213 comments found.
Where can I see available addons?
Hi there!
Thank you for reaching out !
Regarding your question: Here are the add-ons that are currently available on TotalContest :
- Default Sorting : Controls default sorting options. - Featured Submissions : Adds an email field to the voting form. - Google Analytics:An extension that sends different events as Google Analytics events. - Submission Confirmation Email:Notify the contestant once his submission has been received.. - Rest API: adds a RESTful API integration method to your contests.
Our team is working on our documentation in order to add the missing pieces to it such as add-ons. We’re very sorry for the inconvenience.
Here is our demo page if you’d like to know more about our features : https://totalsuite.net/product/totalcontest/demo/
Please note that add-ons are only included on TotalSuite store’s subscriptions available here : https://totalsuite.net/pricing/ . The envato license contains the pro features only.
If you could reach out to our support at https://totalsuite.net and share your use case with us, we’d love to assist you.
I hope this clarifies your concern. Please let us know if you need anything else! Best,
Hello,
I have a pre-sale question about your plugins. I am looking :
- A contest where only employees of the company can participate - The photos of the participants would be added by an administrator - Voting is open to all, but they must provide information to vote “name, email”
Is this possible with your plugins?
- It would be ideal for a Movember project, like One donation = One vote
Thank you!
Hello there,
Thank you for reaching out to our support and providing us with these details.
Regarding your question, if you need to set a voting contest where the admin is the one introducing the pictures, we’d recommand the use of our other plugin “TotalPoll”.
You can mutliple images as choices and set an entry form with different fields that will be stored on the entries menu.
You can set a role limitation per role to only allow your employees to vote (optional if you already have an authentification feature running on your website)
If you’d like to know more about TotalPoll, please visit the following link : https://totalsuite.net/product/totalpoll/demo/
You can also refer to us on our live chat suupport if you have any other questions or want to provide more details about your current need at : https://totalsuite.net/
Best,
Hello,
I am interested in your plugin, however I don’t understand the difference between buying via envato or from your website?
Is there anything less via envato? if so which module please?
Hello there,
Thank you for your interest in TotalContest !
Regarding your question, I’ll try to explain the difference to you and please let me know if you need any further details :
- Envato version costs 79$ : it’s a lifetime version with limited support (you’ll have to renew it once it expires) that only contains the PRO features of TotalContest - TotalSuite’s subscription costs 59$ : it is valid 12 months (support + updates) subscription that comes with the PRO features of TotalPoll + extensions (add-ons such as : Google Analytics integration, Submission Confirmation Email, ..)
I hope this clarifies your concern. If you have any other questions, we’ll be more than glad to answer them here or via our live chat support at https://totalsuite.net/
Best,
Thank you for these explanations, in the version of envato the updates are integrated? or it is necessary to buy the annual version to benefit from the future updates of the plugin?
Hello there, Thank you for getting back to us !
Regarding your question, if you decide to purchase from envato, the updates will be included !
I hope this clarifies your concern. Best,
Hey, I would have asked a chat agent on the main totalsuite site but for some reason the site is saying “error establishing a database connection’. For the Total Contest Plugin, Whenever a user tries to create a new submission, after pressing the submit button it gets stuck on a page that says “Submitting”. Hoping for a fix. I also emailed but wanted to try here just in case. Let me know how to fix this
Hello there,
Thank you for reaching out and bringing this issue to our attention.
I believe that our agents took care of your ticket on our live support.
But just to let you know, the issue has been reported and fixed by our team, you can now access your account.
The submissions issue has already been fixed as well !
We’re very sorry for any inconvenience caused.
If you need anything else, we’re just a message away
Thanks again. Best,
HI! I just checked again and the issue is still persisting. I created a new submission on both my phone and my laptop and although i get a confirmation email confirming that my submission is received, the page is still stuck on “Submitting”
Hello there,
Thank you for reporting your issue.
Can you please reach out to us on our live support and leave us a message there so we can proceed with fixing your issue ?
Thank you and we’re very sorry for the inconvenience.
Just reached out to the live chat bot on the totalsuite site
Hey I reached out but no one has replied yet
hi, i want to buy this plugin but i have a question, is it possible to disable upload feature? can i upload a content from admin or backend ?
Hello there,
Thank you for reaching out to our support and for your interest in our product !
Regarding your question, TotalContest’s submission form comes with a limitation feature that will help you with your request.
You can for example set a limitation by role and select “admin” to only let admins submit an entry and disable the submissions for other users.
I hope this clarifies your concern.
If you have any additional questions, you can reach out to our online chat support at https://totalsuite.net and we will be more than glad to help you !
Best,
Hello, Our submissions never complete. The scrolling circle just keeps turning and never completes. Any ideas? Thank you,
Hello there,
Thank you for reaching out to us and bringing this to our attention.
This issue has already been fixed by our team and we will release a minor update to fix it as soon as we can.
Can you please reach out to our online support at https://totalsuite.net so we can provide you with a fix to resolve your issue right away instead of waiting for the update ?
Thank you for your time and we’re very sorry for the inconvenience.
Best,
Can you require email address to vote?
Hello there,
Thank you for reaching out !
Regarding your question, yes it is possible to add an email field to your voting form with our “email field” add-on.
Please note that if you decide to purchase or purchased from envato, your version will include our pro features without any add-ons or templates.
Add-ons and templates are available exclusively on https://totalsuite.net/pricing/ as a part of our store’s subscriptions.
If you’re interested in getting this feature, please reach out to us so we can assist you with that !
I hope this clarifies your question.
Best,
I accidentally purchased TotalPoll instead of TotalContest. Please can you help swap?
Hello there,
Thank you for reaching out to us !
I believe that you’ve used our online chat to get some support with your case and it has been resolved !
Please let us know if you need anything else. Best,
Hi, can you tell me the lastest version of totalcontest on codecanyon? Is it 2.5 or 2.4? Thanks.
Hello there,
Thank you for reaching out to us !
Regarding your question, the latest version of TotalContest that’s available on CodeCanyon is 2.5.0
If you’re facing any issues with your update or have more questions to ask, please reach out to us again so we can assist you. Best,
Hello there,
We didn’t hear back from you since the other day !
Were you able to resolve your issue ?
Hello there, Submitted images are neither previewing on WordPress backend, nor are the images showing on the submission tabs at the front-end. Under the settings, contest, submissions, I selected image as submission preview.
Also, for the Gallery view, I selected the source: “image thumbnail” and for submission view Source: “image”, still neither of them are showing
Hello there !
Thank you for reaching out to our support.
I believe that your issue has been solved via our live chat support.
If you have any further questions, please let us know or reach out to our online support at : https://totalsuite.net
Best,
Is it possible to let users bulk upload images? (like 10 images in 1 time without browse 10 times)
Hello there !
Thanks for reaching out ! that’s a great question.
Right now, we don’t offer that as a feature. Our image field supports one upload at a time.
I’ll track this with our team internally to see if we can add this feature to our product roadamp, so please let me know if you have any additional context that you’d like to add!
Thank you again for your feedback. If you have any further questions, please let us know or reach out to our online support at : https://totalsuite.net
Best,
Hello I am sure this feature may not be offered but it is a pre-purchase question. Can you charge for votes? I see where you can limit the amount of votes, would it be possible to let someone vote 3 times a day then pay for extra votes? Thanks.
Hello there,
Thank you for reaching out to us !
Regarding your question:
Our plugin can limit the number of votes per day but does not handle any payments at the moment.
As an alternative solution, you can use a third party plugin such as woocommerce (or another one) to handle the payments of your users and then integrate your contest on a page that only clients who made a purchase can access with your contest’s shortcodes.
I hope this clarifies your concern !
Please let us know if you need anything else. Best,
Hello! I have two questions:
1. Can we limit the number of votes per user? I mean, a user can only vote for three images. 2. Can we set some kind of light box to click on the picture and see it bigger?
Thanks!
Hello there,
Thank you for reaching out to us !
Regarding your questions :
1.Yes it is possible to limit the number of votes by user by adding a frequency limitation rule to your contest’s settings. You can limit your users to vote 3 times by session, IP or role. 2. The image will appear on its real size on your submissions page, if this doesn’t suit your need, can you please contact us at : https://totalsuite.net/ and provide us with more details about your feature request so we can take a closer look at it ?
Thank you for your time.
i have pre sale questions can i use the plugin for Horse Racing Competitions so i can register Horses , knights and coaches
Hello there,
Thank you for reaching out to our support.
Regarding your question, yes our plugin can be used for any kind of competitions.
If you could please reach out to our live chat at : https://totalsuite.net/ and provide us with more details about your use case just to make sure that our plugin suits your need, we would be more than glad to assist you.
Best regards,
Is it possible to pay per vote?
Hello there !
Thank you for your question.
Our plugin does not support any payments at the moment. As an alternative solution, you may want to use a third party plugin to set your payment feature and then integrate your contest on a private page where access has a fee.
I hope this clarifies your concern. Kind regards.
What about woo commerce???
Welcome back !
You can use Woocommerce to manage your payments and registrations and then integrate your contest on a page where people have to pay before getting access.
I hope this clarifies your concern.
As a reminder, you can contact us on our live support at : www.totalsuite.net if you have any additional questions about our products.
Regards,
There are tons of features available for Total Poll like MyCred Integration, Social voting, voting confirmation by email, weighted votes, etc… would they ever be available for Total Contest?
Hello there !
Thank you for your question.
TotalPoll and TotalContest are two different products, each one of them has its own roadmap. We usually count on the feedback of our clients to improve both products, so please, if you have any feature requests or questions contact us on our live support at : https://totalsuite.net/ as a reminder, the feature you mentioned are exlusively available on Totalsuite.net only. Add-ons won’t be included on your codeCanyon purchase. Please consider visiting our pricing page to know more about our plans with add-ons included : https://totalsuite.net/pricing/ I hope this clarifies your concern. Kind regards,
Hi, It is possible to create a contest between A VS B (apple vs android) and people to have the power to vote one of them. They will be represented by a short text and image/video? Thank you,
Hello,
Thanks for your question about TotalContest, I am delighted to answer it. TotalContest meets your need perfectly. - In your contest creation page, choose the fields you need (as you mentioned is your case you will need to add a text, textarea and an image field) - Publish your contest on a private page by using one of our integration methods and add your own submissions. ( as you mentioned in your case, you will have to add two submissions, Apple and Android) - Once you’re done with it, publish each one of your submissions on your website using one of our integration methods and let people vote for them. You can set votings limitations if you want to.
Please feel free to visit our TotalContest’s documentation page to get more details about contests creation at: https://totalsuite.net/documentation/totalcontest/basics-totalcontest/
Let me know if you have further questions or would like more information.
Kind regards,
Is TotalContest Pro compatible with Gamipress? I’m thinking if someone votes on a contest they get points/badge etc.
Hello,
Thanks for your question about TotalContest, I am delighted to answer it.
TotalContest is not integrated on GamiPress, but highly likely compatible (depending on the need)
Let me know if you have further questions or would like more information. Kind regards,
Hi
how do i get my refund because i am not happy with the plugin ..
Hello,
We’re sorry to hear that TotalContest does not fulfill your need, please consider sending your feedback to support@totalsuite.net, we’ll do our best to shape up our products to suit different use cases.
To get a refund please follow this KB article: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards,
Hi! I am unable to play or preview the uploaded videos in the submission screen, totalcontest contest=”3363” screen=”contest.participate” these shortcodes are not working. I tried contacting you in your support website but the chat messages are not working..
Hello!
We believe our support staff replied to your inquiry, please check your inbox.
Regards,
No they haven’t replied to the above questions
Hello,
According to our support system records, the last reply was on Oct 30 to an email that ends with @gmail.com. Please check your inbox and in case you didn’t receive anything from us, then email us at support@totalsuite.net
Regards,
