132 comments found.
Hello,
We are followed your instruction about how to create a facebook app but we got an error:
Sorry, something went wrong. We’re working on getting this fixed as soon as we can.
Can you help us?
Btw we choose your plugin because you do not mentioned that we have to create facebook app on your sales page. We did not by it if it was on the description.
Hi Anyahajo,
Thank you for contacting us.
To be supported as quickly as we can, can you please create a ticket support in our system, then our team will help you with your issue? https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews Here the guide to create a ticket, please see the image’s links below : Step 1: https://prnt.sc/bM6KVi8FGEOX Step 2: https://prnt.sc/S84s-JLg30jxThank you so much.
Best regards,
Netbase Team.
I entered new an id and secret, but when I press the ‘login with facebook’ button I get: Sorry, something went wrong. We’re working on getting this fixed as soon as we can.
Go Back
Meta © 2022 · Help
Is there something I missed?
Dear kneveri,
Thank you for purchasing our Social Network Events Calendar For WordPress product. We are very sorry to hear that you occur some problems when using our product.
For more information, please create a ticket at the following link so we’ll be able to support you: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews
Here the guide to create ticket, please see the image’s links below : Step 1: https://prnt.sc/bM6KVi8FGEOX Step 2: https://prnt.sc/S84s-JLg30jx If you have, please provide us with your ticket ID.
Looking forward to your response!
Best regards,
Tiva_theme
As I read I’m not the only one who can’t use this plugin, I’de like to delete my purchase and give money back. All the best,
Dear kneveri,
We are very sorry to hear that you occur some problems when using our product. Could you please contact us via WhatsApp at https://wa.me/84965799488 or Skype at https://join.skype.com/invite/ssBnzUZde4hj Our support team will be more than happy to support you with your request.
Looking forward to your response!
Best regards,
Tiva_theme
Purchase Code.
336dcafe-cd22-4ce9-baaa-5856c96a45d6
This item is broken. you know it doesn’t work and yet you continue to sell it. Please refund immediately and remove this item from the store until you fix it.
Hello Alexbonesteel,
Thank you for contacting us.
My name is Janet from Cmsmart Customer Service Department.
We support customers on the ticket system so could you create a ticket following the guidance below:
First, log in to this website: cmsmart.net/. Then go to this link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access the Ticket overview.
After that, create a new ticket. Kindly describe your request and provide your site information so that we can support you more quickly.
Have a great day!
Janet.
I just purchased this plugin and now I see that everyone is having issues, with trying to login into facebook account and I would like a refund please
Hello lopezhosting,
Thank you for contacting us.
My name is Janet from Cmsmart Customer Service Department.
We support customers on the ticket system so could you create a ticket following the guidance below: Firstly, log in to this website: cmsmart.net/ Then go to this link https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access Ticket overview. After that, create a new ticket. Kindly describe your request and provide your site information so that we can support you more quickly.
Have a great day.
Tiva_theme
Where is my refund?
Hello lopezhosting,
Thank you for contacting us.
I’m from the Customer Service Department of Tiva_theme. Have you already submitted a support ticket to our dev for support? If you have not cooperated with us in finding a solution to the problem, I apologize that we are unable to issue a refund in this case.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Tiva_theme
Bought the plugin and it worked great until some weeks ago. Asked for support and told that they will look and solve it asap. Yesterday got a message mentioning there is an issue with Facebook API. And to solve the issue they asked for 300 USD !!!! Very disapointed and will rate the plugin with one star as I can´t give zero stars. This is the kind of reply an elite author should never give.
Hello Joaovares,
Thank you for your feedback.
In your ticket, we did reply you that The problem is that Facebook has changed the API associated with the application so we will have to customize it if you agree. It is the third party’s change.
In this case, we found the way to help. But if you do not want to continue with our product, we are willing to give refund.
It seems like you did not read our reply and rate our service instead.
Please remove your bad review which you just rated us.
Thank you very much and have a great day.
Tiva_theme
I entered new an id and secret, but when I press the ‘login with facebook’ button I get: Sorry, something went wrong. We’re working on getting this fixed as soon as we can.
Go Back
Meta © 2022 · Help
Is there something I missed?
Hello Jeroen_van_der_Burg,
We support customer on ticket system so could you create a ticket following guidance below:
Firstly, log in this website: https://cmsmart.net/ Then go to this link https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access Ticket overview. After that, create new ticket. Kindly describe your request and provide your site information so that we can support you quicker.
Thank you and have a great day.
Hello, The app stop displaying the facebook events on website. Is there any issues with the recent updates of Facebook thar enables the events to be displayed on website? Thanks Joao Coelho
Hello joaovares,
Thank you for contacting us.
We support customer on ticket system so could you create a ticket following guidance below: Firstly, log in this website: cmsmart.net/ Then go to this link https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access Ticket overview. After that, create new ticket. Kindly describe your request and provide your site information so that we can support you quicker.
Thank you and have a great day.
Best regards,
tiva_theme
It doesn’t work. - created app - copied app id and secret and - put in the plugin settings - saved -went back to app, pasted the wp-admin/ecc url in the Oath section - went back to plugin setting - clincked on login with FB
-> Sorry, something went wrong.
I also added theodore on skype to be fast at receiving answer. Please let me know asap.
Ty
Hello Surigliastudio,
Please follow your Skype chat for the latest update.
Thank you and have a great day.
Best Regards,
tiva_theme
For customers: I’ìve been refunded due the problems with new FB API, so the Login button doesn’t actually work and the plugin can’t be connected.
Hello Surigliastudio,
I hope we can work together in the future.
Thank you and have a great day.
Best Regards,
tiva_theme
Hi, presale question.
In the linked demo there is no event shown.
So I’m confused 
Does it work with the current FB specs? Is there a demo I can shot to my client in order to evaluate this pruchase?
Thanks a lot, Bianca
Hello Surigliastudio,
Thank you for your interest. I’m Theodore from tiva_theme.
For more details and quick discussions, please add me at:
Skype: live:.cid.422392e20b4ec601
WhatsApp: +84 346 253 598
Thank you and have a good day!
Best Regards,
tiva_theme
i wish to build a mobile and have this show . Do you have a rest api for this plugin ?
Hello inkozi,
Thank you for your interest. I’m Theodore from tiva_theme.
About your question, we currently don’t have a rest API for this plugin.
For more details and quick discussions, please add me at:
Skype: live:.cid.422392e20b4ec601
WhatsApp: +84 346 253 598
Thank you and have a good day!
Best Regards,
tiva_theme
HI! Is it possible to get a refund? My client said me that they create facebook events and I want to sync to wordpress. But finally they told me that they don’t create facebook events! So I don’t need your plugin for this project. Is it possible?
Thanks!
Hello jpujolcat,
Thank you for reaching out to us.
Please submit your request at this link http://cmsmart.net/your-profile/user_list_ticket
Remember to note your purchase code so that we can help you.
Best regards,
tiva_theme
Hi, I can’t get the App to work. I don’t know how to put my App to “In Development”. I don’t see the option. Connecting doesn’t seem to work now. Can you help me? Best, Redmar
Hello redmarvanderwoert,
Thanks for your reply.
Please let us know about your issues in more detail we’re confused about whether you submitted our ticket to get our support or not.
If not yet, please submit it at this link http://cmsmart.net/your-profile/user_list_ticket
And then our dev will support you to fix your issues better.
Best regards,
tiva_theme
Unable to install the plugin. Followed all the steps and when I click on “Login with Facebook” I get an error “Sorry, something went wrong” and nothing else. Tried many things and read other comments but no success.
Please advise.
Hello sanunes,
Thanks for your contact.
We need to develop and improve this product better, so when it’s available, we will inform you soon.
Thanks so much and wish you the best!!
Best regards,
tiva_theme
Hello,
i have bought your plugin yesterday for a client’s website. I have followed the installation guide but i have a blank page and an error message from facebook (sorry, something went wrong) at step 6. Is the installation guide still acurate/up-to-date ?
Hello Anonymous2020,
Thanks for your reply.
Please let us know about your issues in more detail and we’re confused whether you submitted our ticket to get our support or not.
If not yet, please submit it at this link http://cmsmart.net/your-profile/user_list_ticket
And then our dev will support you to fix your issues better.
Best regards,
tiva_theme
Hi
I am getting the below message. I have been through your support and guess its a setting in Facebook that has changed. Please help as the app has been working great.
Invalid Scopes: publish_to_groups, publish_pages, manage_pages, user_status. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at:
Hi chrisgill701,
Thank you for your contact.
We have found that your order has been expired so please follow the instructions as below to renew it again:
- You can log in on ThemeForest Account and then Choose tab Download
- Then click renew support now as this screenshot http://prntscr.com/ogqjkk The price to renew the item on Themeforest is 87.5% price of the product price. Refer here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
After your renewal, please submit our support ticket by this link http://cmsmart.net/your-profile/user_list_ticket and then our team will give you the best solutions to your issues.
Best regards,
tiva_theme
Hi, has anyone got this to work? Please reply so I know if I should buy it or wait. Thank you
I’ve set up the Facebook App with verification and everything looks good on that end, but after adding the APP ID and Secret key, When I connect to Facebook, I get this error:
“Can’t Load URL: The domain of this URL isn’t included in the app’s domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.”
Please help!!
And yes I’ve already submitted a ticket
Hello LauraWoodhouse,
Thanks for your support.
We have got your tickets. Our developer will check it and investigate your issues, then we’re going to reply soon.
Please keep following your tickets.
Best regards,
tiva_theme
Trying to install this, the documentation is a bit messy. according to your steps provided with the installtion file, I’ve completed steps 1 – 3 (with my website being on SSL and I get an error showing: Notice: Undefined index: facebook_page in /home/ctwgwqrci2px/public_html/wp-content/plugins/tiva-facebook-events-calendar/facebook-events-calendar-settings.php on line 43
Now getting an error on Facebook saying ‘URL blocked: This redirect failed because the redirect URI is not white-listed in the app’s client OAuth settings. Make sure that the client and web OAuth logins are on and add all your app domains as valid OAuth redirect URIs’ and I HAVE set the app to ‘in development’.
Hi lochie,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and note your product and purchase code. Then our support team can check and help you out of the issue better.
Best regards,
tiva_theme
Done that and no reply. Very slow support response compared to the higher end price put on the product.
Hi lochie,
Sorry about this incovenience.
We have had many tickets to be resolve and we are checking your issues, so please be patient to wait for us.
Our team is going to reply to you soon.
Have a great day!!
Best regards,
tiva_theme
Hi, I bought this last year and it worked great until facbook changed it’s app verification process. I have raised a support ticket with CmsMart in April but I am still waiting on getting some information about how to fix the app in facebook for it to work again.
Hi ulyssesblue
Thank you for your contact.
We have found that your order has been expired, https://prnt.sc/13dseum so please follow the instructions as below to renew it again:
- You can log in on ThemeForest Account and then Choose tab Download
- Then click renew support now as this screenshot http://prntscr.com/ogqjkk The price to renew the item on Themeforest is 87.5% price of the product price. Refer here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
After your renewal, please submit another support ticket again by this link http://cmsmart.net/your-profile/user_list_ticket, because your last ticket is automatically closed during 30 days and then our team will give you the best solutions to your issues.
Best regards,
tiva_theme
Thank you I will consider it. Is it possible for you to show me a sample website from someone that is currently able to use the calendar with Facebook. If I renew the support can you guarantee that I can get the calendar running again if I follow the procedure through facebook? Thank you so much.
Hello ulyssesblue,
Currently, we need more time to develop and improve the product and its features.
And once it is completed, we will inform you soon.
Thanks so much.
Best regards,
tiva_theme
Ok thank you very much I appreciate it. My client loves the app and really would like to use it.
Hello ulyssesblue,
Thanks for your compliment.
And hope you can take a few minutes to leave us some good reviews as 2 links:
- https://www.trustpilot.com/review/netbasejsc.com
- https://www.goodfirms.co/company/netbase-jsc-1
Thanks so much in advance and hope you can do it.
Best regards,
tiva_theme
I’m interested in this, but it seems there is a lot of negitave comments about getting this working. I am concerned about how easy this is to set up and if it will work with the theme I use (the7)?
Hello lochie,
Many thanks for your interest in our product. This product is compatible with most WP theme, but in case you install and there are any conflicts. You can hire our dev to fix it for you.
Best regards, Tiva team.
A product that hasn’t been updated since 2018 apparently, and you want me to pay you to fix compatability issues? I buy a lot of plugins on here, and this is a first! So what is the 6 months support for? Last Update 30 July 18 Created 30 July 18
Dear lochie,
The 6 months support is for instructing and support while using the product, we will fix free if it is an error from our product. But in case theme require special adjustment in our product to be able to work, you need to pay to us to customize the product so it fit your theme. But as we mentioned, this rarely happend.
Best regards, Tiva team.
