162 comments found.
Is there any option for a store owner to be able to make changes to their store profile?
It looks like the last plugin update was Nov 2023. When will the next update come out so we can try to get this site to work on PHP 8?
Hi Onsharp,
I hope you’re doing well!
I’m happy to inform you that the latest plugin update was released today, November 19, 2024. This update includes improvements for PHP 8 compatibility, so you should be able to get your site working smoothly with the latest PHP version.
Let me know if you have any queries. Feel free to ask. We are always here to help you.
Best regards, WP Experts Support Team
Hello. I installed the updated version of your plugin but it is still not working on PHP8.
Hi Onsharp,
Could you please confirm if you’ve checked the plugin with a downgraded PHP version?
Thanks.
The map works on PHP 7.4.33. It does not work on 8.1.30 or higher
Hi Onsharp,
I hope you are doing well.
We have tried to replicate the issue on our staging site using PHP versions 8.0, 8.1, 8.2, and 8.3, and everything is functioning as expected. It appears to be a site-specific issue. We recommend that you kindly open a ticket on the WP Multi Store Locator official website, and our technical team will connect with you directly.
https://objectsws.atlassian.net/servicedesk/customer/portal/21/create/195Thanks & Regards,
WP Experts Support Team
Hello.
I bought the plugin and it doesn’t work. I have sent a ticket to support and have not received any news. Can you help me?
Thanks.
Hello there,
Can you please share the ticket number here? So we can give priority accordingly.
Thanks
I think this is the number WPS-101
Thanks for letting me know.
We will get back to you on this soon.
Don’t worry!
Hello,
The plugin has stored many, many records in the database table “store_locator_transactions”.
Is this related to the statistics ?
Is there any way to clear the statistics and disable this functionality ?
Hello there,
You can directly delete from the database.
Thank you
hi I would like to purchase this plugin but I don’t understand if there is the possibility of automatically inserting all my posts that I create via acf
Hi there,
At the moment it is not possible with our plugin.
Thank you
Hi, I would like to buy the plugin but not the official demo is no good, I want to see how it works and what it does before I buy it.
Hi there,
Please check the demo it is working.
Is the plugin compatible with Borlabs and Custom Post Types? On our website, the addresses are displayed as approx. 700 posts. As there is an interface from these posts to an external database, it is very important that our existing Post Type is used to display the addresses in the Map.
Hi there,
We need more details of your requirement on how you are managing the database currently and its relation with this plugin so kindly share the complete details at support@wpexperts.io.
Thank you
hi there the free version of this plugin only for 5 location? what about the pro version how many locations we can added its unlimited ? also the price for the pro are one time payment?
thanks
Hi there,
Regarding the location, Yes, you can add unlimited location support on both versions FREE or PRO. Also, if you have to show all the locations so you can increase the radius.
The price for the pro are one time payment?
Yes, you pay one time and then there is a fee for support only.
Thank you
Have been using the plugin for a few years, but recently received a notification from Google saying the page we are using it on does not comply with the Google Maps Platform Terms of Service.
It goes on to state:
In particular, your application violates Section 3.2.2(b) of the terms, which requires developers to “display all attribution that (i) Google provides through the Services (including branding, logos, and copyright and trademark notices); or (ii) is specified in the Maps Service Specific Terms.” In addition, developers are not allowed to “modify, obscure, or delete such attribution.”
Please update your application so that the [“ Google logo ] on the map displayed in your application is clearly visible as required by the terms of service.
So my question is, have others received this same notification, and will the plugin author be releasing an update ASAP to address this issue?
Hi there,
Please make sure that you are using the updated version and if you still have the issue then share the problem at support@wpexperts.io.
Thank you
Hello! prepurchase questions:
1) can i import/export address with gps coordinate (latitude and longitude) and textual adress? 2) could i have a extra field visible only on the admin panel (for example unique id to idenficate store locator on a exported excel) 3) do i need google api to use it?
Hello Loranz,
Please follow up
1) can i import/export address with gps coordinate (latitude and longitude) and textual adress? >>Yes, you can import via CSV.
2) could i have a extra field visible only on the admin panel (for example unique id to idenficate store locator on a exported excel) >> Each store must have unique code in CSV.
3) do i need google api to use it? >> You cannot use the plugin without it.
We have been using this plugin for a little while now, but now we are seeing that hundreds of our locations aren’t showing on the map, but they exist in the data and I can pull them with a query that I found in the plugin. But, they still are not showing up. This is a big problem and if I can’t fix it, I will have to write our own.
Hi CrosbyInteractive,
Please make sure that you are using the updated version and if you still have the issue then share the problem at support@wpexperts.io
I purchased support renewal because there is no other way to contact the developers about a plugin issue. I have described the problem in detail but you have been beating around the bush for 10 days and giving me slow and completely evasive answers. I have also provided logins to the site but I believe you have never logged in. Finally, today you ask me where the map is, when it is clearly visible on the homepage. I feel fooled… Please let me know if you are able to fix this or if I need to switch plugins.
Hi there,
Thanks for helping us in troubleshooting, we have asked for more details on support ticket so kindly cooperate us to resolve the problem you are facing.
Thank you
Hello,
Is there any way to make the fields dependent ?
I mean, if I select city in the text field, I only get the locations of that city, but also of the category that I have selected below.
It is something logical that works like this, but it is not working for us: https://bit.ly/3rwBydB
Also, if you search, for example, Madrid. Category: Madrid, it does not zoom on Madrid.
Thanks in advance.
Hi, there’s a bug in the plugin.
You’re loading 2 files that no longer exists (error 404):
Error source: /wp-content/plugins/wp-multi-store-locator-pro/inc/class-stores-frontend.php line 109:
<script type=’text/javascript’ src=’<?php echo STORE_LOCATOR_PLUGIN_URL . ’/assets/js/bootstrap-modal.js’; ?>’></script> <script type=”text/javascript” src=”//rawgit.com/googlemaps/v3-utility-library/master/infobox/src/infobox.js”></script>
Please fix it in the next version.
Thanks !
Hi HopeMediaES,
Please contact us at support@wpexperts.io or open support ticket https://support.wpexperts.io/ so we can help you further.
Thank you
Hi there,
How to set default radius to 10,000km? it is 25 km at the moment and unable to change.
Thanks.
Hi there,
Please follow this screenshot and set [10000] instead of [25]
Let us know if you still have any questions.
Hello,
Google contacted us and said:
We are happy to see developers using the Google Maps Platform Service. However, we have detected that your application, {https://urlremoved}, does not fully comply with the Google Maps Platform Terms of Service.
In particular, your application violates Section 3.2.2(b) of the terms, which requires developers to “display all attribution that (i) Google provides through the Services (including branding, logos, and copyright and trademark notices); or (ii) is specified in the Maps Service Specific Terms.” In addition, developers are not allowed to “modify, obscure, or delete such attribution.” Please update your application so that the [ Google logo ] on the map displayed in your application is clearly visible as required by the terms of service.
Hi there,
Thanks for letting us know, can you forward this email at support@wpexperts.io so we can look into this. also, make sure that you are using an updated version of this plugin.
Thank you
Its the Google logo that is missing from the map. I will forward email.
Hi
We got your email but it is working fine check our demo: https://wpmultistorelocator.com/demo/custom-map-style/
All fixed. We upgraded plugin, but did not create a new map. The new map does contain all required Google logos etc.
Thanks for the feedback
Hello
Can I make the map automatically default to the users location without them having to press “Get my location”?
I tried removing the landing address but the map doesn’t load if I do that.
Thank you
Hi there,
You need to check on page load get location in Map settings.
Thanks
Hey
Thanks for getting back to me.
I did check that box. When loading the map, I can see it initially finds the location, for about a second, then reverts back to the landing address.
Any idea why it might be doing that?
Thank you
Hi
Once you checked on this option, web brower will ask user to allow access location, if you have any problem then share the issue at support@wpexperts.io
Thanks
Hello
i wold like to know if the plugin creates a custom database tabel for stores with all custom fields and data. Because i need to do an automatic import every few days and it wold be easyear with a custom tabel for the data.
Is there a section in the documentation where i can find more information about data structure in database?
Thank you
HI,
We are using custom post type according to the WordPress data structure for creating stores. However, you can import the stores through the CSV on daily basis.
Plugin documentation: https://wpmultistorelocator.com/documentation-pro-version/#import-export-of-stores-sales-managers-2
WordPress Doc URL: https://wordpress.org/support/article/post-types/#custom-post-types
Hello!
Every time I try to upload a new pin/location I am getting the following error:
Warning: implode(): Invalid arguments passed in /home/customer/www/the-italiankitchen.co.uk/public_html/wp-content/plugins/wp-multi-store-locator-pro/inc/class-manage-stores.php on line 518
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/the-italiankitchen.co.uk/public_html/wp-content/plugins/wp-multi-store-locator-pro/inc/class-manage-stores.php:518) in /home/customer/www/the-italiankitchen.co.uk/public_html/wp-includes/pluggable.php on line 1329
I have reinstalled wordpress but nothing seems to be resolving the issue. Ae you able to help on https://www.the-italiankitchen.co.uk.
Thanks, Jess
Hi,
Thank you for contacting us, We are unable to replicate the mentioned issue on our staging environment can you please create a support ticket on our official website so we can look into it for you,
Thanks!
I can’t see an area on your site to issue a support ticket (https://wpexperts.io/) can you send me the URL to do this.
Thanks, Jess
Hi,
Please use this link to open a support ticket https://support.wpexperts.io/
I get a console error: GET https://gaardlabs.wpengine.com/wp-content/plugins/wp-multi-store-locator-pro//assets/js/bootstrap-modal.js net::ERR_ABORTED 404 /maps-test-page/:451 GET https://rawgit.com/googlemaps/v3-utility-library/master/infobox/src/infobox.js net::ERR_ABORTED 404
Hi There,
It looks like one of your plugin is causing the conflict which is not allowing jQuery to run properly you need to deactivate your plugins one by one to check with which one it is conflicting.
Thanks!
It doesn’t work also with default theme and all plugins deactivated
Hi,
Please create a support ticket on our official website so we can look into it for you as we are unable to replicate it on our staging environment.