93 comments found.
Can I do refund on POS sales as well?
Yes. You can.
hello how do i check this refund demo?
Please check on Live preview.
Pre purchase question …. What happens to the club points earned by the customer if refund request is accepted?
Secondly if those points are already converted to wallet balance by customer.?
Replied to another comment.
But that comment was for the situation without the use of refund addon. This add-on won’t make any difference to it ?
Yes. I already said that if the points are converted to wallet then it can’t be take return.
Hello. I want to purchase this addon and I have two questions:
1. It is indicated that the addon is Compatibility support for active ecommerce cms 3.6…. Is it compatible with version 5.x?
2. Is refund same as RETURN as commonly used in the context of e-commerce?
Thanks for your interest. Yes. Its compatible with the latest version. 2. Its not totally same as return. for better understanding please browse the demo.
from where can a customer request refund? logged in as customer on the demo but no option for refund on the purchase history page
I have marked an order as paid and delivered still I dont see any refund option. On the order detail I see a column for refund but it shows N/A
May be your tested product is not refundable. Customers can appy for refund for a refundable product after complete delivery with in a specific timeline.
Dear team I know you guys are busy. But I really need your help. Ticket #48765 Already create 2 days ago.
After returning a seller’s product, the seller’s income is not changing it’s showing the same. Please check sir. same case in order cancel process.
Extremely sorry. Your ticket missed to reply today. You will get reply tomorrow on regular office time. Thanks for your patience.
Thank you for update sir
welcome.
Please Sir, help me to resolve my ticket. 3 days gone.
Already replied to your ticket.
is refund option works on flutter app?
Yes. Active eCommerce Refund add-on is implemented to flutter app.
Hi Support, Where can we change “active ecommerce refund protection 30 day cash back” refund-sticker.jpg when we click on any product.
This site can’t be reachedCheck if there is a typo in activieitzone.com. DNS_PROBE_FINISHED_NXDOMAIN
it’s activeitzone.com
This plugin does not work with the latest CMS at all. Please fix these bags.
Pre-purchase question:
1 please when a buyer request for refund if nits approved can the seller get back his money in his bank or in his wallet?
2 can customers withdraw money from their wallet to bank?? because customers may have some remaining funds and wish to withdraw them
1. The refund amount will be dedcuted from seller balance.
2. No, refund amount can not be withdrawn.
can u add a way so customer can withdraw their money? because it will reduce the trust they have it looks like u are forcing them to buy another product
Customer get money back in his wallet. all payment gateways does not support withdraw. If you need that, you can customize (if your active payment gateway has withdraw option)
Hi Support, Can you please assist with ticket ID 46915. Its just regarding error code: 500 when clicking on “Refund configuration” link. Many Thanks.
We checked your ticket,Unfortunately it was on our official weekly off-day. You will get assistance on tomorrow on the regular office time. Don’t be worried, Our support staff will cordially help you for successful projection.
How can i change the word Refund , and rename it Cash Back? Please help
From Language translation you can change any language for the entire system.
Pre-purchase question:
Hello, when the customer requests a return, he will receive the value of the returned product in his wallet, but what about the seller? Will the value of the product be removed from the seller’s earnings?
Yes. The value will be deduct from seller’s earnings.
Hello, when the customer requests a return, he will receive the value of the returned product in his wallet, but what about the seller? Will the value of the product be removed from the seller’s earnings?
Do you purchase this item?
SUGGESTION ON REFUND ADDON,
1. When buyer requested for refund this time amount of buyer will hold from seller account in order that seller do not able to windthrow money and admin response. and give the superior power of admin for refund that is, if admin approve refund request the buyer can paid in account if seller decline.
2. This platform should be like a chatting platform where seller and buyer can communicate.
3. long time that you are not update this addon. please add this two feature in next update please!
Thank you so much for your valuable suggestions.
in flutter app i see the error this : E/flutter (10128): [ERROR:flutter/lib/ui/ui_dart_state.cc(177)] Unhandled Exception: type ‘_InternalLinkedHashMap<String, dynamic>’ is not a subtype of type ‘Strin g’
what i must to do brother ..
Please send us support ticket via http://support.activeitzone.com/ . Our support team will help you. Thanks.
Is refunding the total amount of the order. When the seller’s product is purchased is added to saller account (order value – admin commission), but when it is going to be refunded, the total amount is debited and this makes the seller with a negative balance. Could you provide a fix for this?
It’s not any problem that we fixed.Actually the refund process is work from seller side and maximum customer’s of ours like the way as it is now live.Now if customer’s refand is settled with the commission tate then how the admin calculation will be calculated.
please add physical product return system
But you can do that with refund addon.
Is it possible to refund only in customer wallet with refund addon !! Is it possible to do this with bKash or SSL Commerce or with the person through whom he made the payment?
You need to customize the addon according to your requirements.
