541 comments found.
Hi, is there any way to change the text in the email the subscribers get when their account gets approved? It does not seem to show up in Woocommerce emails
Hi MentionMedia, how are you? I hope so!
As with the default WooCommerce emails, it is possible to customize WooCommerce B2B emails by overriding the templates, as described in the documentation, in the “Templates customization” section.
For information and support you can refer to the appropriate channel:
https://support.woocommerce-b2b.com/our team will be happy to help you solve your doubts. Best regards
Hello, is there any way to offer discount for customer group for product category?
Hi ravolar, how are you? I hope so!
WooCommerce B2B offers the possibility to set global percentage discounts or dedicated prices for each product according to the group, but not by category.
However, this is easily circumvented by using the WooCommerce import / export tools (with which WooCommerce B2B is fully compatible) and applying the dedicated prices massively, perhaps filtered by category 
I hope this information will help solve your doubts, best regards
when trying to change the user group of a user I realized that the option does not appear anymore
Hib KokePrisma, how are you? I hope so!
Unfortunately without any reference to your site it is difficult to help you, however, consider that by default groups can only be assigned to users with a customer role, maybe you are trying to use groups on users with non-standard roles?
In this case it is however possible to customize the default behavior using the appropriate hooks described in the documentation. For more information, you can use the appropriate support channel:
https://support.woocommerce-b2b.com/and our team will be happy to help you solve your doubts.
Best regards
A few questions: Does your plugin work together with WooCoomerce Subscriptions? Is it possible to hide/show products for specific customer groups?
Hi webbabe, how are you? I hope so!
Unfortunately we have no direct experience with this plugin, I’m sorry, but fortunately we don’t even have reports of malfunctions or problems from our more than 2500 users 
Regarding visibility, it can be set by product category according to the group, not by single product.
Hope these informations can help you to resolve your doubts, best regards
Thanks for clearing that!
You’re welcome webbabe
Best regards and stay safe!
Hi
Cant access the demo site. Tride clicking the direct access link after getting the cookie-problem
Hi jensende, how are you? I hope so!
What kind of problem are you having? At the moment there are no malfunctions in the demo, it is correctly accessible also by other users, maybe your visit happened while it was carrying out the database reset? Consider that every hour the demo resets its data to allow access to a “clean” context. Hope these informations can help you to resolve your doubts Best regards
Pre sale questions: if not satisfied in some days is there any refund?
Hi envato_market_user1, how are you? I hope so!
The refund policies follow those of Envato Market, this is not the case, I’m sorry, but you can try the plugin in operation and without limits on the live demo:
https://demo.woocommerce-b2b.com/sales-agents/wp-admin/Basically, we’ve already done most of the work to save users time, i.e. put up a working environment
Here you can access the backend, frontend, modify the options and configure as you prefer to simulate all the scenarios envisaged by your project and your idea, to check if WooCommerce B2B Sales Agents meets your personal needs
I hope this information will help resolve your doubts Best regards
hi there, i would like to know if i can add extra custom registration fields and add them to billing fiedls because some clients need an invoice instead of a simple receipt. For example we need the VAT field ( already in the plugin) – business name and another one field. Is it possible ?
Hi chivaslife, how are you? I hope so!
This is possible with WooCommerce hooks independent of WooCommerce B2B.
Please consider that your support has expired for more than 10 months.
Hope these informations can help you to resolve your doubts, best regards
Hi! I have a couple pre-sale questions I’d like to ask you in order to understand if your plugin fills all the needs of my company. Do you have an e-mail I can contact you at to send them so I don’t spam your comments section?
Hi BelloniG3, how are you? I hope so!
Of course, you can send your requests through the appropriate form on the author profile page:
https://codecanyon.net/user/code4lifeitaliaHope these informations can help you to resolve your doubts, best regards
Hi, I need to write an if statement that checks the current user group. I want to conditionally add some content to a single product page. Are there any “conditional tags” for checking user group? Thanks!
Hi trueweb_sk, there is already a shortcode for this, check the documentation
Consider that as mentioned above, your support expired 3 years ago and that support is provided through the appropriate platform:
Best regards
Hi, I already have this product but on Version 3.0.2. Nahhh,, I just get bug, for some reason, % discount apply 2 times.
Hi admingodrinks, how are you? I hope so! Please refer to:
https://support.woocommerce-b2b.com/in order to ask for support, our team will be happy to verify your configuration and help you solve your doubts. Best regards
Does this plugin provide maximum quantity based on user role ? I don’t see this option in backend demo. Products, User Groups or woo commerce settings page don’t have the option to set maximum quantity.
Hi westernbees, how are you? I hope so! No, maximum quantity can be set globally and optionally can be excluded for guest (B2C) users with an hook. Hope these informations can help you to resolve your doubts Best regards
Hi, is there any option to view unit prices? And even better for each user group?
Hi trueweb_sk, this request is not related to WooCommerce B2B, but to the default functioning of WooCommerce, I suggest you take a look at the WooCommerce hooks to understand how to develop this personal need. In plugin description page, you can get all features included
Also consider that your support has expired for 3 years.
Hope these informations can help you to resolve your doubts, best regards
Hey code4lifeitalia,
we installed your Plugin in our Woocommerce shop. We would like to use the plugin to give different prices to a certain group of customers. The whole thing works for normal products, but we have variable products here. Here is a link with the error message. I hope you can help us.
Here is the link: https://beautysbychristin.de/produkt/hair-club-t8p8-18-kopie-2/Regards
Hi UniqueStockFootage, how are you? I hope so! This can happen when a third party theme or plugin calls some WooCommerce functions in the wrong context. Please, open a support ticket in the dedicated section:
https://support.woocommerce-b2b.com/providing the necessary data and our team will be happy to help you solve your doubts, best regards
Hi I have some questions please. 1. Is your plugin compatible with Elementor? 2. Is your plugin compatible with Shop Engine Pro – specifically if a custom Account Dashboard is created will the B2B dashboard display correctly? Thanks
Hi zulu11, how are you? I hope so!
Yes, WooCommerce B2B is compatible with Elementor, but we have no experience and don’t know the Shop Engine Pro plugin, but consider that WooCommerce B2B doesn’t have any dashboard.
I hope this information will help resolve your doubts, best regards
Hi
Is this plugin has hierarchy in user roles? I want to define manager role, dealer and sub-dealer role.
Hi 2035Themes, how are you? I hope so! No, WooCommerce B2B hasn’t this kind of feature in its list, sorry
Hello i heave hybrid (B2B and normal clients) how i can show this “Show recommended retail price (RRP)” only to B2B group and normal clients to no see this “Show recommended retail price (RRP)” i tryed to make account whit no gorup but also not work if open this option “Show recommended retail price (RRP)” it show all the time to everyone …
Hi vladisls, how are you? I hope so!
WooCommerce B2B only shows the RRP price to customers belonging to B2B groups, not B2Cs or guests. There is probably a bad configuration, by opening a ticket to the portal dedicated to support for our users:
https://support.woocommerce-b2b.com/providing the requested information, our team will be happy to check and help you solve your doubts. Best regards
how can i separate or define what group is “B2B group” and “None B2C group”
Hi vladisls, default GUEST group identifies and collects users who are not logged in and without a group, considered B2C. All other groups are considered B2B.
I hope this information will help resolve your doubts. Best regards
Hello! Is there any way to set different minimum quantities for different user groups? I need B2B customers to be able to only purchase packs of 10 products, which should be different that individuals who can buy any quantity they want. In lesser words, I would need minimum quantity differentiation for user groups. Thank you!
Hi ryggytt, how are you? I hope so!
No, minimum / maximum quantity and packages are global options, that cannot be differentiated by group. But if you want, you can use and customize the “wcb2b_qty_options_b2b_only” hook described in the documentation:
https://woocommerce-b2b.com/documentation/#s6to apply these options only to customers belonging to B2B groups, excluding B2C users.
Please consider using the appropriate support channel dedicated to our users:
https://support.woocommerce-b2b.com/our team will be happy to help you solve your doubts. Best regards
Are the WooCoommerce messages (resgistration email, new ordfer email etc) translatable?
Hi BelloniG3, how are you? I hope so!
WooCommerce default emails are translatable independently from WooCommerce B2B. WooCommerce B2B has some own emails, that are fully translatable as they comply 100% with the internationalization standards required by WordPress.
Hope these informations can help you to resolve your doubts, best regards
Thank you for your fast reply sounds perfect for what I need!
You’re welcome! Best regards
Hello, i need a b2b plugin for my online store with woocommerce 6.11
does your plugin work with this woocommerce version??
Hi adrianmmn5, how are you? I hope so! Yes, WooCommerce B2B is compatible with WC 6.1.1
Hope these informations can help you to resolve your doubts, best regards
Hi Team, i think the plugin is awesome and suits my business perfectly. Need someone to look at it ugently though as i have a database issue. WooCommerce 2B2 plugin uses an Scheduled Action called “wcb2b_run_update_callback” in order to update the database. This action is being created about 100 times per minute. This causes a high server load. There are no Firewall logs that show that the Firewall are blocking this plugin. Clicking the “Update B2B database” does nothing. Please look at it urgently as i have dealers waitng to order for their customers. Ticket has also been submited with all the needed details to resolve immediately
Hi Hikeit, as per your indication in the ticket, the problem was solved by you by reinstalling the plugin. Best regards
