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Discussion on WooCommerce Refund And Exchange With RMA

makewebbetter

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126 comments found.

This plugin broke my site. Finally deactivated the plugin and deleted too. Worst plugin

Hello,

Please let us know what issues you are facing with our plugin. We are here to check all the issues please connect with us over our support https://makewebbetter.freshdesk.com/helpdesk/tickets/new you can directly join us on Skype ID: makewebbetter

Regards, MakeWebBetter

After re-installing the problem gone automatically!!

Good to hear that your problem is resolved. If you have any queries or requirements then please feel free to contact us.

Regards

Hey, Thank for such an awesome thing, everything works perfectly fine except for the design. I am using the Atelier Theme and the Return and Cancel form dont sync with my theme and i want to change the layout, also the product selection bar is not completely responsive on mobile phones.

Please help me with this.

Thanks

Thanks for your kind response.

You need to put theme wrapper class in our setting WooCommerce >> Settings >> RAE settings >> Common settings.

Here you can put wrapper class of theme so form structure and for custom design you can do custom CSS and put that CSS in custom CSS area.

If still you have any issue then we suggest you to contact us over support by https://makewebbetter.freshdesk.com/helpdesk/tickets/new so that we can provide the solution.

Regards, MakeWebBetter

Can you kindly confirm before end of sales, if your plugin is compatible with these 2 multivendor solutions : https://fr.wordpress.org/plugins/wc-multivendor-marketplace/ and https://fr.wordpress.org/plugins/dc-woocommerce-multi-vendor/

Thanks a lot and will decide on buying based on your reply.

Best Regards,

Hello,

Thank you for your Interest in our plugin.

We would like to mention that, currently our plugin is compatible with wc-vendors and Dokan multivendor plugin.

If you have any further queries then you can connect with us by creating a ticket using this URL: https://makewebbetter.freshdesk.com/a/tickets/new

Regards, MakeWebBetter

Does the plugin work in sync with payment gateway’s? Meaning, if a customer cancels the order, will it automatically refund the order to customer’s bank account/credit card?

Thanks for showing an interest in our plugin.

When a customer want to refund the any product then at the time of refund we provide two payment methods:

1.Manual Refund 2.Refund in customer wallet

Which would be selected by customer we will send then refund amount via that method.

If you have any further queries then you can connect with us by creating a ticket using this URL: https://makewebbetter.freshdesk.com/a/tickets/new

Regards, MakeWebBetter

Do u have an option to export the exchanged items ?

Thanks for showing an interest in our plugin.

Currently, we don’t have this feature, but we can customize this feature for you.

We suggest you connect with us by creating a ticket using this URL: https://makewebbetter.freshdesk.com/a/tickets/new

Regards, MakeWebBetter

I am not sure if this plugin is abandoded but I will make my suggestion anyway. It would be great if in feature releases you consinder abstract the emails in seperate template files (like wooocmmerce does) and also give an option to resend the Accepted Exchange Request (or refund) email again. Last but not least, I believe there should be an option to edit the prices of the exchanged products before accepting the request. The reason for that is, for example, when I am exchanging a product that bought in its full price and exchanged it with the same product but different size and the product is on sale I end up owing money to the customer. Instead, I need the difference between the products to be even.

I hope you consinder any of these features. Thank you.

Hello bpantelis, Thanks for your valuable suggestions. We will discuss with our team on your suggestions and if possible then surely we will implement these feature in our upcoming versions.

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