2092 comments found.
Hallo, Real Media Library wird plötzlich nicht mehr angezeigt. Es erscheint nur die normale Wordpress Media Library… Irgendwelche Ideen?
Hello there, Real media Library is not showing up anymore… It just shows the normal wordpress media library Any ideas?
Hi! Danke für deine Nachricht. Magst du bitte ein Ticket unter https://devowl.io/de/support eröffnen? Grüße, Matthias 
Hi there, I have WooCommerce installed and I would like to have all my product images in a folder called ‘Shop’ or ‘WooCommerce’ or ‘Anything’, but when I move my images to an folder all links become broken. It only works if the images are Unorganized (top level). Is there a fix for this? Thanks so much!
Hi there! In general, Real Media Library does not change the URL of your media files as RML is creating the folder structure “virtually”. Are you using a plugin like Real Physical Media, too? Regards, Matthew 
Thanks for your reply. Yes, I should have clarified, I am using both the RML and the RPM plugins.
Hi again! Can you please check this: https://wordpress.org/support/topic/renaming-image-in-dashboard-results-in-incorrect-srcset-attribute/ . And can you please try, if you rename a file via “Media File Renamer”, does the image get broken, too? Regards, Matthew 
Thanks again for the reply. I am actually not renaming files, so I don’t have that issue, it’s simply moving files to a new folder.
So this works for WooCommerce: /uploads/filename.jpg
But this doesn’t work: /uploads/shop/filename.jpg OR /uploads/anyfoldername/filename.jpg
This is my issue, to make it work, I have to keep my files in the ‘Uncategorized’ folder (root).
Thanks again!
Hi alexrakic,
We need some further information to understand the issue better.
1. Does the error only appear when you move the files from “Uncategorized” into a folder, or does it also appear when you directly upload a file into your folder?
2. If you take a look into the wp-content/uploads/ folder via FTP, where is the file located after moving the file (case A) and after uploading it directly into a folder (case
?
Best regards,
Jan
Hello,
i had paid for the license, and the installation seems to be ok. But there is no license code. Can you help me? Otherwise I had to cancel it. I am really not happy to spend a lot of time for problems like this!
Hi! Hier ist Matthias. Bitte siehe https://devowl.io/de/wissensdatenbank/codecanyon-wo-finde-ich-meinen-lizenzschluessel/ Grüße 
Can I get a refund if your plugin completely breaks uploads to my site? I gave it a try, but it’s a real pain to use.
Hi there! Can you please contact us first via https://devowl.io/support/ so we can try to fix the issue on your site? Regards, Matthew 
This cannot be fixed, your plugin replaces the upload mechanism altogether and there is no option to disable it. I can’t even drag and drop images on the classic editor anymore. I would kindly ask for a refund if that’s possible, thanks!
Hi again! Yeah, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- – but I want to try to fix this issue on your site, perhaps other users encounter the same behavior. Can you please contact me via support form? This would be great! 
Sent a support ticker and refund request. I hope you get it fixed, but I don’t I will be of much help, I can’t grant you access to my site.
Hello I am currently redesigning a website that uses your plugin Real Media Library. I am creating the new website on a subdomain during the test phase. I bought a new licence so I can use your plugin on the new version, but can’t find a way to export and re-import all medias with their intial filing and organization. Could you help me? Thank you Zeina
Hi there! Unfortunately, Real Media Library does currently only allow to export the folder structure without file association. This is due to the fact, that the media IDs changes after you import them to your media library. Regards, Matthew 
I Want Refund.
Hi again! I have answered to your refund request. 
(Link to Screen Recorded Video is Attached) The Plugin Has an issue. “When I Have Plugin Enable it to encounter error “404 Error” on media library. When Access media library from a different computer or my own I encounter 404 Error on the Media library Please Fix it Soon As Possible Version 4.16.0 Name of Plugin: Real Media Library: https://drive.google.com/file/d/1gWwzUMvul7UWv8oxpDmcHZC0V1gdGH_C/view?usp=sharing *This Need To Be High Priority)
Hi again! I have answered to your refund request. 
The Plugin Has an issue. “When I Have Plugin Enable it encounter error “404 Error” on media library. When Access media library from a different computer or my own it encounter 404 Error on Media library Please Fix it as Soon As Possible Version 4.16.0 Name of Plugin: Real Media Library
Hi there! I have just replied to your email. 
The Plugin Has A issue after using and using. When I have the plugin enable when I click on media or other it shows a 404 Error. After Disabling the plugin the site works fine
When I Have The Plugin Enable , And Access From Difftent computer or my own its showing 404 error on media libary
Version 4.16.0
The Plugin Has issue . “When I Have Plugin Enable it encounter error “404 Error” on media library . When Access media library from different computer or my own it encounter 404 Error on Media library Please Fix it Soon As Possible Version 4.16.0 Name of Plugin: Real Media Library
Hi there! I have just replied to your email. 
I Have Send You A Email
with photo
I Have Bought The Full Version After Using Many Days My WordPress is showing 404 Error when clicking on product or media library after disabling the plugin the site works perfectly fine. can you look at plugin and see if they anything wrong
Hi there! I have just replied to your email. 
need to use the product in a dev system before publishing to the live domain. can i use the same licence for dev and prod purposes ?
Hi! Thanks for your message. Yes, one license can be used for two WordPress installations: The development/testing site and the associated production/live site. Regards, Matthew 
Hi there! Here is Matthew. Did you get an email with an error message? 
Hi there, for a while my client has been using your plugin with succes. However, now when trying to use the media library folders from within a Featured Image on a page or a Gutenberg Block with images, the Media Library is completely empty. When navigating in admin menu to Media Library the folders and images do show up. So no images on pages/posts. Images visible in library. Can you help me find a solution?
Empty on a page: https://vriendenvanboeddhisme.nl/img/empty.png
Screenshot of Media Library folder: https://vriendenvanboeddhisme.nl/img/medialibrary.png
All other plugins have been deactivated.
Kind regards, Sef
Update – I used an older version of the plugin. When I updated to most recent it worked again. Oops!
Nice to hear that it is working now! 
Installed this plugin i can see it when I hit the media link but it wont save my floders once created and it wont let me creat a folder named 00 Seeds, I also cant see it when im adding an image to a product, its the same old standard wordpress view
Hi there! Here is Matthew. Do you get any error message after your created a folder? Can you please share a screenshot of the “standard wordpress view” what you mean exactly? Regards 
Hello. I have a question. I want to migrate the page I have installed this plugin on to another domain. I am getting an error message with the database and it seems like it got something to do with the plugin.
Skipping delimiter query ERROR database error write ‘Access denied; you need (at least one of) the SUPER privilege(s) for this operation’ – [sql=CREATE DEFINER=`dbu2468655`@`%` FUNCTION `XaxUMfn_realmedialibrary_childs`(...] DB VIEWS: enabled DB PROCEDURES: enabled DB FUNCTIONS: enabled ERRORS FOUND: 1 DROPPED TABLES: 20 RENAMED TABLES: 0 QUERIES RAN: 178
Can you tell me if this has something to do with the plugin and do you know what I can do to solve it?
Thank you!
Gerne auf deutsch antworten 
Hi Silke! Danke für deine Nachricht. Hier ist Matthias. Welches Migrations-Tool verwendest du denn? Grundsätzlich kannst du die komplette Funktion aus deinem SQL Dump herauswerfen, da diese automatisch erneut angelegt wird, sobald diese benötigt wird. Grüße, Matthias 
Hi Matthias. Den Duplicator verwende ich dafür. Ok, wie genau komme ich denn an den SQL Dump heran? Danke und Grüße
Ok. Der Duplicator unterstützt diese Option schon von deren Plugin aus. Beim Erstellen eines Packages kannst du angeben, den sogenannten DEFINER für Prozeduren zu entfernen. Könntest du dies bitte kurz prüfen? 
Hmm, diese Option sehe ich leider nicht.
Magst du mir bitte einen Screenshot deiner Package-Anlegen Oberfläche von Duplicator zukommen lassen?
Gerne. Hast du eine Mailadresse, an die ich dir den Screenshot schicken kann?
Gerne unter https://devowl.io/de/support 
Hi, I updated the plugin and it threw this error but seems to be working. Update failed: {success 4.1.1”,newVersion 4.15.0”,plugin Real Media Library”}}
Hi there! This is a known issue if you have upgraded from an older version of Real Media Library. You can ignore this and this error will no longer occur. Regards, Matthew 
Hi, I have this problem: when I create the folders inside the plugin I have to wait up to 7 minutes for the creation process to finish. My site has many folders and the waiting time grows as the number of folders increases. There is a solution? If yes I would like to know the implementation cost.
Hi there! What version of Real Media Library are you currently using? How many folders do you maintain? Regards, Matthew 
Hi Matthew, thanks for your reply. We use 450 folders and the plugin version is 4.13.11
Ok. Can you please update to the latest version of RML?
I can’t install the pro version. wordpress show that below Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
HI there! Can you please unzip the downloaded file? There you will find an installable real-media-library.zip file 
Hallo zusammen,
ich habe auf die neueste Version Ihres Plugins aktualisiert und WordPress auf 5.8 und seit dem kann die Mediathek nicht mehr geladen werden, wenn ich ein WooCommerce Produkt bearbeiten möchte.
Hi nochmal! Was passiert, wenn du Real Media Library deaktivierst, besteht das Problem weiterhin? Und welche Version von RML hast du genau aktiv? Grüße, Matthias 
Hi, Ask for instructions on how to remove images from media. I deleted the image and the system said it was permanently deleted, but after a while the image reappeared in the folder. Thanks you.
Hi Xaydunglala,
thank you for your question. This sounds strange, as we don’t change the default deletion behavior of WordPress Media Library.
Can you please disable Real Media Library and check if you experience the same behavior? All created directories are preserved when plugin is deactivated.
If you experience the same behavior even without Real Media Library, unfortunately the problem is not with Real Media Library, but could be a permission issue on your web server, for example.
Best regards,
Jan