568 comments found.
Has this been tested with Automate Woo?
Hi,
Unfortunately, our plugin has not been tested with Automate Woo yet, but we have plan for that soon.
Best regards.
Presale question: the template does not look good for larger smartphones. Can the breakpoint be set in the premium version?
Hi
Yes, in the premium version, you can set the responsive point to make the email display properly on any device.
Best regards.
Could you please tell me, where I can find this setting?
Yes. Please select the template > Background > Set the Responsive point: https://nimb.ws/irdcKO
If you want to make the element looks bigger, set the point with a higher value. And do the opposite if you want to make it look smaller.
Best regards.
I’m testing the free version and might consider buying this one. My question is: when I have edited one template, how can I easily copy all changes (layout, etc) to other email templates?
Now I have to make the same changes in all templates. That is a heck of lot of work. Is there a faster, easier way?
Hi,
You can use this function in the Advanced options: https://nimb.ws/6fwhuk First, please export the data > Copy > then Import the data to any other templates.
Best regards.
HI there,
How to select an order which is not listed to choose? Take a look to see what I mean: https://drive.google.com/file/d/1ngfXA1_XRy8brcGgPVxK-MOCKcWy6pxI/view?usp=sharing
The order I need to test is not in that list.
Thanks.
Hi,
The orders in the test list are the latest order of each email type. Unfortunately, you can’t select an order to test if it’s not the in the list.
Best regards.
Hi there.
Couple of question here:
1) Once I publish my template is already active? I mean, will this new template override the default woocommerce template? If answer is ‘no’, then What else do I need to do to activate it?
2) I was learning to use this plugin in a sandbox site. Is there a way to export all templates to my production site?
Thanks.
Hi.
Thank you for reaching out to us. 1. Once the plugin is activated, the templates which are built in the plugin itself will automatically overwrite the WooCommerce email template. But you can check the template here: https://nimb.ws/0mFeJH You’ll need to enable to send the emails, too.
2. Yes, please use this function: https://nimb.ws/e5w4hz On the sandbox site, please export and copy the data exported, then go to your production site to paste and import the data.
Best regards.
Hi,
1) ok
2) I meant to export all templates at once. I have 8 templates and 4 languages, this is 32 templates. Is there another way to export/import? Maybe using the Wordpress export/feature? Or another plugin like “Wp allimport’?
Unfortunately, this option to export and import all templates is not available.
Best regards.
Awesome Plugin ! Thanks for Add. I have question. I am using Yith Request a Quote plugin and its template is showing under “Wocommerce Settings” but not under “Email Template” of your plugin. Can we able to show those other templates. if yes, “How” we can.
Hi,
I suppose the email of that YITH Request a Quote creates will be performed in the Default Template of our plugin. You can check which template is assigned to the email type in the WooCommerce > Settings > Emails: https://nimb.ws/TGMxER
The Default Template is used when a 3rd plugin creates its own email template. Please regard our documentation of this part for more information: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901
Best regards.
Yes, its using default template. Can we create own template and have 3rd plugin to use that custom template
It’s not necessary, you can manage the content of the email with the YITH plugin and customize the header, footer… with our plugin. Also, our plugin can only create templates for WooCommerce original email types. But if you still want to, this can be done by custom work with an extra fee.
Best regards.
Hello, is this compatible with WooCommerce Subscriptions?
Hello,
Yes, but FYI, it does not mean our plugin creates a template for WS email. The WooCommerce Subscriptions email template will appear in the Default Template of our plugin. Please regard our documentation of this part for more information: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901
Best regards.
Hi there,
I am not able to translate strings, like “Payment Method”. I use WPML.
I already localized the plugin, take a look: https://drive.google.com/file/d/17xq3TJXOEGoIcl3qNSFeVxSNIDRh-6_Z/view
In the “translate strings” page I found and translate these (take look) but none of them seems to be related to this plugin: https://drive.google.com/file/d/1TmWhwgv0e3L5tfWF1GdsB1izBBm27j_9/view?usp=sharing
Hi,
You don’t have to translate the whole email with WPML. When you use WPML, you can set the rules for languages in the Rules section: https://nimb.ws/A1BxhG So you can just create templates and assigned the languages there, the particular template will be sent when customers select the corresponding language. Please regard our this tutorial video for a better view: https://www.youtube.com/watch?v=awIT1gGs3GU
Best regards.
How can I apply admin New User Registration email to use your plugin template too??
Please let me know, currently now it don’t
Hi,
Do you mean you don’t receive a New account email when you create a new user? Could you deactivate our plugin and check if the default New account email of WooCommerce is sent normally?
I received but all email is a plain text at the moment.
I believe this is the WP new user email where it send to admin email.
So is there a way to apply that with your plugin email template?
I think there’s an issue with sending email feature. Our plugin is only to create and customize emails. It can not interfere with the sending email proceed. You can use an appropriate SMTP plugin, for example; WP Mail SMTP if you’re using Gmail to check.
why the template don’t apply.
This email is WordPress’s. Because it’s not an important template, also it does not come from WooCommerce, so currently, we don’t have a template for this.
Is there any workaround to make it use the Template?
Although the template is simple, adding it and making it works do consume time, there’re different aspects we need to care about when the template is activated. Currently, we are overloaded after the Lunar New Year holidays, so I’m afraid we can’t add this template instantly. We’ll consider adding it in future updates.
Hi. Is it possible to create email template to request customers to send a review of products they have purchased?
Hi soniM5.
Sending an email is not feature of this plugin. If you need this feature, you can use this plugin https://codecanyon.net/item/woocommerce-photo-reviews/21245349
Hi, we would need two points before buying the plugin (unless I’m mistaken, we didn’t see this in the demo) :
1. Is it possible to add sku as shortcode inside a text block ? (and not in order item block)
2. Could we add a new conditional rule depending on the payment method?
If so, could you provide us the php code if it is easy to add?
Thank you, Best regards
Hi damienclr,
1 – I don’t understand you mean. SKU is private property of product, it cannot add by shortcode, but you can enable sku for product like this https://prnt.sc/26oap1c
2 – With this issue, you cannot do with simple code. If you need, you can order a custom job for this
Hi, pre sale question:
I created a custom field using the ACF plugin to be shown in Orders. Right now I use this shortcode to print the field value in email templates: [ec_custom_field key=”my_custom_field”]
Will I be able to paste y use this shortcode in the templates of your plugin?
Thanks.
Hi chefnelone.
Which ACF plugin you used. Provide us link or file of that plugin, we will check compatible. Or you can check yourself with free version at https://wordpress.org/plugins/email-template-customizer-for-woo
Hi, this one: https://wordpress.org/plugins/advanced-custom-fields/
I tried the free version but not working. I am not sure if I did it properly. I tried with these:
[ec_custom_field key=”myCustomField”]
{ec_custom_field key=”myCustomField”}
Custom field is show in the Order
Can I do this with this premium plugin?
ACF plugin has no these shortcode, you see these shortcodes in other email plugin, right?
With our premium plugin, we has shortcode [wec_order_meta key=’field_key’] to get order meta data. You can see more at here https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_6277
Ok. I inserted the shortcode in the “text” element but not working as a shortcode. Which is the right element in the builder to insert a shortcode? Is there a way to add a “html” element?
Take a look to see what I mean: https://drive.google.com/file/d/1_WxppmSQJtxOLR2zuCDoE4Iv9gmGudAP/view?usp=sharing
I cleared the but not working. The shortcode is printed as text. Take a look: https://drive.google.com/file/d/1XMSxUUOG9YlSQW-JEqGVXQLOgmLx78uj/view?usp=sharing
It happens the same in the preview mode: https://drive.google.com/file/d/1TIJOHc-l-46whYDEBfSj44PntLLcqdoS/view?usp=sharing
As I said in previous reply, this feature in premium version.
I missed that part 
I’ll buy it right away.
HI,
Pre-sale questions:
1. Is it possible send emails with files attached? if yes, how to do that 2. Is it possible generate pdf file from email template and attach this file to another email template?
Thanks
Hi Julia_Samoilenko.
You can send attachment file with these emails, but you can’t generate pdf file from these email templates. We will develop this feature in future versions.
ok, thanks, how to add file attachments?
In editor page, you can add attachment file such as https://prnt.sc/26noqro
Hi, a presales question …
When you register for the first time WooCommerce can send an e-mail where the customer still has to set up his password. This link looks something like this and is in the initial e-mail: https://example1.com/account/lost-password/?action=newaccount&key=[KEY]&login=[USERNAME].
I cannot find a shortcode to include this in my new account e-mail (only for recovery but this does not work). Is it or will it be possible?
Thanks!
Hi User_ND.
You can use shortcode {reset_password_url} to get link which you want.
Hi, thanks for your reply. I’ve tried thin in the free version but using that shortcode gives this link: https://example.com/my-account/lost-password/?key&id and not the one I mentioned for new accounts. Can / will you implement this?
Hi, it’s a different link. We’ll add a new shortcode for this in the future updates.
Hi, the new shortcode {set_password_url} is now available. Please update our plugin and check.
Best regards.
does this work with woocommerce addon plugins like WooCommerce Deposits
Hi ataiwo473. You can test with free version at here https://wordpress.org/plugins/email-template-customizer-for-woo/
Does your plugin allow for calendar invites to work (such as ical)?
Hi,
The main feature of our plugin is to customized WooCommerce transaction emails. For the feature you mentioned, we have not checked yet, unfortunately. We suggest that you should try the free version to make sure the item matches your requirements. Or you can regard our documentation for more information: https://docs.villatheme.com/?item=woo-email-template-customizer
Best regards.
Where would I find the free version?
Hi, you can go to this link: https://wordpress.org/plugins/email-template-customizer-for-woo/
Hi there,
Pre-sale questions:
1) Can I add shortcodes in the email template.
2) WPML Compatible? Where and how the translations are done?
3) Can I edit the email Subject?
Thansk
4) Does it support webp images type to be shown as product image in the order product list?
Hi,
1. Our plugin provides shortcodes. Please check if there’s shortcode you need there: https://nimb.ws/I1HPqy 2. Please regard this video: https://www.youtube.com/watch?v=awIT1gGs3GU&t=42s 3. Yes, you can. 4. Yes, our plugin supports webp images.
Best regards.
HI,
Is it possible from email template with invoice elements (Order detail, Order subtotal elements) make some king of page?
Do you have any suggestions on how to do that?
Best regards.
Hi,
I am afraid I’m not fully understand your question. Do you mean you want to build separate pages for each element above?
1. Does your plugin support Gif? 2. How can I view the editor in Raw html code so that I can add a custome CSS to the editor.
Please let me know all the answers. Thank you
Hello,
1. Yes, our plugin support GIF. 2. No, unfortunately. You can add the custom CSS right into its field, next to the Editor.
Best regards.
How can I check the class or ID of the element? When I want to add the custome CSS then?
Please see this image: https://nimb.ws/5RZj26 1. Observe the template in the preview mode. 2. Click the right mouse > Inspect 3. Find the classes starting with “html” 4. The CSS is added here: https://nimb.ws/G7sH9w
What screen size for media query you using for the mobile screen. Thank you
Our media query size is dynamic. You can add custom CSS and set the appropriate value here: https://nimb.ws/PjiCl4
Thank you, why when I send a test email the images won’t load?
See: https://monosnap.com/file/7q7CdrFa6kjtAVZkU6as4kLpDenNf5
here is how it looks on the editor: https://monosnap.com/file/7q7CdrFa6kjtAVZkU6as4kLpDenNf5
The 2 videos are the same, can you re-send us the video how the images do not show in the test email?
Sure
1. on email client https://monosnap.com/file/PwP4OtXjefkOeHS5TwA0ESO26Ut2Cd
2. on wp editor https://monosnap.com/file/7q7CdrFa6kjtAVZkU6as4kLpDenNf5Have you enabled the option to display images from an external source in your Mail app settings?
Yes, of course.
See apple desktop mail: https://monosnap.com/file/0wsM4tpqU6HtZGzYCYyQaRtWZhLqNv Gmail: https://monosnap.com/file/DjEnuioDsCq7FXKZzGiqVQNDfwUTKK iPhone apple mail: https://monosnap.com/file/wDh0deSKiW0MLlhQPYXr4sMiqFWhNUis there something wrong with the images you hosted? it’s showing 404 here
In case you’re using a local site to test, the image can not be displayed. If it’s not a local site, could you send us an email to this address: support@villatheme.com
We will detect the image further. Thank you.
It’s staging site not local. send the email to you now. Thanks
Yes. Please inform us when you send the email. Currently we have not received any yet. Just in case we might miss the message. Thank you.
I already forwarded the email. let me try that again.
Forwarded second time
Thank you. We got the message with the number #123456. We’ll get back soon.
Yes, correct. Keep me updated. Thanks
Your site is not made public, so the mail app can not get the images. Can you try with another public site?
Let me try.
Does it seem like your plugin doesn’t work with the staging site?
On production, the site works fine now all the images load.
However, there is one thing that doesn’t load which is the Divider I added on the editor but on the email, it’s missing.
on editor: https://monosnap.com/file/0uy4lLAHrwidgFv4PeRCHfbIAS0LVN on email client: https://monosnap.com/file/IPaC3khTehR4q95n5zJPRmLcbv5Olrforwarding the email to you now.
Thanks. We receive the email. The image now is displayed like this: https://nimb.ws/LBhCvY
We’re not sure if you set a featured image, or any other settings for the product or not. However, it is just that the sites which are not made public that the Mail app can not get the product images. For the site which is published, even staging sites, they can be shown properly.
For the divider, can you create your topic on this Forum: https://villatheme.com/supports/forum/presale/ We need to check further.
Hi, I been trying to fix this white gap here.
https://monosnap.com/file/1QUeBuVp4NoKVdG609fIr2YFxUlH42In editor background is set to black. Only seen this on apple mail desktop.
Let me know how can I overwrite this CSS.
Thanks
Also there is a strange divider border showing on Apple Mobile email
See: https://monosnap.com/file/n4yzxcrjuYSFFxKPIYVZGKgcRKu3Uk Here is on my editor: https://monosnap.com/file/I5HPd9NXeRMjN1nQ12Cnd9R3MzxvaAI forward you the email.
Please check and let me know
Hi,
We replied to your topics on our Forum, please keep us updated there.
Thank you, Best regards.
Hi,
1- Would you please explain how I can add a stamp to a completed order email? I know there is an image option, but I want to control where the stamp is placed in the email and also the opacity.
2- Is there an option that I can attach a PDF bill to a specific order status condition, such as a completed order?
Hello,
1. Currently there’s no option to control the opacity of the images. For the position, can you describe more about where you want the stamp to appear? Is this an odd position that can’t be handled by the available options in the plugin?
2. You can use this feature in the Advanced options, only in case you have another plugin to create and attach PDF Invoice, and that plugin does not have the same design with our plugin: https://nimb.ws/fro0EyHope this helps, Best regards.
1. I can add a stamp as an image like any other drag and drop basic components available on this plugin. For the position I want the image as a watermark, the stamp can be in the list of item orders (between sample product and unit amount) or next to the total amount.
2. That’s clear
Is it a water mark you referring? Sorry we did not figure out sooner. This is currently not available in our plugin, unfortunately.
More likely yes, thank you for your quick response (thump up). I’ll leave a review later.
You’re welcome!
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