258 comments found.
Hello, I have purchased your plugin and uploaded the ZIP file to my plugins following the installation the plugin will not activate. Please advise
Hi please could you send some login details to support@themeware.net so that this problem can be looked into. Thanks
Hi, (only spanish) Install your plugin on a version of Wordpress 6.2.2 and it doesn’t work as I can’t save and I can’t configure anything.
Hi I have replied to your email thanks.
Hi
Your age-checker installation has js folders which are completely empty, please could you try uploading the missing js files or reupload the age-checker folder entirely and let me know if that resolves the issue. My email lists the folders where you are missing files.
Thanks
Thanks, it’s working
can you have rotating backgrounds?
Hi if this were a video of a rotating background it could work. However, unless you were to write some custom code, rotating an image background would not be possible.
Hello there,
We bought your plugin (age checker) a while ago for our client emelisse.nl and are very happy with it. However, when a visitor clicks on “yes” it takes a few seconds before the popup closes. This needs to close directly for user-experience. The website is (except the age verify popup) super fast. We do have SiteGround hosting, so hosting is also on point.
Hope you can help us!
Hi there
It seems you’ve turned off the plugin but from what I remember seeing briefly before, it was taking a couple of seconds to perform the ajax request after the button is submitted. I’m not sure why your ajax call is taking longer than usual. With the ‘Enter’ button verification method you were using, if you’re comfortable writing a tiny bit of code, you could add some JavaScript which speeds up the closure of the verification screen.
If you check for a click on . agc_verify_button then remove the .agc_screen element, this will remove the screen before waiting for the ajax request to complete. You would also need to remove the class .agc_no_scroll from the html and body tags.
I can’t put a timeframe on it, but I will probably look into doing a future update which removes the ajax request entirely and have all the checks/cookie setting in JavaScript. This will help with anyone who has a slower ajax request speed.
I hope that helps.
Hi just letting you know that the latest plugin version has reworked the form submission, so the popup will close much faster.
Hi there,
I just installed the plugin and it doesn’t seem to be showing up on every page.
https://sunstonecannabis.com/Do you have any idea why??
Thanks for confirming that it’s working fine now.
I just bought the plugin but the plugin configuration screen is blank and the plugin cannot be accessed to configure it. How can I get a refund for the plugin?
Hi sorry to hear you’re having issues, I have replied to your email. Please could you provide temporary login details so that the issue can be looked into.
Hello, can you please tell me how many scripts and what kinds are loading on each page with this plugin activated?
Hi there are 2 scripts being used to handle the verification screen. For the admin side there are a few extra scripts. Most files are small and custom written, a few of the admin scripts are plugins – jqueryui, spectrum, chosen
I’m not able to get the age checker page to display. Please help
Hi please could you send your site URL and login details to support@themeware.net so that your issue can be looked into. Thanks
Hi there, can I get a refund? The plugin wasn’t wat I was expecting.
Hello! With this plugins Can I restrict a specific woocommerce products from only ONE category? I sell alcoholic beverages and need to show a popup with age veritification only when people try to enter on any of those products. Thanks!!
Hi there, sorry for the delayed response. Yes this is possible.
Hi! I am a liquor website designer with huge client base. Please let me know if this plugin meets my requirement. I’ll be getting several licenses if it works.
My requirement: When user passes the age verification, an option to enter site with or without email should pop out like in this website https://whistlepigwhiskey.com/
If this plugin cannot do that, can it atleast gives me an option to redirect the verified user to a specific page?
I think this plugin has option to redirect only if user is underage.
Hope to hear from you ASAP.
Thanks.
Hi unfortunately the plugin doesn’t currently offer the option to enter an email address, and redirecting to a specific page is handled when a user clicks an exit button.
I love the plugin, the image I’m using as a background cuts off, is there a recommended size or aspect ration for the background photo?
Hi unfortunately it’s hard to give a recommended aspect ratio for the image, as each screen size will try and fit in the image differently. You can try cropping the image to be taller or wider depending on which part is being cut off. If you’d like to share the site url to support@themeware.net I can help advise which section of the image might benefit from being cropped. Thanks.
Hello Themeware Team,
there is a problem using the Age Checker on our website. After confirming the Age, the checker appears everytime, as if there is no cookie set.
We’ve tried already all the settings and nothing seems to work. Can you guys take a small look inside please?
tabakstuebli.ch
Warm regards,
Giordano Drieman
Hi Giordano, please could you send some temporary login details to support@themeware.net so that your issue can be looked into. Thanks
Hello,
Verification method: enter… When clicking on “yes” it takes a while to hide/remove the pop… is there some way to avoid this or even show a loading thingy since its confusing if something will happen or not..
Regards
Hi I’m not sure if I have replied to your email on a similar topic already?
If you’re comfortable editing some code, a loading gif could be inserted and removed within the file age-checker/inc/assets/js/js.js in the block $( ‘body’ ).on( ‘submit’, ’#agc_verify_form’, function(event) {
Are you able to share your site URL so I can view the load time? Longer load times can often be a hosting performance problem.
Thanks
Hi there, Just purchased, works great with Divi Theme, I was having issues with my last plugin. Anyway, I can’t figure out the CSS I need to add to make my black background transparent. Any suggestions?
Hi there, Funkstar had a similar question in the previous comment, if you set #agc_bg to opacity 0 that would make it transparent.
#agc_bg {
opacity: 0;
}
Does that solve your problem? Thanks
Thank you! Worked perfectly, was also able to do some more styling I wanted like input box border and background.
.
Dear Sirs,
I’ve just recently purchased this age gate that looks great out of the box, however its missing a feature that means we will not be able to use it…
The ability to have a semi transparent background from the colour picker.
Is it possible please to add this? It would be such a shame not to be able to have this, I’m sure lots of other people would also find it very useful.
Kind Regards,
Clive
Hi Clive, thanks for the feedback that’s something that could be considered in a future update. For now you can add in the transparency quite easily with some CSS in either your theme’s style.css file or going to Appearance->Customise->Additional CSS.
Please add the following:
#agc_bg {
opacity: 0.9;
}
You can adjust opacity to the level of your choosing between 0 and 1.
Thanks.
so the gate itself works great – the problem is, when it’s “on” it is blocking me from editing pages in the backend. Using Divi theme (a very common theme). Is there any fix to this?? I literally have to turn the gate off anytime I need to edit a page.
I see you wrote 17 days ago there will be an update for this – is it ready yet? 
Hi are you using the latest version? Version 1.2.7 is available for download, this update addresses the problem with Divi. Thanks.
I didn’t see an update to the plugin in the dashboard? I’ll try redownloading. thanks
So I just downloaded 1.2.7. Uninstalled 1.2.6, installed and activated 1.2.7, cleared my cache, opened new page. activated visual builder to edit page – and I still can not get past age gate. Thoughts? Happy to provide screenshots if we can move all this comment thread?
Please could you provide some temporary login details to support@themeware.net so that I can investigate what’s causing the issue? Thanks
I am using the Divi theme. The age verification pops up when trying to use the visual builder, and won’t go away. How do I disable the verification on the backend so I can actually edit the site without disabling the plugin??
Hi there, I will aim to release an update later this week so that the verification screen doesn’t appear while using Divi. Thanks
Thank you!
Hi there’s a new update available for download. Please let me know if that has resolved your issue.
Hello, I already configured the plugin on my site, it’s great. But now I also need to activate it for cell phones and tablets, but I don’t know how to do it. I need help to do this.
Hi there, no activation is required for mobile. The verification pop up will appear automatically on any screen size. Thanks.
