30 comments found.
Great plugin and I would definitely be tempted to purchase it. Just a couple “wishes”: 1) Would be nice if there were some sort of “unread message” marker on the order list for orders with new messages that have not yet been reviewed or responded to; 2) would be nice if there were an easier way for customers to submit order messages rather than having to manually go into their account, open their order, and scroll down to the message box. Most will never bother to do this and will just send an email. Perhaps there should be a way to pipe emails into the system, or have a dedicated url with a form for submitting order requests. I know these features are not available out of the box, but would your plugin allow for such customizations?
We can achieve your custom requirements via customization for which you can connect with us from our contact page for further discussion.
Hello. I have a pre-purchase question: Does it support WooCommerce with multi-vendors? For example, WCFM Multi Vendor?
No, it doesn’t support that but we can achieve the integration via customization for you for which you can connect with us from our contact page for further discussion.
I would like to ask if the software cannot be translated through Loco Translate. It was possible before, but it cannot be translated normally after the update.
Your support has expired, so kindly renew the support and connect with us from our contact page so our team can check your query.
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportThanks for the quick reply. I understand that the support has expired, but the function I want to ask about is that relatively basic text translation cannot be supported. Do I still need to pay extra to get this basic reply?
Actually, we haven’t received any other complaints about this, so we need to check directly on your site to see why it is not working. You need to renew your support and provide us with access to your site on the ticket.
This issue has indeed occurred, and we only noticed it today. I have also checked the information translated in Loco Translate: (synced with the translation template, the PO translation file contains the same original content as ddwc-order-communication.pot). Therefore, the configuration should be correct.
Please renew the support and connect with our contact page so our team can look into your query.
So I wanted to ask, do I need to pay to receive a response from you on such a basic question? I believe my request does not exceed the expected functionality of your software.
OK, thank you for your very professional and reliable reply. (It is recommended to check your software, because the wordpress and woocommerce versions have been updated recently, which may have an impact, because so far I have only found this problem on your software)
Support is not for the question. Support is for the issue as we need to check it on your site.
Hello, after detailed inspection, it should be Loco Translate that caused this incident. I’m sorry for the trouble. Thank you very much for your assistance.
Ok no problem.
A plugin would be ideal but I need to give clients the ability to attach large graphic files like tiff or even better .zip and .rar to the discussion. Is this possible?
Sorry, but it doesn’t support these files but we can make it support that via customization for which you can connect with us from our contact page for further discussion.
Nice plugin.
Any control on file-type allowed on chat upload?
How to limit to only certain file type?
Right now, jpg, jpeg, png, pdf, doc, docx files are allowed. In case you want any custom functionality then we can also achieve it via customization for you for which you can connect with us from our contact page for further discussion.
Hello. I wanted to ask whether the plugin works also for unregistered Customers / Guests? Thanks in advance for your reply.
No it won’t work unregistered customers as there is no way that they can see their order list can do the communication on their orders.
Hello, I’m looking for a stable and supported plugin, I have some pre-sales questions, please.
1) I saw the plugin is new, its only 1.1.2 version and you sold only 74 items, do you plan to mantain this plugin in the future?
2) I need to check how email notification works. I tried your Demo, I made order #367, I sent some messages but I didn’t received the email notification for the customer, why? I received the “processing” and “completed” emails.
3) The email notifications contains the link to download the attachments? And the text message, I suppose.
4) I need to sent email notifications for the messages sent by the Customer to more than one recipients (i.e. shop-manager01@example.com, shop-manager02@example.com), they are not the “Administration Email Address”. Is it possible? I did’t see this option in WooCommerce email settings.
Thanks
Hi There,
1) I saw the plugin is new, its only 1.1.2 version and you sold only 74 items, do you plan to mantain this plugin in the future?
—> Yes, it will always be maintained.
2) I need to check how email notification works. I tried your Demo, I made order #367, I sent some messages but I didn’t received the email notification for the customer, why? I received the “processing” and “completed” emails.
—> It works really fine, if you have created your order with your email address then when admin sends the message then as a customer, you will receive the message on email notification.
3) The email notifications contains the link to download the attachments? And the text message, I suppose.
—> Yes, attachments are send as attachments in the mail with the message information.
4) I need to sent email notifications for the messages sent by the Customer to more than one recipients (i.e. shop-manager01@example.com, shop-manager02@example.com), they are not the “Administration Email Address”. Is it possible? I did’t see this option in WooCommerce email settings.
—> Yes, this is not possible right now but we can achieve this via customization for you for which you can connect with us from our contact page for further discussion.
Thanks & Regards
Is there an option to send message automatically after placing order?
Custom message for each category? The message should send out to the customer once he places the order!
No this functionality is not available in the plugin but we can achieve this via customization for you for which you can connect with us from our contact page or mail us at support@devdiggers.com for further discussion.
wish we can change to different language
Yes you can, kindly connect with us from our contact page or mail us at support@devdiggers.com for further assistance.
Hello!
Is it possible to enable it only for the specific orders I want?
I would like the communication functionality to be enabled only for specific orders that I choose…
We can achieve this functionality via customization so kindly connect with us at https://devdiggers.com/contact/ so we can have a further discussion.
You can also select order status for which you want to display the communication functionality in the plugin. If you have any other queries, kindly connect with us from our contact page or mail us at support@devdiggers.com so we can have a further discussion.
I have an important question before buying. Is there any way I can display the customer who asked the question in the order list? There are a lot of orders, but there is no way to know which customer asked a question on the list. Once this is resolved, I would like to purchase your awesome plugin.
Only 1 customer gets attached to the 1 order so there’s no such confusion for the customers that who messaged in the order. Hope you understand it now, its the order communication between the admin and the customer who has ordered. Also on the backend orders page, you can see the name of customer via WooCommerce only.
Your notification email template uses “hi $customer_email” as a start, do you have documentation listing all the strings so that I can check and change it? Where can I find the documentation?
We don’t have any documentation related to the development and your support is expired. Kindly purchase the support and reach out to us at support@devdiggers.com so we can provide you a solution on this.
Sharing information is not “support”, but basic service. If I ask you to change the E-mail template for me, that’s called “support”. Now I am just asking you to share information for me to work on the template by myself. I think the reason you have an email template is to allow people to change it, no? If yes, a documentation with necessary information about the template is a reasonable.
All email template gets changed as per the WooCommerce standards and the way is displayed on the email template as well. But you mentioned to change the variable there which is related to the development part and you need to purchase the support so we can help you.
Hey, right after my support expired plugin stopped working. Instead of sending the message it shows unstyled pure HTML order page. What could cause that?
It’s not related to the support, kindly purchase the support and reach out to us at support@devdiggers.com with your query so our team can check and revert accordingly.
Hello, no sort of filter to show requests with messages awaiting response? It seems to me a failure not to show notification in the order list showing orders with messages from customers, if I receive 50 orders a day I will never know who is sending messages to us. Sa the new message notification is via email only this looks like a glitch.
We’ll definitely implement this in future updates and if you want this on priority then we can also achieve it via customization for which you can connect us at support@devdiggers.com for further discussion.
Hi, in the notification email template, is there anyway to add the order url so that if the customer/admin wants to reply, he can click the link to log into that order to reply directly? Thanks
Sorry but this is not available for now but we can achieve it via customization. Kindly connect with us at support@devdiggers.com along with your requirements for further discussion.
Hi, does it support multisite? Thanks.
Yes but you need to different regular licenses for different sub sites.
Can a customer just reply to the email notification that is sent and that message will go into the system?
No, customer has to reply from the communication box only.
Will we receive notification when customer send us a message? and will this plugin works on mobile site?
Will there be any blackfriday sale?
Yes admin and customer both will receive an email notification for the message and yes the plugin works on mobile site.
I have a problem, when chatting with admin using mobile site. When I press send messages, the conversation UI gone except the header ” Woocommerce conversation etc etc”.
I need to reload the page to get it back. Is there any way to solve this?
Kindly share your query along with the admin access at support@devdiggers.com so our team can look into your query.
I have “Please login at {site_url} to respond to this message. The sooner we get your response, the sooner we can get you in” in Additional Content of the Email template, and it is not appearing in the received email.
We have reverted you in the mail, kindly check and revert there.
Thanks for the quick response. That field does say that some variables are permitted, but your reply was that they are not, so I am looking for clarification.
Yes, don’t worry we have added the support for you and updated it on your site. Kindly check and please do the conversation in the mail only to avoid confusion.
Ok, just noting the quick fix on this, very nice.
Thank you so much for the appreciation.
Hi please make this plugin compatible with WCFM multi vendor marketplace
We can achieve this with customization, kindly contact us at support@devdiggers.com for further discussion.
Thanks for the response. Found another plugin that has the WCFM multi vendor store integraion. Hope you guys also add those features to the core plugin or as an addon plugin in future for better sales.
Thanks for the suggestion, we’ll definitely look into this.
check for plugins called wooconvo & woo sell service. you will get tons of ideas to improve your plugin. good luck
Thanks
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