605 comments found.
Hello. I want to use the wpshapere for my site. But I have a problem. my site is a multisite, I didn’t network activate it. Only on the primary site, but when I go to network admin wpshapere is working there, however all pages there are blank! I had previously tried wpshapere on the similar setting and was working fine, suddenly I have an issue, why it doesn’t work??
Hi,
In case of multi-site network, you need to activate the plugin for the whole network using “Network activate’ link. Otherwise, it won’t work.
I hope you understand!
Knowledge Base
Official Support
Hi, does the plugin support multi vendor plugin, so when a vendor login to the backend it will see only some menu??
Hi,
The admin menu customization will work on the basis of user roles and not user wise. So if all the vendor is assigned the same user role, then you cannot have different menu for each vendor.
Knowledge Base
Official Support
Hello, looks like there is a conflict with GravityForms as I can no longer even view my forms due to critical error “There has been a critical error on this website. Please check your site admin email inbox for instructions.” Can you please check to see what is causing the conflict.
Hi,
For support, please open a support ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
Ticket submitted
Hi, Your ticket is already answered!
Knowledge Base
Official Support
Do you have a live demo ? also I tried using WPShapere lite on wordpress plugins but it just breaks my site
There is no live demo and there is no issues WPShapere. You can check the video demo of the plugin here https://www.youtube.com/watch?v=-20oTKNIn2o&list=PLBdEXvlJzl2OgzrN1LU3nOZhKLUJuHM80&index=1
We will check the Lite version for any errors and fix it asap.
Knowledge Base
Official Support
I have already seen the video, it does not helep.
We have updated WPShapere lite version by fixing the error. You can try it now.
Knowledge Base
Official Support
Hi,
there’s a fatal error for WPShapere 6.1.20 on WordPress 6.1. The error occurs on dashboard for Non-Admin-Users.
Table ‘POWERBOX_MENU_TABLE’ doesn’t exist…
Please see the screenshot here: https://www.dropbox.com/s/d2judq792z64xz8/2022-11-03_16-36-19.jpg
Thanks for fixing it!
It works now. Seems like an outdated version of Powerbox was installed.
Same here. FATAL Error
PHP Fatal error: Uncaught Error: Call to undefined function cache_users() in /nas/content/live/client/wp-includes/class-wp-user-query.php:843\nStack trace:\n#0 /nas/content/live/client/wp-includes/class-wp-user-query.php(79): WP_User_Query->query()\n#1 /nas/content/live/client/wp-content/plugins/WPShapere/includes/wps-options.php(43): WP_User_Query->__construct(Array)\n#2 /nas/content/live/client/wp-content/plugins/WPShapere/wpshapere.php(64): get_wps_options()\n#3 /nas/content/live/client/wp-content/plugins/WPShapere/includes/acmee-framework/inc/aof.class.php(22): wps_config()\n#4 /nas/content/live/client/wp-content/plugins/WPShapere/main-settings.php(42): AcmeeFramework->__construct()\n#5 /nas/content/live/client/wp-content/plugins/WPShapere/wpshapere.php(75): require_once(’/nas/content/li…’)\n#6 /nas/content/live/client/wp-settings.php(447): include_once(’/nas/content/li…’)\n#7 /nas/content/live/client/wp-config.php(119): require_once(’/nas/content/li…’)\n#8 /nas/content/live/client/wp-load.php(50): require_once(’/nas/content/li…’)\n#9 /nas/content/live/client/wp-admin/admin.php(34): require_once(’/nas/content/li…’)\n#10 {main}\n thrown in /nas/content/live/client/wp-includes/class-wp-user-query.php on line 843,
Pls fix asap.
Hi,
Our developer team has already released a workaround for this in the latest version 6.1.20. Please update the WPShapere plugin to version 6.1.20
Knowledge Base
Official Support
FYI Fatal Error after WordPress 6.1 Update Working 100% before and site works now only after disabling WPShapere
Wordpress Current version: 6.1 Last checked on November 2, 2022 at 10:40 am CDT. WPSHAPERE #1 Selling WordPress Admin Theme and White Label Solution across the internet. Version 6.1.19
There has been a critical error on this website.
Fatal error: Uncaught Error: Call to undefined function cache_users() in /var/web/site/public_html/wp-includes/class-wp-user-query.php:843 Stack trace: #0 /var/web/site/public_html/wp-includes/class-wp-user-query.php(79): WP_User_Query->query() #1 /var/web/site/public_html/wp-content/plugins/WPShapere/includes/wps-options.php(43): WP_User_Query->__construct(Array) #2 /var/web/site/public_html/wp-content/plugins/WPShapere/wpshapere.php(64): get_wps_options() #3 /var/web/site/public_html/wp-content/plugins/WPShapere/includes/acmee-framework/inc/aof.class.php(22): wps_config() #4 /var/web/site/public_html/wp-content/plugins/WPShapere/main-settings.php(42): AcmeeFramework->__construct() #5 /var/web/site/public_html/wp-content/plugins/WPShapere/wpshapere.php(75): require_once(’/var/web/site/p…’) #6 /var/web/site/public_html/wp-settings.php(392): include_once(’/var/web/site/p…’) #7 /var/web/site/public_html/wp-config.php(115): require_once(’/var/web/site/p…’) #8 /var/web/site/public_html/wp-load.php(50): require_once(’/va in /var/web/site/public_html/wp-includes/class-wp-user-query.php on line 843 Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /var/web/site/public_html/wp-includes/functions.php on line 5835 Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /var/web/site/public_html/wp-includes/functions.php on line 5835
Hi,
Our developer team has already released a workaround for this in the latest version 6.1.20. Please update the WPShapere plugin to version 6.1.20
Knowledge Base
Official Support
Awesome. Thanks!
How can we do the settings for submenus in Powerbox? If we hover, then the submenus should show instead of clicking on the dropdown arrow. Any suggestion on this?
Apologies! Hover style is currently not available in the WPSPowerbox plugin.
Knowledge Base
Official Support
I had installed WPS Powerbox which is an add-on for WPshapere. I had installed the WPS Powerbox as I wanted to add menus with URL links for the Client Admin. All went well but I could not able to change only the text color and icon color for the profile and log-out option. However, everything could be changed in our Admin(User Info) but not in the client admin. Though every setting is done on the User Info side.
image of no change – https://prnt.sc/suhApUSLVw-z settings – https://prnt.sc/gNUyILhFREl7
Could anybody suggest on this ? Is there any issue on it?
Hi,
Apologies for the confusion but for WPSPowerbox client menu, the user info color settings are provided under WPShapere -> Powerbox Sidebar Menu -> Scroll down to “User Info”.
Hope this helps!
Knowledge Base
Official Support
yes got it. Thank you so much.
It’s our pleasure to help you!
Knowledge Base
Official Support
when creating a new post, the W logo which is in the top left corner has been replaced by our logo (great), however, the new logo it’s oversized so you only see 25% of the logo.
how do we edit this etc.?
Thanks
how do I remove the profile icon at the top of the WP menu )which takes the user to wp-admin/profile.php) ?
I just installed the theme, can you tell me how to remove or change the “components-site-icon” that shows up when you go to publish a post: https://prnt.sc/gyTKjSYXwNSI
Hi,
For support, please open a support ticket at https://envato.acmeedesign.support/ as we don’t offer support over comments area.
Knowledge Base
Official Support
is this a plugin or a theme? because I have an existing theme which I need to keep but I want to customise the wp-backend.
Also, does this theme allow for post authors to have a restricted view of their posts and comments? so they can’t see other authors’ posts or comments when logged in .. only allowing admin has full view to see all posts and comments in the back end
Hi,
WPShapere is a WordPress plugin, so you may keep using your current theme. You can create a user with the “Author” role in WordPress to have restricted access to the author’s posts alone.
Knowledge Base
Official Support
can I send messages to user’s dashboard?
also, does it remove all Wordpress logos?
You can remove all WordPress logos but there is no feature to send messages.
Knowledge Base
Official Support
Your template is not compatible with WP6.02.
There are errors:
WPShapere/assets/css/wpshapere.css.php on line 753, 754, 755, 758, 759, 760, 763, 764, 765, 769, 770, 771.
I expect you to fix this.
Error notification appears in PHP 8.0
Thanks
These are just warning notices. You can just turn off the wp_debug to false in your wp-config.php file to get rid of these error notices.
We will fix these in the next release.
Knowledge Base
Official Support
Thank you for your reply.
That is required 
I uninstalled the plugin and it messed up my entire menu. Now, every url has the word “Page” in it. How do I fix?
How do I completely remove WPShapere settings and restore wordpress to the state before install?
Hi,
WPShapere won’t interfere with any settings like menus after deactivating the plugin. You may need to check other plugins which may cause the error. You can also contact us from the contact form if you need technical assistance https://envato.acmeedesign.support/contact-us/
Knowledge Base
Official Support
Presales question, do i need an advanced license for multiple installations?
Hi,
There is no license for multiple installations in the envato marketplace. You need to purchase separate license for each installation.
Knowledge Base
Official Support
When will PHP 8.1 support come? I get the following message when I switch to PHP 8.1:
Fatal error: Uncaught TypeError: strip_tags(): Argument #1 ($string) must be of type string, array given in /wp-content/plugins/WPShapere/includes/wpshapere.class.php:366 Stack trace: #0 / wp-content/plugins/WPShapere/includes/wpshapere.class.php(366): strip_tags() #1 /wp-includes/class-wp-hook.php(307): WPSHAPERE->initialize_dash_widgets() #2 /wp includes/class-wp-hook.php(331): WP_Hook>apply_filters() #3 /wp-includes/plugin.php(476): WP_Hook->do_action() #4 /wp-admin/includes/dashboard .php(129): do_action() #5 /wp-admin/index.php(15): wp_dashboard_setup() #6 {main} thrown in /wp-content/plugins/WPShapere/includes/wpshapere.class.php on lines 366
Hi,
Apologies for the inconvenience. We will check the issue and update it as soon as possible.
Knowledge Base
Official Support
But the particular error that you’re having is due to a plugin or theme which creates a dashboard widget with an title as an array input. Can you check it by deactivating all of your plugins and then activating them one by one to see which one is causing the error?
Knowledge Base
Official Support
Thanks for reply. When I temporary deactivate the plugin “wpSEO” the error is gone.
Can you please give the direct link to the plugin so we can test with it?
Knowledge Base
Official Support
This is the direct link for wpSEO: https://cdn.wpseo.de/plugin/v3/zip/latest/wpseo.zip
Hi,
The wpseo plugin itself has the error. As per WordPress core, when creating a custom dashboard the widget title variable should be passed as a string $box[‘title’] = ‘Dashoard title’ but the wpseo plugin is passing an array. That triggers the error.
As it is creating a fatal error with WPShapere in php 8.x, we will release a fix shortly, however it is not required for other plugins’ non-standard practices. Because it will still throws error in the dashboard even when WPShapere is deactivated from WordPress core as shown in the below screenshot. You may need to contact the plugin author to correct it.
https://ibb.co/SdHpWnQ
Knowledge Base
Official Support
Hi there – Does this plugin allow for me to make a custom menu item… for example, I want to add a menu link to view only certain posts from a specific category.
Hi,
You can have a look at our WPShapere addon plugin WPSPowerbox which allows you to create a completely new custom menu set for each user role https://codecanyon.net/item/wpspowerbox-addon-for-wpshapere-wordpress-admin-theme/22169580
Note: You need to purchase and install WPShapere plugin prior to installing WPSPowerbox plugin. Without installing WPShapere plugin, WPSPowerbox plugin won’t install.
Knowledge Base
Official Support
Hello! Does your plugin allow you to add User Roles as well, or do we need to handle that separately? Thanks!
Hi,
It will not generate user roles, but you may use WPShapere’s Privilege user feature to have two user types with the same administrator role. You can find more information about that here https://acmeedesign.support/help/i-want-to-hide-certain-menu-items-for-specific-users-but-not-myself-privilege-users/
Knowledge Base
Official Support
When will it be available for Wordpress 6.0? I get errors on the lite version.
Warning: Undefined array key “bg_color” in /homepages/14/d906656616/htdocs/clickandbuilds/woodstylecreative/wp-content/plugins/wpshapere-lite/assets/css/wpshapere.css.php on line 26
Warning: Undefined array key “bg_color” in /homepages/14/d906656616/htdocs/clickandbuilds/woodstylecreative/wp-content/plugins/wpshapere-lite/assets/css/wpshapere.css.php on line 32
Warning: Undefined array key “logo_top_margin” in /homepages/14/d906656616/htdocs/clickandbuilds/woodstylecreative/wp-content/plugins/wpshapere-lite/assets/css/wpshapere.css.php on line 45
Warning: Undefined array key “logo_bottom_margin” in /homepages/14/d906656616/htdocs/clickandbuilds/woodstylecreative/wp-content/plugins/wpshapere-lite/assets/css/wpshapere.css.php on line 47
Warning: Undefined array key “adminbar_logo_resize” in /homepages/14/d906656616/htdocs/clickandbuilds/woodstylecreative/wp-content/plugins/wpshapere-lite/assets/css/wpshapere.css.php on line 70
Hi,
WPShapere is already compatible with WordPress 6.0 and now the tag is also updated. If you have issues with Lite version, please open a support thread in wordpress.org (hopefully, if you save the settings it will go off).
Knowledge Base
Official Support
