4433 comments found.
hello ,adding dkim in almost all the dns providers i have used is a hassles, says the length is too long or invalid characters.Please assist
Hello,
This is covered in the KB, please see https://www.mailwizz.com/kb/mailwizz-generates-dkim-keys-that-are-too-long-what-can-i-do/
In future, please use the KB and the forums, you’ll most likely find answers to your questions there.
Best.
Hi! after last update to mailwizz 2.1.16 now I can NOT delete recurring campaings…. so I have running a newsletter with errors I can NOT stop sending or delete.
This is other problem… I can NOT stop the sending of faulty mailings… why I can NOT stop the campaings???
Regards
Hello,
We just checked and there’s no issue removing any type of campaigns, so try to clear your browser cache, and the app cache ( https://www.mailwizz.com/kb/clear-cache-command/ ) to be sure everything is fine.
If you still have issues, renew your support and open a support ticket so we can check this for you.
Best.
I just bought the regular license of Mailwizz but i need to convert it Extended, how can i do it?
Hello,
You’ll have to get the extended one then reach out to our support and provide both licenses and we will refund you the regular one.
Alternatively, you can ask Envato do this, but it will take quite some time since they’re generally much busier than we are.
Thanks.
I think Countdown feature (i mean this > https://www.mailwizz.com/kb/how-to-add-a-countdown-to-an-email-template/) has an issue. After counting 60 seconds, minute counter returns to start. For example i initially see 01 days 11 hours 45 minutes 35 seconds.. Whet it reaches 44 minutes 35 seconds it starts from 45 minutes 35 seconds again.
Hello,
That’s expected and the documentation covers this properly.
You can increase the number of seconds/frames from 60 up-to 180 by setting the “max-frames” param when creating the counter.
Best.
So I suppose that if i put 180 it will start again counting from the begining after 3 minutes.. ok, i thought it would count until the end.. but then the gif would have to be too big… Thanks anyway.
I tested it with test list(4people). That was good. I sent real customer about 9300, but bounces is about 8300. That means they didn’t receive email, right? Even my email in the bounces list. All of 8300 bounces email is valid email address. How can I reduce or fix this problem?
Hello, Thank you for reaching out, we’re here to help!
For MailWizz support, please open a support ticket at https://forum.mailwizz.com/ and someone from the support staff will assist you asap.
Best.
When system is in dark mode price plans (/customer/price-plans/index) are not shown because there is no colour contrast in fonts (ul element).
Hello,
Thanks for pointing out, we’ll fix this for the next release.
Thanks.
We took a look now, and the plans show okay, maybe you haven’t flushed the browser cache, so try that.
I tried that many many times, even in ingognito browser. Can you flash yours please? In dark mode.
We did yes, the page looks like this:
https://www.dropbox.com/s/6xm0du9o1d7c7z0/Screenshot%202022-07-25%20at%2011.05.09.png?dl=0which is expected.
Thanks.
Ok but… It’s on the ul element as i said 
Look here what i mean: https://ibb.co/1KfLXVq
hi twisted , is a saas version?
Hello,
Yes, MailWizz is also SAAS, for which you need an extended license.
Thank you.
Hi there! How are you?
I’m Jader from Brazil. I have installed an old version and would like to know how can I update it without losing my Portuguese language?
Hi, I didn’t get answer to my email question:
1. Is it possible to send registered users automatically to our contacts database via GTM? And also is it possible to send custom variables to user data?
2. Is it possible to send automated emails based on custom conditions/variables? For example, the user will register on our portal, we will send him after 2 days email and then if he has more than 50 user_score (custom variable sent via GTM to contact details), we will send him a coupon, if he has less than 50 we won’t send him.
3. Is it possible for the user/admin to add Dedicated IP from Amazon SES (if we buy it).
4. Is it possible to send an email at the best time (not one-time but for the next 24 hours like Sendinblue has)
5. Does it support automated emails for abandoned carts, birthdays etc?
6. What is on your roadmap? What do you plan to add next?
7. Do you have any integration (Shopify, WooCommerce, Zapier…?)
Thanks
Hello,
Thanks for your interest in our product, I’ll do my best to answer your queries.
1. We have an API which can be used for such purposes, but you’ll need a developer to help the integration.
2. Yes. Segmentation can be used for this.
3. You don’t need to. You just add your amazon ses as a delivery server. MailWizz doesn’t care that on Amazon’s end you’re using a dedicated IP or not. So you don’t need to do anything special, just add the account in MailWizz, that’s all.
4. Sure, we have timewarp for this: https://www.mailwizz.com/kb/timewarp/ You’ll need a few things, explained in the article above.
5. No, you’ll have to implement this via the API.
6. That’s not public yet, sorry. What you need to know is that we constantly are working and improving MailWizz.
7. Not us directly, but there are WP plugins which you can use for Woo/WP integrations. For anything else, the API will help.
Best.
Thanks!
I could see that Razorpay integration was available earlier. Can you please let us know how to reactivate it again?
Hello,
We don’t support RazoryPay currently.
Best.
Hello Pre-sell question?
- is there any option for daily email sending limit?
- can I use it for cold email sending?
- will the email sequence stop for a lead if they reply to me?
Hello,
1. Yes, of course, each delivery server can have its own daily limit.
2. We recommend you only send emails to people that double opt-in to your lists.
3. You can do this with email box monitors, see: https://www.mailwizz.com/kb/email-box-monitors/
Best.
this was working fine till suddenly I get deceptive site ahead message., Why am i getting this,,please help
Hello,
We have an article which explains why this can happen and how you can fix it, you can read it here: https://www.mailwizz.com/kb/deceptive-site-ahead/
We also have a blog article explaining how the problem is not caused by MailWizz but rather the network/hosting you are using is causing the problem. See https://www.mailwizz.com/blog/deceptive-site-ahead/
Best.
I have already read those two articles. this happens after a update.I am using AWS and there was no issue till that day. I cannot open a ticket too.
Hello,
There’s nothing we can help with, unfortunately, since the problem has nothing to do with us.
The article explains causes and fixes. It doesn’t happen because of an update, it’s easy to blame the software, but it isn’t the case, it happens out of a sudden because the hosting/services you are using have problems, which are all explained in the above articles.
The article also lists the steps you need to take to fix the problem, which take like 5 minutes, so read the article again and take proper action.
If you don’t have active support, then please buy a support pack, like everyone else, and ask the questions on the support forum, like everyone else does.
Best.
I see there are a lot of customers complaining about the same issue. even in the forum also. Why would I purchase a support pack when this worked fine till now, I have many customers complaining about the same issue which indicates there is something wrong. I repeat. I have read those two articles and cleaned the server to resolve this. Instead of asking your customers to purchase and get support at least open a common forum to discuss this issue.
PS: customers all mentioning the same issue surely do not use the same servers right ?, in the article it mentioned Cloudflare, but I use AWS, so you say both this server may have malicious code..or IP
Hello,
Unfortunately, there’s nothing else I can add to what I added above except that when we first were informed about the issue we started a large investigation on multiple fronts where all our company employees were preoccupied only by this.
We worked alongside with our customers that reported the problem and in all cases we concluded the issue is not MailWizz, because it’s simply impossible to be if you understand how Safe Browsing works. We wrote our findings in the blog posts and we wrote a KB article to help. If it would be a MailWizz issue, then absolutely all MailWizz installs would be affected. It isn’t the case.
You can check your VPS IP’s at https://checkphish.ai/ and see if it has any bad history. Check your delivery servers IPs as well. If your are not using Cloudflare but Cloudfront, or a similar service, you should look into that as well.
In 99% cases, these are false positives because you inherited a bad IP address.
In some cases, you’ll get this because you have been reported as sending spam emails, though in our investigation, this case hasn’t shown that much.
That being said, if you need to discuss this more, then the support tickets forum is the right place, but again, everything you need to know is already out there in the open.
Best.
Can customer add their domain with DNS verification to send emails from their domain?
Hello,
You add and verify your DNS records to the email provider of your choice, which requires you to do so, then that provider gives you some credentials which you then add in MailWizz.
In MailWizz you can add Sending and Tracking domains that require DNS verification BUT they are not what you meant above.( https://www.mailwizz.com/kb/what-tracking-and-sending-domains-actually-are/ )
Best.
Hi, I’ve just gone into the backend – customisation and tried to update the background image for customer and backend and the whole mailwizz just crashed on me. I’m now getting a “This page isn’t working. Website is currently unable to handle this request. HTTP ERROR 500” error message. I have just now restarted the server and it keeps on displaying this error message. I’m unable to log in via the web into the backend at all. Can you please help us figuring out why it is crashing? Thank you
Hello,
Please enable debug as shown at https://www.mailwizz.com/kb/enable-debugging/ and see what error message you get, maybe that gives you a hint.
With that result, open a support ticket at https://forum.mailwizz.com/support-tickets/ and somebody from support will assist you.
Best.
Hi, i managed to fix it. I’ve copied the “skin-black-light.css” from assets -> css to backend -> themes and it seemed to start working again. I have now removed it and it still works. No idea what just happened but seems to work. Thanks
There is something wrong somewhere. I have been doing installation for clients. And the ‘deceptive site’ thing is occurring on every set up. This was not the case like a month ago. I am ruling out the vps or blacklist as I have already checked that.
Hello,
This is properly explained here https://www.mailwizz.com/blog/deceptive-site-ahead/ and here https://www.mailwizz.com/kb/deceptive-site-ahead/
Best.
Hello Author, 1). Please may I know if MailWizz can connect to WordPress?
2). On the demo, I can only see an empty template in the “Email templates gallery” Can you please explain that as well?
Hello,
MailWizz has an API which can be used for any type of connections. Wordpress has several plugins that use this API to integrate to MailWizz.
You mean this one: https://demo.mailwizz.com/backend/index.php/email-templates/gallery/oh475nmajp763/update ? That’s just a demo email template.
Best.
Can mailwhizz be hosted on Shared ?
Hello,
Yes, it can, however, we recommend a VPS because we don’t know how shared hosting accounts can be limited from one hosting company to another.
Best.
1. Is there any discount for the Extended license? 2. Is the monetization feature on the Regular license difference than the Extended license? 3. In mailchimp, admin can set pricing tier based on the number of contact or email and apply additional charge if send limit is exceeded. Is there any such feature similar to mailchimp on Mailwizz Exended license?
Hello,
See my previous reply to you.
Best.
1. Is there any discount for the Extended license? 2. Is the monetization feature on the Regular license difference than the Extended license? 3. In mailchimp, admin can set pricing tier based on the number of contact or email and apply additional charge if send limit is exceeded. Is there any such feature similar to mailchimp on Mailwizz Exended license?
Hello,
1. We don’t discount the extended license.
2. It’s the same.
3. Sure, you can do the same in MailWizz as well, just set the right limits to the group you associate with the price plan.
Best.
ok thanks
Hi how do I embed/insert ads at the bottom of every email I sent? The ads script is in javascript.
Hello,
Emails will not execute, render javascript, so there’s no point into adding such things.
However, MailWizz has an option, called Email Footers, which allow you to add any HTML which will be injected in all the emails that go out from the system.
Best.
