total suddenly is changed to $-50. Very weird. Can you please check and fix this?

Also, i selected the option to add the shipping amount to the return amount but this doesn’t work for me..

Could you add the option the use a , and not a . in the numbers? The standard added refund amount in the refund box for me is now: Example: 2.300 and not 23,00

Thanks in advance

Hi,

Please add us on skype :: makewebbetter, we will handle all of your issues from there and we will assist you also to understand settings..

We will help you out with the issues you are facing .

Thank you MWB Supoort.

Hello, We have woocommerce 2.0 ver.How much will this plugin(woocommerce return and exchange) be compatiable with woocommerce.Kindly revert. Thanks.

Hi,

We have tested our plugin upto v2.4 and its compatible with it.

We advice you to update WOOCOMMERCE to the latest version for the plugins best performance.

Thank you MWB Support.

Hello your plugin is working great but i am not able to update your plugin i cant see any update button can you tell how to update your plugin

Hello jatindeep,

Currently you have to update it manually, we are looking for the update notification feature may be it will release with next updates.

You need to download the latest version and replace it from the existing one.

Thank you MWB Support

Hello i am not see any return and exchange button in my customer account view so please solve this my website link: https://www.kemioon.com/wp-admin/

For id and pass please mail me on : naganikeyur108@gmail.com

and tell me reason for this please please solve this? i give authority to any change in my website but solve this problem please please and tell reason also please please

Hi,

Please add us on skype :: makewebbetter or you can directly mail us at webmaster@makewebbetter.com, we will help you to solve your issue.

Thank you MWB Support

Hello,

i’ve just installed your plugin. As soon as I activate the “exchange” function it won’t load the page anymore with the report “ERR_TOO_MANY_REDIRECTS”. Do you have any Idea where this comes from?

Thanks for your help in advance. Regards, Dario

Hello zeliazadra,

Please add us on skype: makewebbetter or mail at support@makewebbetter.com and we’ll check and fix issue for you.

Thank you MWB Support

Hi, I have installed plugin. But I am not getting ‘Return’ and ‘Exchange’ buttons, above ‘Order Again’ Button. Please help.

Thanks.

Hello,

May be there will be you have not enabled the right setting.

Not to worry please add us on skype: makewebbetter or mail at support@makewebbetter.com and we’ll check and fix issue for you.

Thank you MWB Support

Hi makewebbetter, My Request Form is in full-width, can you please tell me how can i change it into a boxed Layout. Thank you

Hello,

We have provided a setting in the backend under common setting tab as CSS for return forms.

You can add your own custom css to modify the layout of the form.

Thank you MWB Support

Hello.

When I use the plugin in a variable product in my categoria or catalog page, with out select a variable a infinity loop is happening

Hello,

No need to worry please add us on skype: makewebbetter or mail at support@makewebbetter.com and we’ll check and fix issue for you.

Thank you MWB Support

Hello, I installed plugin on my website http://officeexpress.asia Exchange and Refund is not Working, Only Cancle Order is Working. Please Check and let me know where is the problem. Thank You.

Hello,

We have received your query on skype so we handle your queries from there.

Thank you MWB Support

Query Resolved. Thank You for your Support.

Hi

I am using your plugin of “woocommerce refund and exchange”. After I were testing this plugin I got empty email as an admin for product return.

Can you tell me the issue ?

Thanks

Hi espishosting,

It might be possible that you have not added any content to the email configuration settings for return and exchange requests in RAE CONFIGURATION tab. Please check it and if the issues persist please add us on skype : makewebbetter or you can directly mail us at support@makewebbetter.com.

Our team will help you with your issues and resolve them.

Thank you MWB Support.

1) Is it work with auto expried date admin setting for not allow create request refund anymore. About admin setting period warranty time, can you update to make it work by catalog?
Example:

service order catalog, i want set only 1 days, which mean they can cancel order within 24 hours, if no , they have to pay for order service. not allow change.
for normal product catalog , i will set 7 days.
some specical catalog, i want set 14 days.
I don’t want handy to set days, i want auto, but set due to catalog, not whole of website like the plugin current working now. best thank if you can update , i will purchase.
2) Is it available reply/answer similar dispute for refund same this website?

Hello,

Yes we like your suggestion, and we will definitely try to add these in upcoming releases.

We suggest you to please contact us at skype :: makewebbetter or you can directly mail us at support@makewebbetter.com we really want to discuss with you about the query you have asked.

Thank you MWB Support

Hi, I just installed the plugin. I have WooComm 3.0, I understand the plugin will be compatible with the recent Woo update. In terms of the front end, when I goto the order page, there is no Return or Exchange button, is there anything else I should do on the backend to make this show up or do I just wait for the update?

Hi,

We are going to release the plugin compatible with WOO 3.0 .

Please check the backend settings for return and exchange whether you have selected the order status for allowing refund and exchange.

If You find any further issues please contact us on skype : makewebbetter or can directly mail us at support@makewebbetter.com , our technical team will guide you to the process.

Thank you MWB Support

So, I have a query before I buy the plugin. Everything is great, but here’s a case: If I have two (or more) products in a single order and I want to exchange one and return the other one, is that possible to do? I tried it out, unfortunately once I raised a return/exchange for one item in the order, Im unable to raise return/exchange for the other item. Do suggest if this is possible to do and in case I’m doing something wrong?

Hi nitinpasricha,

Yes this is possible, if you allow a return requested or exchange requested status form the settings before accepting the requests and can also select return approved and exchange approved in case of allowing their process of return and exchange after the approval of the first request.

Thank you MWB Support

I didn’t work. So I ordered two items, raised return for one. Went back to orders to raise exchange for the other but the button wasn’t there. Check: http://prnt.sc/f0aswh (order #475)

Hi,

Yes this is possible, if you allow a return requested or exchange requested status form the settings before accepting the requests and can also select return approved and exchange approved in case of allowing the process of return and exchange after the approval of the first request.

Thank you MWB Support

flarp9

flarp9 Purchased

Hi, I set this plugin to not allow refunds and last evening my client sent me an email that someone received a refund. How do I get this to work with our woo commerce?

Thanks in advance.

URL: ghostsofnewport.com – ask for credentials if needed.

Hello,

We suggest you to please contact us on skype : makewebbetter or ail us at support@makewebbetter.com, our technical team will guide you to the process.

Thank you MWB Support

flarp9

flarp9 Purchased

Ok. Hold off, it seems that this purchase was made before the installation of the plugin, so we are going to wait to see if it happens again. I went in today and placed an order and could not find a refund link or button. I appreciate your response and will contact you via Skype if it happens again. :)

Hello,

Ok, sure you can contact us for any kind of query.

Thank you MWB Support

The email notifications are not being sent on the following statuses: 1. Return request 2. Return approved 3. Return cancelled 4. Return refunded

Hello,

We have received your request on skype. our team will help you.

Thank you MWB Support

ghodson

ghodson Purchased

I recently updated and having an issue where the “add to cart” button is missing on all products in shop. I have disabled plugin for the time being

Hello ghodson,

Sorry for inconvenience. We hide “add to cart” button only on time of exchange. We suggest you to contact us at skype: makewebbetter or mail us at support@makewebbetter.com

Thanks & Regards MWB Support

KotshGfx

KotshGfx Purchased

Hello

i use our plugin but there are problem in Exchange Request Form

when open Exchange Request Form page :

example.com/exchange-request-form/

we see this message

“Exchange Request can’t be send. Please choose an Order.Click Here”

i go to my account but not see any action to Exchange Request

http://prntscr.com/fbgvws

How can Request Exchange/Return any order ?

supportatmwb

supportatmwb Author Team

Hello,

Thankyou for using WooCommerce refund and exchange.

We need to check this on your site. So, We suggest you to please contact us on skype : makewebbetter or mail us at support@makewebbetter.com, our technical team will help you with all your issues.

Thank you MWB Support

I was testing how a guest account gets a refund on our site, but I keep seeing this error where the refund button should be. The error is Fatal error: Call to undefined method APCu_Object_Cache::incr2() in /home/content/a2pewpnas01_data03/73/4086173/html/wp-content/object-cache.php on line 242

supportatmwb

supportatmwb Author Team

Hello,

Thankyou for using WooCommerce refund and exchange.

We need to check this on your site. So, We suggest you to please contact us on skype : makewebbetter or mail us at support@makewebbetter.com, our technical team will help you with all your issues.

Thank you MWB Support

How do you style or customize the return/exchange request form page that was created when the plugin was installed?

supportatmwb

supportatmwb Author Team

Hello,

In the Comman Setting tab of RAE Settings, you can customize your refund and exchange form through applying custom css.

Thankyou MWB support

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