2092 comments found.
Hey, is there a developer license option for this, to cover unlimited sites?
Hey.
This is Matthias and sorry for the delayed answer. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias 
I’m using Real Media Library in conjunction with a BuddyPress/bbPress site that I’m developing. I’m happy that it works well on the front end where I use tinyMCE as the editor for forum posts.
On my site, each group has its own forum. I’m planning to have media folders for each group and I’d like RML to open to that folder when a user opens the Add Media modal in that group. Think of this as a context-aware default startup folder.
I’ve looked at the DefaultFolder.php code and it doesn’t look like you’ve included any hooks. I could, of course, just code my own version of DefaultFolder.php but that’s not good practice.
Can you suggest a way that I could get the functionality I want without hacking your code?
Hey.
This is Matthias and sorry for the delayed answer. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hi again,
I see on that page that real media library is only compatible with certain themes (which would be surprising) is it true? (note that the comparison comes from someone who sell his own library plugin “premio”) https://premio.io/blog/4-best-filebird-alternatives-our-in-depth-comparison/
I also got concerned (even if i own both) regarding the performance impact of having real media library and real category on a live site that has already plugins (musth ave plugins, can’t do without) because back when i bought them, both were quite slow. Did things got better with time? it’s been a while i didn’t install them on a site.
Thanks
Hey.
This is Matthias and sorry for the delayed answer. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards, Matthias
Hi, Why is there a function fn_realmedialibrary_childs that stays in my database even AFTER i deleted everything (jsut didn’t delete the database name as it was easy to reuse the name, password etc.) and how can i delete it?
Hi there! Are you using phpMyAdmin? See this screenshot: https://i.imgur.com/Yjj8I79.png . The function gets recreated by RML when needed. Regards, Matthew
yes in phpmyadmin. Thing is, i just wanted to deleted all the tables (the plugin was not even on my server anymore) to start from scratch but while keeping the same bdd name, but i couldn’t do it because of i didn’t know how to delete that (i know now). Thanks
Hey.
This is Matthias and sorry for the delayed answer. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards, Matthias
Does this plugin support querying items via the “categories” or “folders” through REST API?
Please check out this: https://devowl.io/wordpress-real-media-library/developer-api/
Hi
Before purchasing, I’m wondering if this plugin works with WP Offload Media Lite – https://wordpress.org/plugins/amazon-s3-and-cloudfront/
This is a plugin that offloads the uploads to an AWS s3 location.
Thank you.
Hi! Yeah, as this plugin also uses the native WordPress media library they work both together. But: Real Media Library is “only virtual” organization, so pathes are not reflected to physical files. Regards, Matthew
thank you
We are using Real Media Library on a nr of our WordPress websites. Works great! We use WPML as translation plugin, which so far has been perfectly compatible. However, we have recently added a language, causing the folders to be gone – only for that specific language. Any idea how this can be remedied?
Hi there! What version of Real Media Library are you currently using? Regards, Matthew
Hi, we are using Version 4.18.19
Is there any update about this please? We pay for support … Thank you!
Can you please open a support ticket via https://devowl.io/support so we can check this further?
Is it possible to have the license work with dev/staging URLs as well? We are hosted at WPEngine and routinely copy our site from one to the other locations, and while everything works where we need it, the nag notices and inability to get updates is annoying.
Some other commercial plugins used will allow you to add these temp type URLs to the license, so wasn’t sure if you were set up to do that as well.
Also, just inherited the site where this is used, but am unable to find (on the live site) where the license info is even kept. thanks for pointing me in the right direction.
Thanks
Hey! Yeah, each license can be used on two WordPress installations: One prod and one dev. If you have any further questions, feel free to open a support ticket via https://devowl.io/support Regards, Matthew
WPEngine hosts 3 copies of your site. One at the main domain, and 2 at development subdomains of your choosing. It is all the same site, but used in different contexts of development or staging. It would be great to get rid of the constant nags :
“You are probably using an illegal copy of Real Media Library. Purchase a license now”
Hi again! So, you need to be able to active development licenses for 2 domains instead of one? Can you please contact us via https://devowl.io/support so we can find a solution for you. Regards, Matthew
Dear Sir/Madam
We have purchased the Real Media and Thumbnail generator. We are having lots of issues. 1) Out of the blue Folder file counts get out of whack. They show files where there is not. 2) We configure Thumbnail generator to put thumbnails in a sub-folder and all hell breaks loose and all links are broken. So we can’t really use this effectively 3) Importing folders DOES NOTHING. When there are new images there that were manually put in does not get imported, and when the file count is incorrect, it does not gets reset to the correct value.
We would appreciate your help
Hey!
1) Are you using Elementor?
2) Real Thumbnail Generator does not automatically update the links in posts and pages, sorry for this.
3) I do not understand correctly. Can you please share a short screencast video showing the issue via https://devowl.io/support ?
If our plugins do not work for you, we can give you a refund. Sorry for the troubles!
Regards, Matthew
Hello,
I purchased your Real Media Library plugin a few years ago for my website. I am rebranding my site so my domain will be changing. To begin the process, I am planning to clone my existing site to the new domain. The existing site will still exist as I work on the new one; afterwards, I plan to redirect the old site links to the new site. I purchased this plugin with a regular license. Will the plugin work on the new domain, which will be using a new WordPress installation, do I have to purchase the plugin again, or there is another workaround?
Looking forward to hearing back.
Hi AttractionInsight,
thanks for your request. You can always switch domains. Please deactivate your license on your old website before you try to deactivate it on a new one, or deactivate it remote in our customer center at devowl.io/account.
Best regards,
Jan
Hi, I am having a plugin conflict between your plugin and the woocommerce tik tok plugin. The error console shows the following when I have both plugins activated. Please advise.
Uncaught (in promise) Error: [mobx] An invariant failed, however the error is obfuscated because this is an production build. at invariant (tbp_external_platform-v2.3.5.js?ver=v1:2:9539) at fail (tbp_external_platform-v2.3.5.js?ver=v1:2:9483) at checkIfStateModificationsAreAllowed (tbp_external_platform-v2.3.5.js?ver=v1:2:20566) at ObservableValue.prepareNewValue (tbp_external_platform-v2.3.5.js?ver=v1:2:24601) at ObservableObjectAdministration.write (tbp_external_platform-v2.3.5.js?ver=v1:2:71201) at GlobalInfoStore.set [as loading] (tbp_external_platform-v2.3.5.js?ver=v1:2:73514) at _callee$ (tbp_external_platform-v2.3.5.js?ver=v1:2:2342416) at tryCatch (tbp_external_platform-v2.3.5.js?ver=v1:2:565592) at Generator.invoke [as _invoke] (tbp_external_platform-v2.3.5.js?ver=v1:2:565323) at forEach.P.<computed> [as next] (tbp_external_platform-v2.3.5.js?ver=v1:2:566076)
Hi there! What version of Real Media Library have you active? Can you please open a support ticket via https://devowl.io/support ? Regards, Matthew
Version 4.18.17, opening ticket now.
Hi!
We have made upgrade but our server reported “no route” to license-server and we get a warning: The plugin has a new update server. Therefore, you need to reactivate your license (xxxxxxxxxxxxxxxxxxxxxxxxxx) to contuínue receiving updates.
Best regards//Fredrik Bogårdh, V-TAB AB
Hey! Thanks for your message, and sorry for the delayed response. Can you please open a support ticket via https://devowl.io/support so we can check this further? Regards, Matthew
I waiting for refunding credit cards for 04 Oct 2022 I got mail that devowl has approved my refund. But I don’t got credit card refundi. Please check my credit card refunding.
Hey! We have accepted your refund request 1 day ago. The money should be back on your CodeCanyon account balance again. Can you please check this? Regards, Matthew
Why isn’t the latest version (4.18.16) available for download on CodeCanyon.net??? It’s been around a week since it was released.
Hey! Something went wrong with our latest deploy so files got not updated on Envato. I have just uploaded the new files to Envato and they should be reviewed and be available soon! Regards, Matthew
How can I tell which domain I have activated a license for?
Hi there! What version of Real Media Library do you have activate? Regards, Matthew
I have the license but I’m not even sure if I have used your plugin in a project, can we run a check somehow so you can tell me if it is activated on a client’s site? Because we have more than 100 clients so I can’t check manually! Thank you!
Hey again! Sorry for the delayed answer. In general, you can open support tickets via https://devowl.io/support where we usually respond faster. You can create an account on https://devowl.io/account with your CodeCanyon license purchase code and check where it got activated. Regards, Matthew
Hello, Would you please help me understand, what are you updating in the plugin all the time with no info as to what was done + every time I update the plugin there is MORE errors, currently your plugins adds 2492 errors in “Query Monitor” plugin. Please help us understand…
Most of the errors are PHP errors of “Deprecated” code.
For example:
813 PHP errors:
/////////////////////////////////////////////////////////////////////////////////////////////////////////
Accessing static trait property DevOwl\RealCategoryLibrary\Vendor\MatthiasWeb\Utils\Localization::$PACKAGE_INFO_BACKEND is deprecated, it should only be accessed on a class using the trait
wp-content/plugins/real-category-library/vendor/devowl-wp/utils/src/PackageLocalization.php:37 /////////////////////////////////////////////////////////////////////////////////////////////////////////
There is a lot more of the errors that are similar, seems to me like your plugin is not working properly with WPML plugin?
BTW before this last update there was only about 1375 php errors, now as you can see there is a lot more.
Hey Webkits! Thanks for your message. To the changelog: You can find our full changelog here: https://devowlio.gitbook.io/changelogs/wordpress-plugins/real-media-library . Our plugin is fully modular and also ships with internal packages, for which we do not list changes (yet). E.g. https://devowlio.gitbook.io/changelogs/wordpress-packages/utils as our common-package. To the deprecation notices: This is a known issue with PHP >= 8.1. Currently, this is only a deprecation notice and you can ignore it. We will let you know when we are fully compatible with PHP 8.1. However, you can still use the plugin without any restrictions. Regards, Matthew
Ok, thank you for explaining it. Have a great day.
Hello, I’ve just purchased your plugin and I get an error in the browser console preventing me from doing anything. I can’t create a new folder. TypeError: NetworkError when attempting to fetch resource. on this fiel webpack:///src/public/ts/components/AppTree.jsx
Hey! Thanks for your message. Can you please contact us via https://devowl.io/support so we can help you on debugging this?
Hi, I’ve been contacting you for a long time to tell you that I can’t update my plugin.
I bought the plugin for my client memoriafilms.com and my client changed the domain to productoinnovador.com.
You no longer have this domain and you have rememberfilms.com again
Please delete productoinnovador.com because this website no longer exists and let me install it at reciuerdafilms.com, which is the original site.
Unfortunately, I can’t match your request to any license here in the comments. You are welcome to manage your license activations yourself at devowl.io/account or open a support ticket with your license key at devowl.io/support.
Real Media Library all of a sudden stopped working….all previously created folders disappeared … when I attempt to create new folder nothing happens, and must hit Cancel. Also, unable to get into settings, just spins!! Removed plugin, reinstalled, same issue, plus now I’m also unable to enter purchase code.
I paid for this plugin/with support, but no support appears to exist. Going on 36 hours since I submitted an “official support ticket”, and total silence!!
Hi @karado58,
I am sorry that you have a problem with Real Media Library. We always try to help you as soon as possible.
We understand that solving your problem is important to you. However, please note that if you open a support ticket on Friday evening German time, we will not be able to respond within a few hours. All our employees work Monday to Friday, as it is usual in Germany. With the answer today, we will answer you only one business day after opening your support ticket. Rating us negatively on multiple portals will not result in faster processing of your support ticket.
Unfortunately, we can’t judge from the outside what is going wrong with your WordPress. I can only assume that there is a problem with the REST API of your WordPress, which could no longer deliver the folder structure.
In the private support ticket you opened, I asked you for more information about your problem.
We would appreciate if you would reconsider if it is fair to rate us negatively without giving us the chance to answer you within a normal time period!
Best regards,
Jan
FYI: My support ticket was created Thursday afternoon my time, 4 days it took you to respond!
I received NO response via private support ticket I created!!
Please respond privately, and I will give you one chance to fix problem, and if issue is fixed, I’ll be happy to modify my rating to “positive”!! If not, I’ll expect full refund!!
Issue resolved to my complete satisfaction…I have asked moderators to remove originating comments!
We are currently on Version 2.6.5 and looking to update to the latest. As soon as I upload Version 4.18.10, the old file structure is gone and no more folders exist.
How can I update to Version 4.18.10 while retaining the existing file/folder structure?
Hi! Can you please contact us via https://devowl.io/support so we can check this for you? Regards, Matthew
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