68 comments found.
Where can i download version 3.7 ? Wordpress updates indicates me to update 3.6 > 3.7 but when i redownload it from codecanyon, the .zip is 3.6
Hello,
Thank you for your message.
The CodeCanyon items have not been updated yet. They will be updated this week.
Thanks!
Yulia
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Hi, I would like to ask how I can remove the category and staff field from the bookly booking form. I provide inspection services and only want customer to schedule the inspection regardless of staff time slots, I outsource work to other company so just need them to be able to select the service and schedule the service without choosing a staff member, I look forward to your support.
Best regards,
Artie
Hi Artie.
Thanks for your message.
You can pre-define and hide fields when publishing the booking form. So you can choose which fields you’d like to keep or hide from the first or Service step in the booking form. You won’t be deleting all the info associated with it by hiding a field as it will only be hidden from the customer’s view. When “Categories of services, Services, and Employees” are hidden, it requires a default value chosen because each appointment must have each of those properties. For example, you pre-define the category as Awesomeness, and the service to Awesome Service, then hide these fields as well as all fields in the booking form. When you publish this booking form, it will go directly to the Time step of Awesome Service where the customer would only book timeslots offered for the said Awesome Service. For more details and instructions, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.
If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below so the Support Team can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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The plugin deactivate when we activate it. And there is no field on Bookly – Settings – Puchase Codes. To enter the Activation Code.
We need help soon please.
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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Thanks
Could I receive a refund for this purchased item? I thought the plugin was necessary to create a mandatory field (date of birth), but I have now found that it works without it. So I don’t need it anymore…
Hello,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Kate
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Hi, we created customer information field that client can add number plate number. But when we added to calenda that field it shows not that names what we have received in emails on registration forms. When You reply, i will add images.
Hi there.
Thanks for letting us know.
Would you please send screenshots and email us at sales@bookly.info and mention Ticket #298270 so we can look into this matter for you.
Many thanks,
Richel
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Hi, we added extra fields in customer information step for cars number plate number. How to add this information into employee dashboard calendar view?
Hello,
Thank you for your message.
You can use separate codes for each custom field. Copy the code next to the custom field type and insert it into the calendar entry: https://prnt.sc/qQQ_DBau8uAL
Thanks!
Yulia
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Hi, I just purchased the customer information plugin but it’s not displaying the extra fields on the details tab. Any tips on how to fix?
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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Please could you help revoke all current use of the plugin? I believe my freelance developer had downloaded the plugin and if so it is very likely that are using it.
Hello,
Thank you for your message.
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Hi,
Is it possible that Bookly Customer Information (add-on) in the latest version 2.6 is not compatible with the latest WordPress and Bookly version? Since our update to WordPress (version 6.4.1) and Bookly Pro (version 6.9), the fields are no longer displayed. The fields are also no longer displayed in your demo link above.
Can you provide quick help on this? A plugin update perhaps?
Best regards, Marcel
Hello Marcel, we couldn’t reproduce the reported issue on our end. Customer Information fields appear on the booking form and in a client profile after booking. Kindly open a support ticket using the link below, and we’ll investigate this matter further.
Click Here To Get Bookly Support
Best regards, Bookly Team
Hi, wondering why i cant booking for date 21 oct, if today is 20th oct…please advice, is system blocked 1 day before order? how to solve it?
Hello,
Thank you for your message.
We got your request. Kindly check your email.
Thanks!
Kate
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How to make the fields created with this Addon also appear when creating a schedule from the calendar in the backend? I need them to also appear to record all billing information when managing scheduling from the calendar. Thank you so much
Hello,
Thank you for your message.
When you create an appointment and add a customer please click on this icon as shown here: https://prnt.sc/ihgp4tJwyw4U
Thanks!
Yulia
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Hi, I purchased the customer information plugin, but it’s really too simple (I need to use it in a clinique where I have to note information about all customers, symptoms etc., but it doesn’t do it for me) – is there any possibility to get my money back? Kind regards, Susanne Strandbygaard
Hello Susanne,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Alex
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Hi Bookly,
Question question on accessing Customer Information fields in Bookly Invoice template, i copied the id {info_field#16472} generated in customer Information in bookly invoice but it doesn’t seem to work. Please guide or provide documentation how to use it.
Hello,
I’m afraid that customer information fields can’t be added to the invoice template now. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Alex
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Hi Bookly,
I have similar question which was asked by DickHo, “I activated Custom fields and file upload add-on, and it seems to work fine EXCEPT for the uploaded document which is not appearing in the attachment field of appointments details in the admin. Is this a limitation of sandbox version?” I have purchased the custom fields and customer information add-on but the custom field upload document shows only on bookly-form, we need to have it on calendar new customer section as well. We need to attach document to customer profile. Please let me know if any settings needs to be changed to achieve this.
Thanks.
Hello,
Thank you for your message.
The information from Files field can be checked if you click on customer’s name while editing the appointment.
Let me know if it works for you.
Thanks!
Kate
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I am using Bookly Custom Fields and Bookly Files for my extra field requirements. GDPR Solution – Bookly Customer Cabinet (Add-on) will work with them? Actually I am looking for login and profile section after booking. Can this achieved by GDPR Solution – Bookly Customer Cabinet (Add-on) plugin?
Hello,
Thank you for your message.
Custom fields will be displayed in Customer cabinet section: http://joxi.ru/Q2KRepYCOwkWRm but there is no option to display the files. You can check them in your WP admin panel only.
Thanks!
Kate
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Is it possible to show customer information on invoices? We have extended medical information that needs to be shown for insurance purposes. I’ve tried in one of the sandbox things but i can’t seem to get the information on the invoice
Hello,
Thank you for your message.
Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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Hi there,
Thank you for reading our email.
We have purchased the bookly pro, the bookly custom information and the bookly customer cabinet. However, we found a major issue for our system.
The issue is: when we add a new customer from bookly from the back-end. And when we fill in the customer form from the back-end with using the selection called ’ create wordpress user’. After we fill in all of the information and click ‘save’. It is always loading, which will not allow us to make sure is this customer has been added correctly, and also cannot change any profile for this customer from the back-end (due to always loading from the back-end).
Therefore, could we solve this issue? This is a major problem and we couldn’t use this booking system anymore. Please help us solve this issue, we appericate you and your team very much.
The website URL: petfections.com.au
I apperciate.
Yours Sincerely, Leo
Hello
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Hello!
I am using bookly v4.3 and I just downloaded Bookly Customer Information (Add-on). When I try to activate this plugin, a notification says that plugin can’t be activated because it requires bookly v4.4.
How I can fix it? This time I can’t update my bookly plugin
Hello
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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I WANT CUSTOMER CUSTOM FIELDS TO APPEAR FIRST THAN THOSE THAT COME BY DEFAULT
Hello,
Thank you for your message.
Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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