93 comments found.
How will a buyer submit a return request, I am not able to find this option. Please assist.
got it
Okay.
iam install but not work
hello admin if any customer try to return some gods how to possible because this add-on work with refund policy but we need return system also !
By system how you will return your product. It will maintained manually and you can take note on the refund form.
Can you create the return policy addon in future
Return policy means how?It totally dependent on end business diagram.So if you will need it you will need to custom the script from source code level.
Can you create stock images and videos without watermark downloader like this site.
https://downloaders.beatsnoop.com/I can suggest to my friends too. If you do any custom works please let me know.
Replied to another comment.
bug report : when any user purchase any product if we set 7 days return this time count from when user order but i think it should be when delivered item
Thanks for your suggestion. We will check this on future update.
where is update ?
We said we will consider your suggestion in future update. But we couldn’t mentioned any time frame.
Hi ActivelTzone I realy like your product , ฺPlease Make more add on for it ,and i think if we can export some selling report to excel file , That will be the best thank you
Thanks for your valuable suggestion.
We’ve plan for more addon and more features\ like that.
hi,
1. is this refund only, or also has exchange feature ? because usually return & exchange is one bundle feature
2. can a customer select which items to be refund from his order?
example order A contain:
a. item a
b. item b
c. item c
d. item d
and customer only want refund item b & c, is this possible??
refunded will be into customer wallet? or customer can choose between wallet and other payment method to receiving the refunded cash
Hello. 1. This is only refund feature . 2. This option is not available right now. Refund will be into only customer wallet. Thanks.
Please consider 1 & 2 because this is essentials in most ecommerce and most customers is only refund some items only from an order
Thanks for your suggestions. we have noted your points. Will try to add in future update.
please add more clear return & exchange features on this. & also add return or exchange reason selection option for user & reason adding for admin.
Thanks for your interest. Return reason section is already available. are you willing to add preset dropdown refund reason?
Yes
We have noted but not confirm about implementing in future update. If you want you can customize as well. Thanks for your interest.
Hi,
Can you add Image upload option when customer ask for refund with reason in your next update?
And, when is your new update coming? What kinds of features are coming with this update?
We noted you point. If possible we will implement this option.
Hi, You was told that you will fix the iyzico payment gateway for subscription but it is still have a bug on (V.4.3 ) İt was 4 month that you will fix it. I purchased almost all addons with this CMS to setup a good business but still waiting for 1 issue.
Please send us support ticket.
I am sening you support ticket for this update again and again since last 4 month. And Still waiting. I need to sell subscription to my clients so.Thank you.
hi, i was looking for your ecommerce and all its plugins. does this works for physical products only, or digital products too?
Digital too. to get more clear concept plese check the demo.
I did, in the physical product can set the “refundable” option, in digital no and, in the user dashboard, is not possible to open a new refund request, there’s only the tab “sent refund request”
Please send us a support ticket from http://support.activeitzone.com/
Hi, I ‘ve just noticed in some scenario, when you add a product in the cart and you start the checkout process and then abandon but keep the product in the cart and come back later, add a new product and then go back in your cart you will have two checkout buttons corresponding to each of the 2 products instead of having one single checout process. Is it a bug or done on purpose ?
Its not a bug, and it’s not happening for different time. It’s for different seller. If customer try to purchase products from different seller, he need to checkout separately.
Hi sir What update on 20 February ? Are you going to update with manual refund. ?
Here is the change log Improvements & Bug solving - Product variation image. - Flash deal listing page - Blog with category - Image optimization - Custom header menu - Bulk upload with thumbnail image - Invoice RTL Manual refund means?
Sir. We are talking about refund add-on not active commerce cms script
We did not give any update on refund. But we can’t understand “manual refund” can you explain please?
It is better to include two options Like Refund to customer Wallet (default)/ Refund as Cash. If it is refund as Cash, admin can refund to customer card / bank manually from payment gateway or net banking
Thanks for your suggestions.
Feature suggestion: Please add Wallet withdraw option (system refund as wallet but buyer can’t wathdraw)
Why can not withdraw? Maximum people want the withdrawal system.
NY discount not taken effect on price but i think its displayed in images/item descipriton ?
Yes. All addons are on 50% New year sale. It was decrese manually and will back on regular price end of the sale. Thanks.
I am using latest version. When admin approved refund, not detuct from seller sold balance. How to fix?
Plese send us support ticket here. support.activeitzone.com
It is better to include two options Like Refund to customer Wallet (default)/ Refund as Cash. If it is refund as Cash, admin can refund to customer card / bank manually from payment gateway account. Super easy 
Do you mean the manual refund process? We have allready plan to implement on our update to implement this option.
Yes. So the amount will not go to the customer wallet. Admin manually refund the amount using their payment gateway. Most of the payment gateway have refund features though. Also useful if we have an option to add fixed amount / percentage deduction when customer request cash refund. Payment gateway require a fee for this service.
In both cases, the refund amount need to be deducted from seller account.
Thanks for your suc in-detail feature help. We noted all of your comment and will try our best to implement on our future update.
Great. Thank you.
In affiliation system, affiliate partner is getting money/commission when product is delivered and price is paid. If admin accept refund request what will be change of the affiliate partner commission which is paid in past?
Currently nothing change after refund for affiliate commission. Those decision depends up-to business model. If your business model is different from this you need to customize the system logic for this.
Thank you. I have purchased CMS, affiliate add on and refund add on. But there is problem with this. Suppose affiliate commission is $50 per product and the customer bought a product by $3000. When customer buying the product from affiliated link the affiliate partner is getting $50 as commission. If the customer request for refund the wallet is added by $3000. So this commission is loss of the website owner. After that if the customer wants to buy another product by this wallet’s amount and if he get this product from another affiliation link then the affiliation partner will get another $50 as commission. If this process continue the commission amount will increase. So for a single transaction the website site owner is paying $(50+50+50….) as commission. What is the solution of this? May be I am true or not. Please Describe in details.
Your calculation is true undoubtedly. On the refund option please see there is an approval process from admin. So if the referral money will go to affiliate marketer then admin has proper option to stop that refund and also the refund policy is made by the eCommerce entrepreneur and it has a policy uploading process by text or image.
I think stop refund is not the proper solution of business. If we stop refund, the business may be winding up in competition. So we need to find another way. I have two suggestions about this. 1. The commission may be added to affiliate partner after expiring the refund period. The commission will add if the customer does not send any refund request. But If customer send any refund request and admin approved it, the commission will not add to the affiliate partner. 2. We should also set a condition how many times the customer can send refund request for a single product in a time frame like weekly or by weekly.
Thanks for your suggestion, we’ll try to implement in future updates.
Hello, I have activated both wallet and refund addon however its not showing up in product add and edit.
For technical support contact us from http://support.activeitzone.com/
When you are going to release exchange and cancel order options. If you will implement these two options, I am interested to purchase this add-on.
We don’t have such like any plan right now.
