Hi there.

Thanks for your message.

Currently, Bookly Pro and its add-ons are purchased separately.

Please know that the add-ons https://www.booking-wp-plugin.com/add-ons/, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demos or trying the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so that we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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What’s the point?

I have spent months going back and forth with Kate (not sure if you are the same person) from support about various issues, and here’s what I keep encountering:

Half of my issues are ignored. I receive links to articles I’ve already read, which do not answer my questions. I get emails saying that what I’m asking is not supported and to leave it in the suggestion box. I guess it’s time to look for alternative software.

For those considering Bookly:

The system is good if you have the technical skills to figure it out, but customer support is terrible. They won’t help or even answer simple questions. You won’t be able to get someone on the phone, and there are no recommendations on how to set things up. It’s just you and some online videos, which are somewhat helpful, but there’s no way to resolve anything beyond that.

My question here is an example of this issue.

Hello,

Thank you for your message.

We will be glad to help you but we need to check your backend settings. So please, create the support ticket via the link below:

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Kate
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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hi there.

Thanks for reaching out.

This is possible with the Bookly Customer Groups Add-on, accessible at https://support.booking-wp-plugin.com/hc/en-us/articles/360000201873-Customer-Groups-Add-on. This add-on facilitates the creation and management of Customer Groups, serving various administrative purposes. It enables advanced sorting of customer lists based on loyalty, appointment frequency, provided information, and interests, and allows targeted promotions and service visibility adjustments based on customer group. For instance, the Service Awesome feature becomes exclusively viewable and bookable by the Awesome Customer Group.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Customer Groups Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demo: https://www.booking-wp-plugin.com/demo/customer-groups

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285913 so we can look into this matter for you.

Many thanks,
Richel

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Hi, I do know all that but still that doesn’t answer my question: is there a way to assign one costumer two groups? I have costumers who paid for two services and I am assigning each service to a group, so I want costumer X to be from group 1 and 2 as well, right now it only allows me to assign only one group to each costumer, is there a solution to that? I can make a service appear to two groups but can’t make a costumer part of two groups. The temporary solution which I found now is to create a third group that includes the two services and asagin it to costumers who paid for the two services but that solution won’t be effective if I have more than two services, I will start making groups that include all possibilities like this: Group for service A and B, groups for service A and C ….. etc. This is not an effective solution, is there another way? Or is it only accessible from the code?

Hi there.

Thanks for your reply.

At this time, assigning a customer to multiple groups isn’t supported. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. We encourage you to record a request that best fits your business needs.

If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #286068 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hello,

Thank you for your message.

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hello,

Thank you for your message.

Right now, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hello,

Thank you for your message.

It can be seen, you just need to open the appointment and click on the customer icon (right side).

Thanks!
Alex
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Thank you for the answer. However I need it to be on the appointment card. Can I call it with some shortcode the same way as I do for the email, phone, and other info?

Hello,

I’m afraid this option is not yet supported, the customer group can be viewed only in customer profile/card at the moment.

Thanks!
Alex
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Hello,

Thank you for your message.

You could create notifications/reminders and associate them with specific services, so these will be triggered for example only with the services that are associated with a customer group.

Thanks!
Alex
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I need the notification to be associated by client group, not by service. Can you make a development for this and what would it cost? Regards

Hello,

Thank you for your message.

You can get in touch with our partners who deal with customization requests and ask for the estimation: https://www.booking-wp-plugin.com/bookly-customization/

Thanks!
Kate
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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

The Customer Group menu is located in the Bookly menu: https://prnt.sc/yJOLrRNRJEe2

Thanks!
Yulia
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funktioniert jetzt

Hi there,

Thank you for your message.

I’m glad to hear that it works now. If you have any other questions, please create a support ticket using the link below and we will be happy to assist you.

Click Here To Get Bookly Support

Thanks!
Yulia
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und auch nicht in den Emails

Hello

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

I’m afraid such a filter is not yet available for the customers menu. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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I am bought this plugin addon assuming you have such a filter, how can i get a refund since there is not use of it for me now.

Hello,

Thank you for your message.

Please, check the following links regarding the refund procedure: - https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund - https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

Thanks!
Kate
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Hello,

You need to update the shortcode of the booking form in order to display the number of persons field on the first step of the booking form. You can check this guide on how to update the shortcode: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form

Thanks!
Alex

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Hello Andrea,

You can install it as any other plugin, download the archive and install it in the Plugins menu and then activate it: https://support.booking-wp-plugin.com/hc/en-us/articles/212174949

Thanks!
Alex

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Hello,

Thanks for your message.

As the Bookly Customer Groups Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000201873-Customer-Groups-Add-on and Bookly Locations Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/210229885-Locations-Add-on work well together, I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket, so we can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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