470 comments found.
Hi. Great module but I have a problem with importing attributes Not all attributes from csv file are imported
PS I also tried to import one attribute that was left and the import also fails. http://joxi.ru/DrlV4YWSV97Dn2 http://joxi.ru/1A5pPlYhD9LYJ2 http://joxi.ru/vAWZa78hg78Z62 http://joxi.ru/xAe0q9oSR0dKM2What can be the problem?
Hi,
Thanks for getting in touch.
If you face any issue then please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will guide you on the issue as soon as possible.
Let me know if you have any questions
Thanks and have a nice day
we sent a message to you, but still no response
your ticket is under processing we will contact you soon
We updated the plugin and tried to do the import, but the result is the same one attribute was not imported(((
When can you fix this problem?
I make sure you will get your resolution as soon as possible with highest priority
We have been waiting for over 2 months, can you tell me if we should consider another plugin?
Hi,
We are really sorry about the issue you are facing. We already work on a major update and it’s working fine on that. We will release update as soon as possible
Thanks
I am getting an internal server error 500 and an error in the console saying wp-admin ajax failed to load on import only. Do you know what is going on? Thanks
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will guide you as soon as possible
Let me know if you have any questions
Thanks and have a nice day
I have found from my hosting provider that it is because there is a conflict in the PHP version so I need to upgrade on my server. I will do some testing on my sites first and if no success will contact you. Thank you 
Ok the php version wasn’t the issue. For some reason the PHP memory is being maxed out even when increased to 600. I will message you…
Hello – I already contacted you to deactivate my license on my staging site, to use the plugin again on the live site. it’s really urgent. please deactivate my license!
Hi,
Thanks for getting in touch.
Your ticket is already processing.
Let me know if you have any questions
Thanks and have a nice day
Hello, after 4 days the license is not working!! i need the licence NOW on my live site!
we already mail you but you haven’t reply yet. please reply fast so we will deactivate your license from all sites.
Hi! I have a support ticket open since more than one month and no answer since 23 days.. could you please get back to me ASAP.. thank you
Hi,
Thanks for getting in touch.
Sorry for late reply.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will process your ticket with highest priority.
Let me know if you have any questions
Thanks and have a nice day
Pre-Purchase question. How many sites can this plugin be used on?
Hi,
Thanks for getting interest in our plugin.
You can use plugin in single site only.
Let me know if you have any questions.
Thanks and have a nice day
Hi there, in the pro version does it support ACF image gallery uploads? In the free version I am not able to import using the image urls as the ACF Gallery field is serialized. If I buy the ACF import add-on, is this supported? Please let me know ASAP
Hi,
Thanks for getting interest in our plugin.
Pro version have dedicated addon for ACF fields so Pro version is fully compatible with ACF image gallery field
Let me know if you have any questions.
Thanks and have a nice day
Thank you for the quick reply. Do you have any documentation that shows how it works so I can be sure this will work for my use case? Thank you
HI,
You can try our demo at https://demo.vjinfotech.com/wp-import-export/
you can check here https://plugins.vjinfotech.com/wordpress-import-export/documentation/advanced-custom-fields/
It’s fully supported but if you face any issue then we will give you 100% refund
Let me know if you have any questions
Thanks and have a nice day
Ok thank you. In the demo I do not see anything related to ACF? Is it just that it will work from the custom fields part for gallery? Or am I supposed to see ACF specific settings somewhere?
ACF has dedicated section in import step 4
create some acf fields in demo and try to import then
Ok great thanks.
I can’t test the gallery field as it is only available in ACF pro and your demo is using the free version.
I want to be able to upload multiple images separately and then either have the filename or URL available on the import csv to map it to the ACF gallery field. Is it filename or URL I use to make that connection between the new post and the images?
plugin support both filename and url. It’s based on your choice.
I have now purchased and it works perfectly thanks
Hi, is it possible to request a refund ? I bought your plugin for acf export, but it just doesn’t work. I have custom fields in my post categories, and I can’t export them. It exports everything else (even yoast settings) but not the ACF. Therefore, it’s not working as advertised… Thank you
Hi,
Thanks for getting in touch.
Plugin working fine ACF plugin and word as advertise.
If you facing any issue with plugin then please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will guide you as soon as possible
Let me know if you have any questions
Thanks and have a nice day
Puh, I must say that if the demo is full of bug (besides that 0 orders or products exist and the user has to create them) that all make me wonder why you think this should be worth more then 10 bucks? Just look what your plugin does if an order has more then TWO items
A complete mess happens. It is impossible to export orders with more then 1 item as the table does not recognize it. The title for second sku or product name is missing so the second items meta is in quantity or whatever table title is next to it. I’m really stunned that no one mentioned this here. And even more of the price if such basic is not working. I’m sorry being harsh here but spending so much time with the demo as it is completely empty to find out that such basic function is not working is irritating at its best and wast of time at its worst.
Hi,
Thanks for your valuable feedback
It sometime happen when user mistakenly map wrong fields in import step 4 or step 5. We are already working on it and user friendly UI. You will see in next update.
Let me know if you have any questions
Thanks and have a nice day
How can I import custom post types? I need to import posts from the Sabai Discuss but this custom post type does not appear in the import list.
Hi,
All custom post types are appear in import list.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will guide you as soon as possible
Let me know if you have any questions
Thanks and have a nice day
I have a file on dropbox that is updated with new posts every few minutes. When I tested out the scheduled import functionality using dropbox, the plugin just imports the original file every time (presumably from the saved copy that it made in the plugins folder) rather than importing the new file with the new posts in it. How do you set up scheduled importing so that the new file is imported every time? Thank you.
Hi,
Thanks for getting in touch.
Please try dropbox file url instead of library. use upload from url option in plugin
Let me know if you have a nice day
Pre purchase question:
Hello, I couldn’t find a clear guide on how to add two or more languages when a website uses polylang.
I’m also wondering if Polylang should be a paid version or if the free version will suffice.
Please email me about this issue so I can purchase your product.
Hi,
Thanks for getting interest in our plugin.
Plugin have dedicated section of polylang support. you can import multiple languages.
Plugin works with free and paid both versions. so don’t worry about it
Thanks and have a nice day
Hi, thank you for quick answer. Today I tried to use your demo server for test importing of two language content. I activated polylang plugin on demo server, but unfortunatelly there was no option to import language code or so on. Can you help me to find language importing option on your demo server?
Thank you for your great product, I’m activly using it’s free version!
Hello, Please can you help me? Thank you!
Hi,
Thanks for getting in touch.
Maybe issue is wrong field mapping in import step 5.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will guide you issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
Prepurchase question: Does this work with WPML and WooCommerce Products together?
I want to bulk import products in multiple languages. Is it possible?
Hi,
Thanks for getting interest in our plugin.
Plugin Supports WPML and WooCommerce Products together. you can import any data in any language
Thanks and have a nice day
hi why am i getting duplicated when import on a fresh wordpress install
Hi,
Thanks for getting in touch.
Maybe issue is wrong field mapping in import step 5.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share sample file and details. I will try to solve issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
This product is not at good as wp-all import and export. It does not map custom fields, making importing laborious. I am throwing it out. Had I known this, I would never have bought it. I’d like a refund.
Not recommended.
Hi,
Thanks for getting in touch.
Please use migrate package to map fields automatically. see https://plugins.vjinfotech.com/wordpress-import-export/documentation/how-to-transfer-data-between-sites/
If you still need refund then just request it we are happy to refund you if it’s not working for you
Let me know if you have any questions
Thanks and have a nice day
This is not an option for me. It require php zip extension, not available with my hosting. Just a refund pleas.e
request refund from your account. we will refund 100% instantly
Do I need 2 licences? 1 for the site to be exported and 1 for the site I want to import into? Or is 1 licence sufficient?
Hi,
Thanks for getting interest in our plugin.
1 license is sufficient for your needs.
Let me know if you have any questions
Thanks and have a nice day
So with the plugin, do you have to export each section individually?? Or do have a batch all site component export feature, bc I didn’t see that.
I only saw:
Export Pages Export Posts Export etc… etc…
Do you have:
EXPORT ALL?
Hi,
Thanks for getting in touch.
You have to export each data one by one like, first post then pages and then etc
Let me know if you have any questions
Thanks and have a nice day
Bug : Was importing Stock Numbers (Woocommerce)—but its not accurate.
All showed ZERO when the csv / xls file’s items has the stock numbers…
FYI, I used my Import Template for the import as usual, but the numbers are not importing (all set to ZERO)—
What’s happening? Could you assist?
Thanks.
Hi,
Thanks for getting in touch.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i will guide you as soon as possible
Let me know if you have any questions
Thanks and have a nice day
I have left email messages for you twice.
2nd time, it was during the “import of a csv file, was not inventory/stock related at all ”....—that time I was running for TP-link brand products for Rank Math SEO data.
Stock become zero and became out of stock (Template did not set anything in relation to Stock—and the new templates are based on old Templates that work)
—Last time when using those templates, they work without affecting the Stock numbers.
I cannot wait anymore, I will finish up Tp-link products and move on. Please reply soonest. It seems something is wrong at the backend algorithm?
Hi
Sorry for late reply
We will analyze and try to solve issue as soon as possible
Thanks
Ok. I have updated the issue with a separate email(@allstars.com.sg). you can reply there.
Thanks.
Hi there, how do I export and import with the featured image included? I’ve tried everything, and can’t figure it out. Please help, thanks!
Nevermind, figured it out.
Hi, I re-installed my site so it doesn’t accept the licence key (says it is used in different site) could you help please
Hi,
Thanks for getting in touch.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i will guide you as soon as possible
Let me know if you have any questions
Thanks and have a nice day
hi. I’m trying to specify tax class for variation. But I can’t seem to find where I can change that. Now it is inherit from parent. But that doesn’t seem to work.
also, I tried to search on your documentation page, but all I got was an error; There has been a critical error on this website.
Hi,
Thanks for getting in touch.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share your sample files so i can guide you as soon as possible
We also check our site for errors.
Let me know if you have any questions
Thanks and have a nice day
