1195 comments found.
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hello. I want to install the plugin on another page. but I don’t know what page my old partner previously activated it on. Is there any way to override it and activate it on my new page?
Hi.
This is the website where they previously activated it.
test.viviendoconpancreatitis.com
Follow the deactivation guide.
thanks!
yes ok, is that when you click the “validate purchase” button it does nothing. I already tried in several browsers, even in tor
We will review the problem. Please send your wp-admin credentials to our email.
support@codexhelp.com
Purchase Code: 6342db39-15e9-4bbb-a95b-40ba3f3d9168
Hello
I bought today this plugin – in the hope I can do what I like to do…
I like to have a slide-in popup – slide in from the left side. And when closing, it should show a bar as You have in Your examples: https://imgur.com/JQOqqBv
But I get the following issues:
- It’s not open again when I clicked it away (I would like that it’s showing all the times) - I am not sure how I can add this additional bar… and where to change the text on the bar.
Regards,
Simon
Hi. Follow these steps:
Step 1:
https://masterpopups.com/extensions/
Step 2:
Select the position “Lower Right”:
https://prnt.sc/QgffxiOr6S64
Step 3:
Activate the “Sticky” control:
https://prnt.sc/vg1UZxuZPpSN
Hello,
I have a problem when activating wp rocket,
pop up don’t appear
Hi.
I sent you a message to your email.
Hi There – There is no way for me to activate the plugin. All security plugins have been disabled on my website. It won’t connect to the remote server.
My website is: https://www.imdavidpeterson.com
Please advise.
Thanks, David Peterson
I sent a message to your email
Hi
I downloaded the zip from codcanyon.
I am unable to upload plugin to Wordpress. I have also tried zipping the internal folders as Masterpopup.zip and still not working. Please could you advise. Thank you
Hi.
Check the file you have downloaded. You should have this folder structure.
https://prnt.sc/tCA3y8VPw14EThank you for reply. I zipped the folders and files as specified. Clicked button to upload master-popups.zip and got this message ‘The link you followed has expired. Please try again.’
Hi.
We will review the problem. Please send your wp-admin credentials to our email.
support@codexhelp.comIs it possible to create a popup with slider or images? I want to create a popup that has 5 images and user can click/slide thru the 5 images in a popup.
That is not possible with this plugin. But we have another popup plugin that does what you want.
https://prnt.sc/Hxs7iOUgiJCYhttps://popup-press.com/
Hello sir
May I know if this plugin working with latest PHP8.0/8.1 since my server has PHP8 installed!
B.R.
Yes, it should work fine.
Hello ,
Popup is not appearing on my website , kindly help
signaturebywa.com
I have created a popup ( I have named it – Exit1-mobile) which will work only on Mobile and Tablet, after 5 seconds on page load.
I find that the popup does not seem to be working when I try to see my site on mobile phone.
Please see what is the problem
Hi.
Provide your website URL to review the problem.
www.smartbabyadvice.com
Your website has many javascript errors that are probably causing the problem.
https://prnt.sc/HRM5PgvaIwYBIf you are using any type of javascript file compression I recommend that you temporarily disable it to see if that fixes it.
I am not sure how to fix the JS errors. Can you please help. I have sent the wp login details by email
The data you submitted is incorrect.
I have made some changes in the JS settings. Can you please check if the JS errors are still showing up and if the pop up is working fine
I sent you a message.
I am not sure which message you have sent. Are you saying that the JS error has been solved? I am now able to connect to Mautic but I find that I can only use a single list in my Mautic account for all the Popups I create . I would like to be able to connect each of my popups to different email lists in Mautic. I find that is not possible. Please advise what to do
Also I find that my exit popup for desktop is not showing up when I try to leave the page. The popup is named “Exit1 – desktop”.
One Popup can only be connected to a single Mautic account. If you have more lists then you should create more popups.
If you don’t see the popup, it is probably because the cookie has already been created in your browser. https://prnt.sc/rp_Sme0avKs2
I disabled the cookie setting and now pop up is showing. But when I try to submit the form, it is not getting submitted – see screen recording – https://www.loom.com/share/7fb83f0cb5d44130b58f19fdacf440b3
I need to have separate pop ups for my desktop and mobile views. I will have to connect both to the same list?
what if I make more popups for my site with different lead magnets. Each popup needs to be connected to a separate list. How do I do that?
Hi.
On your website there was a plugin called “Bot and something else”, which I deactivated and the popup is sent without problems.
https://prnt.sc/EDyoW0LkesiJhttps://prnt.sc/JlYFG5LUTalo
I need to have separate pop ups for my desktop and mobile views. I will have to connect both to the same list?Yes
What you should know is that you can only associate one List to a Popup. https://prnt.sc/CLNkvsMuHO7y
I do not remember installing this “On your website there was a plugin called “Bot and something else”,” Maybe some hacker has done this. Is my site safe presently?
I need to create 2 separate popups for exit intent – one for desktop and one for mobile. The designs of these will be different. Also the desktop one will open on exit intent ( and this popup has to display only to desktop viewers). The mobile one will open 30secs after page load ( and only to mobile and tablet viewers). You are asking me to connect these 2 pop ups to 2 separate lists?
I am unable to submit the form on the pop up after I fill in name and email. It is not accepting and moving forward. I had sent you a loom recording
I can send the form successfully.
https://prnt.sc/EDyoW0LkesiJhttps://prnt.sc/JlYFG5LUTalo
As I said before, you can only add one list to a popup at a time.
Your site is secure, it’s just that after deactivating that plugin the form was submitted successfully.
I can see that you were able to submit the form successfully but at my end it is not getting submitted. The blue circle just keeps showing up as per the loom video I sent you. I tried in an incognito window in Chrome and same issue was there. Please advise what to do?
Hi.
I have tried disabling some plugins on your website and the problem persists. Unfortunately, I couldn’t fix it.
Have you re-enabled the plugins that you disabled? Also please let me know if you are based in Mumbai as my security plugin shows that someone from Mumbai has logged into my site. Just need to be sure that it is you only. What do you suggest I should do to get the plugin to work?
you mentioned earlier that you were able to submit a form earlier. If it worked earlier, then why is it not working again. I can understand if it had not worked properly with you earlier. Your email was sucessfully added to the list
Are there any JS errors on my site? Maybe that is causing the problem
The plugins that I disabled have been re-enabled.
If it is very strange that it works at times when deactivating and activating some plugins. It’s not a javascript error.
I am from Peru.
I removed the Ad blocker plugin but still problem is persisting. Can you contact the actual developer and ask him to check why the form is not getting submitted?
I have presently deactivated the popup ( Exit1 – desktop ). Please turn it ON when you want to test
We have tried to make it work on your website, but the problem persists.
so now how do I use the plugin? You will have to give me a refund
Of course. Request your refund here:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-I was able to get the plugin to work. I disabled the various plugins and the problem was because of one plugin. Now the exit intent popup is working fine. I will test the other triggers and see if it works fine. However I find that that once a user submits the form, it takes quite some time to get the success message. Can you let me know if we can reduce that? The popup is active on the site when you try to exit from the site
again the same problem is happening – please try to submit the exit intent popup form
I have created an on-click form
https://www.smartbabyadvice.com/on-click-form/ [click on Open Popup the form is opening but it is not getting submitted Please checkYes, the form is not submitted. It is a problem that is being generated on your website and unfortunately we do not know how to solve it.
but android system the video strts in autoplay by iphone the video not starts immediately. how can i resolve?
i’ve insert video as “frame” thanks
Hi.
Autoplay is not available for mobile devices.
Hi, does this plugin integrate with acelle email marketing?
I’m sorry. There is no integration.
Here is the code I am trying to put in the pop editor ( in Wordpress editor under Text tab )
<iframe src=”//rcm-na.amazon-adsystem.com/e/cm?o=1&p=50&l=ur1&category=babyregistry&banner=09YKBE6S6TS1VWJH0S82&f=ifr&linkID=836acb1c17074a4d7cc7df1a8a7b9d02&t=sbasite-20&tracking_id=sbasite-20” width=”720” height=”300” scrolling=”no” border=”0” marginwidth=”0” style=”border:none;” frameborder=”0” sandbox=”allow-scripts allow-same-origin allow-popups allow-top-navigation-by-user-activation”></iframe>
It is not getting saved
Hi.
The Iframe you are adding is invalid.
I want to create a popup which will trigger after 30 secs of page load. It should contain a banner ( I have the HTML code for the banner ) and when someone clicks on banner they are taken to a page on my site for the sale offer
Hi, two questions:
1 – Its possible redirect user after submit the form but with email paremter inside the url? Example: https://mylink.com/?email=[mail]
2 – Can we integrate it with webhook? Example: after submit send data to another software like pabbly connect?
Hi. It’s not possible.
Can you add this in future updates? It will help customers that need redirect users for external links with email in query string after user signup. Example: signup in my popup for newsletter and redirect this user to my software signup page but with the e-mail filled already in query string to user don’t need fill the e-mail again.
Of course, we can add it.
You currently don’t have a support plan.
Dear Seller,
This is second mail I’m sending. Your popup would not pop up on page load. No page filter, everything is on and published.
Please advise, Elad
Hi.
Please provide your website URL to review the problem.
Apparently there is no popup created.
Please send your wp-admin credentials to our email. support@codexhelp.comPopup does not appear. I put a regular popup 640×390 size trigger by 10 seconds – all site no restrictions, all pages, all woocommerce The popup is active and On but not working.
please advise Elad
I want to know if I can do the following 1) Disable google fonts as it is slowing down my site as per Ezoic 2) I need exit intent popups for mobile devices ( like Optinmonster has ) which work on a different exit technology for mobile devices ( unlike for desktop) . In a mobile you can detect if a person plans to leave if he scrolls up )
3) Ezoic says that your popup is in general slowing down my sites because of the large scripts – can you please try to make your popup to be compatible with them?
Hi.
Disable it from the general settings. https://prnt.sc/u-JnorfsujyOExit intent only works for desktop. Our plugin is different from the one you mention.
Thanks for the reply 1) If I disable both Google fonts and Font awesome, which fonts will display on the popup? 2) I want exit intent on mobile also – when a user scrolls upwards, the pop up should trigger. Can we do that? 3) In case it is not possible, can I use different popups for mobile and desktops? 4) Do you have a guide for best practices on using popups for email capture and which ones to use for desktops and mobiles?
Hi. 1. Do not disable Google Fonts if you use Google Fonts in popup elements. You can also use system fonts. https://prnt.sc/X3QbJxrCGlw4
2. On mobile devices it is not possible.
3. Yes. https://prnt.sc/D8_HETt7i1-H
4. There isn’t, sorry.
Hello! Thanks for the awesome plugin!
Please don’t say me about my support has expired. I need an advice from you.
I want a Notification Bar on Top of the Page. The thing is when it loads it covers a part of the logo. So i tried in General > Notification Bar > Push page down. It does the trick, but it pushes the page a bit awkward down. Meaning not smoothly but with a ‘crack’ and down. Is there any solution to this? Maybe i haven’t noticed in the settings.
Thanks in advance!
Website is still in Development Mode in local Xampp setup.
Hi.
We will review it when your website is online.
I would like to know a solution before the website for a customer goes live. Already when i show them the progress they asked me for this “Push Page Down”.
So i would like to know if this setting, can make the push of the page smoothly or in my case as i described with a ‘crack’ and down.
Thanks!
It’s impossible to give you a solution without reviewing the problem.
Please add integration with https://www.unisender.com support@unisender.com
