11 comments found.
hi
The privacy publish mode is not working, even when its enabled in settings…
Hi
your plugin seems nice but there is an error line at the botton when we login as agent or client.
its saying:
Deprecated: Function the_block_template_skip_link is deprecated since version 6.4.0! Use wp_enqueue_block_template_skip_link() instead. in /var/www/html/bs/chasupport/demo/wp-includes/functions.php on line 6085
PRE-PURCHASE QUERY: Will it be possible for this plugin to integrate with the theme I already have running at https://spatialscan3d.com?
Hi There,
There is no requirements for the theme since our plugin already will clean all it’s pages to include our theme as shown in the demo.
Thanks, B
Ummmm – but I want to integrate the support system into my pre-existing site? So that would not be possible? Np.
Hi There,
Yes what I mean is it should work with any theme 
Please check plugin documentation for more about how it works https://support.besquares.net/docs/kb/chasupport/introduction1/
Hi. Can I customize the ticket creation page so users can select information from pulldowm menus and popup date pickers.
If I can’t customize it, can I use a Form plugin like Gravity Forms to create my own ticket logging page/form?
I want to create a ticketing experience that requires as little typing as possible
Hi There,
Yes you can create your own fields at the ticket create page and they will show inside each ticket data, We include ChaForm plugin for free for limited time which allow you to create your own fields with more than 10 fields type.
Thanks, B
The Product is not working in its current state. When you try to setup the plugin you will get a message to install some required plugins. The Problem is that one of these Plugins is no longer available on Wordpress and it can’t get installed directly. I downloaded the Plugin JWT Auth on Github and installed it on my own, which is actually an impertinence since it is not mentioned anywhere and I had to take care of a problem solution myself. But furthermore the Plugin on Github is Broke it has Coding Issues so the activation is failing. This product is incomplete and will not be updated or customized. Before leaving this rating I contacted the author through his ticket system. Unfortunately, I have not received a response for over 24 hours. I can not advise anyone to buy this product and will contact Code Canyon and Paypal.
Hi There,
Please note support can take more than 2 business days as it already declared in the support tab. I have answered your ticket and I will follow with you if the problem still occur.
Thanks, B
JWT Auth – WordPress JSON Web Token Authentication. is disable from wordpress. It happend today what else i can use https://es.wordpress.org/plugins/jwt-auth/
Hi There,
You can download it from GitHub click on code then download zip https://github.com/usefulteam/jwt-auth
Hope this helps:)
ok is active and everything but it slow, and something does not access at all
Hi There,
Can you share your website url to see more about that ?
Is it possible to customize the form or to capture other data when submitting a ticket?
Hi There,
Yes we offer our plugin ChaForms for free with ChaTicket for limited time which allow you to build more fields using drag and drop and will show them inside each ticket details page.
Thanks, B
Does this have an API or support webhooks?
Hi There,
Can you tell me more what you look for ? Are you going to connect with mobile app or similar?
Thanks, B
Hi There, do you have cross-domain support for woocomerce order validation with this plugin?
Hello, ChaSupport is fully restful, Could you tell me how you are planning to use the plugin ?
Thanks, B
1 – we need to setup our store on main domain e.g wpsixer.com and support channel would be support.wpsixer.com as sub-domain,
2 – we needs to validation woocomerce product purchase from main domain at our support channel, Is it possible with your plugin?
3 – do you provide source code or it is based on a compiler like webpack? we needs source code for further customization.
Hello,
We used to provide 2 plugins in the old versions of ChaSupport, one for the reset API and other for the front app which can be installed anywhere however many customers didn’t know how to configure the plugin and we got many complains it’s too complicated to install the plugin so we merge both together.
We have good support for WooCommerce you can allow customers to create ticket if they have order only however the plugin must be installed on the same domain.
Plugin folder include src folder which had all the React js source code we also provide the package.json file and webpack.config.js file, Also you can find the api folder which is the source code for plugin Reset API.
Thanks, B
I also recommend to check our online documentation it should give you more information how the plugin works https://support.besquares.net/docs/kb/chasupport/
so, its not possible to get cross domain validation with your current version? as for as woocomerce order validation woocomerce has own rest api, so is there chance to pull data from our product store via woocomerce api and validate order on sub-domain using your plugin by modifying validation method/function?
Hi There,
ChaSupport is fully restful which mean you can use It as micro service provider and yes we support cross domain, However please note this depends on your host configuration and require more than shared host or cpanel server.
Thanks, B
i have tested your demo site and found same issue we found in fast plugin,
1 – there is ordering issue, last responded ticket show appear right after tickets needs response,
2 – response time should not change if user added multiple responses, let say a user responded to a ticket 5 days ago then he/she added new repose 2 days ago, it should not show last response time instead it should be 5 days so we can handle tickets as per queue, otherwise it would change the ticket position in queue.
Can I use this plugin with Woocommerce and make it use the same user login from Woocommerce.
Let me know thank you
Hi There, Yes this is possible with our user roles addon-plugin, You might reach our support after you buy the plugin and we will provide you this addon for free. Thanks, B
The ticket doesn’t seem to work well on mobile? I tried to open a ticket on your site. Also try your demo. Already purchased the plugin please somehow send me the add-on.
Please see the screen record here.
https://share.icloud.com/photos/07b6GyQr8Fto4LCPM1LqGsr8gHi There, We have answered your ticket #171 Please follow with us there.
After I request a refund this developer reject my request 
Here is the information, that I would like to share back to the community. and I want the dev to reconsider there action toward customer.
The plugin is not working after I download and test it. It’s not that I don’t want it after I download it.
As I said to you after I download it, I test it and it’s malfunctioning when using on a mobile device the login doesn’t work. All the features don’t responsive.
As stated on Codecanyon refund policy Item is “not as described” Your description said that “Responsive Works on Small Screens” https://monosnap.com/file/CHvSsxS6RUSxvDIzTBZPse7q4GQR7d Then I downloaded and test it and it doesn’t work at all. I show you the screen records. https://monosnap.com/file/gfYtDksCHxCpUSQrjzEn9pe8AkV6JV Your ticket doesn’t answer me and fixes anything about the responsive issue at all. I have been waiting for 3 days, still no reply back from you. Here is the screenshot of your ticket. https://monosnap.com/file/2ltTTD9b01Vpqm3wKpx31fQ6p6PTYW Moreover, the item doesn’t work the way it should. I can’t even view the plugin when using it on the staging site. https://monosnap.com/file/YcE5BCSJ26f0GWkrxNFhxnoviHLVDAAll in all, these are unprofessional developers and the plugin is not stable at all. I feel very disappointed with how your handle things and the way you treat customers when your plugin doesn’t work.
Hi There, I am really sorry if you have trouble with our plugin, Can you please follow on your ticket with your WordPress login information or with screen from plugin status page ? Also to let you know our plugin doesn’t ask for user and password as shown in your screen instead we redirect to custom login page.
Hi, I still want a full refund and move on. Can you please do that?
I am really sorry digital products once downloaded we lose control over it, We still can offer you something in return you may ask for free installation service or small customization task,,, Please reach us on our support website.
Hi, but the codecanyon return policy state that if Item is “not as described” or the item doesn’t work the way it should. Customer can request a refund.
See https://themeforest.net/page/customer_refund_policyAnd your description said that “Responsive Works on Small Screens”
Then I use it, and it doesn’t. Why would you not be more professional and have some integrity when doing a Business?
You sell the stuff that doesn’t work as described and won’t let the customer refund?
This is unacceptable
Hey, have you even check all my screenshot and screen record??
The mobile can’t even visit that page it keep stuck on load and endless looping.
Secondly, I been waiting for your support ticket for three days without anyone replying me back.
So please be more professional this is unacceptable and disappointed.
Hello, You have opened support ticket #171 and asked for WooCommerce addon and we responded in the same day and provided you the plugin, Then in the same ticket you mentioned the problem with small screens and we were going to answer you as we did before but you didn’t give us time and requested refund so we took our response to your refund request, Your problem is really simple please answer your ticket with WordPress login information ( in private answer ) or share screen from plugin stats page so we can help. Thanks, B
Yes, because it doesn’t work as you said on the description so I don’t want to waste my time here. Then I request a refund there is nothing to fix since the plugin itself is not stable.
Hello, Sorry for my late response we don’t work on Sundays, Can you please answer your ticket on our support website ? Thanks, B
hello, I don’t see the option to upload a ticket attachment in your demo? This option is in the plugin description. So I’m confused.
Hi There, Please try again you should be able to see the upload field during ticket creation https://chasupport.besquares.net/demo/create-ticket
Great, it’s ok.
Please create new ticket on our support website, The attachment feature require additional steps.
