470 comments found.
NO ANY SUPPORT!
Hi,
Sorry about late reply.
I watched your video and try to give you solution as soon as possible
Thanks
Is this plugin support import articles from txt files? (multiple txt or zip upload)
Hi,
Thanks for getting interest in our plugin.
Plugin support txt file but data format is json or csv.
please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share your sample files
Let me know if you have any questions
Thanks and have a nice day
I have installed the import and export plugin I am facing issue with your plugin.
While creating a new export template and save template, it shows error “Failed to save settings to database” error is generated. export process has been failed.
And while creating a new import process, csv file import process have been success, but file configuration failed to genrates error “Data Not Found”
I have attachment import_process.png and exportprocess.png please check and let me know how can I resolve this error.
Here is my site link: http://65.1.1.2/
Please check screenshot : https://prnt.sc/gMYlLmS04O2s https://prnt.sc/X622fQXfoeCKHi,
Thanks for getting in touch.
Somehow database tables not created.
Just follow my simple instruction to fix errors.
1) Go to YOUR_SITE => WP Import Export => Settings => Advanced options => Delete All Data on plugin uninstall => check it and save it
2) uninstall plugin
3) reinstall plugin
Let me know if you have any questions
Thanks and have a nice day
I have a spreadsheet which links to a Google Drive hosted image, is it possible to import that image from Google Drive using your PRO plugin? I’m not importing the csv the image that is linked in the csv?
Hi,
Thanks for getting interest in our plugin.
Pro and free both version supports import images from Google drive. If you face any issue then please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i will guide you issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
So if I pass in a Google Drive link (in my csv) the import plugin will import it with no issues? What about multiple images?
If your images are downloadable from google drive then it will automatically imports all images from google drive
Hello, I need bulk change titles and descriptions on woo products translation. Importing not changing titles and description. Is there any way to fix it? Thanks in advance.
Hi,
Thanks for getting in touch.
If you are using Polylang or WPML WordPress plugin then you have to fill data in import step 4.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i share details about your issue. I will try to fix issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
Any chance to get answer and help to my direct question?
Hi,
It is highly possible that you missing / wrong field map in import step 4 and step 4
So please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i share details about your issue. i will analyse all things and try to fix issue as soon as possible
Let me know if you have any questions
Thanks and have a nice day
It is not possible to get support for 10 days! You are not respond to my messages! I sent few!
sorry about late reply. we will try to solve issue with highest priority.
Hello, could you disable my licence ? I used this on a staging site and I’m unable to disable it now, to use it on a production site.
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i will deactivate your license as soon as possible
Let me know if you have any questions
Thanks and have a nice day
Hi, I noticed a bug in the system for WP Import Export.
Apparently when I exported the file out with Sales From and To dates—both are wrong Timezone. I’m in Singapore GMT+8 but the exported file shows the dates as UTC timezone…..
Correct timing : 31.03.23 23:59, but the Exported file shows 31.03.23 15:59. (I’ve already configured Wordpress to set the Timezone to Singapore).
Could you enlighten how to solve this bug?
Thanks.
Hi,
Thanks for getting in touch.
We will add new field called local date soon for export local data.
Let me know if you have any questions
Thanks and have a nice day
Hi,
Does the Pro version has the Classic Editor (screenshot below)? The free version doesn’t.
https://pasteboard.co/bALepxHYPJH4.pngThanks
Hi,
Thanks for getting interest in our plugin.
Pro version not provide support for Classic Editor. plugin use simple text area fields
Let me know if you have any questions
Thanks and have a nice day
Thanks for that.
Do you know how to enable the Classic Editor on the free or paid version of your plugin?
Maybe you can update the simple text area to the Classic Editor to be inline with other plugins such as; WP All Import.
I prefer to work with the Classic Editor on my websites.
I look forward to hearing from you soon.
Kind regards
Hi,
We have already have classic editor in past but it has more drawback than it’s features so we removed it completely.
Let me know if you have any questions
Thanks and have a nice day
Thanks for that. I am having some issues with the plugin.
I have selected “Run in the background” and that slowed the site so I had to uninstall the plugin completely, but every time I install it again, it continues to run the previous import job in the background and import data, slow and crashes the site again.
Is there anyway to stop this? So, when I install it again, it does not run the previous import job in the background? As for now, I can’t use it.
Thanks for your help
Hi could you please get back to me and let me know how to stop the plugin once Import in background option selected. The plugin has started to generate these random files with <map> </map> code inside even when I have uninstalled the plugin. Please get back to me. Thanks
Hi
You do not seem to have purchased the plugin. If you have purchased it under a different username please write this comment logged in with that username.
Thanks and have a nice day
lite version
Hi,
It is not possible. Plugin not import anything automatically. plugin will just follow your instruction and only your files are imported. If you uninstall plugin, all files are automatically deleted.
background import work on WordPress default cron so it’s slow. you can set external cron for fastest performance.
HI, I wrote to you on your support page but you don’t answer me, I keep having a problem with importing data at some point I get the 504 Gateway timeout error or 502 bad gateway? How can I fix it
Hi,
Thanks for getting in touch.
Sorry about late reply. Our response time 5 business days but we are try to solve issue as soon as possible
We already processing your ticket and provide solution soon
Let me know if you have any questions
Thanks and have a nice day
does it support tutor lms data field?
Hi,
Thanks for getting interest in our plugin.
we are not tested WP Import Export with tutor lms. I suggest try our plugin and if you face any issue then we will provide 100% refund.
you can try WP Import Export Lite at https://wordpress.org/plugins/wp-import-export-lite/
Let me know if you have any questions
Thanks and have a nice day
Hi!
Any ideas on how to increase performance of plugin? I have to import 1888 records but it goes very slow. (like 3 / 4 records in 15 mins).
I have changed the cron behaviour and now I’m using server’s cron instead of WP but it makes no difference.
I’m imporrting data with WPML & ACF plugin
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share more details about your needs with your sample file
Let me know if you have any questions
Thanks and have a nice day
Hello, I want to synchronize three databases 2 via FTP and another xml for 200.000 automotive parts
1-Parameter requested on the website (WooCommerce):
Filter: years / make / car model / engine / 2×4 or 4×4 vehicle / part type (categories) / part area: rear – front or left – right product: description / price / stock quantity (not out of stock) / part number. is this possible with your plugin?
2- How exactly to copy the requested fields from the database and WooCommerce?
3- is it possible to import images? with links?
4- what is the minimum configuration of the hosting ?
5- automatic synchronization ?
6- price of technical support?
7- do I have to provide another item?
thanks.
Hi,
Thanks for getting interest in our plugin.
1) Filtering any data is possible
2) sorry but i didn’t understand your question. Please share more details.
3) Plugin support import image and also from links
4) not any special configuration required. work with any configuration.
5) supports automatic synchronization
6) free for 6 moths and renew if required.
7) yes. we have woocommerce version woo import export.
Let me know if you have any questions
Thanks and have a nice day
Hi, Map data between FTP and WooCommerce is it possible to import xml files for WooCommerce Thanks
Plugin support import file from FTP so it’s possible
I tried out the demo to import orders and ran into an issue that I’m hoping you can help with. My CSV files are setup with each item in an order being on a separate row but when I imported them it only imports one product per order, can you tell me how to import all of the products for orders like this please?
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and share more details about your needs with your sample file
Let me know if you have any questions
Thanks and have a nice day
Hello, does the plugin work for importing ACF fields that are then showed via an oxygen builder template. The ACF custom fields data need to be immediately visible without having to manually update each imported post in backend (I had this issue with other importers). In the demo I cannot install new plugins, or I would have tested Oxygen compatibility.
Thanks
Hi,
Thanks for getting interest in our plugin.
we are not tested Oxygen compatibility But plugin supports ACF fields so it will work with any ACF fields.
If it’s didn’t work for you then we will give you 100% refund instant.
Let me know if you have any questions
Thanks and have a nice day
Thanks, I’ll buy and test myself then.
I have tested the plugin it and seems to work well with oxygen templates. Just in case other ask you. I’ll let you know if I find any issue.
Thanks for feedback
Hello ! I wrote you on your support system. My licence has been deactivated and when I’m trying to reactivate it, I get an error message: cURL error 28: Connection timed out after 10001 milliseconds. Can you help ? This is extremely urgent.
Hi,
Thanks for getting in touch.
Your request is already in processing. reply your ticket faster for solutions.
Let me know if you have any questions
Thanks and have a nice day
Hello , i contacted you through the support 7 days ago about a deactivation on a domain , can you get back to me please ? It is very urgent. Thanks
Hi,
Thanks for Getting in touch.
Your license is now deactivated and free to use on any sites
You can deactivate license from YOUR_SITE => WP Imp Exp => Settings => Purchase Code => Deactivate
Let me know if you have any questions
Thanks and have a nice day
Hello , i can’t upload a Woo commerce product file , i have an internal server error 500 after 1500 products uploaded on a total of 3000. can you help us to upload it ? Thanks
Hi,
Your ticket is processing and we provide resolution soon
Thanks
can you get back to me please it is urgent ? i gave you the admin access through your platform
Went to deactivate license on development site and the number is gone but when I try to active it on the live site it says it’s being used.
Hi,
Thanks for getting in touch.
Please contact me from my profile page at https://codecanyon.net/user/vjinfotech and I will deactivate license from current site.
Let me know if you have any questions
Thanks and have a nice day
I have a license that was active on a website, and I closed that website. When I tried to activate the license on the new website it failed. Later I bought this plugin again and used it on another website. Now I want to use the plugin again on another website and I definitely don’t want to buy the same plugin again and again. I want a solution to this.
Hi,
Thanks for getting in touch.
I will deactivate your license from old sites so you can activate on new site.
Let me know if you have any questions
Thanks and have a nice day
I have a license but I have moved my site to another domain name. Now, when you try to activate your license on the new site, it cannot be activated because it is already activated on the old site. The old site has been initialized. Is it possible to initialize the license of the previous site? I am asking for your help. P.S. I forwarded the message from your profile page.
I have confirmed that the old site address has been initialized. Thank you for solving it.
Hello, is the plugin also compatible with Avada Portfolio posttypes?
Hi,
Thanks for getting in touch.
Plugin support all posttypes.
If you face any issue then please contact me from my profile page at https://codecanyon.net/user/vjinfotech and i will provide solution as soon as possible
Let me know if you have any questions
Thanks and have a nice day