1605 comments found.
This map does NOT work on mobile and there is NO support response for this – I paid for this plugin so I expect either a full refund or a response
Please get in touch using the support form or the profile page contact form.
I have not had a response for 6 days, the map crashes the site on mobile (iphone/ safari and chrome) – I really need this plugin to work it is a paid plugin and I am not getting any support – please check your support logs for https://staging.studioveld.com.au/westvillage/
There doesn’t seem to be any support for this product – how can you sell something that is not working? The mobile map simply does NOT work, please respond and check the email support requests within 24 hours
18 days waiting and no reply…
Sorry for the inconvenience!
We have recently returned from our 2 week annual leave (12.24 – 01.10) as stated on our public profile page.
Please get in touch using any of the forms, we will do our best to help.
Hey there, I’d submitted a support request 4 days ago but haven’t heard back. Adding Locations stopped working. Possibly a javascript thing but I’m not seeing any errors on inspect so I don’t know. completing the “Add Location” form and pressing “Add” does nothing and the clears the form. No location marker added to the map
hello? Does anyone work your support desk? It’s been 5 days since I submitted my issue… :/
so we’re coming up on 12 days since I submitted my ticket. I did get a response last friday asking for login details (which I provided) but haven’t heard back since… what’s up here guys? 12 days is way too long to be waiting on this
Not sure why my comment displays “Supported”... I’ve not had a response to my last message in over a week and my issue’s gone unresolved for almost a month… I’ve tried this plugin on multiple installations (one a totally fresh install with no plugins and base theme) and I’m not able to add any locations… I believe this plugin is broken and the devs have abandoned
Hello,
Thanks for purchasing the plugin and sorry for the late reply! We have recently returned from our 2 week annual leave (12.24 – 01.10) as stated on our public profile page.
If you still need help please do not hesitate to get in touch using our support form.
Hi,
Can you please help me out? It has an issue with the map when zoomed. Noticed the screenshot when zoomed in, some of the lot numbers/texts become too small. Refer here: https://www.screencast.com/t/nbzkAhYeuKFm
Saving the map settings: https://www.screencast.com/t/YQIwIIk9xtvq Map size:4084×3068
Any thoughts?
Thanks for using Mapplic.
One quick solution would be converting the text to outlines in Illustrator.
If you have any further questions, please use our support form: https://mapplic.com/help#support
Yeah, why I never think of that. Thank you
You’re welcome.
Is there a way to add additional URL paramters doing different stuff? For example, the ?location=.... open’s the current marker. Can I also add parameters that let me activate / deactivate toggle filters etc? Is there a documentation on that?
Thank you for using Mapplic.
Unfortunately that’s not possible in the current version. It’s a feature we’re planning to build in the future though.
Can we have a route planner with multiple stops? Also is it possible to have particular items sold in the stores listed and searchable? with pricing etc.
Thank you for your interest.
Unfortunately none of these are possible out of the box.
Hello there, Is there a way to close a tooltip without clicking on the cross but only by clicking outside the tooltip ? Thanks a lot !
Unfortunately that’s not possible out of the box, plugin customization would be required.
Too bad, but thanks for the quick reply!
hi,
we have a tool tip on mouse hover where it contains some test and link and on clcik we are showing image in popup…everything is fine but the problem is we are not able to clcik the link in tool tip..pls tell me how could we achive this..our main requiremnt is on click need to show image but there shouldbe an option to show a link when user clicks it should redirect to gallary page.
Thanks
Hello,
The hover tooltip wasn’t designed to be clickable. If you have content that should be clicked, please use the standard tooltip.
Hi, We are using the sidebar as navigation of the map my question is, Is there a way to make it zoom out to show the entire plan?
Zoom out when? When a location is clicked?
Yes, correct! if the location is clicked using the sidebar! For example, On the sidebar when Future Lots is clicked it will zoom in and will show Future Lots in zoom mode then if we click the Development area it will show the whole map. So, instead of zooming in it will zoom out and shows the whole part of the development area on the map. Make sense? Here is a screenshot: https://www.screencast.com/t/XcMQbe1N
You should be able to create a location with hidden marker and the Zoom set to a small value, that should do exactly what you’re looking for.
Do_shortcode mistake You have a miss if in file mapplic.php line 152. I f shortcode exist it do not work. You should remove if($shortcode)
What do you mean? You need to set shortcode=”true” attribute in order to activate shortcode support. More details: https://mapplic.com/docs/#shortcode
oh sry I didn’t catch this info in the documentation. Thank you.
No problem, I’m glad I could help.
Hi, can you give me a explanation how i can duplicate a map (for translation)? Regards
Hello,
Thanks for using Mapplic. Maps are custom post types, so you can use any “Duplicate Post” plugin for cloning your map.
Alternatively, you can simply copy your “Raw” map code, create a new, blank map and paste in the code.
Let me know if you have any further questions.
Hi,
i purchased ur plugin everything looks fine..our client major requirement is on mouse hover color change and showing information.. i check ur examples
https://icadmall.com/2021/10/11/test/when we mouse over on “macys” color changning and text showing this is exactly what we want.. our floor plan images are in jpeg format. i did same exactly but its not working.. you can check this in below link
https://icadmall.com/icadmall/for this effect do we need floor plans in svg format where each location linked with an id?
pls reply ASAP as we are strucked with this issue.
Thank you.
Thanks for using Mapplic. We have replied to your private message.
Hi. I tried to use the trial on a fullsite editor theme page like the TT1 theme, and the map won’t display. Doesn’t the plugin support the fullsite editor?
Maps are embedded using simple WordPress shortcodes, so it’s not dependent of the editor you are using. It works perfectly fine with any editor.
HI Seekler
what is the september 2 update? not is listed in changelog
this is the reason for not renovate support, the answers comes days before…..or not…
Hello,
Thanks for using Mapplic. It’s a small bugfix. Please note that the official support channel is through our website, please use our support form in the future.
Hi, my client has this plugin purchased but due to lost credentials he can’t get purchase code. We have a problem on the site where we use mapplic plugin, we cant find plugin dashboard with settings, only “custom maps” part where we have our maps and everything is fine there. Can you point us where we can find mapplic dashboard in wordpress? Thanks in advance
If the dashboard page is called “Custom Maps”, you’re using a very old version of Mapplic. Consider upgrading to the latest version.
Hi,
I’m building out a custom map that uses tooltip mode to display the individual map point data, and I’m trying to hook inline photos in my descriptions into a lightbox so that users can view larger versions of the photos while viewing that particular tooltip (i.e.: click tooltip to open, click photo to open larger photo in lightbox). Client doesn’t what full lightbox mode because it would cover the active map marker, so it has to run as tooltip with inline photo so the active map marker remains visible.
I’m trying to dynamically add an attr value onto the anchor when .on(‘locationopened’) fires, based on a similar example in the Docs, but I think my syntax is off: how can I add this attr to the anchor link inside the description?
E.G: map.on(‘locationopened’, function(e, location) { this.desc = $(’.mapplic-tooltip-description’).children(‘a’).fancybox().attr(‘data-fancybox’, ‘gallery_post’).hide().appendTo(this.el); });
Hi,
Why are you calling .fancybox() on the selector? Is ’$(’.mapplic-tooltip-description’).children(‘a’)’ defined?
How do I label each country on the map? For example having the text “Canada” over Canada
To add static labels, you should modify the canada.svg file with Adobe Illustrator or similar.
MAny THnaks
Hello,
Thank you for your interest. Location descriptions are HTML enabled so you can add rich data and display it in a popup/tooltip or even in an external div.
Let me know if you have any further questions.
Hi, I’ve submitted a pre-purchase question on your website a few weeks ago, so far no reposnse, so I’m trying here.
1) Is it possible to show within a map marker popup custom HTML output from Gutenberg, TinyMCE, custom fields etc. from a custom post type post without heavy customizations?
2) Is it possible to easily open the map inside an Elementor popup or custom JS Lightbox?
Thanks!
Hello,
Thank you for your interest.
1) Yes, the description field is HTML enabled out of the box and shortcodes are also supported, no customization required.
2) The latest (7.x) version of Mapplic should render fine in popups.
Let me know if there’s anything else.
Hi,
thanks but I meant an output from TinyMCE or Gutenberg (either directly or pulling it from post content of another post). I cannot tell the client to add/edit/format content via HTML.
Is that possible?
Cheers!
You can link your Mapplic locations with a WordPress post/CPT. The plugin will grab the post title, content, url, image automatically.
Let me know if you have any further questions.
Hi team,
We have a pre-purchase question. Could you please confirm if we can add images or HTML in the little pop-up that appears when clicked on any specific pointer of the map?
We have a certain look and design in mind, that we want to achieve and for that having elements like images, text, heading, sub-headings etc is quite important.
Thanks
Hello,
Thank you for your interest. The location description field is HTML enabled so you can add rich content in the tooltips (or lightbox).
Let me know if there’s anything else.
Hi, Thanks for your reply.
So, it means that we can embed any image that we like and also structurise the content, right?
Yes, you can also use CSS classes and style them.
