569 comments found.
Hi,
1- Would you please explain how I can add a stamp to a completed order email? I know there is an image option, but I want to control where the stamp is placed in the email and also the opacity.
2- Is there an option that I can attach a PDF bill to a specific order status condition, such as a completed order?
Hello,
1. Currently there’s no option to control the opacity of the images. For the position, can you describe more about where you want the stamp to appear? Is this an odd position that can’t be handled by the available options in the plugin?
2. You can use this feature in the Advanced options, only in case you have another plugin to create and attach PDF Invoice, and that plugin does not have the same design with our plugin: https://nimb.ws/fro0EyHope this helps, Best regards.
1. I can add a stamp as an image like any other drag and drop basic components available on this plugin. For the position I want the image as a watermark, the stamp can be in the list of item orders (between sample product and unit amount) or next to the total amount.
2. That’s clear
Is it a water mark you referring? Sorry we did not figure out sooner. This is currently not available in our plugin, unfortunately.
More likely yes, thank you for your quick response (thump up). I’ll leave a review later.
You’re welcome!
Hello I was trying the demo site, but I don’t get the test email to see how it’s looks, can you please share screen shot example new order mail with 3 or more products. I just wana see. Thanks
Hello,
Yes, the test email is quite long so we made it 2 images. Please see this: https://nimb.ws/AK7Ihq and this: https://nimb.ws/1oEOmvHope this helps. Best regards.
ok thanks
is there way to add Customer Username Here https://prnt.sc/255bnwo https://prnt.sc/255bwnn
Hello,
Yes, please use the shortcode {user_login}. You can see this image: https://nimb.ws/5b7QfL
Best regards.
i think something wrong from my side, bcz its work when i create new account https://prnt.sc/2593hf6 but dont work when make new order https://prnt.sc/2593crz
the the way the customer can make order without billing address and shipping, i disabled them, but still its should work for user name
Hello,
The shortcode {user_login} as well as {user_password} can not be used in any email type other than the new account email. It is for privacy protection reasons.
Do you mean that you disable the Billing and Shipping address field of WooCommerce? And customers can make orders without their name, so they have to log in to make orders?
Best regards.
you are right about it, its not just simple, how ever in my web i add customers manually without billing details or shipping https://prnt.sc/25e9e8q and when customer checkout they just need to click place order https://prnt.sc/25e9wui so im making user-name for customers with their phone number. so when i receive new order i need the user name to be shown in email template. thanks
i liked this plugin but its just i receive orders by email without customers numbers , give me the easiest method possible to get just the customer Mobile or phone number, thats all i needed to be in email.
thank you so much
Hello,
Thank you for patiently waiting for us. We are back to work. Even when you add a customer’s account manually, they still have to fill the billing and shipping field, does not matter they logged in or not. So we just assumed you made some custom-work? In your previous reply, did you mean you received New order emails without customer’s numbers? You can use this shortcode to display it. https://nimb.ws/klqHw4
If you encountered any technical issues, or have any questions while using our plugin, please create a ticket on our Support Forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ Guide to create a ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/ Our developers will help you check.
Best regards.
Hello,
These two are components from the Default Template. When you create a new email and you may want to attach the header form of the Default Template or the content, then you drag and drop these components to the template. https://nimb.ws/h9zpx3
Of course, you can not customize the content of these components. For the header, you can customize it in the Default Template email you created. It will automatically update in the template you attach the header, along with the content in the heading of the original email (heading of the email created by the 3rd plugin)
These 2 components can not be used in other templates, because they are to attach information from another plugin, which is not created by WooCommerce originally.
Hope this helps. Best regards.
Hi Due to the inability of the two buttons specified in the attached photo please explain in the documentation in the documentation.
Hello,
These two are components from the Default Template. When you create a new email and you may want to attach the header form of the Default Template or the content, then you drag and drop these components to the template. https://nimb.ws/h9zpx3
Of course, you can not customize the content of these components. For the header, you can customize it in the Default Template email you created. It will automatically update in the template you attach the header, along with the content in the heading of the original email (heading of the email created by the 3rd plugin)
These 2 components can not be used in other templates, because they are to attach information from another plugin, which is not created by WooCommerce originally.
Hope this helps. Best regards.
I’ve created 7 blocks, but I can’t see more than 5 blocks in the email template editor.
Hello,
First, please check if this was caused by a conflict by deactivating all your plugins, but leave the WooCommerce and ours. If you make sure there’s no conflict, please contact us through our email: support@villatheme.com We will help you check
Best regards.
Dear support team, After updating the plug-in, all your icons are now unavailable. Like email icon: /wp-content/plugins/email-template-customizer-for-woo/assets/img/email-white.png
Hello,
Thank you for letting us know. Please contact us through our support email address: support@villatheme.com
Best regards.
Hi, I have a 3rd party plugin for gift cards vouchers. How can I import/customize their email template?
Hello,
If your plugin for gift cards creates its own email template, then the email content it creates will appear in the Default Template of our plugin, The email content of the gift card plugin can not be customized by our plugin. We have documentation for this. Please read in the link below for more information. https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901Best regards.
Hi, I just purchased the plugin because the review is just too good to ignore. I saw from one of the reviews that ””WooCommerce Abandoned Cart Recovery” is supported with this plugin, would you be able to advise if 3rd party plugin “Back In Stock Notifier” or any other similar is also supported?
I have also added a custom order status “Shipped” with the plugin “Order Status Manager” where the associated email is also created. will this be supported as well?
Last question, can I use the plugin in the demo site and later transfer to the actual site?
Thanks for the brilliant work and the time to look into my comment, appreciate lots!
Regards
Hello,
Thank you for contacting us. 1. We have not checked the compatibility with the 2 plugins you mentioned. If necessary, please create a ticket on our Forum, we will help you check. Our Forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ Guide to create a ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/
2. For the custom order status “Shipped” created by “Order Status Manager”, if this plugin creates and sends its own email templates, it will appear in our Default Template. You can read our documentation for more details. https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901
3. We provide support for removing key from staging/developing site to live site. If your demo site is included in the cases we listed in the post below, then we can help you remove the key and transfer it to the new live domain. https://villatheme.com/knowledge-base/plugin-license-and-key-removal-on-a-domain/ If you have encountered any technical problem, please go to our Forum and create a topic. We will help you detect problems and respond within 24 hours. https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/ Best regards.Hi, I wanted to know if I can also insert custom fields in the email?
I added custom fields to woocommerce checkout, they are 3 additional fields required. I wanted to know if I can put them in the checkout when the customer buys, then in the order email. Thank you
Hello,
Yes, you can add content created by a 3rd plugin with WC Hook element. We have a video for guidance with the Checkout Field editor for WooCommerce plugin, which allows you to add custom field to Checkout page. Please see this. https://youtu.be/XDRhSJzFFbM
Before sending real email, please make sure: 1. The hook is dragged to the right place 2. The hook position is correct (before order table, after order table, order detail, order meta)
Best regards.
Hi~ could I add a note to customer in email template?
Hello,
We have that email template that send note from admin to customer. Please try the Customer Note template in this image: https://nimb.ws/3WtAM0
When you add note to customer in order details, then choose Note to customer as in this image: https://nimb.ws/qK6OpZ . The email template above will send to customers containing note you added.
Best regards
hello, I have add customer note in email template ( https://ibb.co/jJ6d4f5 ). But in real email, it shows the note that customer for shop owner but not shop owner to customer. (https://ibb.co/K722MxT) (https://ibb.co/jvPm3Mt )
Yes, this basic content “Customer note” is to send note from customers to shop owner. But the Customer note as an email template (as we mentioned above) is to send note from shop owner to customers when you add note in order detail.
Best regards.
hi, is it compatible with multivendor WCFM?
Hello,
Our plugin is not compatible with WCFM, unfortunately.
Best regards.
Hi, on the free version there are three order detail component variations/templates, two of them include the product image using a single column layout and the third one “Default” that uses a three column layout doesn’t include product images. Is there a way to add the product image to the default (three column) order detail variation/template? Thank you!
Hello,
It is possible. Please update our newest free version, and add the code below:
add_filter( ‘viwec_order_detail_default_show_image’, ‘__return_true’ );
Best regards.
Hello,
Just perfect. Thank you!
Best regards,
You are welcome!
Hope you have great experience with our plugin.
Best regards.
Hello! I have two questions:
1 ) Does this work directly with the order notices such as “transaction recieved” and “Compleated” found in Woocommerce?
2 ) Is it possible to add several email notices for one, such as with “transaction recieved” and conditeonally send them out based on the country chosen during checkout?
Hello,
1. Are you referring to “processing order” by “transaction received”? Our plugin can customize emails sent by WooCommerce, includes 2 order status you mentioned above.
2. We are confused about “Is it possible to add several email notices for one”. Please clarify your expectation more specific.
To send an email based on the country chosen during checkout, you can set rules to email. Please see the image below. However, this feature is available in the premium version only. https://prnt.sc/1ye4lvqBest regards.
Can i use custom font
Hello,
Our plugin provide available font family. You can change other factors of the text, e.g. font size, text color, typographical emphasis… Please read our documentation for more details here: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4653Best regards.
Hello. My support has just expired and I found out that the plugin did not auto update anymore since it says the license is expired. I thought once I bought the license, the plugin would auto update even the support period is over. Does it mean that I need to buy another license in order to have auto update or I need to update the plugin manually everytime?
Hello,
When you buy a plugin, you get to use the Auto-update feature as well as our support in 6 months. After that, you can update our plugin using the instruction below: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/Best regards.
I’ve just configured everything, great plugin! One question though, can we also use the plugin to style the standard emails going out of wordpress? (like elementor contact form)
Hello,
In case you are using a plugin that creates their own email templates, you can use the Default template. Read our documentation here for more details. https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901However, content of the 3rd plugin can not be customized by our plugin.
Best regards.
Thanks! Can we also use the plugin for generic emails through wordpress? Like a contact form conformation email?
Our plugin can customize available email templates sent by WooCommerce. To attach a content, you can use WC Hook. For plugin with email creating feature, you can use Default Template as above. However, content of the 3rd plugin can not be customized by our plugin.
Best regards.
Any way to add product tags to the product detail block within your plugin?
Hello,
You can do it by using the hook below: woocommerce_order_item_meta_end
Best regards.
Hello there, I cannot seem to update plugin – and I do not want to deactive or uninstall in case my saved templates are lost. How can I update it?
Please enter your download key on the Setting page. You can auto-update. You can remove the old version and reinstall it. Your data will be kept.
can we have update within admin instead having to constantly upload
Hello Villatheme, I am having issues with social icons on mobile. On desktop they look ok, centered and next to each other. On mobile, I tried to adjust the padding but they always come up looking like this: https://imgur.com/a/zg2G7Tk The 1st is from gmail app on android and the 2nd is from k-9 app, also android. The default template also have the same issue. I am using flatsome theme.
Also cloud you please add a link icon to the component socials? Thanks in advance.
Hello,
It is a technical issue, please create a topic on our Forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ We need to detect problem on your website. You can learn how to create a topic at: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/Best regards.
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